OCWEN FINANCIAL CORPORATION

2017-07-24

Hialeah, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-07-24

San Jose, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: When trying to obtain a loan modification after filing bankruptcy XX/2016, Ocwen has failed to comply with the bankruptcy courts to confirm the amount owed on the loan to be able to confirm my repayment plan to the Trustee as well as my numerous attempts to obtain the proper paperwork to have them assist me in a successful loan modification. I have also requested regular monthly statements to be mailed to me and these also have not been successful.
Company Response: Closed with explanation

Timely Response

2017-07-24

Baton Rouge, LA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I requested a HAMP loan modification inXX/XX/XXXX. Ocwen Loan Servicing just responded that they will not modify the loan because it was included in a Chapter XXXX discharge. I am willing to assume the loan, so this answer does not seem correct. Ocwen also said that they need a complete Family Transfer Package. I sent them a completed family transfer package in XX/XX/XXXX, and they acknowledged receiving it.
Company Response: Closed with explanation

Timely Response

2017-07-24

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-07-24

Jupiter, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: I had residential mortgage loan with Ocwen Loan Servicing, LLC, Loan No. XXXX. The Loan has been paid off as of XXXX 2016. All payments on the loan were made by automatic electronic payment system through my bank. No payments were ever late. However, in XXXX 2016, for unknown reason, Ocwen returned one payment, even though it was the same as every prior payment on the loan. Ocwen then started charging late fees, and applying subsequent payments to that payment. Upon learning such and speaking to Ocwen representative, I made double payment. I also spoke to supervisor and upon sending in the bank record showing EVERY payment from my bank, the representative approved removing late charges. Ocwen, however, continues to list late payments on my credit report. It is adversely impacting my credit, and I am in process of applying for new loan. I spoke with Ocwen customer service 2 weeks ago and was told they would respond in 10 days. No response has been forthcoming. I sent urgent email last week. After years of similar payments by my bank, Ocwen acted capriciously in rejecting my timely payment. Ocwen once did acknowledge the error and removed the late charges. Ocwen, however, is not correcting the credit reporting on their error, and it is adversely impacting the credit of my reports ( XXXX XXXX XXXX ) and my wife 's reports ( XXXX XXXX XXXX ). Ocwen needs to remove adverse reporting on my credit on on my wife 's credit.
Company Response: Closed with explanation

Timely Response

2017-07-24

Boston, MA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-07-24

Cheverly, MD

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I complained about Ocwen Servicing harassing phone calls. Once I submitted a claim with the Attorney they began Foreclosure proceedings on my home. I believe I should be protected under the Whistleblowers Act.
Company Response: Closed with explanation

Timely Response

2017-07-24

American Lake, WA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-07-24

Jamaica, NY

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-07-24

Macomb, MI

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-07-23

San Antonio, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: This is an ongoing complaint which is almost correct. Below is the information pertaining to the last outstanding issue I have which I can prove is incorrect. OCWEN Loan Servicing is still standing behind the claim that I did n't pay on-time for the month of XXXX 2014. Please see the attached XXXX XXXX document which proves the payment was made to OCWEN Loan Servicing account on XXXX XXXX 2014 ; but the payment was n't acknowledged until XXXX XXXX 2014. This issue resides purely on OCWEN Loan Servicing methods of servicing. After several attempts to get OCWEN Loan Servicing to accept the documentation and update my credit report they 've refused and assured me that all reporting was correct ... we now know several errors were made. Additionally, I would like to know what assurance do I have that this type of issue does n't come up again because frankly, I 'm ticked off and forgiveness is n't on the radar. THE HIGHLIGHTED INFORMATION ON THE DOCUMENT PROVES WHEN THE PAYMENT WAS MADE VIA ONE OF THE OPTIONS GIVEN BY OCWEN LOAN SERVICING. OCWEN LOAN SERVICING CLAIM Our records indicate after the credit correction was completed, only the XXXX XXXX, 2014, monthly contractual payment was reported as delinquent, as it was not received by Ocwen until XXXX XXXX, 2014. Ocwen is obligated to report the account accurately to the credit bureaus, based on the contractual due date. Further, if payments are not received within the month due, then the account would be reported as delinquent. As the XXXX XXXX, 2014, monthly contractual payment was not received in the month due, Ocwens records indicate that the credit reporting correctly reflected the account as delinquent. As such, this credit reporting is valid. Included in your correspondence you advised the account should be reported as modified. While the Assumption and Assignment Agreement advised the property will transfer to you as modified, it does not outline that credit will be reported as a modified status. Section 4, Consent to Transfer, of the Assumption and Assignment Agreement, advises lender herby consents to the transfer of the property described in the Loan Documents, as modified, and waives its right to accelerate the entire unpaid balance of the Promissory Note.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-07-22

