OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 166
2017-07-12
Lk Buena Vis, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-12
MA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have tried multiple complains and phone calls to your office regarding this issue and I was not able to solve the problem. Ocwen mortgage services keeping misplacing funds in my account and not applying the correct amount of funds as described in the modification contract. Currently the amount of {$1900.00} were not misapplied in the account from a suspense account and Ocwen will not apply these funds to the escrow account as requested. The account was modified on XX/XX/XXXX . At the time the account was modified, there were funds in the suspense account was {$1900.00} and I had a positive escrow balance in the amount of {$3300.00}. the modification contract had Deferred Principal adjustment ( {$86000.00} ) . in the account payment history, Ocwen applied the additional principal balance funds of {$1900.00} and only applied an additional Deferred Balance Adjustment of {$84000.00}, a smaller amount compared to the described in the modification contract as a deferred principal amount. I have previously requested several time in writing and over the phone clarification to the application of these funds but have being denied.
Company Response: Closed with explanation
2017-07-12
East Haven, CT
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-12
East Orange, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-11
La Vernia, TX
Incorrect information on your report
Mortgage: Conventional home mortgage
Complaint: I was XXXX on XXXX of 2016 and during that time frame I was under the impression that my mortgage was being auto drafted out of the account. Due to some issues with my pay with Government my payment wasnt being deposited on time to my checking account causing payments be missed applied everywhere. Since that time frame I have paid off the balance on both my 1st and 2nd Notes with Ocwen Loan Services. I am now trying to relocate due to my orders to XXXX XXXX, Texas and am in the middle of trying to purchase a home and can not due to the lates on my credit report.
Company Response: Closed with explanation
2017-07-11
Asheville, NC
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-11
PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: the mortgage company is Ocwen..they refused to do a modification, I even got a legal aid lawyer that turned on us..after fighting with Ocwen for over two years they forced me and my family out, we did use the XXXX XXXX XXXX and they gave us a runaround.We paid other companies to help, we did.Every way we took to save our home, Ocwen through up a brick wall , they would n't compromise in any way ... although I send them adequate income all they wanted was my house and on XX/XX/XXXX they put us out, even though we had a son which was extremely ill, our son was a XXXX with serious issues, we were forced to leave and seven months after being forced out our son XXXX away in XXXX XXXX..we beg and pleaded with them, we were homeless for 17 days, we had to put our son in the hospital because we had nowhere to go, I wrote senators, congressmen, governor, even the president ( Obama ) no one helped..We knew that Ocwen was stealing the house we built away from us and nobody cared ... fourteen years, they sold our mortgage several times and yet nobody informed us.How could the government we pay taxes to, to protect us, how could they just turn their backs and allow these greedy soul-less companies steal our home..where is the justice!!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-11
Algiers, LA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-11
Brooksville, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-11
CO
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: In XXXX of 2016 I made 2 payments to my loan and specified that it was for 2 months of payments but they allocated only 1 payment towards my payments and the other one towards the principle of the loan without notifying me. When i found out what had happened then I was showing 30 days late.
Company Response: Closed with explanation
2017-07-11
Chicago, IL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-07-10
Palos Verdes Estates, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-10
Buffalo, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-10
Riverdale, GA
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2017-07-10
Fred, VA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I currently have a mortgage serviced by OCWEN Loan Servicing, LLC, for a property awarded to my ex-spouse resulting from a divorce. I am listed solely on the note. The ex-spouse was supposed to make timely mortgage payments as agreed upon in the final divorce decree, the property settlement agreement, and the special warranty deed. In XXXX of XXXX the ex-spouse stopped making the mortgage payment. I was made aware of the default in XXXX XXXX, and began correspondence with OCWEN to have my name removed from the note, and sent them a completed package with the divorce decree, property settlement agreement, and special warranty deed. OCWEN rejected that proposal about one month later and placed the property in foreclosure. In XXXX of XXXX, I again contacted OCWEN and requested a loan modification. I sent in my packet along with all the relevant divorce paperwork requesting a modification or forgiveness of a portion of the balance. I explained that I would pay the remainder of the balance in cash in 60 days. In XX/XX/XXXX, OCWEN rejected that offer. I then contacted OCWEN asking how can I remedy this situation, and the customer representative recommended completing a deed in lieu of foreclosure application, which I did on XX/XX/XXXX. I believe that OCWEN is intentionally rejecting these offers because the property is now valued more than owed, and wants to sell the property out from under me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-10
Cheverly, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In XX/XX/XXXX, XXXX loss his job and became unemployed, XXXX had already been unemployed since XX/XX/XXXX. Both of us were unemployed, we contacted Ocwen to request mortgage assistance in XX/XX/XXXX. At this point mortgage payments were current despite both of us being unemployed. Our savings were exhausted. Ocwen offered us an unemployment forbearance program beginning XX/XX/XXXX. At the time we were granted a year to make min. payments of XXXX per month and we made the monthly payment as instructed until XX/XX/XXXX. At which time XXXX and I were back employed and asked for a loan modification, sent in the application and was not told until XX/XX/XXXX that our loan modification was not an option because the investor XXXX XXXX refused to participate in loan modifications. Our home was under water by about {$100000.00} at the time and we opted to participate in the forbearance program because Ocwen indicated at the end the one year unemployment assistance program we would be eligible to apply for a refinance. Why would you offer me a refinance option that Ocwen knew did not exist? Ocwen the loan servicing company never told us that the XXXX XXXX does not participate in any loan modification programs and expected all past due to be paid up front in order to continue the loan. <P/>Had we had the funds we would have never asked for a payment exception, and surely had we known that we would be in a worsen position by participating would put our home in jeopardy of foreclosure because the lender would not give us the opportunity to refinance by loan modification. We were scammed by Ocwen who knew this would end up in a no win situation. <P/>We attempted to contact XXXX XXXX on two occasions and had to be called back because nobody was available to speak to us, and never received any return calls. We attempted on three different occasions to submit applications for modification with Ocwen and was led to believe this time it will be different and the second time the only option given was we had to turn over the deed in lieu of or do a short sale and the option to keep our home with loan modification was not an option. The house was under water and we were destitute, Ocwen was aware of programs that could have saved the property and did not inform us because we believe they wanted to foreclose on our home. <P/>We have been in this property since XX/XX/XXXX, in XX/XX/XXXX put in a new heating and air conditioning unit that cost more than {$5800.00} and in XX/XX/XXXX, a section of the roof fell in and we had to borrow money to replace costing us more than {$8200.00} when we had no money because we wanted to retain our property. After investing to keep the property in tip top shape, now Ocwen and XXXX XXXX want to foreclose on our property. <P/>All correspondence regarding XXXX XXXX, directs us to deal with Ocwen who says it is the lender who makes the decision to either foreclose or not, yet we are unable to get the lender to contact us or accept our call. <P/>On XX/XX/XXXX we received a letter from XXXX XXXX XXXX XXXX representing XXXX XXXX XXXX XXXX XXXX as trustee for XXXX XXXX XXXX XXXX XXXX, Mortgage Loan Pass through certificates, series XXXX, advising of foreclosure proceeding beginning for the debt {$370000.00}. We are asking an opportunity to resolve this issue with the bank however the bank will not take or return our calls. <P/>Had Ocwen told us up front that entering the forbearance program even if completed with on time payments would not help us because the lender does not do loan modifications we would have re-thought our decision to participate and opted to struggle to rob peter to pay Paul to avoid this foreclosure option. We were not given the opportunity to do this and we feel we were purposely misled by Ocwen representing XXXX XXXX. <P/>Please investigate for us, I only can imagine how many more people have been misled through this scam of yes, we are here to help and then when you are able to pay your mortgage payment they demand the entire arrears amount which anyone with common sense would know you do not have, for if you had it you would not have been in the program to begin with. <P/>XXXX can be reached at XXXX XXXX for further information.
Company Response: Closed with explanation
2017-07-10
Federal Way, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: OCWEN Loan Servicing is currently holding onto {$17000.00} in my escrow balance. This amount far exceeds the required escrow balance of {$7600.00}. <P/>I have called OCWEN numerous times to try to get the difference - which is {$9900.00} - between the required and actual escrow balance, returned to me. So far, OCWEN has refused to return these funds. <P/>It is impossible to get a straightforward, honest answer out of OCWEN. When I call OCWEN I either get someone at their call center in XXXX, who I can not understand, and when I ask to be transferred to the States, I get a millennial child in OCWEN 's so called " customer service '' department, who gives out wrong, incorrect information. <P/>In addition to seeking the {$9900.00} to be returned to me, OCWEN is also holding onto suspense funds of {$6000.00}. Again, it is impossible to get a straightforward, honest answer out of OCWEN as to what this suspense account is for, or how it got to be {$6000.00}. <P/>The last millennial child I spoke with at OCWEN gave me 4 different categories for how the suspense funds are kept, but could n't explain what the 4 different categories are, what they are for, and/or how they got broken down into these 4 categories, etc. <P/>The bottom line is that this {$6000.00} is my money, and together with the amount of the overpaid escrow balance, these funds, which total approximately {$16000.00}, should be immediately returned to me. Again, OCWEN has refused to do that, and that is why I am filing this complaint. <P/>For full disclosure, I am in the 59th month of a 60 month Chapter XXXX bankruptcy reorganization. The excess funds that I have paid OCWEN belong to me, and no one else, and certainly not to OCWEN. My OCWEN mortgage account is current and up to date.
Company Response: Closed with explanation
2017-07-09
West Newfield, ME
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-08
Columbus, OH
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I had a mortgage loan with Litton loan servicing I fell behind on my payments and was given a loan modification. What I did not realize is XXXX added XXXX to my loan balance in fees for the modification. Ocwen brought my loan and I did fine until I had some life threatening health issues, which caused me to fall behind on my payments. After being threatened with foreclosure I decided to sell my home. I 've been asking for a payoff amount for a few months. I was told to refer to the princable amount listed on the website. After entering into a contract with a buyer I was told the payoff amout is an additional XXXX dollars. The amount on the web site states XXXX. What recourse do I have to stop from paying these bogus fees.
Company Response: Closed with explanation
2017-07-08
Oceanside, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-07
Lafayette, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Please consider this correspondence to be formal notice that our mutual client is hereby submitting a complaint regarding the denial of loan modification because your company failed to evaluate this borrower for all loss mitigation options available in violation of Regulation X, 12 C.F.R. 1024.41 ( c ) ( 1 ) ( i ) .The lender is refusing to review the client file - the package for review has been faxed 2 times and they are stating it was never received - this has been faxed again today, but they are stating it is not 37 days prior to sale and a review can not be completed.
Company Response: Closed with explanation
2017-07-07
Jacksonville, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-07
San Bernardino, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-07
Jacksonville, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-07
Hillsdale, NJ
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation