OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 172
2017-06-21
Bargaintown, NJ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-06-21
FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Recently discharge from a chapter XXXX bankruptcy ( XX/XX/2017 ). We have 3 mortgages with Ocwen Loan Servicing and one of three loan # XXXX is one that we are having problems with. This account is showing {$5900.00} as Escrow Balance. The address of the property is XXXX XXXX XXXX, XXXX, Florida XXXX. I request a release of the escrow funds & have been refuse. There has not been an escrow payment attached to this account because of there refusal to make payments to the insurance company & tax dept. I was advised by the attorney to stop the escrow & insurance payments to them. All payments were stopped until the amount sent to them was satisfied, then payments were resumed. We would be satisfied with these funds being applied to the principal of the loan but it should n't remain in an escrow account. Our monthly payments ( principal & interest ) is {$120.00} a month.
Company Response: Closed with explanation
2017-06-21
Fort Lauderdale, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-06-21
NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: I hired a company last XX/XX/2016 to help and assist me with the mortgage modification process in order that it 's with in my monthly income requirements. The property and the home was WILL to me from my XXXX Mothers estate. The property deed and the mortgage did have my name on it since my income was required for my Mother to refinance the mortgage. The company that I hired last XX/XX/2016 also informed me that there were issues with the mortgage documents saying it was XXXX, which I found out is against the laws in New York State to issue a XXXX loan. Unfortunately the modification that the company worked on for me with Ocwen Loan Servicing happened to be the worst modification that I have ever received in the 9 years of Ocwen. 2 law suits against Ocwen within the 9 years and no assistance They are absolutely the worst and with them reported managing over 104 million mortgages and having 9000 employees, that to me is a serious problem. <P/>In XX/XX/XXXX Ocwen threatened me with forclosure, threantened me with a phone call of a XXXX XXXX out of Texas stating that I need to contact him back about my home and property and that he worked for Ocwen Loan Servicing. Grant it I filled Chapter XXXX bankruptacy protection not because of the mortgage because I needed to get reorganized. <P/>After once again doing research I find out again the CFPB is once again sueing Ocwen Loan Servicing. After skimming through some of the documents regarding the law suit its the same issues that I have been going through over the past 9 years with this organization. I do n't know if I would call Ocwen an organization or a business, there just plain CORRUPT. The law suit is in fact true and the CFPB needs to take control. <P/>Attached are all the related documents including a screen image of the voice mail that I received and is still available on my phone.
Company Response: Closed with explanation
2017-06-20
Jupiter, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-06-20
Detroit, MI
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: In XXXX XXXX, my Grandfather passed away. Leaving a mortgage held by Ocwen Loan Servicing. Family members were unaware of this mortgage. Last payment was made on this account in XXXX XXXX. When my mother became aware of the debt she contacted Ocwen, explained the situation, and over the course of the next few years she applied for a modification at least 4 times. Each time the application was denied for various technicalities. Also during this period, Ocwen refused to accept payments. My brother attempted the modification process with Ocwen as well, he too was denied. Finally, i began working with Ocwen around XXXX to try to resolve the matter. My credit score and resources are sufficient to go purchase a home on the open market, so I presumed that this should be satisfactory to Ocwen as I sought to assume responsibility for this mortgage on property that has been in my family for 4 generations now.
I was denied twice. Once for paperwork. A " family transfer '' document was required. Interestingly, in all of the previous processes that I and my family members went through, this document was never presented.
I was denied a second time, and the reason was not given. I simply " did not meet requirements '' I inquired about the possibility of a short sale, and Ocwen indicated that any short sale would need to equal no less than approx. 70K ... While the principal bal is only XXXX, and the total bal XXXX with all the taxes fees, foreclosure fees they have continued to add over the years.
