OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 177
2017-06-02
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-06-02
Las Vegas, NV
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: This complaint is for Ocwen Loan Servicing. Ocwen forwarded our previous CFPB complaint # XXXX to attorney, XXXX XXXX from XXXX XXXX XXXX . The attorneys response raised additional questions. 1st, did Ocwen provide any documentation to attorney, XXXX XXXX such as the borrowers current payment history, current credit history and current credit reporting from Ocwens website prior to his response dated XX/XX/XXXX ? YES or NO! 2nd, did Ocwen participate in writing the response letter dated XX/XX/XXXX with attorney XXXX XXXX in any way? YES or NO! 3rd, does Ocwen support or condone attorney XXXX XXXX response dated XX/XX/XXXX when he provided false or an invalid statement to us along with the CFPB? YES or NO! Failure to answer our questions will result in additional complaints filed against Ocwen! NOTE : due to attorney XXXX XXXX response, we filed this dispute that is attached below! Please read this dispute and the requests that are located on the bottom of the dispute letter! <P/> DISPUTE CFPB COMPLAINT # XXXX On XX/XX/XXXX , I received a letter from Ocwen Loan Servicing stating the Office of the Ombudsman would like to thank you for your recent inquiry regarding the above reference loan. I also received a letter from attorney, XXXX XXXX from XXXX XXXX XXXX XXXX XXXX which is representing Ocwen Loan Servicing. Ocwen forwarded this CFPB complaint to their attorney to address this issue. This attorney stated in section 1 ; Borrower alleges that Ocwen has failed to properly report payments received regarding borrowers mortgage for XX/XX/XXXX and XXXX XXXX . Please review the documents that were provided in our initial complaint. You can see that Ocwen did in fact receive our monthly mortgage paymen t ( s ) in advance but failed to update their whole system and report to all the credit bureaus. In section 2 , the attorney stated ; In brief, borrower claims that Ocwen failed to report borrowers XXXX XXXX and XXXX XXXX payments. According to the complaint, borrower reviewed his credit report on the XXXX website and noted that these months had a D, meaning that no payment history had been reported for those months. Borrower alleges that Ocwens system contains the same error. There is no record indicating a dispute letter was ever sent to XXXX or Ocwen regarding this reporting. Indeed, borrower states in the complaint that he did not send a dispute letter because he believed he should not have to do so. Thus, the only allegation is that Ocwens reporting is inaccurate. As such, borrowers complaint is premature. Now ; the facts are ; Ocwen failed to report to the credit bureaus. Ocwen failed to update all their records when we made our mortgage payments in advance. Ocwen failed to update their records to reflect accurate information which is considered, bad business practices, misconduct. Ocwen took short cuts by not updating their system daily! Ocwen provided inaccurate or incomplete information into its real servicing system. Not only should Ocwen have updated their payment history, payments received from borrower, but Ocwen should have updated their credit history section along with the credit reporting sections within Ocwen Loan Servicing! T he credit history is a section within Ocwens Real Servicing System w hich reflects what has occurred with Ocwen and the borrower. Ocwen and its attorney will argue this fact but as you can see on the credit history sheet from Ocwen, this form reflects additional comments such as D no payment history available this month! Per the XXXX credit report that was printed, the credit bureaus do NOT use a D no payment history available this month in the credit bureau details section! This credit history is used for information and is not used for credit reporting as the credit reporting form is used to notify all credit bureaus of the status, current balance and date reported to the credit bureaus! Ocwen believes that their policies and procedures exceed federal laws, state laws and consumer rights! The attorney stated that the borrower reviewed his credit report on XXXX website and noted that these months had a D, meaning no payment history. Per my initial complaint I stated ; Then, I went onto XXXX website and found that Ocwen failed to report for XXXX XXXX , XXXX , XXXX and XXXX XXXX which reflects as data unavailable. The attorneys statement was incorrect, false or invalid! This attorney is un-ethical and un-professional as he stated incorrect information! As I stated in my initial complaint, I did not send a dispute letter to Ocwen or any of the credit bureaus, disputing the current credit reporting inaccuracies. In the past, I have filed disputes with Ocwen and the credit bureaus due to Ocwen Loan Servicing credit reporting issues! NOTE : we have documentation in writing which was sent by certified mail that we did in fact dispute Ocwens past, credit reporting issues. The CFPB can view additional complaints filed in the past which have documentation attached to these complaints. The attorney for Ocwen stated ; Borrower states in the complaint that he did not send a dispute letter because he did believe he should not half to do so. Per my initial complaint I stated on the second page ; note ; we have not disputed these inaccuracies with the credit bureaus for multiple reasons . 