OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 168
2017-07-04
Elwyn, PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-04
San Antonio, TX
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: This is a huge step in the right direction but there still exist major flaws in the proposed course of action. First, the final loan assumption was XXXX 2014 ; this is the date when I officially assumed legal responsibility of the loan. Second, the response does n't even address the false reporting of delinquencies. It appears to me that OCWEN Loan Servicing is just glossing over the matter of false reporting delinquencies. That is the main issue I have with my credit report now. As the financial records prove I was never delinquent on this account. The matter is n't even addressed in the response from OCWEN Loan Servicing because they want to change the narrative. Third, how the loan is reported is n't in accordance with the contract I signed. The contract clearly states " the loan will be reported as Modified '' and not modified under a government program. If CFPB could please get an updated letter addressing the false reporting of delinquencies that would be great. As I 've shown through proof of payment and legal assumption of the loan, all delinquencies were discharged and not passed onto me upon assumption. This needs to be corrected ASAP. I 've provided all the necessary proof validating my position is correct. As I 've dealt with this company over the years I 've learned that they will pull out all the stops to XXXX you over. In my opinion, this is just another stall tactic in hopes that I 'll accept this but I 'm not. My good credit history is all I have and they 're not going to take that away from me. Please assist me in getting this corrected. If this dispute could be reopened I would greatly appreciate it. If OCWEN Loan Servicing refuses to correct the errors then I 'll have no choice but to seek legal recourse. As outlined in the assumption I 've attempted every option other than legal action. Please assist me in making one final attempt to get this matter corrected and effectively resolved. Thanks for your assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Los Angeles, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-03
Charlotte, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-03
Boston Harbor, WA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2017-07-03
Folcroft, PA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Ancora, NJ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-01
Flint, MI
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-01
Berthoud, CO
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: On XX/XX/XXXX, I applied for a home loan to purchase the house my family and I have been renting for 2.5 years, but was informed I could not be approved because my XXXX and XXXX credit reports showed I had an account with XXXX XXXX XXXX that was being reported as a Paid Foreclosure. I explained that the house was sold and the loan settled for less than the balance owed, but was not foreclosed. My lender instructed me to call Ocwen and request a written letter stating the house was not foreclosed so we could submit this to the credit bureaus. I called Ocwen, using the number shown on my credit report, on XX/XX/XXXX and was informed that they had no record of my loan account and that I would need to fax my request to their Research Department so that department could locate my account and provide the requested letter. <P/>I faxed my request to the Ocwen Research Department on Friday, XX/XX/XXXX, received confirmation from XXXX that the transmission was successful, and on Monday,XX/XX/XXXX, I called Ocwens Research Department using the number I was given on Friday ( XXXX ) to verify my fax had been received. I spoke with XXXX ( XXXX ) who informed me my fax had not yet been received and to give it another day. During the call, I informed her that my request was time sensitive as I was trying to get approved for a loan before the owners of the house I rent put it on the market and increased the price $ 30k, putting it out of my reach. She understood and said she would code my request as urgent to get it processed quickly. I called back the following day, Tuesday, XX/XX/XXXX, and again was informed by XXXX that my fax had not been received, to give it another day. I called back the following day, Wednesday, XX/XX/XXXX, and was again informed by XXXX that they did not have my fax. She instructed me to send my request again to her attention at