Company Response: Closed with explanation
2017-06-20
Atlanta, GA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: I obtained a firsdt mortgage and a 2nd ( HELOC ) on XXXX XXXX XXXX with XXXX XXXX. The loan # with XXXX was XXXX. XXXX was acquired by XXXX. I contacted XXXX XXXX and they only show that the loan was transferred to XXXX XXXX / GMAC immediately. GMAC servicing is now handled by XXXX XXXX. I contacted the XXXX XXXX XXXX XXXX at XXXX and left a very long and detailed voicemail. Ocwen is only able to provide payment history from the date the loan was transferred to them which is XXXX. I am trying to refinance as a rate and term refinance. In order to do so the current conventional lending guidelines require that I prove from my current lender that no draws were taken out from the inception of the loan. I need Ocwen to state that. I have n't ever used the HELOC for draws. It was only used to obtain the loan. I am now in jeopardy of losing the ability to refinance to pay of the HELOC while interest rates are low. The value has n't completely come back pre XXXX but I can now afford to pay it off with the current appraised value and some funds from me. There is a balloon payment on the HELOC in 3 years that I want to avoid. I need Ocwen to provide a letter stating that the loan has n't ever had a draw and to also produce the note. I think it is very restrictive that they wo n't /ca n't provide records to allow me to refinance to pay them off. I 'm not asking for any favors. It is unfair but if I were to start missing payments it would be an immediate impact on my credit and my ability to secure low interest rate financing and even employment. I am now 2 weeks into this process and I keep getting the run around. The letter I am going to upoad from Ocwen states there has been no draws since the loan was relocated to them but I need it from XXXX/XXXX/XXXX. If they lost or did n't obtain the records I feel they should provide anyway as I am powerless to move forward without it. I am trying to pay them off with no fault of my own I 'm at an impass.My monthly payment is XXXX a month. I am trying to give them their entire XXXX in a lump sum in less than 2 weeks. One would think they would do what is necessary since its a problem that these lost records have created. I have not missed a payment on this loan in 12 years. Please help resolve this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-20
Key Biscayne, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: I am an XXXX retired woman who still needs to work to make ends meet. I also receive {$600.00} in SSI. I was diagnosed with XXXX last year and was told I needed to take it easy and only work part time, however, I have not been able to do that. I requested Mortgage assistance w/ Neighborhood Housing of XXXX Florida and was denied, they, in turn, dealt with my mortgage company for over 6 months to get a loan modification to lower my interest rate to 2 % which from I understand am eligible. After months and months of back and forth, OCWEN finally approved and lowered my interest to 2 %, but with a clause indicating to also sign to a balloon which would devastate me and cause me more grieve and hardship. I declined to sign the portion of the balloon but signed and submitted the part of the trial payment for three months which is due in XXXX. I 've owned my home since the early XXXX, and have never been late on a payment. I have been receiving harassing calls in the name of OCWEN from XXXX, and the latest one is a voicemail from an OCWEN representative indicating that my account is seriously past due. OCWEN has been giving me misleading and inaccurate information regarding my mortgage and I am fed up of being taken advantage of. I have dealt with OCWEN in the past for a loan modification through an unscrupulous individual ( who took my money and disappeared ) and according to OCWEN, I did not qualify. Is it legal for OCWEN to grant a loan modification, but at the same time force me to sign a balloon clause that I do n't agree to, or may keep my home when I die? I only have {$60000.00} left on my mortgage and by signing that document, I would have to continue paying that balloon afterXX/XX/XXXXwhen the {$60000.00}. Ocwen has never offered my another solution other than the HARP, I just found out they could have offered another solution, as HARP does not apply to me because I have never missed a payment. Sure I have struggled, just like I am doing now, but a payment has never been late. I also received a communication from OCWEN indicating I no longer qualify for a loan modification because my papers were not submitted in time ( XXXX/XXXX/XXXX ) which is partially true, I only submitted the contract for the trial period signed XXXX XXXX and received by OCWEN XXXX XXXX, this receipt of documents was acknowledged by my " relationship manager '' XXXX XXXX, but he declined my request for the modification because I did not want to sign a document which will jeopardize my finances, my home, and my life. I have made attempts to contact XXXX XXXX to work out a solution, unfortunately, my calls are always outsourced to XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-20
