OCWEN FINANCIAL CORPORATION

2017-05-17

Moreno Valley, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-17

Bremen, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: XXXX XXXX , XXXX To whomever can assist me with this unprofessional, unethical, dishonorable mortgage servicing company, Ocwen Loan Servicing LLC : Timeline of events Ocwens apparent reversal of Reaffirmation Agreement signed XXXX / XXXX / XXXX and increase of payment on mortgage servicing loan # XXXX XXXX , XXXX After six months of which the bankruptcy discharge was being held up by Ocwen, the Reaffirmation Agreement for the mortgage was signed by Ocwe n Loan Servicing LLC. This was only with the help and intervention of the GA District Attorneys office who intervened when I reported the delay and continued shuffling of people and loss of paperwork provided by Ocwen in the process with my lawyers. XXXX XXXX , XXXX Ocwen increased mortgage payment from signed Reaffirm Agreement from {$ 950.00} per month for 254 months to {$1200.00} for an undetermined time frame. XXXX XXXX , XXXX I received a call from XXXX XXXX XXXX XXXX ID # XXXX who advised me he was my relationship manager and if I had any questions. I asked him about the loan modification process for the interest rate and he informed me since I was in a mortgage assistance program I did not qualify. At no time did he mention the increase of the mortgage to {$1.00}, XXXX which had just occurred in XXXX XXXX . XXXX , XXXX , XXXX I called XXXX XXXX and after an hour on the phone in wait time and discussion with him he made a request to the Research Department who will do the research into the increase with the Bankru ptcy Dept. He said it would take approximately ten days and based on their findings they will correct the statement. The address given at that time for correspondence was : XXXX XXXX XXXX XXXX XXXX , FL XXXX Th e Ocwen Bank ruptcy Dept. pho ne number provided was XXXX and Fax # XXXX I was then transferred to XXXX ID # XXXX who was rude and tells me the reaffirmation does not change the note. My response was, I can assure you, the Reaffirmation Agreement signed by Ocwen on XXXX XXXX , XXXX most assuredly changes the payment terms on the mortgage. Otherwise, there would be no need for it! Since the date of that conversation, no one at Ocwen has contacted me on the matter or will address why they will not adhere to the Reaffirmation Agreement they signed. I have made two calls to Ocwen since then, I get the circus of transfer, and at this point refuse to speak with anyone there. Documenting everything is the only way to go with them through a third party who perhaps can find and seek the answers and they will not provide to me. Therefore, I am requesting your help. It appears Ocwen will not respond to my concerns and I can no longer continue wasting calls, time and an unending amount of effort with no answers or resolution on the matter. Once again, as a mortgage servicer ( and I already have a very poor history of experience with Ocwen as my sixth -- and worst -- mortgage servicer on this loan ) Ocwen continues to provide incorrect, biased, rude and delayed answers and treatment to me and any concerns I have about my mortgage with the latest issue being the increase and alteration made to the monthly mortgage repayment as agreed to on the Bankruptcy Reaffirmation Agreement. Additionally, Ocwen will not work on providing ANY form of interest rate loan modification citing the reason as I am in a mortgage assistance program. As of the date of this letter, they continue to send a mortgage statement and demand payment for {$1200.00} from the mortgage assistance company who is lending me the mortgage money to pay Ocwen until I find gainful, sustainable employment. At this time, I am requesting assistance, guidance, advocacy and intervention with this matter and request th at Ocwen Loan Servicing revert and honor the monthly payments of {$950.00} for 254 months as agreed in the Reaffirmation Agreement dated XXXX XXXX , XXXX ; that they reverse and waive incorrect fees and/or late fees from XXXX XXXX , XXXX ; and apply monthly {$250.00} overages from the time matter began ( XXXX / XXXX / XXXX ) to future mortgage payments. As of the date of this letter, and the amount of overages charge d by Ocwen totals {$3100.00}. This ha s been going on for a year now. In the event a copy of the Bankruptcy Discharge is required, I can readily provide a copy for you as well. It was only AFTER Ocwen signed the Reaffirmation Agreement that the Bankruptcy was filed and discharged. Thank you for your time and I sincerely appreciate ANY assistance , intervention or guidance you can provide in this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-17

Warren, RI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: In XXXX, my uncle, XXXX XXXX XXXX age XXXX, refinanced his home at the encouragement of a mortgage broker with XXXX XXXX XXXX. He died in XXXX and his widow, my aunt, XXXX XXXX, was left with the XXXX XXXX dollar mortgage. She put the house on the market and was unable to sell the house at that time because the house was valued less than the mortgage. In fact, the house was worth less than the mortgage in XXXXThe house could never have guaranteed this mortgage. My aunt continued to live alone in the house, living a life of extreme frugality and unhappiness because she was unable to sell the house anywhere near the mortgage payoff amount. Foreclosure was not an option in her mind. There were no other options available to her at that time. She paid the {$10000.00} mortgage payment monthly like a prisoner on death row until her death in XXXX of XXXX. At that time, I was advised that I was named sole heir of the property via will and trust documentation. I have been living in the house and maintaining it since I came to care for her in XXXX of XXXX when she was terminally ill. The despair she experienced from this situation affected her quality of life and contributed to her demise unquestionably. Most recently I have received a notice to vacate the property. I had been waiting for this bank to file a claim against my aunt 's estate because I was going to deny the claim. This was a predatory, fraudulent mortgage. The bank was guilty of unjust enrichment. My aunt and uncle were exemplary people and my aunt did not deserve to spend the last years of her life in anxiety and fear. All of her retirement money went to pay this fraudulent mortgage. She had about one year of money left if she did not die. I estimate that at least {$600000.00} was paid to the bank over the course of 6 years and the balance on the mortgage was still XXXX XXXX. Now XXXX XXXX with fees etc. The last time the house was appraised in XXXX for about {$500000.00}.
Company Response: Closed with explanation

Timely Response

2017-05-17

Oceanside, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-05-17

Key Biscayne, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-05-17

Bakersfield, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: To whom it may concern, On XXXX XXXX , 2017 I submitted an application to Ocwen, for a loan modification. I emailed them three p aycheck stubs as requested, however they said it was a problem with my year to date income. Ocwen relations manager ( XXXX ) said my vacation pay stub had the same year to date total as my regular pay stub. I explained to them that my company ( XXXX XXXX XXXX ) pay us two weeks in advan ce before our vacation and that would reflect the same year to date as my regular pay. XXXX stated that XXXX XXXX XXXX would have to submit in writing with their company logo on the letter head my date of hire, employee number, and year to date earnings. I explained to her that my employer could only send that information at a local level, meaning XXXX XXXX XXXX XXXX will not send sensitive information to a third party. My center manager ( XXXX XXXX ) sent me a letter to forward to them with all of my information regarding my hiring date, year to date salary, and his contact information. Ocwen relations managers ( underwriters ) said that was unacceptable and they could not move forward with my modification request.
Company Response: Closed with explanation

Timely Response

2017-05-17

Reading, PA

False statements or representation

Debt collection: Mortgage debt

Impersonated attorney, law enforcement, or government official
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-17

Philadelphia, PA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Ocwen p rocessed a loan modification in XXXX 2015 for a property that I purposed with my ex-husband without my signature. I signed a Quit Claim D eed however it was not filed with the lender or the municipality. The loan is currently in default and I can not buy a home because of th is. Is it m y understanding that you need a signature to process a mortgage. I want my name removed from the mortgage since I did not agree to it. Ocwen is now under investigate for this type of behavior.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-17

Miami, FL

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-17

Land O Lakes, FL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-05-16

Maxton, NC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-05-16

Liverpool, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Summa ry : Ocwen is not reporting Mortgage payment to any of the credit bureaus for over ( 11 ) M onths. Made numerous contacts with Mortgag e Company and they investigated and concluded it was not being reported and gua ranteed that it would be reported as of XXXX 2017 . As of this date it is still not being reported. I have contacted their investors XXXX XXXX and they too stated they would resolve this issue. There has not been any action taken on their part as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-16

Beyersville, TX

Trouble during payment process

Mortgage: Other type of mortgage

Complaint: We execute d a Home Affordable Modification Agreement that was booked on XXXX XXXX , 2017 . At that time, our escrow amount was {$140000.00}. Escrow per our account statement dated XXXX / XXXX / 2017 is {$1500.00}. T he Modification Agreement clea rly states that the estimated monthly escrow payment amount adjusts annually after yea r 1. It also clearly states that our total monthly payment of {$3200.00} adjusts annually after year 1. We have not completed year 1 and our monthly payment has incr eased to {$3300.00} which was due on XXXX / XXXX / 2017. It has not been a year since we signed the Modification Agreement and our total monthly payment and our payment for escrow has increased. We would like to understand why our escrow payment and total monthly payment has increased four months after signing the Modification Agreement.
Company Response: Closed with explanation

Timely Response

2017-05-16

Coram, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-16

Clayton, MO

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-05-16

WA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: We had been in mediation w ith Ocwen for 6 months. Ocwen reque sted a ridiculous amount of updated pay, rent, and income. they even requested a mediation postponement because " they needed more time to make a decision ''. On XXXX Ocwen denied the loan 1 day before mediation. The denial did not state income used, why she was denied, XXXX . Nothing, it simply stated denied and to sell her home. When we attended mediation on XXXX Ocwen stated " Income was NEVER used in making the decision. We denied a modification because we could not lower her payment ''. Ocwen literally is foreclosing on someone that only owes XXXX on her entire home. She had a hardship, and can now make payments and Ocwen will not work with her. They are simply denying her any option of home retention. They delayed this whole process for no reason when they stated they never even considered her income. By intentionally delaying XXXX XXXX , she made not be eligible for Rescue Funds. This is an elderly woman trying to save her home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-16

Canyon Cntry, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-05-16

Lake Wales, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-16

Federal Way, WA

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: loan XXXX I have attempted to get a loan mod with Ocwen so many times. Have spoken with them numerous times There 's been no sign of a foreclosure Last week I was told that there was a sale date and I did n't no anything about it It was set for XXXX Supposedly its on hold now but not trusted so Could easily lose my investment with Ocwen and my home Would be horrible since I am recovering from a car accident and receiving XXXX There is a problem with the promissory note on my loan ; it has strange verbage that Ocwen will not acknowledge
Company Response: Closed with explanation

Timely Response

2017-05-16

Cheverly, MD

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I have been trying to get either a loan modification or an alternative for foreclosure since I got behind on my mortgage payments. However, Ocwen Loan Servicing, LLC ( hereinafter " Ocwen '' ), my lender has not made the efforts to he lp me. I have submitted a complete loss mitigation package by XXXX XXXX , XXXX , at le ast 8 busines s days before the schedule sale. But, Ocwen asked for more documents that they already had in their possession around XXXX XXXX , XXXX . On XXXX XXXX , XXXX , I received an email telling me that it is impossible to stop the sale date because there is not enough time for a review. My husband and I have settled the second loan. Please see related information regarding this second loan settlement. We can work on a short sale or a deed in lieu of foreclosure now that the title is clear. However, we need our lender to allow more time to explore these options.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-16

Cape Girardeau, MO

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-16

Flushing, NY

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-16

Orlando, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-05-16

Albany, NY

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-16

Bernardsville, NJ

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response