OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 181
2017-05-19
Houston, TX
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-19
Hamilton, OH
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-19
Huntsville, AL
Closing on a mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-19
NJ
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: On XXXX ( app rox ) I received a modification approval from Ocwen for our mortgage. On XXXX ( see attached proof ) we sent this in to them via email as requested. Also that same day I spoke to them and made my XXXX payment so that it would not be late due to the bank holiday. On XXXX we made our second payment and I was lead to believe all was ok. We never received notice that they did not have the paperwork nor were we led to believe that there was any issue. On XXXX I received my scheduled call from our Relationship Manager and at this time he tells me that our mod was cancelled because they did not have the paperwork.I confirmed this with a email. I then informed him that we sent in in on XXXX and at that time he confirmed it and told me that he would have it all straightened out and we would receive the final docs to sign in XXXX days. I gave it till XXXX and still nothing from them, so I called again, and again told everything is ok, they are working to get it resolved give it XXXX more days. So again I wait for the paperwork and again nothing, call them again on XXXX . This time told its still in review and nothing has been done. At the End of XXXX , they finally " approved '' the mod and sent me paperwork and we immediately signed and returned it to them via overnight at my personal expense ( also paid notary at my personal expense ) and we again waited. About a week later I get a call from my " relationship manager '' and now we are told first that the paperwork had an error and would need to be redone, so I spoke to the ombudsman office ( XXXX XXXX and she assured me that everything was correct and if there was an issue she would personally call me bac k. Again nothing for over 2 weeks, until I get again a call from my Relationship manager, and this time she tells me it was rejected due to missing signatures, ( see attached, everything is signed and notarized. So I speak to ombudsman again, and now again the story changes, now ( 3rd thing I have been told from people ) is the amounts are wrong on the paperwork and we need to get them re-sent and signed. So now we are 8 months into the process and still no modification and Ocwen is STILL report ing me as late to the credit services and still charging me fee after fee and extra interest.
Company Response: Closed with explanation
2017-05-19
Black Horse, PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: C F P B The initial incident happened with XXXX XXXX , XX/XX/XXXX the y issued me an " Interest Only Mortgage '' based on the monies I had invested with them. They ( XXXX ) put 40 % of the initial value of my condominium ( {$140000.00 } ), 10 Year -- Interest Only -- 6 % ( locked in XX/XX/XXXX ) ( XXXX ) ( {$450.00} -- Ap p. Fee ( Returnable @ settlement ) {$56000.00} in an escrow account. With that account I could invest in Grade " A '' Stocks and Bonds, and put the proceeds in a Money Market Account, where my mortgage ( at the rate of 5875 % ) would be paid out of. I also added to that account the rest of my estate to a total of {$72000.00}. After 5 years ( and a crash in the market, where I could not transfer my monies out of the stocks and Bonds account fast enough with out getting permission from the Mortgage Dept. ( by that time my investment had declined approx. 50 % ). When my account fell below {$25000.00}, I was contacted by XXXX XXXX of XXXX XX/XX/XXXX ( XXXX XXXX XXXX XXXX XXXX Department and told not to make any more payments, so I could qualify for a HAMP by XX/XX/XXXX . 1 ) XXXX ( XXXX ) Modification Request XX/XX/XXXX denied ( reason-Estimated value of condo was wrongly estimated at {$360000.00} not {$200000.00} its actual worth. 2 ) XXXX ( XXXX ) Modification Request XXXX denied no reason given. XXXX XXXX sold Mortgage to XXXX 3 ) OCWEN Modification Request XX/XX/XXXX - XXXX XXXX of XXXX XXXX XXXX XXXX denied ; reason ( XXXX does not allow Modifications 4 ) OCWEN Modification Request XX/XX/XXXX - Ocwen Account Specialist, XXXX XXXX recommended Modification XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX denied ; reason ( XXXX does not allow Modifications 5 ) OCWEN HAMP XX/XX/XXXX Ocwen Attorney XXXX XXXX recommended HAMP XXXX XXXX XXXX XXXX , XXXX . of XXXX , XXXX , XXXX XXXX XXXX , XXXX ( ATTORNEYS AT LAW ) denied ; reason ( XXXX does not allow Modifications 6 ) OCWEN Modification XX/XX/XXXX Ocwen Attorney recommended HAMP w/ XXXX XXXX XXXX , XXXX . of XXXX , XXXX , XXXX XXXX XXXX , XXXX ( A TTORNEYS AT LAW ), Ocwen recommended to contact HUD APPROVED HOUSING COIUNSELING ( XXXX ). Contacted XXXX XXXX , at XXXX regarding scheduled Sheriff Sale on XX/XX/XXXX , He researched and XXXX does do Modifications.