their private fax number ( XXXX ) and that she would get the request submitted to the research team. I called back on Friday, XX/XX/XXXX, and XXXX stated that she would go check to see if my fax was received. At that time, she found my request and stated she would submit it to the research team for action with a indicator that it was urgent. She informed me that these requests typically take 10 days or less and that I should have the requested letter confirming my mortgage loan was not foreclosed. <P/>On Thursday, XX/XX/XXXX, I called Ocwen back and spoke with another representative who stated he could not find my request so could not provide status, but would have XXXX call me back the next day. She did not call back the next day so I called again on Monday, XX/XX/XXXX at which time XXXX curtly informed me that the request was still in process, to give it 15 days, and to stop calling. <P/>On Thursday, XX/XX/XXXX, my lender and I called Ocwen and spoke with XXXX to find out status. She informed us that she did not have a status update on my request and that the Lien Release Department does not take calls from consumers so we could not speak with them to find out status. She did finally provide us with a Request Reference Number ( # XXXX [ XXXX ] ). Using this number, she was able to provide a reference status datedXX/XX/XXXX stating a letter would be faxed. She informed us that she would request the Lien Release Department/Research Department send the letter to me via email. <P/>On Friday,XX/XX/XXXXXX/XX/XXXX, I received a letter via email from Ocwen stating they did not acquire servicing rights to my loan as part of the GMAC Mortgage bankruptcy so were not able to assist with my request. <P/>On XX/XX/XXXX, I sent a dispute letter to XXXX and XXXX asking that the Foreclosure remarks be removed from the account as foreclosure proceedings were never initiated to my knowledge. XXXX removed the entire XXXX account from my credit report prior toXX/XX/XXXX. On XX/XX/XXXX, I received an email notice from XXXX that the dispute investigation had been completed and that account information had been updated. The XXXX account was updated only to remove the dollar amount of delinquency as ofXX/XX/XXXX, prior to the house selling. <P/>I called XXXX after reading this and was informed I had a different XXXX file number and that my file was being handled by the Fraud Victims Assistance team so I would have to call them. On XX/XX/XXXX, I called the Fraud Victims Assistance group and spoke with a supervisor, XXXX XXXX, who told me to send over any documentation I had to support my claim that the house was not foreclosed and that she would update the account if documentation was sufficient. If the documentation was not sufficient, she would call Ocwen to attempt a phone verification and that she typically answers her faxes within 1 to 2 business days. On XX/XX/XXXX, I faxed my request to her attention along with the following documents : Release of Deed of Trust from XXXX XXXX XXXX Withdrawal of Notice of Election and Demand for Sale by Public Trustee from GXXXX XXXX XXXX Request to Ocwen Loan Servicings Research Department Ocwen Loan Servicing response I called XXXX on XX/XX/XXXX and spoke with another supervisor who informed me that XXXX would call Ocwen the following day, XX/XX/XXXX to do the phone verification. I called back onXX/XX/XXXXand again spoke with XXXX XXXX. She informed me that the documentation I submitted was not sufficient to remove foreclosure remarks and update account status, and that she would do the phone verification with Ocwen on Friday,XX/XX/XXXX. After speaking with XXXX on XX/XX/XXXX, I faxed over the Settlement Statement ( HUD-1 ) and Warranty Deed transferred from me and my ex-husband to the buyer. On XX/XX/XXXX, I called back and was informed by another Supervisor that XXXX had called Ocwen and that they could not verify my account, but would not give permission to change the account status, so XXXX opened another dispute with Ocwen on my behalf. <P/>On XX/XX/XXXX, I submitted a CFPB complaint against XXXX asking that they update the XXXX account status since they are knowingly reporting inaccurate information. OnXX/XX/XXXX, I was informed that XXXX had responded to my CFPB complaint and that they were not going to update the account and that they would not update the account unless I could provide a recent letter from the creditor stating the loan status should be changed, and that they would not open any more disputes unless I had new documentation to support my claim.