1st, Ocwens w ebsite reflects inaccurate information that must be corrected by Ocwen only. The credit bureaus will not address Ocwens website inaccuracies! 2nd, Ocwen failed to report to the credit bureaus and we should not be required to dispute these inaccuracies with the credit bureaus due to Ocwen constantly reporting inaccurately or not reporting at all! 3rd, federal and state agencies must be informed of mortgage companies bad business practices. As you can see, this attorney response was nothing like my complaint which this attorney provided a false statement which maybe consider unethical! The attorney further stated, as such, borrowers complaint is premature. The legal definition of premature is ; ahead of time, mistimed, overhasty, rash, untimely! The facts are, Ocwen had months in order to update their system completely to reflect accurate information! Ocwen had months to report our XX/XX/XXXX mortgage payment to the credit bureaus! This means that Ocwen had ample time to report accurately and update their system which is not premature as the attorney stated! The attorney for Ocwen further stated ; credit reporting is governed by the FCRA, 15 USC 1 681. Under the FCRA, a furnisher of information to credit reporting agencies has a duty to investigate and correct any information upon notice of a dispute by a consumer to a credit reporting agency or upon receipt of a direct dispute from the consumer that complies with statutory and regulatory requirements. Now, as I explained previously, in the past, Ocwen has continuously failed to update their records, failed to report or report accurately on our mortgage account. We are exercising our rights to file complaints against Ocwen through the CFPB or any other agency so Ocwen can address the concerns, correct the issue in the allotted time allowed and allow federal and state agencies investigate the complaints for any and all violations! Ocwens attorney further stated ; further, the CFPB complaint does not satisfy the regulatory requirements to qualify as a direct dispute. I disagree with this statement from the attorney. The facts remain ; per the CFPB, the CFPB has sued Ocwen Loan Servicing o n multiple occasions. Recently, in XXXX , the CFPB filed suit against Ocwen over accusations of widespread misconduct on how it serviced borrowers loans! Ocwen has failed to properly credit payments to borrowers accounts! Pe r 12 CFR 1022.42, al l furnisher must establish and implement reasonable written policies and procedures regarding the accuracy and integrity of the information relating to consumers that it furnishes to a consumer reporting agency! Ocwens policies and procedures interfere with Ocwen updating their system correctly, prior to reporting to the credit bureaus! Ocwens attorney further stated ; setting aside the failure to comply with applicable federal law, borrower acknowledges that he is aware of Ocwens policy regarding reporting during a complaint or investigation. However, borrower states that he believes enough time has passed to complete an investigation. Per my initial complaint on the second page it states ; Ocwen Loan servicing had enough time to update their system to reflect accurate information and all the credit bureaus to reflect, current or paid as agreed! If anyone looks at the dates that are disputed along with the date that this complaint was filed, you can clearly see that months did in fact pass which Ocwen did in fact have ample time to correct these issues mentioned above without getting the CFPB involved! The attorney further stated ; while this claim is itself subject to dispute, borrower fails to inform the CFPB of the more critical fact that he has engaged in a series of complaints during the appropriate time period. Per my initial complaint ; I stated ; it appears that we have not filed a complaint with the CFPB against Ocwen for a couple months. Per our records, the last complaint filed with the CFPB against Ocwen was in XXXX XXXX . Ocwens attorney responded to another CFPB complaint on XXXX XXXX XXXX , complaint # XXXX and XXXX . It is now XXXX XXXX , approximately three month later and Ocwen is still failing to perform their duties as a mortgage servicer! Ocwen Loan Servicing c ontinues to violate consumer/ borrower rights! NOTE : Ocwen Loan Servicing is obligated and required to properly credit mortgage payments and provide accurate information at all times! We request that Ocwen changes its policies and procedures to input accurate information into their system on a daily basis, not just in the payment history as Ocwen does but also in Ocwens credit history and credit reporting sections! Ocwen has continued their bad business practices, un-fair business practices and misconduct on how it services borrowers loans. Ocwen must cease and desist all bad business practices and misconduct. Since Ocwen hired an attorney that provided a false or invalid statement ( s ), Ocwen m ust be held liable for their attorneys statement! If Ocwen fails to update borrowers loan information on a regular basis and continues to use attorneys that provide inaccurate information, we exercise our right to provide documentation to media sources so other consumers and investors will know Ocwens bad business practices which they may consider using another company rather than Ocwen in the future! We also exercise our rights to file additional complaints if Ocwen fails to comply with our requests or violates federal and state laws! Due to Ocwens action past and present, Ocwen caused these complaints to be filed. We will not cease and desist until Ocwen manages our mortgage loan correctly as required and provide all information that we requested through the CFPB in the past!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-02
IN
Struggling to pay mortgage
Mortgage: VA mortgage
Complaint: On XX/XX/XXXX , a letter of dispute was sent to Ocwen 's research department stating that loan payments on the loan had been {$480.00} instead of {$450.00} as per the original loan agreement. This was an overcharge of {$27.00} each month for 135 months amounting to {$3600.00} as of that date. Another letter of dispute dated XX/XX/XXXX was sent to Ocwen stating that no payment was due on XX/XX/XXXX , since the amount they said was due, {$600.00}, and the overcharges were considerably more than that amount. Because Ocwen did not furnish any explanation for this discrepancy, no more payments were made on the account. <P/> As of XX/XX/XXXX , the overcharges and interest on the overcharges amounted to {$6400.00}. At that time, Ocwen turned the account over to their attorneys for foreclosure proceedings, even though the missed payments amounted to less than the overcharges and interest on the overcharges. Ocwen was notified by certified mail of this fact, but Ocwen ignored that letter, and proceeded with the foreclosure. <P/> When Ocwen initiated the foreclosure proceedings, and proceeded to foreclose on the loan, an attorney was retained by us, and we were advised that fighting the foreclosure would be expensive, and we were advised us to file bankruptcy, which we did. Ocwen foreclosed and the property was finally sold at a sheriff 's sale on XX/XX/XXXX We do not believe this is fair, legal, or acceptable by us. We lost our home, and certainly do not agree that Ocwen 's action was justified and is certainly not acceptable to us.
Company Response: Closed with explanation
2017-06-02
TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: In XX/XX/XXXX we purch ased a home on XXXX Ohio from the owner for {$48000.00} we made payments for over 5 years until XX/XX/XXXX . Whe n I contacted the mortgage company the concern was the extra {$2200.00} they where attempting to collect. I was informed it was for home owners insurance I informed the company we had outside insurance with XXXX XXXX whom I had send them the declaration I was told it was never received so I ask them to send it again. I informed the company I was not paying for their insurance. Then I requested a statement of payments for the past year. To find most of the payments was going to interest and insurance. I again contacted the company informed them of the problem stating I will not pay anymore until the matter is fixed. In XX/XX/XXXX we where informed due to non payment they where filing foreclosure. We moved out XX/XX/XXXX informing the company we will not pay. In XX/XX/XXXX as I was denied for employment I researched the issue to find that I had a nuisance warrant for my arrest f or the property. I contact the city to be informed the title had been released and it was in our name. Because we had it lived in the state for over a year we did not wish to return. We then was informed by another company that we owe them {$48000.00} for the property. So we ow e XXXX c ompany we have no idea who they are and we own a home we no longer wish to have. XX/XX/XXXX t he city of XXXX took possession of the property for none payment of property taxes. So now we do n't own the home and we still owe this other company {$48000.00} plus interest to where they state we owe {$62000.00}. No one can answer my questions o what happened to the 5 years of escrow paying {$420.00} a month with {$5000.00} down that makes it over {$30000.00} that we have no idea what happen to it nor where any payments went for this home. So my complaint is that they not only took our money they are asking for more. Now based on my memory in XX/XX/XXXX to XX/XX/XXXX t he lenders name changed like 4 diffe rent times without notice to find out it was the same company just changing their name.
Company Response: Closed with explanation
2017-06-02
Adelaide, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-02
Washougal, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-01
Antioch, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-01
Highland Mills, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-01
Charlotte, NC
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Account number XXXX Name : XXXX XXXX Address:XXXX XXXX XXXX XXXX, SSN : XXXX To whom it may concern : I am hoping you can assist me with an issue that I am having. I received a modification in XXXX. After the modification I 've been paying on time and received a notice from Ocwen stating that due to my good standing I was eligible for and incentive of {$5000.00}. I completed the necessary paperwork and faxed it into Ocwen and contacted Ocwen to confirm receipt of the fax. When it was time for my incentive to be paid I followed up with Ocwen on several occasions to find out when I could expect the {$5000.00} to be credited to my account. I was told that when the government sent them the funds it would be applied to my account. I asked several escalation managers to look into when I can expect my refund and was told that Ocwen had not received the incentive from the government yet.
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In XX/XX/XXXX I received a letter from Ocwen stating that they were transferring my loan to XXXX XXXX XXXX inXX/XX/XXXX. Immediately contacted Ocwen to find out how this would affect my incentive I was told that when the government sends the incentive Ocwen would transfer it to my new mortgage servicer or the government may send the money directly to the new servicer.
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I started following up with the new servicer regarding the Hamp incentive only to be told that Ocwen had not received my Dodd Frank Certificaiton therefore i was not receiving the {$5000.00}. This completely baffled me because all the times that i called Ocwen i was never told that they had not received the Dodd Frank Certification ( and remember I called Ocwen to confirm receipt of the fax when i faxed the doc ). My husband is a military veteran and neither of us have ever committed a crime therefore we have no reason to not submit the Dodd Frank Certificate. It seems to me that Ocwen dropped the ball all the times I contacted them to find out when i could expect my incentive I was never Informed that they did not receive the Dodd Frank Certificate.
Company Response: Closed with explanation
2017-06-01
Andice, TX
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-06-01
Wrentham, MA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: We are trying to settle with Ocwen/ XXXX XXXX The original loan amount was $ XXXX . Due to misapplication of payments XXXX started foreclosure. We are trying to settle with them, CFPB talks about principle reductions but XXXX considers all high interest added to the original mortgage amount - principle. We have over $ 300k in interest they want to add to the principle. What does CFPB consider principle?
Company Response: Closed with explanation
2017-06-01
Syringa, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XXXX XXXX 2017, my closing attorney used the automated phone system at Ocwen Mortgage to order a payoff quote on my loan. They requested the payoff good through XXXX XXXX 2017. The payoff was faxed to them with a good through date of X/XX/2017 and I was charged a {$10.00} fee for the quote. I assumed this was a fee for Ocwen having to fax the payoff to my attorney. <P/>My closing date was XXXX XXXX 2017 and I did not want them to send Ocwen payoff funds for a XXXX XXXX 2017 payoff as they would be sending too much money. I would then have to wait for Ocwen to refund the payoff over payment to me ( which was approx {$300.00} ). On XXXX XXXX 2017, I went online and requested the payoff good through XXXX XXXX 2017 and received the payoff with the correct good through date this time. Ocwen charged me another {$10.00} fee for the quote. I did not understand why this fee was charged as I did not have it faxed anywhere and there was no disclosure on their website advising me that a fee would be charged. <P/>On XXXX XXXX 2017, I called Ocwen and requested that they waive the {$20.00} in payoff fees and was told by their customer service rep that that was not something that he could do. He advised me to send a written request and someone would look into it for me. I tried to send Ocwen a written request through their website but after typing up the request, clicking on the " send '' button did n't do anything. I tried twice, once using XXXX XXXX and once using XXXX XXXX XXXX. I was finally able to send the request to them using XXXX XXXX on my mobile phone. I also filled out a Customer Service Survey and explained that I was very unhappy with the service I received. <P/>I received a phone call today, XXXX XXXX 2017, from Ocwen in response to the poor rating I gave them on the survey I submitted. The Ocwen rep asked me how he could help and I explained what I was trying to do and that I just wanted the {$20.00} payoff fees waived because the first payoff quote was not what was requested and the second payoff quote was not faxed and it was not disclosed to me that they would charge me a fee. He told me that he was very sorry but there was nothing he could do. They do not waive payoff fees and he could see that two quotes were issued so I owed the payoff fees as charged. After explained again why I was not satisfied with his answer, he said that there was no way that the first quote was issued with an incorrect date because it was impossible for their system to be wrong. I informed him that my closing attorney 's office stated that they have this problem with Ocwen on a consistent basis. They request a payoff good through 7 days after a closing date but they consistently receive a quote that 's approximately 30 days in the future. The Ocwen rep basically repeated what he had already said and informed me that he would bring the non-disclosure of fees up in his next team meeting. <P/>I realize the amount of money is not substantial, however, if they consistently charge fees without disclosing them or charge fees when a mistake is made and then charge another fee to make a correction, serious fee income is being generated using unfair practices.
Company Response: Closed with explanation
2017-06-01
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-31
Ft Lauderdale, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2017-05-31
Sarasota, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My attorney and I have been working diligently with the len der ( Ocwen ) to do a short payoff. Near the XXXX o f 2016, th ey agreed to $ XXXX ... We countered at $ XXXX because that is what our research shows as the market value for the home which is literally a knock down on the main XXXX lane road so on to be XXXX . This caused them to do anothe r BPO on the property.. It has now been over 3+ months and the lender 's attorney is puzzled why his client ( Ocwen ) is now not responding at all to our negotiations. This has been the norm for this lender over the past 1+ years in tr ying to settle up with them.. Can you help me and my attorney get a response from the lender.. We have email communication from their attorney for the past agreement and we reach out weekly to their attorney with no updates.. I am trying to do the right thing and they are dragging their feet or do n't care at all. Please help.
Company Response: Closed with explanation
2017-05-31
Bartlett, NY
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-31
NC
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: I completed and submitted the package for refinancing my home. This package was completed and submitted in XXXX ' XXXX . This package was submitted and received by OCWEN in XXXX ' XXXX . As of this date XXXX XXXX , XXXX , OCWEN has used the ploy of asking for additional information. Like water from a dripping faucet, they ask one question, you answer that question. Then they ask another question. Now that we have been through every document, OCWEN is saying that they have not received documents. I am working with/thru XXXX , who keeps a file of all that I submit. OCWEN has complete access to the XXXX files. Currently, they say that they do not have access to the XXXX files. Therefore, all submissions go to XXXX an d OCWEN. OCWEN contin ues to say that they have not received documents I have sent. DO NOT SEND MY DOCUMENTS TO OCWEN!!
Company Response: Closed with explanation
2017-05-31
Brooklyn, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Appeal was sent to lender : Not review for HAMP lo an when application received by lender on XXXX / XXXX / XXXX but no decision made until XXXX / XXXX / XXXX - review of HAMP decision not defined or even mentioned. <P/> Attaching denial we received fro m Ocwen.
<P/> Please consider this correspondence to be formal notice that our mutual client is hereby appealing the denial of loan modification because your company failed to evaluate this borrower for all loss mitigation options available in violation of Regulatio n X, 12 C.F.R. 1024.41 ( c ) ( 1 ) ( i ).
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The denial letter that you provided indicates that your company failed to evaluate this borrower for HAMP Tier II or an equivalent program that should have been available as an option. Please re-evaluate this borrower for all mandated and in-house loss mitigation options.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-31
Colo Spgs, CO
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: Modification involvin g Ocwen and HAMP ; Submitted HAMP ap plication for Streamline Modification to Ocwen Financial. This initial package included at least one component of the Initial Package was faxed on XXXX . Our Attorney submitted a request per the guideline in the Making Home Affordable Program Handbook for Servicers of Non-GSE Mortgages, Version 5.0 As if XX/XX/XXXX XXXX XXXX XXXX XXXX , Pg 71, Borrowers in Bankruptcy. Borrowers in active Chapter XXXX or Chapter XXXX bankruptcy cases are eligible for HAMP at the servicers discretion in accordance with investor guidelines, but servicers are not required to solicit these borrowers proactively for HAMP. Notwithstanding the foregoing, such borrowers must be considered for HAMP if the borrower, borrowers counsel or bankruptcy trustee submits a request to the Servicer. In XXXX and because of the Chapter XXXX we were denied access to any workout with Ocwen. They refused to talk to me or transfer my calls, I was never instructed to submit a Attorne y Consent Letter and was not advised that they did not have one on file. Ocwen has not given us clear information about the application other than it is in underwriting. We have been calling and contacting by email but Ocwen but there has not been cooperation in the past. Their attorney for XXXX XXXX is involved in the process and insisted we give us Bankruptcy protections in order to have application for Modification processed. Ocwen has improperly calculated our loan balances, we do not know if there are any misapplied borrower payments because we still have not received a statement. We do not know if the account balance is accurate amounts owed and information regarding how payments were received and applied. We were not offered any XXXX Mortgage settlement offer for workout or modification. We did not and still have not received any statements. We wanted a modification in XXXX . They left our loan sit our there so with no workout options and now threaten Foreclosure when we are nearly done with a 5 year Chapter XXXX plan. They are asking the Chapter XXXX case be dismissed. Escrow Account Mismanagement. The CFPB alleges that Ocwen mismanaged the our escrow account. They failed to correctly process escrow and insurance payments. We paid direct to the Insurance and they are still billing us in the escrow total. Escrow statement notates " FHA '' our loan is not an FHA. We do not know what the Trustee payments were applied to.
Company Response: Closed with explanation
2017-05-31
Ft Lauderdale, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2017-05-31
Auburn, WA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have tried numerous times t o reach OCWEN to be told that I have to wait on hold for a number of callers in front of me. When my turn arrives, the automated system disconnects my phone call. I regularly wait in excess of 50 minutes, just to be disconnected. Today, I waited 53 minutes to be told by a recording that the offices were " now closed '' even though it was XXXX and the recording said the office hours were until XXXX .
Company Response: Closed with explanation
2017-05-31
Colo Spgs, CO
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Ocwen is the server for the XXXX XXXX mortgage loan on our principle residence. After we filed for Chapter XXXX Ocwen had us go into a payment plan which was above the plan payment amount, we did so anyway. The papers were brought to the house for us to sign and modification was outside the Trustees knowledge and the payment was above the plans budgeted amount. We had a medical emergency afterward in XX/XX/XXXX and missed a payment but Ocwen would not work with us to get back on track. In XX/XX/XXXX, we were still in a 5 year plan and Ocwen signed the Mortgage Settlement Agreement but would not work with us to save our home or offer a modification. We responded by email through our attorney that we were very interested in modification and workout but no action was taken. I called several times thereafter and Ocwen refused to talked to me. I tried to send emails and they would go unanswered and sent checks but they were never cashed. We received NO statements from Ocwen or XXXX XXXX. Email came from ________________ Now as of XX/XX/XXXX and after I applied for HAMP XXXX XXXX objected to our Bankruptcy in XX/XX/XXXX after the application for Home Retention and HAMP, and is trying to get our Chapter XXXX dismissed and we were 6 months from final payment to the court and no less than 3 months. We do not know and have asked were the money that was sent to the Trustee to Ocwen has gone. We still have not statement. The attached Uncured Default notice to the Trustee includes the escrow account money but I have received yet a different statement from a different law firm regarding this matter. The Escrow statement shows payment FHA and our loan is not an FHA. So it is incorrect. The Stipulation is also incorrect as the balance owing is {$250000.00} according to credit reports. XXXX XXXX attorney through the Stipulation has taken away our rights our Bankruptcy rights and we believe they are affecting the modification process. A Ocwen employee told me that the " lender '' felt their is equity and so they were foreclosing. The NPV values were never given to us after they were requested and FDIC worksheets that I provided to Ocwen show us passing and not failing the NPV test. The attorney is continuing to seek Dismissal of the Chapter XXXX Plan even though they had agreed to wait for Modification decision. Also very similarly we found legal documents against XXXX XXXX that are very much the same complaints of that which is included in the Stipulation our attorney signed despite us telling him we did not know enough to make a decision so quickly. XXXX XXXX XXXX is not familiar with this process, he is in over his head with our case. I would like your office to review the Stipulation and the Consent Orders previously citing XXXX XXXX for foreclosure action that was not allowable or failed to give the borrower protections. XXXX XXXX attorney is trying to catch us on the payment due on the XX/XX/XXXX but they gave us no other way to make the payment but by mail. Ocwen is taking over 2 weeks to cash the mortgage payment checks we are mailing before the XX/XX/XXXX of each month. XXXX XXXX and Ocwen have not help us in away to retain the home despite all the Treasury agreements with the federal government or XXXX XXXX previous Consent Order.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-31
PA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: Good morning, 4 years ago we bought our 1st home through FHA, late in life, I am XXXX my husband is XXXX and on XXXX due to a XXXX XXXX, We went through a loan modification with our 1st company OCWIN, we were approved for a permanent modification, they tacked on XXXX to the back of our mortgage which seems to be SOP, After paying the new rate for several months our mortgage was sold to XXXX XXXX XXXX ( ... this 2nd company refused to honor the modification and charged us XXXX XXXX dollars in escrow they said we owed, I cant understand that because we were current with all payments to OCWIN > Soon after we paid the XXXX they sold our mortgage to another company XXXX. ( this 3rd company also refuses to honor the commitment. <P/>I have been in contact with all these mortgage companies, i have all the relevant paperwork which has been sent to each company more than once. I have talked to their representatives several times by telephone. They dont even try to resolve the issue.. What happened to my escrow money? why is the XXXX still on the back of my loan and the permanent modification is not being honored? We are in severe financial hardship due to the reprehensible practices of these mortgage companies ... Thank you for your time and please help us sincerely XXXX and XXXX XXXX
Company Response: Closed with explanation
2017-05-31
Ridley Park, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-30
Broomfield, CO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation