OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 165
2017-07-17
La Vernia, TX
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: We purchased our home in XXXX 2005 using an 80/20 loan. We have been struggling to make the payments for many years due to several reasons including the XXXX XXXX of our son and income earner injury causing loss of income. We met with a bankruptcy attorney several years ago who advised us that the 20 % lien holder ( loan servicer : Ocwen Loan Servicing, LLC ) would not be able to foreclose on the property, but could place a lien on the property making it so we could not sell the property before they were paid. Under the advice of the attorney we sought to work out a loan modification with both XXXX XXXX and XXXX XXXX XXXX ( 80 % lien holder ) with the intention of working with the Ocwen once that was resolved. We have persistently applied and reapplied for a loan modification numerous times with the XXXX and XXXX XXXX XXXX and finally were successful.
It seems to be that it may be a legal foreclosure, however, the concern is that the XXXX service providers ( Ocwen Loan Servicing, LLC and XXXX XXXX XXXX ), and involved banks ( XXXX XXXX XXXX , XXXX XXXX , XXXX XXXX , and XXXX XXXX ) may have a relationship in which they are working together to obtain properties by foreclosing on the 2nd lien. The first lien holder must be paid first, therefore, if the 2nd lien holder forecloses they must turn over any amount recovered during the foreclosure sale to the first lien holder to satisfy the first lien. The only way the 2nd lien holder would acquire payment is if the house sold for the amount of both loans. However, in this case, the property was sold for {$19000.00} ( less than 10 % of the county valuation ). There is {$80000.00} outstanding principal on the 1st lien holder 's portion. In addition, the 1st lien holder 's attorney was contacted regarding the foreclosure and asked what affiliations they had with different banks. They refused to disclose their affiliations and the attorney refused to identify themselves when asked.
Company Response: Closed with explanation
2017-07-17
Perris, CA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I have previously filed a complaint to request modification assistance due to a loss of income. I have been getting conflicting information on my loan for the past 2 weeks. there has been credit and withdrawals on m y account because the under writing team made some mistakes. My escrow account has been increased several times.
I am very scared and have read new about this case below.
UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF FLORIDA XXXX XXXX XXXX DIVISION Case No. XXXX based on this information Ocwen has made mistakes where home owners end up loosing their home due to servicing mistakes.
Company Response: Closed with explanation
2017-07-17
Saint Paul, MN
Problem with a credit reporting company's investigation into an existing problem
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-17
Rochdale, NY
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: I am refinancing my mortgage with Residential Home Funding ( RHF ) and wanted to complete the process as a XXXX . The existing mortgage company is Ocwen, and assumed servicing the loan when GMAC went out of business. I was told that their process would cost me {$600.00}. and would take 6-8 weeks to complete. I started the process on XXXX XXXX and the title company for RHF handled the initiating process. I reached out to their lead person for the process ( XXXX XXXX ). After waiting for 8 weeks, Ocwen informed RHF that they did not have the orignial note. RHF ask for a Lost Note Affidavit in lieu of the note so that the closing could proceed, and Ocwen refused. I have written to XXXX and just left another message for her today ( XXXX / XXXX /2017 ) pleading that they provide the affidavit since the original note is lost as she has indicated in her email to me. My ask is that they provide the document before I lose my interest rate lock and are penalized and I have already paid their fee of $ XXXX .to engage the process. As a consumer, I feel that I am caught in the middle of a bureaucratic nightmare that is truly one company 's policy, that at the very least should have been stated up front before they took my money and down this 8 week path to no where.
Company Response: Closed with explanation
2017-07-17
Naples, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-14
Camden, NJ
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: On XX/XX/XXXX my father was found dead in his home in XXXX. Has his eldest daughter the responsiblity fell on me to see that he was laid to rest respectfully, has a result i had to take time of from work take my kids out of school and go to XXXX to make the neessary arrangements. My father was laid to reston XX/XX/XXXX, however this event cause me to fall behind on my mortgage and other bills. Since then it has been very strenuous for me to get caught back up on my mortgage resulting in my action to file bankruptcy which was discharge. Upon my bankruptcy discharge i filed for a loan modification with my mortgage company whish was approved on XX/XX/XXXX. The aggreement was that i was on a trial period plan and that i must pay {$650.00} on XX/XX/XXXX ,XX/XX/XXXX and XX/XX/XXXX and when those payments are made they would send a some documents for me to sign that will finalize the loan modification. After making XX/XX/XXXX and XX/XX/XXXX payment on time i received a letter stating that i was denied my loan modification due to not signing the trial agreement. I call Ocwen to let them know that i didnt received any such documents and if i did why would i not sign it. I explain to them that this is my home and the only home my kid have why would i not sign that papper and send it back. I keep telling the man on the phone that i never received the document he then said to me that it shouldnt be a problem he reasure that all would be ok and that he will email me the form to sign and fax back to him which i did that same day on XX/XX/XXXX. I call back a few days later and i was told that i have to apple for the loan modification all over again which i did and i seem to get is the run around and no answer. Now i was summons a forclosure notice which im trying to get help with. At this moment i dont know what to do or where to go. Thanks for your time.
Company Response: Closed with explanation
2017-07-14
Macon, GA
Closing on a mortgage
Mortgage: Other type of mortgage
Complaint: FORECLOSURE SCAM In XX/XX/XXXX, Ocwen Loan Servicing LLC transferred and sold my loan without reporting the entity they sold to. XX/XX/XXXX, my house was sold on the courts doorstep here in XXXX, Georgia without my knowledge. I did not know the property had even been foreclosed on until late XX/XX/XXXX after consulting a federal agency in reference to Ocwen Loan Servicing LLC trying to add their information to my homeowner 's insurance. Did n't know they had sought after my insurance company until one of my insurance company representatives contacted me via phone to inform me. After seeking out information about why they would call my insurance company, I came upon documents filed and advertised at the XXXX County Superior Court in XX/XX/XXXX, shortly after learning about the insurance issue with Ocwen.
Immediately afterwards, I tried to retain counsel in my area to no avail. I could not get any help in any form in this state. Contacted an attorney in the XXXX area, who wanted to file a civil suit against Ocwen but declined to proceed and also stated that I would lose if I tried. So, I immediately seeked out the bank that supposedly holds interest in my home to find out that they do not own my home and is not coming against me in any court proceedings based on the bank representatives who are listed in the letter which is attached to this complaint. Afterwhich, today, I contact the attorney, XXXX XXXX, with XXXX XXXX XXXX XXXX who filed proceedings against me for XXXX XXXX XXXX XXXX and asked that he cease and desist because their defendants addresses, phone numbers were bogus and he was in violation of my rights as a consumer. A cease & desist letter will be mailed certified to him and his firm today.
The banks information listed on the court proceedings do not exist and the XXXX XXXX XXXX XXXX representatives listed in my cease and desist letter agreed with me on filing this claim. They can be reached at XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, Ohio XXXX, XXXX. Please see misleading XXXX XXXX ownership information on the tax document and court proceeding documents attached.
I would like the FTC to conduct an investigation and any other entities you find legally obligated to enforce any laws regarding my situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-14
Manteca, CA
Incorrect information on your report
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-14
Seffner, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-14
Patterson, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We have had loan XXXX with Ocwen for several years. It did not originate with them, but it was transferred from XXXX. I am a XXXX and have been XXXX XXXX, but then I left XXXX XXXX and was off XXXX until later when I went on orders with the XXXX XXXX XXXX. During times I have been on XXXX, my mortgage companies have honored the Sailors and Soldiers Credit Relief Act ( SCRA ) and have dropped my interest rate. This has been a major help to me. <P/>However, recently, I sent in my orders and received notice that they would not honor SCRA. They said that because the house was purchased while I was on XXXX XXXX orders years ago, despite being XXXX XXXX and then going on new orders, they would not honor SCRA. All my other mortgage companies do. <P/>In addition, we have had numerous challenges with this property. Though it is listed as an investment property, we purchased it hoping that it would house either our family or my mother in XXXX. However, that has not worked out, and we have tried for many years now to rent it and sell it since the value has been underwater. We tried to work with Ocwen on a short sale, and Ocwen was so aggravating and constantly asked for the same paperwork over and over again. We ultimately were not approved for the short sale, so we are stuck renting it at a major loss, but Ocwen has been absolutely horrible to work with. Every time we call we get a different person, and they are not from the United States and never seem to understand what we are trying to do. <P/>In the SCRA situation, we just received the following letter. I have been out of XXXX XXXX since XXXX, so I find it hard to believe that for all these years, they did n't have the right information. I also feel that they are not applying this benefit properly, and I hope that you will investigate. <P/>Dear XXXX, On behalf of Ocwen XXXX XXXX, XXXX, the Escalation Department would like to thank you for your recent inquiry. The Escalation Department was created to provide a resource to assist with unresolved concerns and issues. <P/>Thank you for bringing your payment and SCRA benefit concerns to our attention. Ocwen has completed the research into these concerns and confirmed all issues are resolved. <P/>The law does limit eligibility for this interest rate protection on loans incurred before the service-member enters into military service. Example is when on XXXX XXXX. The DMDC website was created to confirm the military status for creditors and various entities to determine eligibility for SCRA protections. We obtain a DMDC certificate that confirms the military status. The DMDC has performed several updates recently to ensure that the data provided is accurate. Previously we provided the 6 % interest rate protection on the loan during a XXXX because at the time, the DMDC website indicated the loan was not originated while you were on XXXX XXXX. Currently, the DMDC 's certificate shows that the loan was originated while you were on XXXX XXXX. <P/>Although you were provided the benefit of a lower interest rate during the course of the servicing of this loan, as per the information we obtained, we are not able to adjust the interest rate per the SCRA requirements. If these payments are going to cause financial difficulty, we suggest that you attempt to refinance or you may contact us to discuss the possibility of a modification or settlement of the debt. Please accept our apology for any confusion regarding this issue. <P/>Should you have any further concerns, you may contact me directly toll free at ( XXXX ) XXXX, select Option 1, Extension XXXX or email XXXXXXXXXXXX. For general account questions, you may visit XXXX. You XXXX also contact Ocwen 's Customer Care Center via telephone at ( XXXX ) XXXX. <P/>Monday? Friday XXXX XXXX? XXXX XXXX ET Saturday XXXX XXXX? XXXX XXXX ET Sunday XXXX XXXX? XXXX XXXX ET Ocwen Loan Servicing, LLC XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, FL XXXX Sincerely, XXXX XXXX Escalation Relationship Manager Ocwen Loan Servicing, LLC This communication is from a debt collector attempting to collect a debt ; any information obtained will be used for that purpose. However, if the debt is in active bankruptcy or has been discharged through bankruptcy, this communication is purely provided to you for informational purposes only with regard to our secured lien on the above referenced property. It is not intended as an attempt to collect a debt from you personally.
Company Response: Closed with explanation
2017-07-14
Cheverly, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have several concerns with this preditoral company. the first thing is that this company adjusted my escrow amount and i was never notified concerning that. I had been paying my original amount for mortgage and didnt know that the escrow had increased which caused my payment to increase. Once receiving a copy of my credit report i saw i was being reported late by Ocwen. To find out what they were doing was taking what i was paying holding part and applying the rest to the escrow difference so it looks like that i am not paying my mortgage on time. I tried to do a VA re-finance last month and they had reported me late and i wasnt late so the finance company pulled out. I paid my mortgage on XXXX / XXXX / 17 and they said I paid it XXXX /17/ I have the receipt from when i paid this. This company is thief. I need help in this matter. I even asked them since i never knew that the escrow switched before hand wont you just apply the escrow difference to the end of the loan. They keep saying we need to talk with the loan investor. Never got and answer. All these items above have dinged my credit and it has hindered me in doing personal things in my life. if you check my payment history I always paid on time according to what i knew.
Company Response: Closed with explanation
2017-07-14
Lake Mary, FL
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-14
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with explanation
2017-07-14
Chino Hills, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-14
Manhattan, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-13
Charleston, OR
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-13
Beyersville, TX
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: XXXX XXXX XXXX, XXXX as the trustee for Option One Mortgage Loan Trust XXXX claims to be holder of the note and claims to have a valid transfer of assignment. We did a title search on X/X/2011 and Option One Mortgage Corporation, a California Corporation was the holder of the note, but a transfer of assignment was filed in XXXX County Land Records office on XX/XX/XXXX, after our mortgage was in default.
Company Response: Closed with explanation
2017-07-13
Savannah, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: Starting around XX/XX/XXXX I entered into a loan modification with Ocwen Mortgage. I began making trial payments. I was informed by the then relationship manager to ignore the late notices, notices placed on the door of my home, the late fees charged to my account, etc " because those are different departments and all that will be cleared up once the loan is actually modified after the trial period. '' I never received notification that the modification trial period had ended and the loan had been officially modified so I continued making trial payments. Beginning in XX/XX/XXXX, Ocwen continued to report that I was 30, 60, 90, and even 120 days delinquent on my mortgage to the credit bureaus through XX/XX/XXXX ; finally showing as current beginning XX/XX/XXXX through XX/XX/XXXX. Ocwen accepted a nominal loan amount from HUD for the amount Ocwen indicated I was behind on my mortgage ; of which I had no knowledge of until a recent deed search of my property. I have struggled with Ocwen for over 2 years to correct the reporting to my credit. Ocwen informed me that they can not locate a signed modification agreement ; indicating that the loan was never modified. Around XX/XX/XXXX I filed a dispute inquiry with XXXX. The result of that dispute is that Ocwen reported that the incorrect information showing on my credit report was indeed correct. So I called a dispute inquiry to Ocwen around XX/XX/XXXX. I indicated that since Ocwen can not find their own documentation supporting that the loan was modified and the delinquencies reported on my credit were hence inaccurate, then Ocwen must correct the inaccurate information on my credit. I was informed at that time the dispute would take no more than 10 business days. I received several letters from Ocwen 's Loan Servicing Department and their Research Department indicating that they " are unable to provide you with a response '' and they need more time. Today is the 32nd business day. I called Ocwen 's Research Department this afternoon and I was informed that a decision to my dispute can not be made at this time because they are unable to locate the information needed to conclude the dispute. I was also informed that the matter had been escalated to a supervisor in XX/XX/XXXX and that I should allow them " 4 to 5 more business days to locate that information. '' I sold my home at the end of XX/XX/XXXX and the loan has been paid off. I have relocated to another state and am unable to obtain a mortgage loan because of the inaccurate information reported on my credit. I have also been wrongly charged multiple fees and nuisance people showing at my residence since XX/XX/XXXX related to pre-foreclosure, late fees, sheriff service, etc ... .when all along I was, in my own assumption and with the lack of supporting documentation from Ocwen , still in the loan modification trial period.
I have additional documentation if needed.
Company Response: Closed with explanation
2017-07-13
Lawrence, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-13
NY
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: I refinanced my home XX/XX/XXXX and paid off my mortgage with Ocwen. The financing company paid an additional fee so that Ocwen would record the discharge of Ocwen 's mortgage against my deed. I discovered on XX/XX/XXXX, while trying to obtain a home equity note for my home, that this discharge was never filed. All Ocwen would tell me is that it still shows pending and that they would have to research it. I submitted a research request on XX/XX/XXXX but have heard nothing from their company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-13
Manhattan, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-13
Ashwaubenon, WI
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-13
Philadelphia, PA
Incorrect information on your report
Mortgage: FHA mortgage
Complaint: Ocwen Loan Servicing is reporting a negative balance on my credit report. I do not owe Ocwen any money and have no business with this account.
Company Response: Closed with explanation
2017-07-13
Cleveland, OH
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2017-07-12
NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: This is a follow up to a prior complaint which was submitted XX/XX/XXXX ( Case Number XXXX. ) Ocwen made a loan modification agreement with the homeowner in XX/XX/XXXX which it then breached. The homeowner paid on that XX/XX/XXXX loan modification and was current for five years until Ocwen suddenly and unjustifiably refused to accept payments. Throughout that time Ocwen refused to acknowledge the XX/XX/XXXX modification. Ocwen did not properly adjust the account but instead continued to send incorrect statements and delinquency notices. In XX/XX/XXXX Ocwen commenced a foreclosure action based on the original note, even though that note had been superseded by the XX/XX/XXXX loan modification. <P/>A copy of the prior complaint is attached. Ocwen subsequently sent a response, but did not in fact address the issue. Ocwen 's response, exclusive of their exhibits, is attached. We now submit a response to Ocwen 's response and request that further investigation be conducted by Ocwen and the CFPB.
Company Response: Closed with explanation