Company Response: Closed with explanation
2017-07-01
Anaheim, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-30
Key Biscayne, FL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX, there was a Loan Modification Agreement made between myself and Ocwen Loan Servicing, LLC, Lender/Servicer or Agent for Lender/Servicer. ( Ocwen Loan Servicing is a debt collector attempting to collect a debt ). The reason I applied for a loan modification was because I was struggling to pay my mortgage. My mortgage payment at the time was for {$1200.00}. I requested that they lower my monthly mortgage payments, so that I may be able to comfortably afford making my mortgage payments on time. On XX/XX/XXXX, Ocwen modified my loan for the amount of {$1200.00} and they added to my loan a Balloon Payment Disclosure. I was not happy with the terms of my loan modification and especially with the balloon payment disclosure. However, I was pressured by Ocwen Loan Servicing into signing the modification and the balloon payment disclosure. I did not agree with the balloon payment disclosure, but I was informed by Ocwen Loan Servicing that if I did not sign the balloon payment disclosure, they would turn down the modification and proceed to foreclose on my property. As of XX/XX/XXXX, my mortgage payment increased to {$1200.00}. On XX/XX/XXXX, I called XXXX XXXX in order to apply for refinancing of my home ; and they informed me that Ocwen was showing that I was past due {$1200.00} on my mortgage and that Ocwen is stacking me with late payments on a monthly basis. Also, Ocwen Loan Servicing has destroyed my credit. Ocwen is not currently updating their records. I am current on my mortgage payments and they are not disclosing and/or updating the records to show that I am current on my mortgage payments. XXXX XXXX informed me that I will not be able to refinance until the accurate information is shown on my payment history and this important matter is resolved, because I am currently high risk. In addition, I am seeking legal services.
Company Response: Closed with explanation
2017-06-30
Phoenix, AZ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-06-30
Manhattan, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-30
IL
Trouble during payment process
Mortgage: FHA mortgage
Complaint: Ocwen was the loan servicer of my loan. Ocwen then sold it to XXXX XXXX , who gave me a trial payment plan. I went to the lawyers who represented Ocwen, but they will not cancel the eviction scheduled on my home, even though they no longer own it, and I am in a trial payment plan. They have extended the order of possession, even though Ocwen is no longer the owner of my loan.
Company Response: Closed with explanation
2017-06-30
Jupiter, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: In the month of XXXX XXXX, we were taken aback when I went to pay our property taxes and discovered that the property taxes had been paid. Curious to find out what was going on I immediately called the XXXX XXXX County Tax Collectors and was advised that my mortgage company Ocwen had paid my taxes for XXXX and XXXX. I disputed what the tax collector representative had advised me about the XXXX taxes as I had paid my XXXX taxes myself and wanted to know where or to whom my payment was credited. I then called Ocwen spoke with one of their representatives and was advised that I had failed to pay my XXXX and XXXX taxes and as a result my mortgage payment was increased to an approximate $ 200+ additionally per month. I advised the Ocwen representative that I had personally paid the XXXX taxes and there was no need for them to have paid them, and there must be some kind of mistake. I also questioned why they paid the XXXX property taxes 5 days before the early payment due date. Again, I explained that we do not need Ocwen to pay our property taxes. I also explained that we had paid XXXX and would have done so in XXXX if they had not gone into our account 5 days prior toXX/XX/XXXX the due date for discount. The Ocwen representative advised me that if I had the receipt to show that we paid the XXXX taxes that I would need to submit a copy to them to show that I had done so. A couple of days later, confident that this situation would be cleared up as soon I was able to provide proof of payment ( see attached receipt dated XXXX/XXXX/XXXX ), I decided to investigate where the payment went. I called the XXXX XXXX County Tax Collectors Office and was advised again that I had not paid the XXXX property taxes. Not satisfied with the representatives explanation, I asked to speak with his supervisor. He took my contact information and later that afternoon the supervisor called me back. I explained to her that the XXXX property taxes were paid, and if the payment did not post to our account where did it go. The supervisor took my contact information and asked if I could give her a day or so to research what happened to my payment and that she would to get back with me. I located the receipt showing that indeed the XXXX property taxes were paid. In the meantime, I mailed our XXXX XXXX mortgage payment in the amount of {$1500.00} which is the payment that I have always paid. I continued with my regular payment knowing that the missing or misplaced property tax payment would be found and the account would be credited. After having and recuperating from a medical procedure in XXXX XXXX and not yet receiving a call back from the supervisor at the tax collectors office, in the month of XXXX XXXX I decided to call the tax collectors office and was finally able to speak with the supervisor. I explained to her as I had explained to the representative that I had made the payment on our XXXX property taxes and wanted to know what happened to it. The supervisor pulled the account up and according to her the only thing that the account was showing, was that the XXXX property tax had not been paid and that a tax certificate was purchased and paid for by Ocwen. Adamant about the payment, I wouldnt let it go. I asked that if I made my payment and had the receipt for it where did my payment go. I also asked her was it legal for my mortgage company to go into my account 5 days prior to the XXXX XXXX, due date and pay the bill so they can try to force me to have to pay into an escrow account. I asked her that if I came into their office and showed them the receipt for the XXXX tax year and made the payment for the XXXX tax year could they send the mortgage company their money back. I also explained to her that after the mortgage company went in early and paid the XXXX taxes, they immediately increased my mortgage payment by $ 200+. The supervisor advised me that if this is what the mortgage company had done it was illegal because by law the mortgage company must give the customer at least a 45-day notice before they can make a change to the mortgage payment. I advised her to look at the date the XXXX taxes were paid and that according to what Ocwen had done, the payment had increased 5 days later. I asked her what could be done about it and she gave me the number to the state of Florida Office of Financial Regulations ( OFR ). I immediately hung up with her and called the OFR and explained what was going on with me. The OFR representative advised me to go online and file a complaint. Since it had not been determined where the XXXX property tax payment had posted, I decided not to file a complaint until I had all my documents together. After my conversation with both the supervisor at the tax collectors office and the OFR representative in XXXX XXXX, I continued my research to find out where the XXXX tax payment went. I also made my XXXX XXXX mortgage payment in the original amount of {$1500.00}. I continued my research of the XXXX property tax payment throughout the month of XXXX XXXX. After a few weeks of digging I finally found out where the XXXX property tax payment went. I called the tax collector supervisor and explained that I had discovered that the XXXX property tax payment was credited to another property that my husband and I own instead of being credited to the XXXX XXXX XXXX XXXX address ( see attached receipt ). Shortly after my conversation with the supervisor at the tax collectors office ( on XXXX XXXX, XXXX ), I went to my bank purchased two cashiers checks in the amount of {$930.00} for the XXXX property taxes and {$770.00} for the XXXX property taxes. I then wrote a letter to Ocwen explaining what happened with the XXXX and XXXX tax payments ( see attached letter dated XXXX/XXXX/XXXX along with copies of bot cashiers checks ), to cancel the escrow account because it is not needed, and then I mailed the letter and copies of both cashiers checks via certified mail to them. I continued to make my mortgage payments each month online in the original amount of {$1500.00} ( see attached bank statement details showing payments and canceled checks ). On FridayXX/XX/XXXX I attempted to pay my mortgage payment in the amount of {$1500.00} online, and via the automated phone system and discovered that I was locked out. I then attempted to make a payment via a live representative ( ID # XXXX ) and met with further resistance. The representative would not accept my payment over the phone. I then contacted the Florida Bars Lawyer referral service, and was referred to an attorney was advised at my consultation meeting with him to mail my payment of {$1500.00}. OnXX/XX/XXXX, I mailed the payment along with another letter ( see letter dated XXXX XXXX, XXXX ). I continued each month to overnight express mail my monthly mortgage payment of {$1500.00} to make sure that they received it and that someone would have to sign for it. Ocwen continued to take those payments each month until XXXX XXXX, XXXX. I overnight expressed mailed my XXXX XXXX payment on XX/XX/XXXX, and on Friday XXXX XXXX, XXXX I checked my bank account and discovered that the payment had not posted yet. I immediately called Ocwen spoke with Ocwen representative XXXX ( ID # XXXX ) who advised me that my XXXX payment was rejected as of XX/XX/XXXX. I asked why and he advised me that my account was 114 days past due. I advised him how could that be when I have religiously sent in my mortgage payment each month and that they are holding almost {$3000.00} of my money in an escrow account ( see document showing escrow balance }. I advised him that it appeared to me that it should be the other way around in that they owed me money. I then asked him why are they continuing to hold my money hostage, and what is the escrow account for. He advised me that it was for the payment of my property taxes. Knowing that I had paid the XXXX and XXXX property taxes ( see attached copies of cashiers checks ), and personally paid the XXXX property taxes ( see attached receipt ), I then asked him : do I owe any property taxes? XXXX never answered that question because the answer to that question is no. I then asked him who was the government regulating body for Ocwen and he advised me that it was the Consumer Financial Protection Bureau. I contacted them and spoke with a representative there XXXX. I explained to her what was happening and she advised me of what I needed to do. I also contacted the state of Florida OFR and spoke with representative XXXX who immediately connected me to special Ocwen analysis XXXX. XXXX also advised me of what I needed to do so I started locating and gathering documents associated with this situation. On Tuesday XX/XX/XXXX, I received in the mail a letter and my XXXX XXXX payment from Ocwen which they have rejected and returned to me ( see copy of attached letter and check ). Today I am reaching out to the CFPB and the state of Florida OFR for help. My home is finally above water and I am now in a position to where I can finally get out from under Ocwen and the disparaging treatment that we have endured since becoming a customer. For the past 8 or 9 years Ocwen has put me and my family through a living XXXX and I am so tired of the harassment, the sleepless nights, the fear of losing my home, the stress, the aggravation, the fear of losing any chance of getting another company to accept me as a customer because Ocwen is reporting late payments to the credit bureaus when I have made all my mortgage payments on time. I am at a point where I do not know what to do. I do know that we dont want to lose our home, especially since we have paid our mortgage religiously each month. How can they be allowed to continue to treat people the way they do? When you try to talk or reason with them they treat you as if you are XXXX, XXXX or all of the above. They have no intention of helping their customers.
Company Response: Closed with explanation
2017-06-30
FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: OCWEN LOAN Acct # XXXX Ocwen Loan Servicing is reporting inaccurate and damaging information to XXXX. The above account appears on my credit report but I do not have that mortgage. We spoke with XXXX onXX/XX/XXXXand sent a letter for investigation, We spoke with XXXX onXX/XX/XXXX and sent a letter for investigation. Letters were sent to the research department the research department in XXXX and XXXX but there was no response. The item must be removed from my credit report.
Company Response: Closed with explanation
2017-06-30
Bakerview, WA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-30
Kawaihae, HI
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Tried to do loan modification and Ocwen sends back last payments so it wo n't become valid. Both Ocwen and their attorney never returns phone calls so I could find out why checks were returned. Was told by XXXX XXXX XXXX to file a Chapter XXXX bankruptcy, followed all directions to stop sale and that failed. Per commissioner and judge, it was supposed to be filed in Federal Bankruptcy Court to be valid but THEIR clerk at the window at the district court said that was it. She hand wrote the number on the top of the page and said to make sure we sent it to the proper people and we sent it to XXXX XXXX XXXX and they sent it to Ocwen. The amounts of the balance of that mortgage do n't even seem right. We went to court on XXXX XXXX,2017 to fight the sale with the bankruptcy and the Judge said that the bankruptcy was n't in time and filed properly so the commission of sale was granted. We asked him how long we had to keep fighting g this and he said 60 days but no one wants to help us because of the way it 's noted on the credit report a d how far the foreclosure is but we have been trying to fight everything since we were made aware and still got no help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-29
Dallas, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Erroneous and excessive fees, poor communication, lack of point contact, inability to reach any same person twice, inability to reach escrow department, first loan mod in approx XX/XX/XXXX approval for Hamp but recieved a LIBOR ( no choice and set me up to fail, by stating 'make no payments ' ) Miss-statement of alleged amounts owed, harrassing phone calls when late, ( three times a day ), excessive 'inspection fees ', mismanagement of escrows, forced insurance ( insurance and taxes are escrowed ) During the shuffle from AMHS to Homeward, back to Ocwen, I was informed my insurance was canceled, however when I contacted my insurance, they claimed 'non payment was reason for cancellation, Ocwen said too bad, they 'Homeward ' were a different company and now I must secure new insurance ' Homeward is Ocwen, they misrepresented the facts. AMHS is Ocwen, XXXX XXXX is parent company. XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, I fell behind and was offered HARP, with a payment plan, every notice I received the principal, interest and escrows figures changed, varied and did not compute. Iv been paying on this account since XX/XX/XXXX with XXXX beginning balance, yet they show balance on XX/XX/XXXX as XXXX. Can not get strait answers, foreclosed XX/XX/XXXX bank bot back, property in REO > I have never dealt with a company with such disregard, in attempting loan mod, was told to fax 24 pages, they never got, had to resend. Fed up, I paid up in XX/XX/XXXX, mentioned I was not caught up with tax returns, they said " we can get around that ''. I Called back and was instructed to wire money to a XXXX XXXX account via XXXX XXXX ( i have full documentation and receipts on this transaction ) Odd, I suspect money laundering, definitely identity theft, as my vital personal information ( they never received in loan mod attempt ) went to who knows where? This is THE absolute nightmare of a company who takes very little responsibility/accountability/outsourcing their customer calls to a foreign country, who do not understand off 'script ' EXTREMELY FRUSTRATING TO DEAL WITH > HORRIBLE experience for ten years!! THE WORST. Came from Option One who went down in XX/XX/XXXX, months after I originated. Ocwen has been 'master servicer ' since the beginning. They will ruin your credit, and basically do whatever they want not short of take your house when servicers are not allowed to enforce anything but payments. Do not be fooled, they will lie, cheat, and cover up at every opportunity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-29
Beyersville, TX
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: XXXX XXXX XXXX as Trustee for Option One Mortgage Loan Trust XXXX claims to have a valid transfer / assignment to our mortgage loan that complies to the National Mortgage Settlement Agreement. The allonge previously provided has an incorrect property address and does not contain the legal description of the property.
Company Response: Closed with explanation
2017-06-29
Kawaihae, HI
Applying for a mortgage
Mortgage: Other type of mortgage
Complaint: Ocw en Loan Servicing is playing games with my loan modification. their attorneys are threatening access to my propertey and as of Monday, XX/XX/XXXX , it appears that they accessed the property and did a walk through and peak into the facility. I would have thought homeless, but the secured ties on the property gate we nicely opened and nothing in the back, in this area, was touched. No door was opened and if was neatly put back in place .... unlike homeless events from the past. A hand print is on the window from someone peaking in. The storage room in the back ( which has not been completed due to Fema insurance declining the repair cost ) was opened by prying and was what appeared to be NOT entered ... ... .. and just looking, nothing was touched or missing. Tools were left out at the back home and nothing was missing. Nothing was taken from the property including a compressor in the back of the home that would have been excellent for a homeless person. The pack property appeared to have someone access a rental unit, but just a walk in and all tools were still in place. I called the police and reported the 'friendly '' break in. I filed a reported and told them it appeared to be the bank, or their legal counsel. <P/> this attorney group is in cahoots with another lean holders attorney on the property. I think they are trying to push to get it. I was told a letter was sent to the property but I have received nothing at my mailing address. So I understand the letter was returned. <P/> On XX/XX/XXXX , I sent a complete package to Ocwen and at no time did they call until they started the push for the property there after. I mentioned the package that was sent and received certified. they said they had a record of all documents but did n't get around to reviewing them until I brought it to their attention. At that time, which I believe was XX/XX/XXXX +/- w hen they started the terroristic threatening of coming on my property without permission ( after the date of inspection, mind you ), Ocwen start ed the process all over again. But after I complained about their attorney 's they stepped back and about 6 weeks ago I received a letter saying they had nothing to offer me but if I was interested in a loan modification they would look into it. They also said, 'all they needed to complete the loan for the UA was a le tter stating my hardship letter ''. their response was sorry to hear I had problems and someone would call me. I have had nothing from anyone except threatening from the attorney. <P/> WHAT ARE WE GOING TO DO AGAINST THESE PEOPLE WHEN YOU GET SHUT DOWN BY THE PRESIDENT? yOU ARE THE ONLY HOPE WE HAVE????? THIS WHOLE THING IS WRONG, WE HAVE NOT EVEN BEEN COMPENSATED FOR THE XXXX OR XXXX XXXX XXXX XXXX WE HAVE ALL SUFFERED FROM WHO STARTED MY DEAL WITH THIS AND THIS XXXX XXXX PASS THROUGH THING. PLEASE CONTINUE TO HELP US PEOPLE WHO ARE THE MAJORITY THAT PAY THE TAXES, WE HAVE BEEN HIT HARDEST, PAY THE MOST AND GET NOTHING UNLESS WE ARE A LARGE CORPORATION. yOUR HELP PLEASE CFPB!!!!! THANKS FOR YOUR HELP IN GETTING AT LEAST XXXX OF MY PROPERTIES DONE FOR ME. XXXX IS GOING ON 8 YEARS NOW, WITH OCWEN A T 4.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-29
Palos Park, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I was contacted from a person saying he was from Ocwen Mortgage used their XXXX number, claims to be a manager from the modification dept. Promises a modification to whatever amount we could afford ( since we are behind on payments ), and lures is to send through money gram {$1000.00} with an hour to an attorney to start the process. His name is XXXX XXXX continues to call from the XXXX number that belongs to Ocwen and also his own personal number that he told me to call. Continues to request more money! He is harassing me and threatening to foreclose. No one from Ocwen knows who he is they have started an investigation but I 'm still behind on paymentsand after trusting this person saying he was from Ocwen I can not make the payment. I need Ocwen to assume responsibility for this and return the money this person took from me and execute an honest modification.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-29
Toledo, OH
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-06-29
Brooklyn, NY
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: Ocwen Loan Servicing used Falsified documents to foreclose on my property. I have submitted verifiable proof of fraud and forgery in the recorded chain of title in regard to critical foreclosure XXXX County Supreme Court Index No. XXXX Their Improper assignments were recorded in the county land records offices. Improper assignments were submitted to the Court in support of foreclosure motions Improper assignments were accepted by the Court as valid assignments that substantiated the foreclosure. The Corporation of Assignment of mortgage by Ocwen loan servicing on XX/XX/XXXX with of seller servicing number of XXXX XXXX, old servicing number XXXX XXXX is signed by Fraudulent Public Notary. Book/Page XXXX Instrument No. XXXXThe Corporate Assignment of Date of assignmentXX/XX/XXXX between Ocwen Loan Servicing LLC and XXXX XXXX XXXX XXXX Please note XXXX XXXX Commission No. XXXX with a commission expiration ofXX/XX/XXXX in State of Iowa , County of XXXX XXXX is not valid. I have attached proof. I was foreclosed upon based upon falsified document. The bank submitted several different promissory not submitted as proof of ownership. In prior CFPB complaint, I requested XXXX XXXX XXXX to submit a copy of Promissory Note, no which appeal like ones submitted by Ocwen or its predecessors. I would as them to return ownership of my home asap. In previous complaint XXXX I am requesting document proof of servicing contract in regard to prove XXXX was my investor. Ocwen reputed my claims of robo signing. The multitude of homeowner of cases and settlements in every state proves other wise.
Company Response: Closed with explanation
2017-06-28
Cambria Heights, NY
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation