OCWEN FINANCIAL CORPORATION

2017-06-23

Dallas, TX

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-06-23

Washington, DC

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I, wish to report in this complaint Ocwen Loan Servicer for fraudulent business and predatory lending practices. The aforementioned has harassed and threatened me in it 's attempt to have me to enter into a Mortgage Loan Modification, that they have no authorization to do so. They have provided fraudulent information to support their attempts, misleading and inaccurate, outdated data that has no bearing on this matter. The DEED of TRUST that I entered into was with Litton Loan Servicing and when they went out of business that agreement was legally null and void, and non-transferable. I have not entered into any agreement with the aforementioned entity, and will not do so at this time. They have no authority or standing, to pursue this matter which has now become predatory in nature in their relentless pursuit.
Company Response: Closed with explanation

Timely Response

2017-06-23

Bowie, MD

Closing on a mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-23

Rosamond, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-06-22

Wesley Chapel, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I applied for a loan modification with the mortgage company Ocwen on XXXX and I 've noticed that they have added $ XXXXdollars on to my mortgage calling it an unpaid principal. I questioned them about it and I was told it was in the modification and I signed it so that 's that. My mortgage went from {$160000.00}. to {$250000.00}, I did not take out a second mortgage or anything like that. I ca n't believe this is legal. I have spoken with several account managers with Ocwen asking them to explain to me how their company added {$100000.00}. dollars to my account when the modification was supposed to be designed to help me. This has been a nightmare and now they have filed foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-22

Rome, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: This is response to complaint XXXX about OCWEN LOAN SERVICING LLC. Their actions in the matter are reprehensible and I 'm pleading with the CFPB to intervene. No one should wait over six months for a determination on modification request. There process was errant and irresponsible. I have been trying to rectify this matter for months. They made a swift determination that they could not help me shortly after my first complaint was filed. My response to the initial Ocwen reply : After initial unemployment modification ended in XXXX XXXX. Ocwen was notified that I was still unemployed. They took close to 8 months to make a determination on the new modification request. A process which they recommended I follow. This is a long time to claim system errors. They repeatedly asked for the same paperwork that we complied with multiple times. Once I became employed in XXXX XXXX, they repeatedly declined my offer to make payments or establish a different payment plan. Also, the sent me documentation stating that I can bring the loan current for approximately {$17000.00}. On the phone, the relationship manager will only accept {$39000.00}. These types of contradictions have been prevalent throughout their period of servicing the loan. Another example -Throughout their period of servicing my loan they have stated three different loan owners ( XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX ). I have personally contacted all of these banks and none claim responsibility as property listed as owners. They recently sent a letter stating that they could not find another modification because the plans they were researching all expired on XXXX XXXX XXXX. If they knew 6 months ago then why was I not informed immediately so we could discuss other options. I could have been making payment since XXXX to reduce the burden and comply with repayment requests. Now, their only recommendations are a short sale or deed in lieu of foreclosure. They purposely and maliciously extended the process to create the current situation. Again, I 've been able to make payments since XXXX, Ocwen repeatedly declined and told me to wait the for modification process to be completed. They knew from practically day one that the modifications they were researching we not available. Subsequently, after I filed my initial complaint with CFPB, my modification request went from " under review '' to " declined '' in a very brief period.
Company Response: Closed with explanation

Timely Response

2017-06-22

Las Vegas, NV

Incorrect information on your report

Mortgage: FHA mortgage

Complaint: I applied for a Loan modification back in XX/XX/XXXX . My accou nt representative was always very helpful. They sent the document to me and I faxed it back multiple time due to " they never received them '' at the time. My account representative told me not to worry after the modification was done the account would not show late. I applied for credit last month and was denied because my mortgage was late 8 times. I connected ocwen and they sent a response that there was nothing that they could do. I do n't feel its fair that a representative told m e one thi ng and they wont hold up to their word. The dates in question are XX/XX/XXXX - XX/XX/XXXX .
Company Response: Closed with explanation

Timely Response

2017-06-22

East Brooklyn, CT

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-06-22

New Deal, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Well once again here I am seeking help with the OCWEN customer service, now we are being sent registered mail twice a month and have them coming out 2 times this month for a mortgage inspection and twice for pictures, I have asked for the information on their contractor that is driving around out property without permission so I can file a criminal trespass complaint with the sheriff 's dept and they refuse to do so and this contractor refused to identify themselves while throwing an envelope at my wife and running off the porch, please bear in mind that this property is 15 miles out in the middle of nowhere, I hope you can understand why we are a little jumpy with strange people and cars running around. I was informed that we would be charged the certified mail charges and for the title searches and property inspections, as many, as they see fit to perform a month. And now when I call in my number has been fenced out of the automatic Identity system and I have tried calling several times and get a recording that no one is available to help me. to call back, This is ridiculous harassment does not even begin to describe what we are living through.Since my complaint to the CFPB, it seems as though that we have entered into an area where our rights as property owners do not matter. Please do not refer this complaint to the OCWEN lip service or as they call it the ombudsman, I expect the complaint to be handled at the highest level to get us some relief from the stressful situation that this GLOBAL company is creating.
Company Response: Closed with explanation

Timely Response

2017-06-22

NY

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I had lost my job i n 2014 and was in the middle of a mortgage modification with my mortgage company. I had 50 % equity in my home. In the XXXX of 2014 my mortgage was taken over by OCWEN. After two y ears of pure stress produced from foreclosure threats, confusing conversations, correspondents and refused payments, they finally modified my mortgage. During that time they lost documents, made financial mistakes and in the end added {$12000.00} more to my principle. XXXX I am now stuck with a mortgage with a deceitful, dishonest company. I know they have been sued over and over for the same reasons. If not for my own persistence and knowledge in the matter, I would have lost my home. I have recently asked them for detailed information regarding the added {$12000.00}. As usual, I received a document that makes no sense and no explanation for the added {$12000.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-22

Oxford, GA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: OCWEN LOAN SERVICING, HAS REFUSED TO RESTRUCTURE MY LOAN. THEY ARE ATTEMPTING TO FORECLOSURE WITH A ROBO SIGNED ASSIGNMENT. XXXX XXXX IS ACTING AS TRUSTEE FOR XXXX XXXX. THIS TRUST HAS SEVERAL PENDING LEGAL ISSUES. THE ASSIGNMENT WAS CONVEYED AFTER THE CUT OFF DATE OF THE TRUST ACCORDING TO THE POOLING AND SERVICING AGREEMENT IN SECTION 201 ALL MORTGAGES HAD TO BE CONVEYED PRIOR TO THE CUT OFF DATE.
Company Response: Closed with explanation

Timely Response

2017-06-22

Jacksonville, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-22

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-22

Smoke Rise, GA

Written notification about debt

Debt collection: Mortgage debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2017-06-22

Manhattan, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-21

Powell, TN

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-06-21

Stewart, AL

Struggling to pay mortgage

Mortgage: VA mortgage

Company Response: Closed with explanation

Timely Response

2017-06-21

Keyport, WA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: 1. Ocwen failed to provide for any principle reduction.. 2. Ocwen failed to provide for the reduction of excessive and exorbitant fees that they have assessed. 3. I have provided Ocwen notice of errors in the statement of account they have provided, and they have neither fixed the errors or provided any explanation. 4. Ocwen is dual tracking me. After approving the trail modification with the payment scheduled for XXXX XXXX, they sent a notice of a foreclosure sale scheduled for XXXX XXXX. I believe this was a bad faith effort to manipulate me into signing a deficient modification offer that is out of compliance with the guidelines of the Federal Settlement they are bound to, and accepting a ballon payment of over {$500000.00}. 5. Ocwen has sent letters stating 3 different amounts as my payment. After sending their proposed modification payment amount they sent a new statement stating a payment that is 40 % higher. What is the payment going to be after the trial period?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-21

Federal Way, WA

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: Have applied for many loan modifications Just received a denial this week in XXXX ; letter is dated for XXXX, XXXX. Then received an email of an approval. Ocwen used an income figure of {$9000.00} per month calculating my payment to {$2200.00} I am on benefits of {$1600.00} per month because of a car accident and will resume full time employment in XXXX, XXXX per the doctor Ocwen has made so many mistakes it unbelievable Where are they getting that kind of income and I have never sent updated income from my employer since I have been out of work
Company Response: Closed with explanation

Timely Response

2017-06-21

Aurora, CO

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-21

Brooklyn, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: On XXXX XXXX, XXXX, my house went into foreclosure and Owcen was notified and confirmed that the house was indeed foreclosed and they were going to notified the XXXX credit bureaus ; XXXX, XXXX, XXXX, and update their file. Upon further investigation, it was reveal that Ocwen continue to show that the loan was open and activity on the loan until XXXX XXXX. In addition to showing the loan as active, Ocwen reported to the XXXX credit bureaus that I was 120 to 180 days late when in fact the loan was closed and house was foreclosed on XXXX XXXX, XXXX.
Company Response: Closed with explanation

Timely Response

2017-06-21

Houston, TX

Applying for a mortgage or refinancing an existing mortgage

Mortgage: FHA mortgage

Complaint: I started paperwork for a modification with Ocwen Loan Servicing XX/XX/XXXX. At that time I was paying 5.5 % with notes apprx. {$1400.00} per month. The goal was to get under 4 %. I was approved for a 3 month trial in XX/XX/XXXX and structured to pay XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX at a reduced payment ( which would be very close to final payment, escrow included once trial was over ). That payment is {$1000.00} and I paid the 3 month trial. During that time the so-called relationship mangers assigned to me stood me up, which is terrible since I am a XXXX old senior and I made sure to be by the phone, even skipping several Dr. appointments and rescheduling some for not. After the completion of the three months, ( screenshots attached ) I was approved for a " permanent modification ''. I saw that throughout XX/XX/XXXX and until today. The note follows when I log into my Ocwen account I should be watching my mail for the final package. Never showed, instead I get a call from a very rude XXXX XXXX out of XXXX, Tx stating the Quit claim deed and deed copy on file were not enough and I needed to get my ex spouse ( whom I have n't seen in 5 years ) to sign and get notarized a special warranty deed. I had, and have documentation that this modification was indeed fine on my signature alone and I asked this long before all this began and during the early stages of the process. I did not know Ocwen was under such scrutiny for misconduct and unfair behavior to customers when I started this. I had already had a belly full of their harassment and lies including bushels of mail over the years and calls for my ex spouse, and that ran a few of my potential new fianc/partners away!!! My present potential new partner/ fianc is scared to death! She was planning on selling her home and making a life with me at my address. They promised me, and I have the email in XX/XX/XXXX that they would cease to mail anything with her name on it to my home. I understood her name would remain on the debt/loan but I was n't going to be responsible for getting her mail to her via sent to me. Ridiculous. That lasted maybe 3 months and the flood of mail with her name started again and continues today. It 's a shame they kick people around like this, I have had to increase my XXXX XXXX meds and live in fear with the lack of trust in anything they say. They refused to give me the title company full name and contact. They said " We can only tell you XXXX XXXX '', quote. I called XXXX XXXX XXXX and spoke with a ranking official for 30 minutes who could not locate anything on me or my address, but did state during her 15 years in the business I should be entitled to the title companies " XXXX XXXX '' and contact info. I emailed Ocwen and replied sending me a copy of the original title when I closed on my home in XX/XX/XXXX. I advised I needed the current info. No response, except then I get a letter ( attached ) stating my request if vague or whatever I wanted was unclear, this datedXX/XX/XXXX, and my modification was approved for permanent and just give them time to send the paperwork to me. So, see my point. I have addressed this to the BBB, which has almost 2,000 complaints on Ocwen already and have assigned them a rating of " F ''. Terrible!!!
Company Response: Closed with explanation

Timely Response

2017-06-21

Manchester, NH

Trouble during payment process

Mortgage: FHA mortgage

Complaint: Dealing with OCWEN is like an endless game of chess with masterminds when I am a rank beginner. This game has gone on for several years but I will single out the most recent demands : I was told that I owe in excess of {$9000.00} and I must come up with two down payments to remedy the situation -- the first amount being for {$4500.00} due on XX/XX/XXXX and, then another due on XX/XX/XXXX for {$2500.00}. Thereafter, until XX/XX/XXXX, I owe an additional {$500.00} on top of my monthly payment of {$1700.00}. If I am ONE day late, all bets are off and they will begin proceedings against me. I have sent money via XXXX because if I send a letter with the funds they always say that I have not sent them on time and charge me additional money. They blocked the XXXX account that I have always used at the same place with the same service manager who has always been able to send the money but this month was unable to do so. I then sent money orders totaling my monthly payment which they returned to me, stating they would need " payment in full '' or nothing. When I challenged the amount they were demanding, they came up with a date from several years ago during which time they said I failed to make my monthly payment. However, I was in bankruptcy court at the time and the US bankruptcy trustee was overseeing my payments. He would have pulled my Chapter XXXX bankruptcy protection as a result and I would have lost my home then and there. Payments are not posted accurately. " Relationship managers '' which you are assigned and who supposedly sign off on agreements are not there when you need them. After sending them the {$4500.00} they demanded, they called to tell me they needed an OK to post the funds. Despite the fact that I provided tracking numbers for both the post office and the XXXX, they tried to imply that I had not sent them on time even though I e-mailed them the tracking information for both overnight and same day transmission of funds which should have proved the funds were sent on time. I could go on for hours regarding the mountains of mail I receive, the demands and the egregiously fraudulent activity I have endured. I know others trying to manage similar situations, one of who is an XXXX year old lady who is XXXX XXXX and can not manage any of the unintelligible XXXX they constantly sling. Time to serve a cease and desist order on these despicable people.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-21

Santa Ana, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: To Whom It May Concern : XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) is currently assisting the above referenced client to review a legal matter. Please accept this letter of representation regarding our clients XXXX and XXXX XXXX . We are writing this letter in an attempt to resolve a servicing error that was committed by Ocwen Loan Servicing LLC. Ocwen, in its capacity as loan servicer of my clients loan, failed to take reasonable care in servicing that loan. More specifically, Ocwen failed to monitor and adjust XXXX XXXX mortgage payment accurately, as required by the Deed of Trust signed at the closing of the loan. Furthermore, Ocwen has added over sixty-five thousand dollars ( {$65.00}, XXXX ) to the XXXX loan as a result of this error. The servicing error prevented XXXX XXXX from being able to make an informed financial decision in connection with her loan. Moreover, had the loan payment adjustment occurred in a timely manner, XXXX XXXX could have actively pursued refinancing of her performing loan to obtain more favoranle terms in reaction to the reset. Lastly, this error caused XXXX XXXX to fall behind on her loan and become delinquent. On or about XXXX XXXX , XXXX XXXX XXXX signed a loan with XXXX XXXX XXXX in the amount of {$370000.00}. This loan was an option ARM five-year interest only loan. I note here that this loan is typical of predatory subprime loans that were generated at the height of the mortgage crisis. As was typical for borrowers of this particular type of loan, my clients fell behind on their payment and were approved for a modification of their loan on or about XXXX XXXX , XXXX . The modification also included an interest only period which ended XXXX XXXX , XXXX . XXXX XXXX XXXX , then, transferred the loan to Ocwen Loan Servicing . On or about XXXX XXXX , XXXX , XXXX XXXX contacted Ocwen Loan Servicing on numerous occasions to inquire about the eminent scheduled loan payment adjustment. She was repeatedly advised by Ocwen that no adjustment was scheduled. After several attempts to bring this matter to the companys attention, and after advice by Ocwen t hat no adjustment was scheduled, my client believed that Ocwen serviced her loan accurately. The XXXX then continued make timely payments on thier loan. On or about XXXX XXXX , XXXX , my clients received a letter from Ocwen acknowledging that they failed to follow the executed modification agreement and subsequently proceeded to increase the XXXX payment from {$1100.00} to {$3200.00} without offering any type of mortgage assistance to cushion the blow of having her payment increase three times the original monthly amount. Further, Ocwen added an additional {$66000.00} to my clients loan balance that resulted from Ocwens improper loan servicing.. Ocwen has violated 12 CFR Part 1024 ( Regulation X ), which governs the servicing of mortgage loans. As you are aware, sectio n 1024.38 ( b ) ( 1 ) ( ii ) st ates, A servicer 's policies and procedures must be reasonably designed to provide for promptly obtaining information from service providers to facilitate achieving the objective of correcting errors resulting from actions of service providers, including obligations arising pursuant to 1024.35. Furthermore, as required by Regulation X, Servicers must develop policies and procedures that are reasonably designed to enable servicer personnel to identify all loss mitigation options available for mortgage loans currently serviced by the mortgage servicer . ( 1024.38 ( b ) ( 2 ) ( ii ) ). In conclusion, due to major servicing errors committed by Ocwen Loan Servicing , my clients monthly payment increased exponentially to more than three ti me the original amount. Please contact me directly should you have any question regarding this issue. You may reach me by telephone at ( XXXX ) XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-06-21

Baychester, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response