Chandler, AZ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2017-06-20
Minneapolis, MN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-20
ME
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We are in the process of losing our home to the combined swindles of our house insurance ( XXXX XXXX ) and our mortgage bank ( XXXXXXXX XXXX, servicer Ocwen. Our immediate situation is that the house is posted for foreclosure auction to be held this Friday XX/XX/XXXX at XXXX. We are submitting this complaint to add our case to those you have studied for the CFPB suit currently served against Ocwen, and of course to see if the existence of that suit can offer any relief against the impending foreclosure. In addition to the systemic misbehaviors of Ocwen described in the CFPB complaint -- which have shown up in our house 's case too -- our particular mortgage contains multiple fatal defects in its chain of custody, described in the attached document Mortgage Defects and summarized at the bottom of this description. The history of our loss is described more fully in the attached document Overview. We are a family of XXXX, with XXXX XXXX born in XX/XX/XXXX. We own a house where we lived until the end of XX/XX/XXXX, in XXXX, Massachusetts. In outline, the history is as follows. ( Since the web site interface appears to jam my paragraphs together, I have supplied some section headers in all-caps : ) DAMAGE TO HOUSE ; RENEGED INSURANCE : > > In XX/XX/XXXX the house suffered a heating-system freeze which ruptured pipes many places and produced a catastrophic hot-water flood when the pipes thawed and the boiler resumed operation. We were away but learned of the accident and contacted our insurance adjuster, who assured us that the house would be properly dried out. This was not done and consequently all its walls filled with mold. > > The insurer initially declined even to have the house tested for mold. Finally when pressed, in XX/XX/XXXX, the insurer sent a hygienist to test the house, but this hygienist chosen by the insurer diagnosed only a tiny fraction of the contamination. > > when the true extent of the mold was discovered in XX/XX/XXXX, the insurer reneged on paying any realistic repair cost. We took the insurer to arbitration in XX/XX/XXXX, but the arbitration process in our state is toothless and we were awarded only a fraction of the funds needed for rebuilding.
BAIT-AND-SWITCH OF MORTGAGE : > > meanwhile in XX/XX/XXXX we had sought a small second mortgage. We were then baited and switched by the lender into refinancing our entire mortgage with this lender, who ( through a front ) was Option One, who later settled in a class-action suit for predatory lending, brought by the Attorney General of Massachusetts. FAILURE OF MORTGAGE SERVICER TO REIMBURSE ESCROWED FUNDS : > > What funds we were awarded from the insurance arbitration ( in spring of XX/XX/XXXX ) were placed in escrow with the mortgage servicer of the lender whose behavior I have described above. Our attempts to get them disbursed when we present bona fide invoices has been met with a range of intransigence and incompetence starting with a business model that refuses to establish a single knowledgeable point of contact, and then including conflicting instructions, rules invoked that do not apply, nonsense written into our file, and notices predicated on years-old status of the file all resulting in failure to reimburse our invoices or even acknowledge receipt of them and finally in two extensive memos of outright prevarication, in response to two successive requests by the Massachusetts Attorney General for an explanation of why our invoices have not been reimbursed. These memos, annotated for their inaccuracies, are attached as Annotated Ocwen escrow response # 1 and Annotated Ocwen escrow response # 2. The respective original PDF response from Ocwen is appended to each file. DEFECTS IN CUSTODY CHAIN OF MORTGAGE : > > After Option One was closed in XX/XX/XXXX by the State of California for failure to file audits and reports, our mortgage was purportedly assigned in XX/XX/XXXX to XXXX XXXX XXXX XXXX XXXX, whose trustee is XXXX XXXX However : > The closing date for assets to be placed in this trust was in XX/XX/XXXX ; > In XX/XX/XXXX the CEO of the prior claimant ( XXXX XXXX XXXX, successor to Option One ) had sworn that his company no longer held any residential mortgages ; > The purported assignment was not done from the sole authorized depositor to place assets in the trust, but was done simply in the name of XXXX XXXX ; > On the purported Assignment document produced at robo-signer XXXX XXXX in XXXX, Georgia the persons signing as purported officers of XXXX XXXX are actually known robo-signers who are simply employees of XXXX. These defects are described more fully in the attached file Mortgage Defects.