Company Response: Closed with explanation
2017-05-19
Norco, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-19
South Florida, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: A fter Ocwen Loan Servicing ap proved our short sale on XXXX / XXXX / 2017 we informed them that the buyer at the time was not working out on XXXX / XXXX / 2017 . They told us that they understood since this is something that happens all the time and then gave us a list on what we needed to change the buyer out on the same day XXXX / XXXX / 17 . We completed all documents on XXXX / XXXX / 17 less than a month after receiving the approval. We were told that it would be a quick and easy process since we are keeping the same price and terms and only switching out the buyer but weeks have gone by and nothing. Matter of fact they are now asking us to resend documents that we previously submitted for the same approval. They are not honoring what they said they needed They are setting us back to restart this short sale and possible cause this buyer to walk away and have this clients property to go to foreclosure sale.
Company Response: Closed with explanation
2017-05-19
Charleston, SC
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-18
Long Beach, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-18
Boston, MA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I purchased a condo and less than one and a half years later my 30-year FIX ED rate mortgage payment has increased {$370.00} a mon th ( or 14 % ) due to erro rs. The dispute and follow up has been ongoing since XXXX and my fourth increase in just five months is set to occur in XXXX . Each time I have noted an error and voiced a concern, I receive an acknowledgement an error occurred and my account will be fixed / credited, and then my mortgage payments INCREASE. All errors made with my escrow account ( that I know of to date ) have now been credited but my mortgage payment remains at the exasperated amount. I have discontinued auto-payments and will send the original amount that I 'm meant to pay, as these errors should not result in a significant financial hardship for me and my family.
Please see attached for the letter I most recently sent Ocwen and all the support I provide as well - and cross referenced for ease of use - for them to fix the error. Happy to provide evidence of my attempts to resolve as well as the inaccurate letters and statements I received from Ocwen thus fa r.
Company Response: Closed with explanation
2017-05-18
Rocky Ridge, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I paid my XXXX 2017 payme nt on X/XX/17 . I paid my XXXX 2017 payment with XXXX on X/XX/17 and XXXX on X/XX/17 . Ocwen put both payments in a suspense account and did not apply them as a payment. I sent XXXX on XX/XX/XXXX and XXXX on XX/XX/XXXX a nd Ocwen returned both of them stating that I was 3 months behind on my mortgage and had to pay the entire balance at one time. They still show I have XXXX in a suspense account but give me no credit towards the balance needed to be paid. They have assessed fees over 1000 because I am three months behind.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-18
Tubac, AZ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-18
Hampton, VA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-18
Church Street, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XXXX XXXX , 2017, the borrowers executed a permanent modification agreement. On XXXX XXXX , 2017, Ocwen executed this modification agreement. The borrowers timely made each payment under their trial modification plan and continued to make timely monthly payments after their loan was permanently modified. However, the first mortgage statement they received after Ocwen executed the permanent modification agreement, which is dated XXXX XXXX , 2017, f alsely states that there is a past due payment amount of {$1100.00}. Furthermore, the only mortgage statement the borrowers received in 2017 is the mortgage statement dated XXXX XXXX , 2017, w hich is for the payment that came due on XXXX XXXX , 2017. T his failure to send the borrowers a periodic statement each billing cycle constitutes a violation of XXXX XXXX XXXX On XXXX XXXX , 2017, t he borrowers mail ed Ocwen a qualified written request, in which they explained that their account is in error because Ocwen falsely claims that the account is past due and Ocwen has failed to send mortgage statements each billing cycle.
Company Response: Closed with explanation
2017-05-18
Pasadena, CA
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: In an OCWEN LOAN SERVICING, LLC, Loan N o. : XXXX , Borrower named as XXXX XXXX XXXX , XXXX , Address : XXXX XXXX XXXX , XXXX , CA XXXX . OCWEN was the Servicer and failed to inform me of the name of the lender for the following years . OCWEN has refused to reveal the name of the lender. Question # 1 : In the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 2 : In the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 3 : In the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 4 : I n the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 5 : In the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 6 : In the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 7 : In the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 8 : In the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 9 : In the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 10 : I n the year XXXX , what is the named lender of the loan? AND was this the party that was the holder of the Note? Question # 11 : In XXXX , LITTON ( now OCWEN ) alleged it received a " pay off '' from XXXX XXXX LITTON were statutorily required to inform the lender regarding the payoff and the note returned to XXXX XXXX XXXX XXXX XXXX , the borrower. XXXX XXXX XXXX , XXXX did not receive reconveyance of the deed. R equire LITTON ( now OCWEN ) to subm it the note to XXXX XXXX XXXX , XXXX . Demand # 1 Require OCWEN LOAN SERVICING, LLC to produce the Accounting of this loan, from the originator to the p resent holder of the note.
Demand # 2 OCWEN alleges that a foreclosure were conducted on this account ; Question : Reconvey the note to the Trustors immediately as " paid in full. ''
Company Response: Closed with explanation
2017-05-18
Spring Hill, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We have made several attempts to settle this matter and we have sent information requesting documents that prove that our position is correct, but they will not release those documents because they are very telling. So this has led us to file again the questions that were not addressed in their reply to you initially. They have already admitted that they do not have the original note and mortgage, but this was key to them getting a judgement against us. where is the fairness in that. The additional questions are being asked to ascertain the position that they have accepted or offer by singing the registered mail sent months ago, and it should be honored. and the sale stopped.
Company Response: Closed with explanation
2017-05-18
Effingham, KS
Incorrect information on your report
Mortgage: Other type of mortgage
Complaint: I have a mortgage w ith Ocwen. T o begin with, they appraised my house about {$30000.00} more than it is appraised at today. In XXXX , I have a balloon payment of {$50000.00} which I do not have. I am trying to refinance with another lender. For a VHA loan, the appraisal and credit are fine but they discovered that my house could possibly be less than 300 feet from a gas station across XXXX he street from my home. I am currently in the process of having this surveyed. W e have also considered a convential loan but it appears that Ocwen shows I have XXXX late payment. I had a bankruptcy discharged in XXXX . I paid off a second mortgage with Ocwen in XXXX . Although I think I have the problem solved w ith Ocwen, t hey would continually not send my payment coupon. I would call them and after talking with several different people, I convinced them that the bankruptcy had been discharged ba ck in XXXX . They kept saying I had another bankruptcy in XXXX which is totally false. There was never any real property included in the bankruptcy. Unfortunantly this late payment report blocks getting a conventional loan. Do you have any help for this? Thank you!
Company Response: Closed with explanation
2017-05-18
Brooklyn, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My name is XXXX XXXX XXXX , and I am the rightful heir and owner of the property located at XXXX XXXX XXXX XXXX in XXXX , NY. My now deceased husband and I are victims of mortgage fraud, and I have been trying to fix this problem for several years with little progress made. I am led to believe that the current servicer of this loan is Ocwen a nd the investor is XXXX XXXX . It has been difficult to communicate w ith Ocwen to determine the nex t steps and we are trying to get some type of escalated response to get information and fix this problem. The current mortgage loan on the property is in the name of XXXX XXXX . She was duped into serving as a straw buyer a few years ago after a mortgage frauds ter ( now conv icted and in jail ) had tricked us into deeding our home to him. After the fraud was revealed XXXX XXXX contacted us and wanted to fix the situation and deeded the home back into our name. The ban k ( AHMSI at the time ) took us to court to try and foreclose, but the judge ruled that due to the mortgage fraud that this was not a legitimate loan and that the foreclosure would not be allowed to move forward. ( I have included this paperwork ). After that happened AHMSI ( loan # XXXX ) who was the lender at the time offered a loan modification to us in the name of XXXX XXXX . We began making the payments for the loan modification but then AHMSI was sold to Homeward Residential, and then it became a part of Ocwen. We got lost in the shuffle and did not know who to talk to, where to send the payments and the agreement ended up getting cancelled. Since that time we have been in limbo trying to resolve this matter but dont know where to turn. I am the rightful heir and owner of the property and occupy the home along with my XXXX children. I also rent out a portion of the property to a family in order to increase the household income. Between my salary as a XXXX XXXX and the rent I make a good living and can definitely afford a fair and reasonable mortgage payment. The issue is that I cant make any progress with Ocwen and cant ge t any information about this mortgage loan, even though I have enlisted the cooperation and blessing of XXXX XXXX who is listed as the borrower on this loan. My late husband and I have owned this home for 21 years. In XXXX , my husband, who was a pastor, was struggling financially and he was approached by a parishioner who told him they could help him. XXXX XXXX entered into a one year lo an agreement with this individual, but later found that he had deeded the property into the name of the fraudster. The property was then refinanced and/or sold a couple of more times in order to drain all of the equity. XXXX XXXX was asked to do a favor to complete purchase loan paperwork for a motivated borrower who could not qualify for the loan. She had no idea that there was bad intent, but realized after the fraudsters were arrested what happened. She deeded the house out of her name back to me. We ne ed Ocwen to acknowledge that they are the current holder of this loan, and provide the current loan number. At this time Ocwen is attempting to pursue past due balance amounts from me since I occupy the home, but currently I am not listed as the borrower on the loan at this time. I want to get to the bottom of this situation and try and get things fixed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-18
Paterson, NJ
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I have been trying to have been trying to get a short sale offer reviewed for several months now. Time after time I have been giving misleading or incorrect information about my file and the status of the review. the continue to lie and not review my file. I have had to extend my sheriff sale until the end of XXXX to give them enough time to review and still they have not come to a decision. Now I followed up today and was told by XXXX agent ID : XXXX that file again has been closed out and NEVER reviewed by XXXX . This is wrong they have lied to me every time I called and now I might not be able to resolve this issue. Please see below my calls with several agents AND a Supervisor Spoke to XXXX Agent Id : XXXX Still no update and currently they do n't have a sale date in their system. Still is showing up in the sheriff listing. Either way he told me to follow up by the end of the week that they did not have an update yet. XXXX XXXX XXXX , XXXX XXXX XXXX - XXXX XXXX Spoke to XXXX XXXX Agent ID : XXXX He let me know that the file was submitted to XXXX and the review should be completed today. to Follow up tomorrow. XXXX XXXX XXXX , XXXX XXXX XXXX - XXXX XXXX Spoke to Ocwen XXXX Agent ID : XXXX As of XXXX XXXX a request for the file to be reviewed by XXXX team was out in. They now do n't have a sale date in their system so XXXX sent the XXXX an email to review. she said we should have an update w ithin 24-48hrs. XXXX XXXX XXXX , XXXX XXXX XXXX - XXXX XXXX Followed up with XXXX li en Ocwen. I Sp oke to supervisor XXXX agent ID : XXXX their system was not updated with new sale date for XXXX XXXX and they were not reviewing the file. I sent the proof sale date has been postponed and they are AGAIN resubmitting the file to XXXX team for decision. I was told to fo llow up 24-48hrs. XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX XXXX XXXX Spoke to XXXX Agent I D : XXXX from SS department he let me know that their system has not been updated yet with new sale date. That he noated that we received a postponement until the XXXX and that the file would be resubmitted. He wants me to follow up Thursday XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX XXXX Spoke to relationship manager o n the file. the file has been escalated due to the sale date scheduled next friday. they also had me make a correction to the XXXX . I have another appointment with the relationmanager tomorrow @ XXXX ( XXXX XXXX , XXXX XXXX XXXX XXXX XXXX XXXX file is complete can take 3-4 business days for decision. have an appointment t for XXXX XXXX XXXX
Company Response: Closed with explanation
2017-05-18
Discovery Bay, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XX/XX/XXXX XXXX XXXX Requested a " Stop Junction '' from Ocwen Mtg. Selling my home on the court house steps. After illegally FORECLOSING!!!
Judge award ed XXXX XXXX .from pri nciple, {$47000.00} from areages & REPAIR CREDIT, of which they NEVER DID. Come XX/XX/XXXX , They IllegalLY FORECLOSED ONCE AGAIN!!! CAUSING HAVOC ON MY SM. BUSINE SS ; ( OCWEN ADDED A SERVICING FEE, OF OVER {$9000.00} WHICH GREW TO {$18.00}. THAT IS WHEN THEY TOLD ME TO " PAY OR QUIT ''. AFTER 6 YRS. HAVING SHOWN PROOF OF 12 payment 's, GOING BACK FROM XX/XX/XXXX , ONLY HAVING PROVED them to have been notarized, front & Back, THAT THIS MT G. FIRM, Ocwen HAD BEEN EMBEZZLING my HOUSE PAYMENT 'S!!! NEVER HAD I BEEN GIVEN CREDIT. THEY CONTINUOUSLY ASK FOR PROOF OF PAYMENT FROM PREVIOUS MONTHS. MY BUSINESS NOW, OVER 20YRS, WHICH I
XXXX XXXX OWN & OPERATE HAVE SUFFERED IMMENSELY : ( NOT MENTIONING MY HEALTH IS NOW FAILING DUE TO XXXX !!! I 've CONTEMPLATED SERIOUS ACT 'S ONLY HAVING REALIZED, THIS PLACE IS TEMPORARY!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
San Francisco, NM
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem with personal statement of dispute
Complaint: I contacted the Ocwen Loan Servicing Inc . on XX/XX/XXXX because I had an alert from XXXX XXXX that my score had dropped XXXX points due to Ocwen reporting my loan 30 days late. I contacted Ocwen and was transferred to their call center in XXXX . After attempting to get answers over the next 7 days and talking to over 13 different Employees ( ID # 's include XXXX , XXXX , XXXX , XXXX , XXXX , XXXX , XXXX , XXXX , XXXX , XXXX ) I still had not answers . XX/XX/XXXX I finally got in touch with a Man named XXXX ( id # XXXX ) that told me Ocwen had sent out letters to me to let me know the amount of the escrow had changed. I let him know that no letters had been delivered to me and was there an attempt to contact me by phone. He said yes and recited a phone number to me that does not belong to me I asked if there was another number listed and he recited my correct phone number to me. I asked if that number had ever been called and he stated " NO '' that they had not tried to contact me at that number. My payment on this account is {$2100.00} that is automatically paid out of my bank account every month and I have record that at no time has this payment been made late much less 30 days late. When I spoke to XXXX he said that there was an outstanding balance on the account at that point of {$800.00}. I stated to him ( on a recorded conversation ) that I would pay that amount right then even though I do n't feel I owe it because it is effecting my credit score . XXXX told me not to pay that amount because it would hinder the investigation. The reason I found out the escrow amount had changed is because they applied forced place flood insurance on my property and never let me know about it. Thus charging me an additional {$2400.00} on my escrow and increasing my monthly payment to {$2500.00}. My automatic payment continued as usual for {$2100.00}. I let them know I have flood Insurance and the policy only cost me {$610.00}. XXXX told me he would be back in contact with me by XX/XX/XXXX to let me know what he can do to help. I called XXXX on XX/XX/XXXX , XX/XX/XXXX , XX/XX/XXXX , XX/XX/XXXX , XX/XX/XXXX , XX/XX/XXXX , XX/XX/XXXX , XX/XX/XXXX , and XX/XX/XXXX and made sure to leave a message for a return call. I then called XX/XX/XXXX . I stayed on hold for him for well over an hour in order to speak with him. Once he finally answered the phone he was very dismissive stating that Ocwen would not be interested in correcting my credit file or fixing the escrow amount. I spoke to XXXX XXXX a t Ocwen Hazard Ins. Dept. in the U.S. s he stated she would do what she could to help me and requested that I contact the OMBUDSMAN Department. I did and spoke with XXXX . XXXX said he would do what he could to help and would be in touch with me. There is a lot more to this story than I can type at this point If someone would like to give me a call I can provide much more detail. In continuation, XXXX was to research all the information provided and get back to me. After 10 days I had to call them again. XX/XX/XXXX I got XXXX on the phone who told me that because he felt they did their due diligence by " sending '' me correspondence even though I never received it that they would not be reversing the negative remarks on my credit Bureau. On top of that even though I have provided the " required '' flood ins. policy that they would continue to increase my escrow and my payment would remain {$250.00} higher than my contractual amount of {$2100.00}. Because they are continuing the forced place flood insurance for XX/XX/XXXX . This is not ethical! I paid Ocwen an additional {$650.00} on XX/XX/XXXX ( with XXXX ) to make sure there would n't be an issue reporting accurate information to my credit report. They then reported another 30 day late payment to the bureau and XXXX told me today they will be reporting another 30 day late payment for XX/XX/XXXX even though I have overpaid them {$880.00}. I can not be held accountable for something I do not know about. Ocwen did not apply due diligence to contact me and let me know a change on my escrow had occurred. I personally would have taken care of it that day if I had known. For them to drag a good paying customer though this is unacceptable. I feel at this point they are taking advantage of me by not correcting my credit score a s well as overcharging me on the money. Any and all documentation of on time payment for correct amount can be provided per request. I have no additional documentation from Ocwen because it was never received. Ocwen Employee XXXX # XXXX stated that they sent me a certified letter however, he can not proved receipt or tracking that it ever got to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-17
Crosby, TX
Incorrect information on your report
Mortgage: FHA mortgage
Company Response: Closed with explanation
2017-05-17
Discovery Bay, CA
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: Complaint again st Ocwen Financial Corporation Date XXXX / XXXX / XXXX It is with some urgency that I write to you about Ocwen Financial Corporation. Apparently, they hold a Deed of Trust against my property at XXXX XXXX XXXX XXXX , XXXX Ca XXXX and appear to be unwilling to remove this lien even though I have never held a mortgage with this company and do not owe them a penny. On XXXX / XXXX / XXXX my wife and I signed documents for a mortgage with a company called XXXX XXXX XXXX but then was offered a better mortgage package at a much better interest rate with XXXX XXXX XXXX a day later. I then rescinded the mortgage with XXXX XXXX XXXX within the 3 days allowed and the mortgage was never funded but they still went ahead and filed a Deed of Trust against my property without cause. XXXX XXXX XXXX went out of business later that year. Ocwen Financial inhe rited some of XXXX XXXX XXXX book of business and the lien was transferred from XXXX XXXX XXXX to Ocwen Financial. I have never had any business with Ocwen Financial, they do not have me in their system, and they have no account number or any knowledge of any existing debt to them owed by us. Our home loan with XXXX XXXX XXXX was sold to XXXX XXXX who is our current lender and holder of our legitimate lien. My wife and I are currently refinancing our mortgage with XXXX and when they did a title search six weeks ago, XXXX found this second lien. There have been repeated attempts over these last six weeks by XXXX XXXX of XXXX XXXX ( XXXX ) to get Ocwen to remove this fraudulent lien. After sending faxed documents and emails confirming that they have no legal right to hold a lien against our property, there has been no response. I was just notified last week of this situation and tried callin g Ocwen Financial pe rsonally. XXXX ( # XXXX ) assured me that they would respond within 24-48 hours, which was the same response XXXX XXXX received. I have no confidence that I will be treated any differently. My wife and I are supposed to sign final documents for our refinance on XXXX XXXX , XXXX to secure an affordable monthly payment. The lien held by Ocwen is preventing our closing of the loan on that date and the new payment without the refinance will put a significant financial strain on the household. This Lien also takes away the option to sell our property if needed. Resolution. We ne ed Ocwen Financial to remove this lien within the next five days for us to close the refinance with XXXX Mortgage. If they remove it past that time, then they should reimburse any out of pocket expenses due to not closing the refinance with XXXX by XXXX XXXX , XXXX . Ocwen Financial Lien Release Department had 6 w eeks to resolve this issue and have completely ignored our repeated request to do so.
Company Response: Closed with explanation
2017-05-17
Brooklyn, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Please initiate an investigation of Ocwen Loan Servicing for fraudulent activities for the following reasons : Ocwen has violated two legal binding contracts, in the State of NY without authorization or consent from the parties to the contracts : ( 1 ) XXXX/XXXX Dept. of Environmental Protection [ signed XX/XX/XXXX ] ; ( 2 ) XXXX/XXXX Dept. of Finance [ signed XX/XX/XXXX ].
Ocwen has illegally initiated loans and then attached them to my mortgage payments without my authorization.
Ocwen has failed to provide any agreement ( s ) that I have signed with them agreeing to such loans.
Ocwen has failed to provide any prior notice ( s ) of its intention to provide such loans before initiating distribution to a 3rd party.
Ocwen did not provide me, the consumer, an option to accept or reject said loans.
Ocwen has failed to provide a copy of a signed application from me for such loans.
Ocwen has failed to provide or quote the New York State Law or Statue that allows it to provide loans to a consumer of which the consumer has no part in negotiating.
Ocwen has refused to reverse its illegal action after several requests.
Yours faithfully,
Company Response: Closed with explanation
2017-05-17
Natrona Hts, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have Ocwen as m y mortgage company, they are not applying my mortgage payments and keep mailing them back. They paid my taxes and I do not have them escrowed. they keep telling me I am 105 days late on my mortgage when I pay every month. I have been a nervous wreck over this in fear that they will start a foreclosure on my home. I can not attach any letters or correspondence that have been going back and forth, because there is a file folder very very thick. I kept everything. this has been going on for the past couple of years. I need help!!! I call them on a consistent basis and get nowhere.
Company Response: Closed with explanation