OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 174
2017-06-13
Castaic, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-06-13
Keyport, WA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: Under BORROWER COVENANTS on page 3 and 4 of the Deed of Trust it states that Borrower warrants and will defend generally the title to the Property against all claims and demands, subject to any encumbrances of record. <P/>I have been and I will continue to defend what I consider to be the false claim that Ocwen Loan Servicing LLC ( Ocwen ), is a lawful Beneficiary and that they have held or hold a copy of an original promissory note. <P/>Ocwen is attempting to non-judicially foreclosure again, after previous attempts and threats to non-judicially foreclose in XXXX and judicially foreclose against me in XXXX. The previous non-judicial foreclosure sale was cancelled and the trustee was replaced by the current alleged trustee, XXXX XXXX XXXX XXXX of WA ( XXXX ). Apparently, there have been issues with trying to foreclose non-judicially. 2 different law firms were assigned by Ocwen in XXXX, and threats were made that a judicial foreclosure was anticipated, and that I may request to inspect the wet ink note if a judicial foreclosure was initiated. A judicial foreclosure was never commenced and the law firm either withdrew or Ocwen changed their mind. Apparently, there were issues with trying to foreclose. <P/>There are several issues with Ocwen in relation to how they are behaving and handling their position as a servicer and debt collector. <P/>First, there are discrepancies in the accounting of what Ocwen has given since they took over the servicing. In a statement dated XXXX, the amount due is given as {$22000.00}. In a statement dated XXXX, the amount due jumps to {$65000.00}. This is clearly an example of improper calculation of loan balances. In the XXXX XXXX, XXXX CFPB suit against Ocwen, it is stated that Ocwen has serviced loans based on inaccurate and incomplete borrower loan information. From XXXX to XXXX, Ocwen inputted inaccurate and incomplete loan information into their servicing platform, XXXX. Ocwen has serviced thousands of loans based on incorrect information. The prior servicer data and records upon which it was relying were inaccurate or missing. This is a violation of Section 808 of the FDCPA, constituting unfair acts and practices, and violations of Sections 807 ( 2 ) and ( 10 ) of the FDCPA. In XXXX, I filed a complaint with the CFPB because Ocwen was not sending me monthly periodic statements, post-bankruptcy. Because of this complaint, Ocwen sent a statement, dated XXXX. I have not received any statements since. This is a violation of Regulation Z and RESPA. <P/>I have repeatedly requested from Ocwen and those that say they represent them, a complete history of the account loan data from the inception. That would include account loan data from all identified parties to the loan, which are XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX. Ocwen can not accept as true or accurate, only printouts of servicing entries from previous servicing systems. <P/>The account loan data should include copies of the general accounting ledger along with the servicing records with appropriate key codes for the current servicers records and system and each prior servicer and their records and systems. The account loan data will show a note as an asset of any real lender in question. Third party co-obligations such as lender paid mortgage insurance, guarantees, servicing advance agreements etc should be disclosed in the account loan data. <P/>In a letter to several federal agencies, dated XXXX XXXX, XXXX, Ocwen CEO and President, XXXX XXXX, admitted that Ocwen advances payments to investors. A complete history of the account loan data as requested has never been provided to me. <P/>Ocwen has admitted that it did not hold an original promissory note in a conversation with an Ocwen employee identified as XXXX, on XXXX. He told me that Ocwen only has a copy of the note. I asked him to send me information related to our conversation. A letter dated XXXX, stated that XXXX XXXX owns and holds the Note. <P/>On XXXX, I spoke with Ocwen employee, XXXX XXXX, who admitted to me that they have the note, but not the original note, which would be with XXXX XXXX. She said we wont hold the original note and that Ocwen would only have a copy. A copy of an original collateral file was sent to me by one of Ocwens attorney firms in XXXX. There was only mention of XXXX, but no mention of XXXX XXXX or XXXX XXXX XXXX in the file, and nothing identifying note tracking data. <P/>The hearsay beneficiary declarations produced for Ocwen are ambiguous and a rebuttable presumption. The declarations do not mention anything about holding an original note. Based on the admissions by Ocwen, that they only hold copies, the declarations are being used to rely on, through false assertions. <P/>An assignment of deed of trust was recorded in XXXX County on XXXX XXXX, XXXX, purporting to assign for value received, all beneficial interest of XXXX XXXX XXXX XXXX to XXXX XXXX XXXX XXXX, through XXXX XXXX acting as the beneficiary on behalf of XXXX XXXX. This is a false instrument, based on the fact XXXX XXXX has never had the capacity to be a beneficiary, because they never held and original note. XXXX XXXX, could never act as an agent in this capacity either, since the principal XXXX XXXX, filed bankruptcy in XXXX of XXXX and was not in existence in XXXX to direct XXXX XXXX to execute an assignment. <P/>The previous servicer, XXXX XXXX XXXX never offered any conclusive proof that it held an original note, and there is nothing in the collateral file indicating that it did. It had no capacity as a beneficiary to assign any beneficial interest to Ocwen. <P/>Based on the admissions and facts relating to the note and deed of trust, Ocwen is not a lawful beneficiary and had no power to appoint XXXX as a trustee and has no power to make attempts to foreclosure on the property. In addition, the statute of limitations has run its course, since XXXX XXXX XXXX claimed to accelerate any debt, in XXXX.
Company Response: Closed with explanation
2017-06-13
Lewisville, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In lat e XX/XX/XXXX , I applied for a loan modification wi th Ocwen Mortgage as m y family lost an income. I was behind in payments about 3 months but I offered to pay the amount in full during my modific ation application process. Ocwen advised they would my defaulted payments to the end of my mortgage so no need to pay anything at the time. Each time I applied and followed up with Ocwen, they were " missing '' something. I think the first time they were missing my income verification which I sent to them 3 times. My husband had monthly calls with Ocwen and was not advised of anything being a problem. However, during these calls, Ocwen would advise that my pending application had expired and I had to apply again. I applied 3 t imes and again, they were always missing something when my husband had his monthly call with them. I believe th e 2nd application was missing tax returns which I sent over multiple times. Every time we spoke with Ocwen, they advised my modification was under review. In XX/XX/XXXX , the new owner of my house that was foreclosed on and sold at auction showed up at my front door. I called Ocwen and asked why we were n't notified that we entered into foreclosure the 20 times we talked with them. They did n't have an answer. I believe they sent a certified letter about a month before but I never signed for it. My mother, who lives with me and has XXXX , may have signed and k ept the letter but we never did find it even when I had to vacate my mother, mother in law and XXXX children. Every time my husband spoke wit h Ocwen, he asked about foreclosure and he was advised we were NOT being foreclosed on and they would give us plenty of notice. Again, I offered to pay what I owed in arrears b ut Ocwen sugge sted each time that they prefer to add what I owed to the end of the mortgage. Not only did I lose my equity in a house I owned for 13 years but I no longer have an impeccable credit history. Fortunately, I found a landlord willing to take a chance on me and live in a very nice home with my children and mother. In fact, my landlord asked if I would please renew my lease as he wishes all his tenants were like me. I only mention this because I went through such an ord eal with Ocwen and feel like I was blatantly lied to every time I talked to them. The emotional toll this has taken on my family is beyond measurable. Thank you, XXXX XXXX XXXX
Company Response: Closed with explanation
2017-06-13
Wann, OK
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: in XXXX I went through a divorce after XXXX years of marriage. I am now a single mom of XXXX children, XXXX in college and XXXX in high school. Along with the divorce we filed bankruptcy due to the retirement of my ex-husband due to his diagnosis of a severe XXXX XXXX and I lost my job after the business where I was the XXXX closed there Oklahoma office, both of my parents were critically ill and the death of my father all within a year. These combinations caused a serious financial hardship. After I reaffirmed the loan and over the next 5 years I entered into another relationship and the loan payments where caught up and paid on time for 5 years. Approximately 1.5 years ago this relationship ended and I changed jobs so I could be home with my children. Subsequently I got behind on my mortgage payment by one month. Several months later I got behind another payment because of some issues with my son becoming sick and my mother died. At this point I was behind by two payments and called the mortgage company and ask if I could make some arrangements to make up the payments by increasing my payments over a few months. The arrangements were set up with the OCWEN representative and I agreed to the terms. A week or so later I received a letter that said the arrangements were not approved by " management '' and I would have to apply for a loan modification. I finally decided in XXXX XXXX that I needed to apply for the loan modification and gathered all the documents that OCWEN required for the loan modification. I received a letter back asking for some very surprising documents and asking for the signature of my ex-husband, even though I had sent in my divorce decree and the quit claim deed on the house and a new loan was issued 5 years previously with only my income and in my name only. I called OCWEN and they were less than accommodating, I spoke with someone that could not answer my questions and could barely speak English. I ask to talk to my relationship manager and was told I would have to make an appointment for her to call me and the soonest she would be available was appropriately 4 weeks away. I was extremely disappointed and ask if I could make an appointment with someone else and that was 2-3 weeks. So this person called and I got another person that could not speak English and could not answer my questions. I explained that the documents they requested had already been sent in but they said that was n't good enough and they wanted more. So I sent those documents. I never heard a word from them so I called again. This person told me I needed more documents and I tried to explain that they already had those documents and ask if I could talk to my relationship manager ( XXXX XXXX XXXX ) Another 3 weeks!!! She finally called me 3 weeks later and she was less helpful than the other people I had spoken too! She told me they now needed new documents of my pay stubs and they wanted my bank statements to prove that I was putting my money I was getting for child support and my pension in my bank account. ( Not sure what they thought I was doing with it ). I explained I did not understand considering I had clear documentation that I was receiving this money and they already had it, when I tried to ask questions the phone line went dead, I waited about 15 minutes for her to call back and nothing so I tried to call back and I could not get through on her phone line ( it appeared blocked ). So I sent those documents in and ask them to confirm they got them. I received an email after a few weeks that I had not sent them through my email address so they would n't except them even though all the documents were addressed to me. ( I had used my finances email address ). I waited again and heard nothing for weeks. I started receiving letters from every bankruptcy attorney in the city and people wanting to buy my house I realized they had filed foreclosure on my house. So I called OCWEN again to see why they had filed a foreclosure on the house when I was waiting for a reply on my loan modification and they had all the documents they had requested. I was then put on hold for about 10-15 minutes. She finally came back, this time I was told that they had not received any documents since XXXX XXXX and I had missed another payment so they had every right to foreclose on the house. I told her that I had the emails that showed I had sent all the documents and they had sent me confirmation back that they had gotten them. She coldly told me that I would just have to start completely over on the loan modification and that I had not done what I was suppose to do so they had every right to foreclose on my house, no sympathy and no offer of help. I was obviously upset and explained they had not sent any communication to me, they had n't called me! I was waiting on them to send me either a denial or the paperwork for the loan modification. I was told they could not call me without an appointment because I had filed bankruptcy, I had been told this multiple times when I had called them. I ask how they could possibly accomplish this without talking to me??? I tried to explain that I had done everything they had ask me to do and I said two curse words in my sentences, my words being " you have to be XXXX XXXX kidding me ''. ( not directed at her ). I was trying to explain that I had sent them everything they had ask for and they needed to look into it and she hung up on me telling me that she did n't have to listen to that language. I immediately sent an email directed to my relationship manager with all the documents attached that I had sent in XXXX, XXXX and XXXX. This was in addition to the very complete package I had sent to them by XXXX XXXX in XXXX with the initial application for my loan modification. I also had followeofd up by phone on many, many occasions and made multiple appointments for relationship managers to call me. After every attempt to resolve this I always finished my communication with the same impression, they are trying to drag this out because they know they will make money on my house and they are not trying to complete this loan modification. After sending these emails again I still have not heard a word!!! Please help in anyway possible! I have never felt so helpless in all my life. If only they could understand the distress that this is putting on so many families that did n't choose to deal with this horrible company. When I read the information I found on this site I realized I was n't alone and I wanted to share this ever so distressing story about OCWEN Loan Servicing. Please help stop them from hurting more families!
Company Response: Closed with explanation
2017-06-13
Portland, OR
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-13
Traver, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: I am currently in the modification process at this time. I have scheduled sale date for XX/XX/XXXX -2017. Which a violation of CAILIFORNIA HOMEOWNER BILL OF RIGHTS. Ocwen is dual tracking my loan while in the modification process. A blatant violation of the law. Ocwen would then in a letter sent to me that the sale date is tenitive. I do n't see anything on the foreclosure notice that refers to it as being tenitive. By the way the foreclosure notice is void. The right to foreclose on my home is void. On XX/XX/XXXX 2017 I received a completed BLOOMBERG AUDIT ON MY PROPERTY by a certified autitor. When I reviewed the 70 page audit with the certified auditor.I was very disturb and angry to what was revealed in BLOOOMBERG AUDIT. The audit showed that XXXX XXXX is not the owner of my note. XXXX XXXX SECURITIES IS THE OWNER OF MY NOTE. I have requested from Ocwen at least four different times who the owner of my notes. Each time in the letters Ocwen sent me which I have in my possession that XXXX XXXX owned my note. I was lied to in writing. BIG LIE! XXXX XXXX is the trustee not the owner. Also in the audit discovered to my earlier suspicions that FRAUD and ROBO SIGNING were found to have taken place. THE CHAIN OF TITLE have been broken. The DEED OF TRUST and the NOTE have been seperated. I have sent 70 pages of the certified BLOOMBERG AUDIT to CONSUMER FINANCIAL PROTECTION BUREAU for review. Stop trying to foreclose on my home illegally.
Company Response: Closed with explanation
2017-06-13
Cheverly, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: XX/XX/XXXX XXXX approved a loan modification for me then transferred my loan to Ocwen inXX/XX/XXXX. When my loan got to Ocwen they wouldnt accept the modification that was already in place with XXXX. I have been trying to find out what happened to the notarized package that was sent in XX/XX/XXXX, and why Ocwen wouldnt accept what XXXX had already approved for me. Please help me! I have been in my home 24years and I dont have anywhere else to live once my home is sold on XX/XX/XXXX. I didnt just leave my home like many other homeowners would have done. XX/XX/XXXX to Present Ocwen has been denying me the Modification that I had in place in XX/XX/XXXX. Ocwen didnt acknowledge ever receiving my XXXX Notarized Documents of XX/XX/XXXXuntilXX/XX/XXXX. I continued from XX/XX/XXXX to present to ask for my modification but I continue to get letters from Ocwen saying " Investor Doesent Participate in the HAMP ''. Ocwen wanted me to leave my home and I didnt. I did nothing wrong. My loan transferred to Ocwen and once my documents go to them, the process stopped. Ocwen didnt tell me about my Notarized Documents until 5years later. When my loan transferred to Ocwen in XX/XX/XXXX, I owed {$31000.00} in Arrears, today my Arrears are {$370.00}.
Company Response: Closed with explanation
2017-06-12
Bedford Heights, OH
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-12
NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: O n XXXX XXXX XXXX a QWR and NOE was faxed over to the lender and the have failed to respond before the sale date. The have not provided proof of debt owed. A NOE with an active sale date was faxed over on XX/XX/XXXX a nd they have failed to move the sale date to allow the homeowner to have proof of debt owed and make arrangements. The have failed to allow a modification review.
Company Response: Closed with explanation
2017-06-12
NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: The company refuses to cancel PMI on my mortgage after many requests. The current loan to value ratio is .69 %. The requirement for them to cancel PMI is .78 % and below. I spoke to someone at the company and was told that the company needed an apprasisal. I was specifically told that I can hire my own appraiser, which I did. After I sent the appraisal to Ocwen, they told me they would not accept it because I did n't use their authorized appraiser.
As I mentioned, in a previous call to Ocwen, I was told by an Ocwen representative that I could hire my own appraiser. My appraiser is certified with the State of NJ. The appraisal dated XXXX XXXX, 2017 is attached.
Appraised Value of House {$460000.00} Loan Amount {$320000.00} LTV .69 %
Company Response: Closed with explanation
2017-06-12
Pasadena, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-12
Glendale, CO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: After speaking with the lenders legal counsel today they confirmed ocwen received the QWR - NOE - TPA on XXXX / XXXX / XXXX and has not submitted a request for postponement in order to validate the debt owed and allow the homeowner to make arrangements. Their legal counsel received a 5 day notice of error and has failed to cancel the sale.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-12
San Diego, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-12
NV
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: The property XXXX XXXX XXXX XXXX XXXX NY, XXXX was for eclosed on 5 years ago on XX/XX/XXXX , b y XXXX XXXX / XXXX XXXX .I h ave a letter from XX/XX/XXXX , from XXXX banks Investigation team stating : " RE : Loan Number XXXX Dear Sir, This letter is in response to XX/XX/XXXX , request regarding the above-mentioned mortgage account. I appreciate the opportunity to address your concerns. My investigation revealed the foreclosure sale was completed as of XX/XX/XXXX . As the foreclosure sale has been completed, you have been removed from the owner of the property and the property is now Real Estate Owned. If you have any additional questions, please contact a Customer Service Representative at XXXX , Monday through Friday, between XXXX XXXX and XXXX XXXX Eastern Time. Respectfully, XXXX XXXX Customer Response Team XXXX XXXX XXXX , a division of XXXX XXXX XXXX ( r ), XXXX ''. <P/> I also have the XXXX 's from XX/XX/XXXX : Ac quisition or Abandonment of Secured Property and XXXX Cancellation of Debt and Notice of Termination of Proprietary Lease selling all shares. <P/> Five yea rs later about 4 months ago, I have started getting nonstop calls and bills in the mail fro m Ocwen Bank s aying that there was a clerical error back in XX/XX/XXXX and now the foreclosure is not valid which I feel is crazy that the property has been listed for sale all these year 's up untill XX/XX/XXXX . In the past 5 years, I have been turned down several job offers and loans because this is on my credit report. With the foreclosure, only XXXX years left on my credit repor t, Ocwen 's Bank represe ntative XXXX XXXX at the Office of the Consumer Ombudsman informed me that they will start up the foreclosure process again and this will be on my credit report for another 7 years.I do not live in that property and am living in a different state. <P/> On XX/XX/XXXX , I c ontacted XXXX XXXX and XXXX Representative XXXX XXXX informed me that the foreclosure did go thru on XX/XX/XXXX , and Ocwen Bank has made a mistake and to call her and she could help fix the error. <P/> On XX/XX/XXXX , I contacted Ocwen 's Bank repres entative XXXX XXXX at the Office of the Consumer Ombudsman to give him XXXX XXXX and XXXX Representative XXXX XXXX contact information and he refused to contact her and told me to get any and all paperwork from XXXX XXXX and send it to Ocwen Bank for review. I have sent a letter to OneWest requesting any and all paperwork on the foreclosed property and am waiting on that.Ocwen 's Ba nk representative XXXX XXXX told me to send a Ceasing Communication letter and I did, but they keep calling me. I have bee n out of work for the last two years because of an injury and the amount of stress they are applying is unethical. I can not afford an attorney to fight this with me and I do n't know what to do next.If there is any way you can help please advise. I will attach all documents that I currently possess.
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Thank you
Company Response: Closed with explanation
2017-06-12
Beyersville, TX
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: I have asked my relationship manager, XXXX XXXX , by phone and email if our loan can be non-escrowed and have not received a response. He has not responded to my email regarding this issue dated XXXX / XXXX / XXXX . I have tried calling Ocwen customer support and Ocwen 's Ombudsman office, but no one other than the relationship manager is allowed to speak to me regarding my account and he does n't respond to my requests. Ocwen 's legal law firm, XXXX XXXX , responds to my complaints, but does not address all of the issues raised in the complaint. I sent an email to their legal counsel on XXXX XXXX addressing the concerns that were not addressed in my last complaint. As of XXXX XXXX , he has not responded to my email.
Company Response: Closed with explanation
2017-06-12
Petaluma, CA
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was paid
Company Response: Closed with explanation
2017-06-12
Atl, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: In XXXX , I financed my house at XXXX XXXX XXXX XXXX , XXXX , Georgia with Ocwen M ortgage Co. The mortgage was interest only the first 10 years ( XXXX ). In XXXX , Ocwen continued to bill me monthly and I continued to pay. On XXXX XXXX , XXXX , Ocwen cre dited {$6100.00} to the principal balance to my account. In XXXX XXXX , Ocwen de manded a payment in the amount of {$5900.00} plus {$960.00}. Included in this payment were {$680.00} interest, a late fee/short charge of {$230.00}. In a letter dated XXXX XXXX , XXXX , Ocwen advised me that the payment of {$5700.00} was for undercharges and not applied toward the principal balance on my loan. According to Ocwen 's au dits the principal balance on the mortgage has increased each month : XXXX / XXXX / XXXX - {$110000.00} ; XXXX / XXXX / XXXX {$110000.00} ; XXXX / XXXX / XXXX - XXXX ; XXXX / XXXX / XXXX - {$110000.00} and XXXX / XXXX / XXXX - {$110000.00}, no money applied to principal after XXXX 's payment was made. In an attempt to prove their c ase, Ocwen se nt me a fraudulent Note dated XXXX XXXX , XXXX along with other docu ments Ocwen sent me. Enclosed Letters and payment statements received from Ocwen.
Company Response: Closed with explanation
2017-06-12
Homecroft, IN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Company Response: Closed with explanation
2017-06-12
Anaheim, CA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Investigation took more than 30 days
Company Response: Closed with explanation
2017-06-12
District Heights, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-12
Rialto, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-11
CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have filed this complaint 3 times now. with the CFPB. All I get is a standard letter full of more lies from Ocwen. We were told on numerous occasions that our past due taxes would be included in our payment and it said it in our modification paperwork that we signed. On SEVERAL occasions an Ocwen representative told us that our modification would include our past taxes. Well they LIED. If we were told the truth we would of negotiated it differently. I believe that is a violation of UDAAP. I specifically said that " I was glad that the past taxes would be included as we could not afford to pay them in addition to the new modified loan payment. '' They have that recorded message also. Our modification papers that we signed said that the new principal balance includes all amounts and arrearages that are past due. The everyday American would believe that include their taxes if they are past due ESPECIALLY when the lender has assured and reassured them ( us ) that it did. But they are crooks and apparently crooks can get away with what ever they like. Oh, and the debt forgiveness, we were told was supposed to be a specific amount each year for 3 years. That was an other lie. They violated the law and nailed us with the entire amount all in one year. I will be alerting the IRS about that as well. If you cant believe what your lender tells you and puts in writing then there is a problem. So were are CC'ing our congressmen and women starting with XXXX XXXX asking them for help and to pass a law to STOP lenders with violating the law. I 'm tired of Ocwen paying their way out of being held responsible. They need to be held responsible to their customers.
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Ocwen is in violation of UDAAP-Unfair Deceptive Abusive Acts & Practices. They bought our loan and reassured us a number or times that our past taxes would be included in the new modified loan amount. They also went as far to say that the only way the payment would go up was if our property taxes went up. We have a 23 year fixed loan on a Shared Loan Modification plan with Ocwen. For the first year our payment stayed the same as it should because its a fixed loan. The following 3+ years our payment went up more than {$850.00} a month. Upon further investigation we found that a ) they were charging us for taxes that were previously collected by our prior lender thus double dipping, & b ) they are also charging us for taxes that they told us several times would be included in the new loan amount, we have proof.
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This has caused us substantial monetary injury due to this unfair practice. Ocwen has notified us ( we have proof ) that it will continue to go up, thus eventually forcing us out of our home which we believe was their end game to begin with. We could not avoid this injury since the material information about the pricing was modified and or withheld after we committed to the purchasing of the product therefore unable to avoid the injury.
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Ocwen also charged us for 18 property inspections totalling {$180.00} and 6 valuations totalling {$650.00} for a grand total of {$840.00}. An Ocwen representative sent us the paperwork with all of this information on it when we complained about not receiving a copy of our appraisal for over a year. We had to file a complaint with the CFPB in 2015 to legally get a copy of our appraisal from Ocwen. Upon further investigation of the Ocwen sent document we noticed that they applied our first 3 mortgage payments but then reversed the last payment as if they never received it. So it appears as if we only made 2 payments when we made three. This amount is {$3600.00}. Since I started this letter Ocwen has credited us for the misplaced payment but still owes us lates fees and interest they charged us for the four years that THEY lost our payment and want this money back! OCWEN told us that they would open a ticket and look into this that was 60 days ago with no further contact. At the time this was going on Ocwen was being sued in Federal Court. We found this out after the fact or we would of put in a claim for fraudulent fee charges.
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To rectify this matter this is what needs to happen. Ocwen will refund us for the following in the form of a check 1. ) {$180.00} -- for the XXXX inspections XXXX -- for the XXXX evaluations -- totaling & XXXX . We want a check issued to us. They have charged us more than this on a monthly bassi on a fixed loan for the last 3 years considering they have fraudulently increased our payment now {$850.00} a MONTH! We work hard for our money and want it back 2. ) Regarding the misapplied mtg. amt. of {$3600.00} that was just applied to our loan.- and was lost for 4 years we want all late fees and interest that we paid on an inaccurate balance credited back to us. We more interest for 4 years on a payment they lost. We want detailed notarized proof.
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3. ) Regarding property taxes ; we had an escrow account with our past lender and now Ocwen is telling us we owe them for those taxes. That is double dipping and illegal but they are doing it knowing that the only option we have is to pay it or go back into Foreclosure which is their end game we believe. There are also past taxes that we were assured several times from Ocwen that would be included in the new loan, their paperwork even says this and they are hitting us for those as well. By our accounting and a third party would need to check this. They owe us {$14000.00} approx.
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Grand total {$16000.00} and we want a refund To all congressmen and women reading this. We have a suggestion. Since Ocwen does n't mind being fined millions of dollars I propose the following ; have the public police them. Every time one of their customers finds an error that Ocwen has to pay it back 10 fold ( ten times the offense ) to the borrower up to a certain dollar amount and after that dollar amount Ocwen needs to pay off the loan on the home ( not showing it as a write off that would negatively affect the owner ) thus buying the borrower their home. Maybe, just maybe if their millions of borrowers were watching their every move they would conduct their business legally esp. if they ran the risk of loosing the notes by paying them off in the borrowers behalf. I know it sounds crazy but considering their track record its not really that crazy.
Company Response: Closed with explanation
2017-06-11
Peabody, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-11
Las Vegas, NV
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: The companies : XXXX XXXXAmerican Home/Ocwen The following events show the predator activities that have impacted our mortgage : In late XX/XX/XXXX, we negotiated to refinance at a 4 % rate with XXXX XXXX, primarily to avoid a balloon interest increase by XXXX XXXX from 7.6 % to 9.7 %. We were told that in order to increase our credit score they would require 9.75 % interest rate for one or two months and then the rate would go to 4 %. We were also told that an equity amount of {$48000.00} could be taken to help with payments and any other bills. XXXX XXXX charged us {$10000.00} as settlement fees in XX/XX/XXXX. When papers arrived months later, we realized they had just raised the principle amount of the new loan by the equity amount we had taken out. When we questioned this action they reassured us that the reduced interest rate, which would lower our monthly payment, would correct everything. These papers were postdated to XX/XX/XXXX To avoid the balloon payment with XXXX XXXX we felt we had no choice but to sign the papers. This 9.75 % rate continued through XX/XX/XXXX. Obviously not 1 or 2 months as promised ( Charged for more than 1 year ). Finally, the interest rate was placed at 5 % XX/XX/XXXX but the principle was inflated and did not reflect any payments that were made at 9.75 %. We called every mortgage agency we could find, even the FBI, trying to claim predator loan activity. We filled out a complaint form with the Mortgage Lending Division. We did not get any information on our case. Approximately a year later we called their office again and learned that XXXX XXXX and XXXX XXXX had been found guilty and fined. However, their fines were being forgiven because XXXX XXXX told them we were happy getting the loan. Incredibly, we were not asked about this! XXXX XXXX transfers mortgage to American Home : A step interest rate plan starts on : XX/XX/XXXXat 2 % interest rate until,XX/XX/XXXXthis changes to 2.5 %, XX/XX/XXXXthis changes to 3 %, XX/XX/XXXX this changes to 4.99 % We called and sent a letter stating incorrect amounts on the settlement papers. These were ignored and we were told we had to sign the papers or forfeit getting the new plan for a reduced mortgage rate. In the settlement papers they charged XXXX of unpaid interest this interest had been paid in our prior monthly payments and we should not have been doubled charged. The new principle for this loan was {$320000.00}. This is the amount That we started with plus the equity amount we received {$48000.00} which was used to pay the inflated monthly 9.75 % for more than a year We filed papers for a HAMP modification in XX/XX/XXXX ( approx ) and sent requested papers for almost 2 yrs. In XX/XX/XXXX we were told that we had already had 3 Hamp modifications.
Since settlement fees were always charged these were In-House refis not HAMP.
American Home becomes Ocwen : Our loan was sold to OCWEN. A transfer fee was charged to us for the selling of this loan - this amount just suddenly showed up on our monthly mortgage statement. Because of these charges, despite paying the monthly mortgage amount, we apparently are not considered maintaining the account on time. The mortgage is in my husbands name only. He has recently passed away and the mortgage representatives refuse to speak to me. I am pleading with someone to review the files and help me keep my home.
Company Response: Closed with explanation
2017-06-10
CA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I started a modification last XX/XX/XXXX. I did n't have pay for XX/XX/XXXX..XX/XX/XXXX.. I paid XX/XX/XXXX XXXX I went to the notary to finish paperwork. She mailed it for me. I did n't think to make copies. Two months later the claim they did n't get it.. That XX/XX/XXXX. They told me to start over. They would not let me make any kind of payment in the mean time. I did not pay XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. <P/>I filled out the paperwork again and faxed it this time. Again two months later they stated they never received it. Now I ca n't refinance because of the payment gaps. And they are going to foreclose on me. I have lived here for 21 yrs, I do n't know what I can do, if anything.
Company Response: Closed with explanation