Company Response: Closed with explanation
2017-06-20
Bowie, MD
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2017-06-20
Charlottesville, VA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-20
Jupiter, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-06-19
Alden Manor, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-19
AL
Struggling to pay mortgage
Mortgage: VA mortgage
Complaint: This complaint concern XXXX XXXX XXXX XXXX and Ocwen Loan Servicing failure to approve me a loan modification from XX/XX/XXXX.My loan was backed by the Department of Veterans Affairs and neither bank tried to help be keep my home even though the President allocated monies to help veterans. I first applied for a loan modification on XX/XX/XXXX with XXXX. XXXX denied HAMP due to origination dafter after XXXX/XXXX/XXXX and because they were looking for another solution. Since I was denied loan modification, I had to file chapter XXXX bankruptcy on XX/XX/XXXX on to keep XXXX from Foreclosing. I received a foreclosure from letter from XXXX XXXX XXXX, XXXX days after I filed for bankruptcy. XXXX and XXXX XXXX XXXX were unaware that filed. I was told to disregard letter from XXXX XXXX XXXX. While actively in bankruptcy, I continued to apply for loan modifications, and each time ( XXXX, XXXX, XXXX, XXXX ) I was denied. I kept them from foreclosing by exposing them on XXXX. Finally, I was approved for XXXX in XX/XX/XXXX. I paid Ocwen about {$10000.00} to bring account current. Through this ordeal my mental and physical health failed me. They wanted me to be homeless but I fought them to the end. I was placed on administrative XX/XX/XXXX and my gross pay was {$4200.00}, but net pay was about {$2600.00}. I could pay mortgage, utilities, and buy food. I chose to pay utilities and buy food because I was still behind on mortgage payments. I was relentless because my daughter and I would have no place to go, and more than likely I would not be able to get an apartment because of bad credit. It was terrifying to live everyday with the possibility of being forced out of your home even you sought assistance and assistance was there but not for me, a veteran. I was discharged from bankruptcy on XX/XX/XXXX, but I still could n't pay mortgage until XXXX XXXX. XX/XX/XXXX, I received my first XXXX check from the XXXX XXXX of Alabama in the amount of {$2000.00}. {$1400.00} was deposited in my checking account because {$130.00} went to taxes, {$440.00} went to XXXX XXXX XXXX ( single coverage ), and {$11.00} for XXXX dues. I definitely could n't pay mortgage, utilities, and buy food. Once again, I paid utilities and bought food. I applied another loan modification because I lost 50 % of my income. Again, I was denied. From XX/XX/XXXX - XX/XX/XXXX, my daughter and I lived off {$1400.00}. I suffer from XXXX, XXXX XXXX XXXX, and XXXX I am filing a complaint now is because I read an article on the Internet that Ocwen has to pay back billions for underhanded things and foreclosed on people homes. I could have easily been on of them.
Company Response: Closed with explanation
2017-06-19
MA
Problem with customer service
Money transfer, virtual currency, or money service: Debt settlement
Complaint: This is not a debt collection issue, I chose this category as there was no option for this serious concern.
I 'm a XXXX XXXX XXXX who represented the buyer for a foreclosed property, the offer was accepted back on XXXX 2017, the closing was to take place on XXXX /2017. As of today XXXX /2017 the transaction has not closed due to the lack of urgency by the sellers, the financial institutions involved, regarding a required document for the closing. Myself and the buyers attorney have made numerous inquiries, have received empty promises for action and as noted my buyer has now been waiting for nearly 6 months to close with no real or definite close date offered. The primary financial institution involved is Ocwen, I attempted to contact them on numerous occasion via phone but I found it impoosible to reach a live person Below is latest email indicating that latest promise of a XXXX close date will now possibly occur in late XXXX . <P/> " Hi XXXX , response received : so the review for them to do it has passed and now they are waiting on the document. It has taken Ocwen the time frame up front to know if they would sign it, and now they have the approval and we wait.
Not sure if your buyers want to wait until this date below to have the document received to record and or if they record when done, I wont know until either happens.
Sorry, wish I had more than this, but this was response received.
Please advise, Hi XXXX , Unfortunately nothing at all yet. Theres a note by Ocwen that the estimated return date for the executed AOM by XXXX is XX/XX/XXXX , so at best were still a few weeks out. I can follow up with Ocwen in a week or two ( although I doubt theyll have any information, but it wont hurt to try ). '' I obtained their corporate address as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , FL XXXX Phone : ( XXXX ) XXXX Website : www.ocwenbusiness.com
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-19
Lakewood, WA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-06-19
IL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I went online in XX/XX/XXXX to make my payment for XX/XX/XXXX and noticed that my information had been changed including the amount due, the due date online reflected next payment due of XX/XX/XXXX and the due date should have been XX/XX/XXXX ) as a result of someone changing my due date I could not make my payment for XX/XX/XXXX on line as a result of my due date being altered. Up to this point I have not had any problems making my payments on line. <P/> My assumption is that when my Chapter XXXX Trustee sent a request to the Ocwen on XX/XX/XXXX for Final Cure Payment the cashier did an assessment of my account to respond to the request and he/she changed/altered the due date. They completely re-applied my funds which resulted in them listing my account as past due as a result this locked me of my account on line preventing me from making a payment. <P/> Initially, on XX/XX/XXXX Ocwen 's response to the Trustee 's request was that my next payment due was XX/XX/XXXX which was correct information, the very next day they sent an amended respond the next payment due was XX/XX/XXXX which was incorrect. At this point was when I noticed my funds were being REVERSED resulting in the cashier listing my account as past due. <P/> In addition, the amount due was incorrect ; it reflected an amount due of {$660.00 } ( m y monthly payments are {$1100.00}. ) My account reflected {$660.00} due actually prior to the assessment of my account. I had not received any letters of explanation as to why the payment amount changed for XX/XX/XXXX . As of the date of this complaint I have not received an explanation as to why the payment due for XX/XX/XXXX decreased to {$660.00} and they now have it the same for amount due for XX/XX/XXXX is {$660.00}. Again, the information online is stating amount due for XX/XX/XXXX is {$660.00} and my payment for XX/XX/XXXX is paid and was paid for the amou nt of {$1100.00}. <P/> Also, under the Recent Payment History : on XX/XX/XXXX , it was listed twice as {$1100.00} payment Rev. Which indicated to me that once again someone has re-applyed my funds incorrectly which always results in and error with regard to my due date. I tried to resolve this issue with Ocwen I spoke to a representative on XX/XX/XXXX agent # XXXX and learned that the funds had been reapplied by the Cashier Department with no notation as to why on XX/XX/XXXX this had been done. <P/> I also learned that an amount of {$490.00} was placed in suspension but no explanation as to why. The agent had me speak to an Escalation Manager in the BK department Agent ID # XXXX who stated he would have my concerns researched and send me an email of the findings which usually takes 10 business days. <P/> In short what I received was what looks to be an Excel document of payments with : date due, due amount, date paid and paid amounts columns dating back to XX/XX/XXXX and the date due and date paid columns totally do not make any sense what so ever and the amounts and date column are have been absolutely inaccurately entered. And the end result is that they still have my account as past due when my account is current. <P/> I went through a similar situation that occurred in XX/XX/XXXX with Ocwen where my funds were not being applied correctly now once again I am faced with this issue where once again my funds have been altered and reapplied and now resulting in my account being listed as past. <P/> Ocwen acquired my loan in XX/XX/XXXX my account was current and to date I have never missed a payment.
Company Response: Closed with explanation
2017-06-18
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-06-18
Jacksonville, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-06-17
Rocky Ridge, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-16
ME
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt is not yours
Complaint: I do not have a legal obligation to this company.There are no signed contracts with them. Yet they have reported the debt as delinquent to the credit bureaus. I have provided them with court documents providing proof of the current and legimate mortgage holder. They continue to harass me with constant mailings. This has been going on for months. They are a debt collection agency posing as a mortgage company.Their reporting date is XXXX 2010. Also they have issued an insurance policy WITHOUT my signature on an insurance application and without having insurable interest. Totalling illegal yet they are allowed to continue to operate.
Company Response: Closed with explanation
2017-06-16
Carson, MS
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-16
Portland, OR
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation