OCWEN FINANCIAL CORPORATION

2017-05-23

Pacific City, OR

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Beginning prior to XXXX / XXXX / XXXX , I 've been writing and Disputing Ocwen Loan Servicing, LLC, regarding numerous descriptions of charges on my Payoff Quotes. I 've included sever al Payoff Q uotes for you to examine and review to make sense of any of them. The most recent PAYOFF QUOTE valid through XXXX / XXXX / XXXX includes {$5600.00} for interest due, {$2900.00} for escrow advances, {$67.00} for property inspection fee, {$110.00} for Projected Property Valuations Exp, {$120.00} for a BPO and so on. Eac h Payoff Quote differs. I dispute all of the above amounts and for each year Ocwen made an Insurance payment on our behalf, they were charging us twice the amount of the policy, as the policy is written for XXXX homes ; XXXX & XXXX XXXX XXXX XXXX , not XXXX ; XXXX XXXX XXXX paying the total. This property is slated to close XXXX / XXXX / XXXX and I wish to have a correct Payoff Quote forwarded to XXXX XXXX and myself, to ensure I will not be forced to over-pay my mortgage to provide Clear Title to the Buyers of XXXX XXXX XXXX XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-23

Berkeley, NJ

Incorrect information on your report

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-23

Foxridge, MD

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-23

Tracy, CA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-23

Hamburg, NY

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: I purchased a home in XXXX in cash for {$14000.00} and then refinanced the same year through XXXX XXXX XXXX for {$30.00}. I was involved in a car accident in XXXX . This caused me to fall behind in my payments. I still tried to make the mortgage payments but XXXX XXXX XXXX began to stop taking my payments. A short time late r Ocwen Loan Servicing introduce themselves as the new Leander that was taking over the loan. I began to work with them in regards to getting an affordable modification. They modified the loan but the payments were not affordable for me. I tried to continue to work with the bank in getting payments i could afford so that I could keep my home. But to this day no resolution had been reached. Currently I had been notified that there is a Foreclosure day set for XXXX / XXXX / XXXX . Also at the same time Ocwen notified me that they owed me {$1100.00}. The check was also enclosed with the letter. This settlement was given to all borrowers that they tried to foreclose on between XXXX XXXX XXXX XXXX , XXXX and did not follow through with there actions. At this point I do n't want to loose my home behind unwillingness from this bank to assist in helping me to obtain a affordable modification. I would appreciate any help or assistance your institute can offer.
Company Response: Closed with explanation

Timely Response

2017-05-23

Pacific City, OR

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: XXXX / XXXX / XXXX , XXXX / XXXX / XXXX & XXXX / XXXX / XXXX Are just a few of the dates I 've sent Letters of Dispute to Ocwen/ XXXX XXXX re : Disputes on several Descriptions on Payoff Quotes. I 've provide d Proof of Payments from my Online ban king with XXXX and still had to pay the disputed amounts on XXXX / XXXX / XXXX to clear title and close home without going into Breach of Contract for not closing on time. The amounts disputed are on the XXXX XXXX XXXX XXXX Seller 's Statement : {$3900.00} owed for interest, which, again, I provided Proof of Payments, Escrow advance of {$340.00}, {$600.00} Projected Property Inspection fee, {$270.00} Proof of Claim and adjust double charge on Ocwen paying Property Taxes thru XXXX / XXXX / XXXX and closing occurred on XXXX / XXXX / XXXX and title company collected for XXXX / XXXX / XXXX to XXXX / XXXX / XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-23

Los Indios, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I have tried to fix my problems. I was under a high-interest rate that affected my ability to pay when I lost my job. I qualified for several loan modifications all denied because I did not make enough money to repay the loan modification and the repayment plan which was never accepted by the company. they made so hard to get the modification I eventually had to file for chapter XXXX . I want the difference of interest rate repaid to me. and the outstanding amount that I became in the rears w ith of 35,000 while waiting for help with my high-interest loan. the company messed up my credit and my financial situation in the long run.
Company Response: Closed with explanation

Timely Response

2017-05-23

Parlin, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-05-23

Hobe Sound, FL

Applying for a mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-22

Lake Ronkonkoma, NY

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2017-05-22

Augusta, GA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: A customer service agent from Ocwen Mortgage presumably in the XXXX called me and advised me that I needed to pay {$240.00} to reinstate the mortgage. No methodology of payment was required or provided. I made a payment of {$61.00}, the normal payment, a payment of {$120.00} or twice the normal payment and a payment of {$61.00} all using XXXX XXXX Bill Payment. XXXX XXXX immediately takes the money from my account into a suspense fund and makes the payment electronically to Ocwen. Ocwen refused the payment and returned the money electronically. When I asked why, they said that the electronic payment was not certified funds. They demanded that I send a wire transfer immediately. I did so from my bank ( XXXX XXXX ) to their bank ( XXXX XXXX ) costing me {$15.00}. I called in and spoke with XXXX ID # XXXX and she documented the wire transfer number, but was not able to verify receipt. I asked to speak to a manager to verify the wire transfer or to find out why they could not verify it immediately. I was transferred to XXXX , ID # XXXX and asked why she could not verify the wire transfer of {$240.00}. I all got were standard answers and that it would take two days, blah, blah, blah. Sorry, I have been doing wire transfers for about forty years and they have been nearly instantaneous in that time frame. I asked XXXX to verify the wire transfer number and she initially refused. I said that XXXX said that she added the wire transfer number to my account. All of this transpired on Monday XX/XX/2017 . I tried to reach the OCWEN Ombudsman, the prior Friday and Saturday, but to no avail. I had spoken to a Customer Service Representative in XXXX first thing in the morning and the guy just wanted to lecture me and create further problems. I demanded that this guy be fired.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-22

Washougal, WA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-22

Arsenal, PA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I have a mortgage with Ocwen loan serving. I have paid my mortgage on time. I was in bankruptcy from XXXX to XXXX . I gave Ocwen {$46000.00}. I have not seen any change in my mortgage. My mortgage payments are still the same. I have called Ocwen and the costumer service rep. Stated that the {$46000.00} went towards my principal. But when I look at my statement the {$46000.00} is not on my statement or online statement. I have called repeatedly and I would get transferred or hang up on. I would like this fixed.
Company Response: Closed with explanation

Timely Response

2017-05-22

Lancaster, PA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-05-22

WI

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I fell behind on Payment in XX/XX/XXXX do to an injury to my shoulder. I called ocwen weekly. They said there 's nothing they can do to assist me. I applied for 3 l oan modifications every time I was denied. I make {$30.00} an hour and able to make the payment with one paycheck. So it all started with litton loan in XX/XX/XXXX at some point ocwen took over all the bad loans. Please help me save my house. XXXX XXXX
Company Response: Closed with explanation

Timely Response

2017-05-22

Huntsville, AL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-05-22

Norwalk, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Old information reappears or never goes away
Company Response: Closed with explanation

Timely Response

2017-05-22

Fairport, NY

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-22

Atascocita, TX

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-22

Moriah, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-05-22

Brooklyn, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-05-21

Bohemia, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My mortgage began to be serviced by Ocwen in XX/XX/XXXX. Before it was transferred it was serviced by AMHSI, American Home Mortgage Servicing, Inc without any problem. When it was transferred it was current and not in default. I received monthly statements and understandable escrow reconciliation statements. When Ocwen took over the problems started. I never received a monthly bill or a payment booklet. If I did not receive an adjusted monthly bill due to an insurance or tax increase I would simply continue paying the same monthly amount. I then would get notices of amounts due with additional late charges. While some of my payments may have been late I know I have made each and every payment and am current. I am sure Ocwen has charges me late fees many times. They often called me or sent threatening letters. Consequently I requested on at least 2 or 3 occasions a list of all charges and payments on my account from the date Ocwen took over my mortgage in XX/XX/XXXX and XX/XX/XXXX of this year ( XX/XX/XXXX ). I was promised this list from the Ocwen representatives on several occasions. If I have such a list I can determine if Ocwen is correct or is mistaken. I have not received this list. Instead on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX I received a flurry of letters from Ocwen threatening foreclosure. I have not received an escrow reconciliation or bill so I am not sure of the correct monthly amount. I suspect Ocwen is paid a flat fee to service a loan but it can retain all or the greater part of late fees collected from the mortgagor. Thus it may be in Ocwen 's self interest to create all this confusion. I think Ocwen should be forced to send me a complete statement of account from day one and timely escrow reconciliation statements. In addition they should send a monthly bill with a clear explanation of when a late charge is assessed.
Company Response: Closed with explanation

Timely Response

2017-05-20

CO

Struggling to pay mortgage

Mortgage: VA mortgage

Complaint: Around early XXXX I applied for a loan modification and on XXXX XXXX , 2017 , Ocwen sent an inspector to XXXX XXXX XXXX , XXXX , XXXX XXXX , which they knew to be occupied by a tenant because I sent and they acknowledged possession of the rental lease for XXXX XXXX XXXX , XXXX , XXXX XXXX . They falsely informed the renter that the property is in foreclosure and attempted to change the locks. I called them and their manager " XXXX , '' without accessing my case file, told me that the tenant and property manager may just have misunderstand what the inspector said. Clearly this is an automatic response for such actions. The tenant is understandably extremely upset and if the loan modification application is not viable, they have deprived me of the opportunity of simply give the tenant ordinary notice. Their callous actions and refusal to accept any responsibility or to state that they will stop their actions show a complete lack of concern for the people affected by this situation. If they are doing this to me, they are doing this to others as well. The home is not even in foreclosure status. Ocwen 's solution was that I send an inquiry to their research department which I have done.
Company Response: Closed with explanation

Timely Response

2017-05-20

Powder Spgs, GA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-05-20

Ft Myers, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I currently have a home mortgage that is serviced by Ocwen s ince around XXXX XXXX . For the second time ( in as many years ), Ocwen ha s declared that I do n't have the required flood insurance coverage for my home ( I live in a XXXX area so XXXX Florida ) and sent me correspondence that they plan to purchase flood insurance unless I can provide them with proof of existing coverage. My homeowners insurance is a comprehensive policy that includes flood insurance and this is clearly stated on the declaration page. My wife and I spent weeks last year educatin g Ocwen about our XXXX policy and had to escalate their lack of understanding through many layers of Ocwen m anagement before we were able to get them to admit their error ( in writing ) and stop them from purchasing flood coverage ( at an exorbitant cost AND significant profit for Ocwen ). Unfortunately, it appears that there was zero learning within Ocwen as I received a demand letter from Ocwen tod ay ( XXXX ) stating that I am again missing flood insurance and that they planned to purchase the required coverage unless I could demonstrate coverage. My XXXX homeowners policy is exactly the same policy as last year ( same company and agent as last year ). My strong belief is that Ocwen uses this process ( claiming missing insurance coverage when it is in fact in place ) to generate significant additional revenue for them. By the way, in the ~14 months that Ocwen has been servicing my loan ; this is the third major error on their part. They are just terrible at doing their jobs.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response