OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 186
2017-05-08
Key Biscayne, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: The lender failed to provide the detailed explanation required by Regulation X, 12 C.F.R. 1024.41 ( d ). of the denial of a loan modification- the lender has stated that due to an HOA foreclosure they will not review for a loan modification - there are no provisions stating that a review for a loan modification can not be completed due to out side factors such as the HOA FC. While the client is working on paying the HOA and working out an arrangement to do so we requested a loan modification review to be completed.
Company Response: Closed with explanation
2017-05-07
Simi Valley, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Ocwen is my loan servicer for my mortgage. In XX/XX/XXXX , they denied my application for loan modification. Instead, as I was not working at the time put me in an unemployment program which took my payment from {$2400.00} to {$2200.00}. As it was explained to me the difference in interest could be paid later and added to the principle. I was told after a year they would relook at the modification opportunity and if I was working I would probably be approved. O n XX/XX/XXXX I calle d XXXX to look at refinancing my home. Finally, after 12 years of making my payments on time automatically out of my credit union account, I truly felt I was finally out of the water. What the rep from XXXX told me was Ocwen had been reporting my mortgage being paid late since I opted into this program. She could not help me. I never agreed to enter into a program that would report my mortgage being late, This would have ruined any chance of ever refinancing my horrible loan.I never signed anything agreeing to this as well, which Ocwen confirmed as they stated that could n't find any document signed by me. This is n't the only tim e Ocwen hav e messed up on my payments. Fo r one year they impounded my taxes and home insurance from my checking account without m y authorization. I have always paid for my own property taxes and insurance. They eventually refunded the money they took and blamed it on a new system they had started using. Again I never signed anything for them to withdraw this money from my account. I have sent a fax of notification telling them to remove these negative marks on my credit bureau. As my wife and my brother who 's a XXXX are also listed on the mortgage are also being negatively affected. I need to refinance my XXXX loans that I originated back in XXXX and until these reports are removed I will be unable to.
Company Response: Closed with explanation
2017-05-07
Longmont, CO
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-06
TX
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: We purchased our home in XXXX . In XXXX , we took out a home equity loan with XXXX . In XXXX , at the height of the financial crisis, our business experienced catastrophic losses. We asked to make partial payments and were denied. However, we were offered and approved for a loan modification, which we paid on time every month. Suddenly, our lender, which is now XXXX XXXX ( who acquired XXXX ), breached the agreement and asked for all payments in the former amount combined with fees and penalties due at once. We obtained legal assistance to fight for our rights and finally in XXXX , they withdrew the lawsuit. Our home has been underwater since XXXX . We have been trying to resolve this for almost 9 years. Then, in XXXX , they filed for foreclosure again and we filed against them on statue of limitations. While our case was being considered, the XXXX XXXX Court of appeals demolished statue of limitation laws in XXXX states. Texas now has no statute of limitations on foreclosure. They can foreclose until the end of time. In XXXX , XXXX started foreclosure again. We applied for another loan modification and were denied and received a letter that we were not eligible because we were over 90 days delinquent. The other reason is that they could not reduce our payment by 20 %. What does that mean? Our original loan was {$680000.00} and now they say we owe {$1.00} XXXX . The house is still underwater and we can not sell it for $ XXXX . Even though they are supposed to help home owners who are underwater with some of the XXXX XXXX in fines levied by th e US government, they have told us they will not help us. There is no t one person at Ocwen, who is the agent for XXXX XXXX , who has any authority to make a decision other than foreclosure. How in this great country, can we allow a foreign entity doing business on our soil not to follow the laws. And, the loan servicer is Ocwen and I can not even begin to list the abuses we have suffered at their hands. As senior citizens, we will never recover from this financially and XXXX and Ocwen get off without any agency or th e U.S. Department of Justice able to make them follow the laws. Ocwen is in trouble again, but they continue to break every federal law created to protect home owners. Ocwen has broken every Dodd Frank law.
Company Response: Closed with explanation
2017-05-06
CT
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We continue to get early morning phone calls from Ocwen Loan Servicing . Today ( Saturday, XXXX XXXX ) Ocwen called my home at XXXX and woke the entire family. Before I could get to the phone, Ocwen hung up and did n't leave a message. I have repeatedly told Ocwen re presentatives to never call my home early in the morning - especially during weekends.
Company Response: Closed with explanation
2017-05-05
NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Please see the attached XXXX XXXX XXXX for details of the homeowner 's grievances regarding Ocwen Loan Servicing.
In brief, Ocwen Loan Servicing made a modification agreement with the homeowne r in XXXX , which she paid into faithfully for several years. However, although Ocwen accepted the payments, Ocwen did not honor the loan modification. In XXXX Ocwen rejected payment. In XXXX Ocwen commenced a foreclosure action in which the XXXX modification agreement was not acknowledged. Ocwen has since agreed that the modification took place, but has not corrected the account and continues to charge interest and demand payment as though the XXXX agreement had not occurred. ( See paragraph 12 of t he Plaintiff 's Opposition to XXXX to Dismiss. ) Ocwen has thus far been unable to provide a clear accounting of what has happened with this loan. Later in XXXX the homeowner received a notice from XXXX , through which many of the payments were made, indicating that Ocwen had rejected a large number of her payments. This was the first time she received any notice that her payments from XXXX through XXXX were being rejected. They had been accepted previously.
Company Response: Closed with explanation
2017-05-05
Randolph, MN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We had an original sheriff sale ( Ocwen Loan Servicing ) date of X/XX/16 and the notice was published on XX/XX/XXXX , XX/XX/XXXX , XX/XX/XXXX XX/XX/XXXX , XXXX & XX/XX/XXXX . We had the property ( in the family for XXXX years ) listed for sale despite not wanting to at the end of XXXX XXXX . I called the local attorneys office XXXX XXXX XXXX XXXX on X/XX/16 asking the price it sold for and who purchased it and left a message. I did n't hear back so I called again on X/XX/16 and spoke wi thh XXXX XXXX and he stated it was pulled from the sheriff sale because " they did n't serve us '' which they are required by law to do. Since this was published we had to lower our asking price by $ XXXX because people knew it was going to auction. It is still currently on the market.
My husband has had unfortunate health issues over the last few years being in and out of work. He XXXX his XXXX over XXXX weekend in XXXX and was unable to work until earlier this year. He was in a XXXX for 8 mon ths for 23 hours a day with no income. He was denied XXXX twice. It is now under a second appeal with an attorney we had to hire to hopefully get some back-pay.
I tried to work with Ocwen for a modification, unemployment forbearance or anything to help save our property but to no avail. They have applied so many fees that we 've lost track. I do not believe Ocwen 's " Helping Homeowners is what we do '' motto because they do n't help homeowners. They drain them financially and emotionally by giving false hope and then letting you down. You talk to people all over the world that you ca n't even understand and end up getting so frustrated going around and around in circles. They need to be investigated, something needs to be done!
Thanks,
Company Response: Closed with explanation
2017-05-05
Lake Ronkonkoma, NY
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with explanation
2017-05-05
NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Ocwen Bank submitted a Motion to Default on the home loan while I am currently 50 % ownership and was protected under the Bankruptcy Chapter XXXX laws. XXXX XXXX Currently I received an order substituting Plaintiff to XXXX XXXX ( originally Ocwen ) which t he order was filed before I received the notification about the substitution which I oppose and will submit this to the court. Ocwen filed the Default and XXXX XXXX XXXX wasnt assigned the servicing company on public records or properly notified all parties of ownershi p of such change. I am the other person who has legal interest in the property and the one that is not receiving proper notification or servicing.. Please submit this to the highest level of investigation as you will find o ut Fair Foreclosure Act has be en violated along with other discrepancies with this process. This appears to be an under handed way to obtain a summary judgment without serving me the proper complain t, notice of intent to foreclosure or corrected notice and since Ocwen is trying to substitute Plaintiff XXXX XXXX XXXX XXXX as Trustee for XXXX Master Participation Trust seems to be a conflict in its self since they have not submitted any documents as well. This is XXXX starting all over again with in proper banking practices and attorneys filing documents without notification to all legal interested parties. Robo signing practices no XXXX checking all servicing documents etc
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-05
Grayson, GA
Incorrect information on your report
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-05
Miami, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-05
Mesa, AZ
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-05
Brkn Arw, OK
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-05
Albany, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-05
Newport, TN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: XX/XX/XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX , XXXX XXXX XXXX , XXXX XXXX XXXX XXXX , Arkansas XXXX , Re : XX/XX/XXXX letter from GMAC on " NOTICE OF RIGHT TO FORECLOSE " XX/XX/XXXX from XXXX XXXX XXXX , GMAC loan # XXXX / XXXX XXXX XXXX ) It was a sub-prime loan 2 ) XXXX on firs t mort. 3 ) XXXX on HELOC ,4 ) I t had an ARM teaser rate for 2 years and then went up {$400.00} per month 5 ) It was a conventional loan with no default protectio n ,6 ) I t had a balloon payment of XXXX at XXXX yrs. maturity when I will be XXXX yrs old! ( Called packing in the industry ) 7 ) T he loan in question appears to have been premeditatedly designed, engineered and deliberately fabricated for failure knowing I would never live long enough to satisfy the debt! 8 ) When one looks at the scenario ; it is RACIAL PROFILING & P REDATORY lending of the highest order on the elderly! Today I am an XXXX XXXX XXXX XXXX XXXX Veteran of the XXXX ( XXXX ) with an XXXX XXXX who would like to spend what time I have left in my home of XXXX yrs! A XXXX XXXX to evict me from my home on was issued XX/XX/XXXX
Company Response: Closed with explanation
2017-05-05
Clayton, MO
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-05
Philadelphia, PA
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: In XXXX I went into a modification mortgage program with Ocwen Mor tgage Services employed by XXXX XXXX . The modified mortgage would be a fixed rate, 20 year mortgage. I was told there would be a balloon payment. However, I was never told the balloon amount and, it was not disclosed in the modification agreement I executed. I requested by e-mail before and after the execution of the modification agreement the amount of the balloon payment and it was never disclosed by the mortgage representative. The mortgage would be paid in full on XX/XX/XXXX and the lump sum balloon payment due at that time. Over a year into the mortgage modification and on one of my many calls to Ocwen a customer service representative told me that the lump sum balloon payment would be {$80000.00}. Ocwen representatives have admitted that the amount of {$80000.00} was not disclosed in the documents executed. Ocwen acknowledges that their representative assisting me with the modification verbally told me the {$80000.00} amount before execution of the modification agreement. The latter is not true.
Meanwhile, payments that started at several hundred do llars monthly have been as high as {$1500.00} plus monthly and currently {$1000.00} and rising again.
Company Response: Closed with explanation
2017-05-05
Philadelphia, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Problem sinc e refinancing with XXXX XXXX . Since then, names have changed or moved to- XXXX XXXX e Littion ocwen Paying nonstop- never missed payments XXXX XXXX XXXX though did ask for proof of real estate tax payments because I was paying on a monthly program ( apply and got monthly installment program before buying house- and no problem with XXXX XXXX my first Mortage ) Th ey got proof and a letter from the city vertiflying I paid. XXXX says I did not even after proof. My house has XXXX houses with the same number and for some reason Texas division refuses to acknowledge that. Never a letter from XXXX XXXX to stop paying taxes that way. XXXX took over- and that send me a act XXXX ? What number - threatening me because of XXXX missing payments I sent XXXX XXXX XXXX packages with copies Front and back of checks showing the so called missing payments that was not missing Never a letter back Never a response ever I did show this to XXXX attornies and they did not tell me how serious this was- and did not take me on Though XXXX attorney wrote a letter on my behalf about the fact I was paying the real estate taxes on a monthly program I continue my path until the end of XXXX when I was kicked off the monthly installment plan. Not because I was missing payments but because I was payin g 2-3 months at a time which I have been doing sinc e XXXX . Never a letter telling me to stop doing it that way. Just kicked me off. Then later on I found out th e Mortage company is trying to foreclose on me. Never found out the true facts until XXXX 2-3 years ago on the last month of me fighting foreclosure on my own because attornies did not want to deal with me. I had help from XXXX XXXX who set up papers for me. XXXX attorney who looked my stuff in XXXX could have stop this foreclosure back in XXXX because of my hearing loss ( feel that is part of it ) and my locked gate. XXXX XXXX XXXX did not ask the right questions, they hurt me more than help. XXXX and I were talking to Ocelon and every check they say they did not get, I showed Front and back of showing payments. XXXX my only XXXX speaking relationship counselor sta ted on the phone I paid every time but he did not explain the foreclosure business. No attorney could - the Mortage company di d not/ n ever did respond in any time what the real issue is. Wh en XXXX XXXX took over in XXXX of t he last year I was fighting foreclosure., they never answered any of her requests for answers up to XXXX . The city got her for me. XXXX let me go two m onths ago because they do not do repa ( Mortage company took money and never acknowledged it t ) th is XXXX XXXX attorney figured out the real issue which was I was paying real estate taxes on a monthly program. Never did any Mortage/ servicing company stated they wanted to stop this That is simple enough If they wanted me to stop that- a letter would have worked It is funny they to this day do not state this as a reason To this day not respond to my attorney or me They did know I was paying real estate taxes because they were paid back by the city -- therefore knowing I was paying XXXX and Littion wer e both paid back. City never told me that they were paid twice And there WAS NEVer any acknowledgement that the city paid them back And never an acknowledgement that they used my Mortage payments to pay real estate taxes Except in their number sheets since XXXX - states supend forebearance They are threatening foreclosure again They do not send me statement billing so I wait until possible last minute. Please help- they are crooked Feel they want to take away home because I am an nothing person- XXXX XXXX and oldish Courts lacked understanding of my XXXX XXXX I am not XXXX Only XXXX judge understood This is not right Please help Got thisvthreatening foreclosure thing today and it is not right
Company Response: Closed with explanation
2017-05-04
Marietta, GA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-04
Portland, OR
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-05-04
Great Neck, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XXXX / XXXX / XXXX my mortgage servicing compa ny ( Ocwen ) received my cashier check in the amount of {$14000.00} which was applied toward the period of XXXX / XXXX / XXXX through XXXX / XXXX / XXXX . I had received a notice of default from the company for that period. As instructed by the company, prior to submitting my payment, I called to verify the EXACT AMOUNT past due on the account. I was told to send a bank check in the amount of {$14000.00} which was the exact amount needed to bring my mortgage current to XXXX / XXXX / XXXX and was received b y Ocwen on XXXX / XXXX / XXXX . I sent my check XXXX . XXXX in the amount of {$20000.00} under separate cover which the company received and applied accordingly for XXXX / XXXX / XXXX . I specifically asked for the exact amount that would be due for XXXX / XXXX / XXXX and was told {$20000.00}. I was assured there would be no additional charges. When I received my statement for XXXX / XXXX / XXXX , there was a total amount due of {$4200.00} ( {$ 2000.00} for XXXX / XXXX / XXXX and {$2200.00} listed as past due fees/other charges. I wrote a letter to the company requesting an explanation, and was told these fees were from servicing fees incurred in XXXX whe n Ocwen acquired the loan from Homeward Residential. I am not in agreement with these additional fees and respectfully request your assistance in resolving this matter.
Company Response: Closed with explanation
2017-05-04
Woodland, WA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: Today XX/XX/XXXX I will be sending in documents. Sale date issued - violation of RESPA - I never ot notice of the sale from OCWEN or XXXX XXXX the bank being investigated fro XXXX money laundering. I was force to file chapter XXXX to stop the sale date. I had to go through this last years and filed chapter XXXX last years as well due to the same actions. I have tried to modify since XXXX when Litton sold to OCWEN and used forced placed insurance when I had insurance. I am part of the Litton/OCWEN Settlement for the " Constant Judgment '' against OCWEN. I seek the written requirement that give those harmed the ability to modify under consumer relief for those that want and can save their homes. I want and can pay for this home. Now more fraud while under Settlement of RESPA violation of no notice for a sale date. Only by Realtor 's did I learn of the sale. Please help, sending in documents today XXXX .
Company Response: Closed with explanation
2017-05-04
Clarksville, MO
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I was trying to remove ex wife from title and they told you to apply for a modification and I was told in order to qualify you will need to stop making payments. The application process halted because they were requesting income documents from my ex wife. I did not receive written or verbal communication that there were missing documents from your submission and they did not advise of this until you called in to check the status. I was later told they did not contact you because of your ex wife 's bankruptcy. I did not have a bankruptcy and they should be in contact with me, they agreed and updated the system. I was then told by a different representative a month after my documents were sent that a modification would not remove her from the note and to do an assumption and requested paperwork and you sent in. They then said weeks later I can not do an assumption because your past due, which was their original instruction. They said they will continue with modification to bring me current, and requested documents I had already submitted. When you advised this my account manager had you send directly to her and said had to be that day because foreclosure sale is scheduled for XXXX . I was not provided written notice when they initiated the foreclosure process ( due to ex wife bankruptcy ) I was not provided written notice when a sale date was scheduled ( due to ex wife bankrupt cy ) Thi s all started in the middle of XXXX , they received all documents from me XXXX / XXXX / XXXX but then continually asked for more documents.
Company Response: Closed with explanation
2017-05-04
N Valley Stream, NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-05-04
Tucson, AZ
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: XXXX XXXX XXXX XXXX, XXXX, AZ XXXX Loan number # XXXX OCWEN Short Sale OCWEN is forcing an illegal foreclosure in the midst of short sale negotiations and has not served the home owner with foreclosure paperwork. the foreclosure date was re-assigned yesterday for XXXX/17
Company Response: Closed with explanation