Maynard, MA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: XX/XX/XXXX We started falling behind on our mortgage in XXXX. My husband had his own flooring installation business for years and had been doing well, but the income was unsteady. We had bought a pickup truck for the business and personal use and we were leasing a Minivan for my XXXX XXXX and personal use. We had to give both of them back because we could n't afford them, but then had to turn around and buy used Minivan for my business, and a new work van for my husband. The monthly payment went down half, but the XXXX XXXX was always changing so you might not have a full XXXX all the time and my husbands business was not paying enough after costs. No matter what we did we could n't get ahead. We contacted our Servicing company, Ocwen. All we wanted to do is put the amount we were behind put on the back end of the mortgage to start fresh. Ocwen was asking for the same documents over and over again, Pay stubs, profit and loss from our XXXX XXXX, taxes from the last three years, bank statements from last 6 months. They kept coming back and telling us that things were unreadable, or illegible. We started snail mailing the papers because it was getting ridiculous. Then by the time we got everything in and they decided to look at the paperwork, the process had " expired ''. So we would have to start the process over again from the very beginning, including the application and re sending the papers that we had JUST sent them!!!! Because why? Didnt they just get them? Had things changed over a few days? This is still going on today, we are just starting the fourth attempt to get help. We were communicating with our 2nd mortgage holder as well. They were being as helpful as ever, at least we think so. They told us the only way to save our house at that point was to file for bankruptcy under chapter XXXX. That would wipe out the 2nd mortgage and free us from that monthly bill. We found a local lawyer who practices bankruptcy law. He charged us several thousand dollars to file the case and it was pretty much done. Things were going well. Bills were getting paid, except for the mortgage. We contacted ocwen again to tell them we were unable to pay the bill for an unknown amount of time and if there was anything they could do, like defer the payments a few months. The woman on the phone, I wish I had written her name down at the time, told us we did not have to pay the mortgage because we were protected under the bankruptcy, and our payments were not going to the mortgage anyway, they were going to an escrow account. She told us to keep the money and .they may or may not be asking for it when the time is right. We were saving as much of it as possible. We have XXXX little girls and XXXX cars in rough shape and having difficulty. We had lots of personal and social issues with our children we had to take care of, so the money didnt always go where it should have, but instead, where it was needed. We were told after a while by our attorney that we should have been making payments and should start as soon as possible. And so we started paying what we could to stave off any attempt to take our house. We were paying in small increments, XXXX here XXXX there. XXXX was taking extra side work to help out as much as he could and I had as many children as she could have legally. We were refinancing our house for four years with Ocwen and not getting anywhere. We were making full payments for XXXX and XXXX. Ocwen had hired a lawyer firm to help get relief from stay. Our attorney informed us of this and asked what steps we were taking to stop it. We told him in an email that we were in fact talking to ocwen and trying to refinance as well as making full payments. Apparently he didnt think we were doing enough because he didnt even represent us in court. We didnt find out until we received a letter in the mail saying that the relief of stay was granted. We were devastated! How could they even ask for the relief if we were in the middle of a refinance and were talking with them. We were also making payments, which we found out they were not accepting them anymore when we had our XXXX payment returned to us, as well as XXXX payment. We didnt know about any ability to appeal until we spoke to another attorney about it. At that point it was too late. Apparently you only have 14 days to appeal. We just want a fair shake at saving our house and it seems like Ocwen is dropping the ball and letting/helping us fail. Sincerely,
Company Response: Closed with explanation

Timely Response

2017-07-22

Biscayne Park, FL

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: My mortgage company, XXXX XXXX, won my home at auction with XXXX on XXXX XXXX, 2017 that XXXX XXXX XXXX listed on behalf of XXXX XXXX XXXX XXXX XXXX. All Documentation was completed and returned to XXXX XXXX XXXX XXXX as requested completed and signed on XXXX XXXX, 2017 at XXXX XXXX PDT. The Affiliated Business Arrangement Disclosure Statement was signed by the listing broker, XXXX XXXX XXXX XXXX signed on XXXX XXXX, 2017 at XXXX XXXX PDT and the seller Ocwen Loan Servicing, LLC Regional Sales Manager signed it on XXXX XXXX, 2017 at XXXX XXXX PDT. I believed everything was completed in accordance to the law, how ever I was notified on XXXX XXXX, 2017 that listing broker, XXXX XXXX XXXX XXXX agent for my mortgage companys other transactions wanted to interpret the contractual law herself and is now hindering my lawful access to my residence while the keys were already given to me. I feel that I am being discriminated against because my ethnicity and is and will try anything to hinder my lawful dwelling in my new residence. They are violating florida statute XXXX and all applicable florida real estate laws that are part of title 33 chapter 494 of the florida statutes. You can feel free to contact XXXX XXXX He was the person managing the purchase. They are also committing securities fraud seeing how they are hindering funds that have been assigned to a fund that is part of a mutual fund. Please help resolve this matter.
Company Response: Closed with explanation

Timely Response

2017-07-21

Ogden, UT

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I have already filed a complaint, however, it was something still nagging at me that I believe I forgot to mention. Here is info for previous complaint that I 'm adding to. Complaint number : XXXX Date submitted to CFPB : XX/XX/2017 Date sent to company : XX/XX/2017 Product : Mortgage As Ocwen had stated that I had check returns, never ever have I wrote a check to them that was returned. Also, I notice that they at times did not submit entire amount of payments in statements. I have NEVER made a partial payment, also a few times I noticed that they stated payments had been reversed. Never has that happened. Just want to add/be acknowledged in my original complaint. XXXX XXXX XXXX
Company Response: Closed with explanation

Timely Response

2017-07-21

AZ

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: CFPB COMPLAINT XXXX XXXX XXXX XX/XX/XXXX This is regarding my residential Mortgage Management company for XXXX XXXX XXXX XXXX XXXX AZ XXXX. This loan was originated in XX/XX/XXXX by GMAC and transferred to them ( Ocwen Loan Servicing LLC ) a non bank mortgage servicer in XX/XX/XXXX Ocwen Loan Servicing LLC consistently refused to talk to me about lowering finance rate of 7 % FOR 9 YEARS.. They have a history of charging improper tax fees ; mishandling client mortgage payments and collections foreclosures. I was left out of XX/XX/XXXX major lawsuit, allowing customers to fix these problems due to lack of proper settlement notice. I now have 10 years of widespread errors, shortcuts, and runarounds. I urgently need to get my over charged interest rate lowered from 7 % to 4 % and I wish to have at least {$20000.00} of the {$62000.00} interest over paid, converted to the remaining principal of {$56000.00} as my settlement. This would be fair since I was left out in XXXX and reduce would my loan to {$36000.00} on an aging XXXX Double wide trailer home in a rural XXXX XXXX Arizona community near XXXX. Ocwen Loan Servicing LLC is currently under for investigation for THESE same types of problems addressed by the XX/XX/XXXX LEGAL SETTLEMENT, in a current XX/XX/XXXX lawsuit. I am a XXXX senior citizen on a fixed income, left out of this XXXX LEGAL SETTLEMENT. It is imperative that I receive CFPB DIRECT assistance in helping me deal with this. This is not a mortgage company. Ocwen Loan Servicing LLC is only a collections company, damaging good loans paid on time like mine. My XXXX XXXX XXXX loan was originated in a XXXX real estate bubble with GMAC acting as a Low Interest Loan rural provider. My Residential Home loan was transferred to OCWEN LOAN SERVICING LLC, without my consent or approval. OCWEN LOAN SERVICING. LLC, has recently contacted me urging me to refinance my loan with a Texas Mortgage company, the typical pre-foreclosure maneuver, obviously trying to get me off their books. Their failing Management Software operating under a separate Company, XXXX XXXX XXXX, will scramble my payment history of on time monthly payment like many others and may ruin my credit I have asked them for assistance in lowering my HIGH 7 % interest rate but I am very fearful of their practices, as documented fact in the XX/XX/XXXXSettlement. When a person with a Residential Loan asks for OCWEN help, OCWEN/XXXX were found guilty of Data Base records losses and sudden swift foreclosing on many Residential home loans. Summary : The companies that I speak of are OCWEN LOAN SERVICING. LLC -XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX. -XXXX XXXX XXXX ( XXXX ), Delaware based Ocwen LLC Forclosure manager -OMS Ocwen Mortgage Services Business Location : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX USVI Established
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-07-21

ME

Written notification about debt

Debt collection: Mortgage debt

Didn't receive enough information to verify debt
Complaint: Dear CFPB, I am submitting a complaint to you regarding my loand with OCWEN Loan Servicing. OCWEN acquired my loan in XX/XX/XXXX. As is often the case, mortgage companies transfer loans to other companies without customer knowledge until after the acquisition. I had no idea then how bad it could get with this company. OCWEN has a very poor performance of payment processing and then charges customers excessive additional late fees. There are unexplained charges on my account, totaling over {$3700.00}. Every three months or so they charged for title report fees and property inspection fees and title searches and property valuation expenses with no explanations. These fees are unnecessary and I have been overcharged. OCWENs deficient management systems have caused me substantial financial harm, and as my attorney advised me, violated consumer regulations. OCWEN must refund these charges. Along with the padded charges, my over arching problem lies in the Shared Appreciation Modification I have with OCWEN. Their inability to accurately monitor the Ocwen SAM program caused them to send confusing and misleading escrow statements. Ocwen did not have any procedures in place to detect escrow statements that contained SAM accounting entries. I have made timely monthly payments for the entire duration of the SAM, established in XX/XX/XXXX, except for a setback six months into the agreement. Those missed payments were all repaid soon after, and to this day I have remained current. I am requesting a release of liability from my SAM with OCWEN. This is my story. As I stated earlier, my relationship with OCWEN began in XX/XX/XXXX. Due to medical XXXX, I suffered loss of income for an extended period of time, and consequently fell behind in monthly mortgage payments by a few months. OCWEN sent letters threatening foreclosure. When I spoke with them to work out a resolution to avoid foreclosure, they advised me to enter into a Shared Appreciation Modification. On XX/XX/XXXX, I paid all outstanding payments and then signed the SAM contract. OCWEN lowered my balance from {$210000.00} to {$130000.00} with a Shared Waive Adjustment of {$91000.00}. My attorney has since advised that the SAM contract is vague and missing legal consumer protection clauses, probably making the contract illegal. Six months into the modification I fell behind due to continued medical issues with XXXX XXXX in my neck. By XX/XX/XXXX I was able to repay all outstanding payments and get back on track. I have paid on time every month since then and I am current with payments. I was never notified by OCWEN that my SAM had been cancelled. Last year, XXXX of XXXX, my circumstances became such that I needed to sell my property. I contacted OCWEN to inquire about my balance due. Phone communication with OCWEN is difficult at best with long wait time on hold only to speak with customer service representatives who are from XXXX. They can not be understood with thick accents and inability to comprehend the issues. Phone conversations would become repetitive and then I would be transferred to another, and then another. Instead of resolution and explanation, reps would read aloud, over and over again, the very same words I was seeing on my computer screen from the website as I was talking with them. That said, and after days and days, hours and hours of plowing through broken communication, I was able to speak to an OCWEN representative who absolutely confirmed that the Regular Principal Balance listed on my monthly statement was, in fact, correct. He adamantly stated that the only principal I was responsible to pay off was the interest-bearing portion of my principal, and that {$91000.00} had been waived. I asked him to check and recheck, and he confirmed. So, based on that, I borrowed funds and took personal funds to fix up my house so that I could sell it for as much as possible. The house went on the market in XX/XX/XXXX. By the end of XXXX I had interested buyers. I requested a Payoff Quote from OCWEN. What a shock - the representative had misled me. The payoff included the waived balance of {$91000.00}, even though he had reported to me that it had been waived. Upon questioning OCWEN as to the discrepancy, I was assigned a Relationship Manager. The RM agreed that I had been given false and incomplete information, and yet took no responsibility. Obviously I could not sell because this immediately put me underwater, plus the money I borrowed and invested to get the house ready for sale. I took the house off the market. The {$91000.00} Waived Balance is extraordinarily high, and the house will never be worth the amount OCWEN is demanding for payoff. How is the Shared Waived Adjustment amount calculated? In all my research I can find nothing to explain that. The current market value of the house is {$170000.00}. My principal balance including the waived balance is {$210000.00}. I have been damaged severely by OCWENs actions to date, and I can not see any way out. Taking a hard look at my situation before entering into the SAM compared to my current financial picture with OCWEN, I have made near to no progress in paying down the loan. It is inconceivable to me that before I signed into the SAM on XX/XX/XXXX, my principal balance with OCWEN was {$210000.00}. Now, after four years ( 52 months ) of making payments on time, except for one instance a few months into the SAM, my principal balance is still {$200000.00}. It makes absolutely NO sense that after paying OCWEN over {$52000.00} over the past 4 years, my current principal balance is only reduced {$3400.00}! The many recent lawsuits against OCWEN clearly state that the company was not to do this kind of action any longer, but they continue to be the Winner and the consumer continues to be the Loser. OCWEN is penalizing me {$91000.00} for one incident of a few late payments, placing me in an untenable position. I request that OCWEN credit my account for the many unnecessary fees and charges, and waive the SAM adjustment.
Company Response: Closed with explanation

Timely Response

2017-07-21

Durham, CT

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-07-21

Charlotte, NC

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2017-07-21

Federal Way, WA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: We had a mortgage loan with XXXX XXXX, fought for nearly 4 years ( serious stress! scandalous ways of this bank are too many to mention! ) Finally received the loan modification and made our trial payments and were accepted with final documentation. First loan payment at the new rate was to be XX/XX/XXXX. Than they did what they do best! They sold our loan to a new servicer XX/XX/XXXX. Meaning the first payment of our new loan modification was XX/XX/XXXX at the new rate. My husband not wanting this payment late sent the first payment to the prior Servicer of XXXX via XXXX to ensure it arrived asap that day. I was not happy, but thought no big deal that will be shown on our account and transferred with all our docs to the New Servicer, Ocwen Loan Servicing. I called within hours of that payment being made only to be told that XXXX received and accepted the payment, nothing more XXXX XXXX could do at this point. I called XXXX, they refused to speak to me as the loan is now in Ocwen 's hands. I called Ocwen, since this is a new loan in can take 20-30 business days for all documents to be transferred to the new servicer. They said, no problem it should post soon and we 'd be fine. They also confirmed that we 'd be fine with the loan modification docs. Come the middle of XX/XX/XXXX after many calls to check in they still did n't have our loan mod docs and we were getting calls asking for our monthly payment and foreclosure notices. I have over the last 4 years and 8 months spoke with well over 100 people, alot of them from XXXX that did nothing for me but get me so angry I could n't speak by the time I got off the phone. Hundreds of WASTED hours of talking to people, faxing documents, emailing and asking for my payment status, finally only until this year told I can talk to a supervisor after asking for years for my calls to be escalated to no avail! Then run around and around with so called 'research requests ' only to be told no payment here we sent it to you. Many confirmations via phone and documentation from XXXX XXXX that the $ was cashed and they have nothing to do with this until Ocwen initiates the transfer of money back to us. Ocwen says they sent it but never has provided any details, was it a check, what check #, was it cashed? when was it sent, was it XXXX XXXX? When was it sent, etc. NOTHING. Finally in XX/XX/XXXX got an escalation mgr to finally get our money they claimed they never had to be sent to XXXX XXXX back to us in XX/XX/XXXX. BUT, they refuse to admit ( and said so in writing ) that XXXX had it the whole time and they will not reverse the negative reporting, or give back the fees/costs or do anything more. If XXXX had it the whole time why did they give it back??? Got ahold of the Ombudsmen and it 's again being worked on someone who says they will get to the bottom of this and get back to me by XX/XX/XXXX. I WILL file suit, to get some recourse - if this sounds familiar and you want to contact me in regards to a class action I 'd be interesting in chatting, II know we are not the only ones dealing with this. They also have kept my unapplied funds over the last 4+ years when they were to return after 90 days and then decided once we paid the money they sent back to us that they would take all my unapplied funds and conveniently pay off all the illegal and invalid fees and costs they 've been charging to our account for years! I 'm over giving them chances and should have sued years ago! DO NOT GET YOUR MORTGAGE WITH OCWEN!!! They are horrible and the worst to deal with - very uneducated in the industry and unable to answer a question without having to read from their scripts that give you nothing!!!
Company Response: Closed with explanation

Timely Response

2017-07-21

MA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Ocwen Complaint * CFPB Complaint XXXX * On XX/XX/XXXXMy Mortgage was modified with XXXX XXXX XXXX ( XXXX ), We made three pre-modifcation payments of {$2800.00} each ( Escrow of {$740.00} ). We continued to make payments per the Modification agreement and were not notified by XXXX of any change to escrow. In XXXX of XX/XX/XXXXthe Mortgage was sold off and a new service Ocwen took over. On or about XXXX of XXXX we started receiving calls from Ocwen that our mortgage was in arrears some calls stated we owed {$800.00} more some {$1600.00}. Each call was different but the calls seemed to note an issue with escrow, further the monthly statements confused things even more because they contradicted the calls showing that we were paying the original agreed amount. We spoke to XXXX id XXXX she said to pay {$1600.00} and everything would be ok, we did. Then we received another call from XXXX ( id XXXX ) stating we need to now pay another {$800.00}. We asked why we needed to pay these amounts as the Town reported we were current. * After several more confusing conversations we requested orally that we be able to pay our own escrow because we had spoken with the Town and there was no shortage. We spoke to XXXX in XX/XX/XXXX and she stated that that would be ok but we need to send in a written letter which we did. At this point we started to get changes in our statements for amounts to pay. During XX/XX/XXXX and after discussing it with Ocwen representatives, we started paying escrow directly to the Town and later to the home insurance company XXXX. Sometime during mid XX/XX/XXXX we were told that we could not pay escrow directly and that our mortgage was in arrears over $ 12k. We were under bankruptcy protection for another issue ( but continued to make payments ) and continued to receive statements noting arrears. * We had continuing calls with Ocwen stating that we had made all principal and interest payments to them and RE payments to the Town and starting XX/XX/XXXXpayments to XXXX for insurance. We can show bank statements with all payments made but they continued to say we were in arrears to further confuse the issue, Ocwen sent payments to escrow recipients ( Town of XXXX for tax and XXXX for insurance ) which then were returned back to Ocwen. Frustrated, we hired the XXXX XXXX XXXX XXXX XXXX XXXX to assist. We sent in bank records statements from the Town and correspondence from XXXX all noting our continued payments. Ocwen attorney XXXX XXXX from XXXX XXXX XXXX ( XXXX ) still refuses to settle the issue even though the documents they send to use conflict, a summary from Attorney XXXX noted the arrears as {$21000.00} but the statement as of XX/XX/XXXXnotes {$27000.00} and shows a favorable escrow balance of {$7900.00}. * * It appears to me that the accounting system is not fully integrated accruing escrow based on estimates and not accounting for actual payments either to them or the Town/Ins. company for a total picture of what is due. In addition as of XXXX their website shows us as having paid in extra escrow ( {$7300.00} ) and only owing a small payment of {$540.00}. The website also reflects an incorrect Maturity Date of XX/XX/XXXX when the modification dated XX/XX/XXXX from XXXX XXXX XXXX states a maturity date of XX/XX/XXXX. Additionally, Ocwen has sent documents to our address with other mortgagees information. Further, on XXXX Ocwen returned our payment of {$3000.00}. I called customer service and spoke to XXXX Id : XXXX, while she seemed helpful she stated that Ocwen would only accept full arrears payment of approximately {$28000.00}. I explained to her that we have shown the Ocwen attorney - XXXX with bank statements and Town escrow history and insurance history that we do not owe nor have we ever owed that amount. Finally they have been negatively reporting on our credit which is causing denials of credit for both me and my wife. We are looking for any and all help with resolving this issue. Files are to large to upload but when requested we can send Ocwen 's XX/XX/XXXX claim for arrears and our offsets/payment that show now unfavorable balance is due. Also the original modification showing the payments and escrow that was to be paid per the original terms but then changed by Ocwen. All documents have been sent to Ocwen attorney XXXX.
Company Response: Closed with explanation

Timely Response

2017-07-21

NC

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: The home is on the market and we have a valid and current offer that is acceptable to the investor or so we have been told by the Ocwen. The Seller is a separated woman who in the separation agreement was awarded the home and the Husband Deeded the property the Wife. The Wife has a Protective Order against the Husband for XXXX. He is no longer on title to the property and is not required by NC State law to sign any paperwork pertaining to the sale of the home. Ocwen is holding up the approval of the short sale indicating that the Husband has to sign the Offer to Purchase and they want him on the HUD1 settlement. We are about to lose the one and only buyer on the house.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-07-21

Spring Hill, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: THIS IS NOT, NOT, NOT A DUPLICATE, BECAUSE THEY HAVE NOT ANSWERED ANY OF THE QUESTIONS. A date for sale is schedule for XXXX XXXX, 2017, and they are playing games with us. The questions listed below are still going unanswered. The sale must be stopped until these questions are answered. Ocwen loan servicing and XXXX, are both saying they do not have the original note, but they have not given us any proof that they have it. They lied to the court by stating that they had it to get the final judgement without properly notifying us and this is why we are asking these specific questions. 1. We are asking for any original documents that show who received the payment for the insurance on the mortgage, because it was not the XXXX estate, nor his beneficiaries. Where is our receipt from the original sale. WHO deposited the note? 2. where is the paperwork that shows that XXXX gave consent to have the funds donated to the alleged owner of the note. 3.Does the Clerk of XXXX County in XXXX have a license to sell this property, and if so can we have a copy of it? 4. Who are the investors that recieved payments on this loan, and what role does XXXX have in this mortgage? 5. We want to know who have any interest in this property higher than ours, the beneficiaries? 6. The reprinted copies we already have, so who has the right to reassignment of this loan if not OCWEN LOAN SERVICING INC? 7. IF Ocwen and XXXX have no interest then can the real party of interest identify themselves so we can communicate with them? Below see the previous complaints, Thank you in advance for you help in this matter. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Previous Request for production of information : 1.The original BLUE INK promissory note, front and back, associated with the Loan 2. Any allonge, front and back, affixed to the Borrowers promissory note for indorsements 3. All bookkeeping journal entries associated with the Loan 4. The deed of trust associated with the Loan 5. The insurance policy on Borrowers promissory note associated with the Loan 6. The Call Reports for the period covering the Loan 7. The deposit slip for the deposit of the Borrowers promissory note associated with the Loan 8. The order authorizing the withdrawal of funds from Borrowers promissory note deposit account 9. The account number from which the money came to fund the check given to the Borrower 10. Verification that Borrowers promissory note was a gift to the Lender from the Borrower 11. The name and address of the current holder of the Borrowers promissory note 12. The name and address of the Lenders CPA and Auditor for the period covering We are further requesting the following documents from you and your alleged parties of interest and you are hereby give an additional 10 days to reply to these demands. 1 ) form XXXX registration statement 2 ) form XXXX ( b ) ( 5 ) prospectus ( for the SEC ) 3 ) form FR XXXX balance sheets 4 ) form FR XXXX balance sheets 5 ) form FR XXXX balance sheets 6 ) Profits from stock market, trading your instruments?
Company Response: Closed with explanation

Timely Response

2017-07-21

Chickasha, OK

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-07-20

Bald Head, NC

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: We paid off our mortgage on XXXX XXXX, 2017 and the loan servicing company, Ocwen, has not yet send the Satisfaction document to our XXXX XXXX County Register of Deeds to comply with state requirements for lien release/satisfaction. It has been over 3 months since we wired the payoff funds. North Carolina has statute 45-36.9 that states ( see attached ) : 45-36.9. Secured creditor to submit satisfaction or release for recording ; liability for failure. ( a ) A secured creditor shall submit for recording a satisfaction of a security instrument within 30 days after the creditor receives full payment or performance of the secured obligation. ( c ) A secured creditor that is required to submit a satisfaction of a security instrument or a release for recording pursuant to this section and does not do so by the end of the period specified in subsection ( a ) or ( a1 ) of this section is also liable to the landowner for XXXX XXXX dollars ( {$1000.00} ) and any reasonable attorneys ' fees and court costs incurred. We discussed this situation with an Ocwen 'escalation relationship manager ' on XXXX XXXX, 2017. He checked with the 'lien review department team ' and found a XXXX XXXX, 2017 e-mail stating 'data was missing ', thus preventing completion of the Satisfaction document. He said he would research and reply in 3 to 5 business days. However, we have little confidence that Ocwen will quickly or properly resolve this situation. We do have a XXXX XXXX, 2017 letter from Ocwen stating that they received the payoff funds XXXX XXXX, 2017 and that these funds satisfy the loan in full. The mortgage was originally with XXXX XXXX, who transferred that line of business to Ocwen Loan Servicing - a huge disservice to us - have had several problems dealing with this company.
Company Response: Closed with monetary relief

Timely Response

2017-07-20

Santee, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response