OCWEN FINANCIAL CORPORATION

2018-01-03

Coral Springs, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with non-monetary relief

Timely Response

2018-01-03

Co Bluffs, IA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-01-03

NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I am facing a foreclosure sale date by my mortgage servicer Ocwen on XX/XX/XXXX. I have been battling them for several years as I try to resolve issues relating to predatory lending, mortgage fraud, misrepresentations and lies. Ocwens law firm outright lied to me about my standing with them and failed to disclose that they had moved forward with a court action while telling me they did not and that I was in review for a modification. I have tried all angles, including submitting packages repeatedly to their loss mitigation department as well as battling them in court, where I have found sympathetic judges who agreed that Ocwen and investor XXXX XXXX could not prove that they had standing to foreclose. However, the last court date the judge ruled that Ocwen could move forward with a foreclosure sale date. I work as a facility manager and my wife manages a supermarket and together we earn a solid living. We have the means to make a reasonable monthly mortgage payment if Ocwen would put a reasonable offer on the table. We were solicited by phone by XXXX in XX/XX/XXXX and convinced it was in our best interests to refinance with them. We have a special needs daughter and at that time she required a great deal of care and I stopped working so that I could care for her. We were surprised that our loan was approved since I was not working and the monthly payment of {$1800.00} seemed a bit high considering my wifes income was about {$4000.00} at the time. We did not understand the high interest rate and the type of loan we were getting ourselves into and were shocked after the fact when we found that our lender charged us close to $ 30K in points and junk fees. In XX/XX/XXXX the recession hit our family and we began missing mortgage payments. We tried to modify our loan but in the middle of the process the servicing was transferred and then sued by XXXX XXXX for foreclosure. I found it interesting that the suit was filed by XXXX XXXX yet the note had not been assigned to them yet, the actual transfer of the security occurred three months after the court paperwork was filed. There are multiple paperwork irregularities that I have found that I feel demonstrate a pattern of fraud and malfeasance on the part of the lender, the figures in some places dont match, we were not provided with a Truth in Lending disclosure etc. which led to the court dismissing the case. I continued trying to modify but got the runaround and in XX/XX/XXXX went back to court. The judge ruled that the lender had not proven that they possessed the necessary paperwork that would give them the right to foreclose. Multiple documents were requested to prove standing and continuity of obligation by the judge but they could not provide them. The loan went to Ocwen and I have been trying to get a modification but am routinely transferred to agents in a foreign country who speak little to no English. In XX/XX/XXXX I received a notice that Ocwen was filing with the court for foreclosure. We had finally been able to get some traction and a modification package was supposedly in process at Ocwen. We spoke with the Attorneys for Ocwen from XXXX XXXX on XX/XX/XXXX ( relating to upcoming hearing ) and were told that due to the fact we had a modification package in review that there would be no foreclosure activities going forward, that the foreclosure was on hold and that we did not need to worry about the court date.. We later found out that Ocwen and Attorneys had gone to court on XX/XX/XXXX and obtained a judgement of foreclosure against us. Why would their Attorneys speak with us and lie and tell us not to worry and why did they not disclose that they had already obtained a judgment of foreclosure against us? This makes no sense and these are the same types of unethical and unscrupulous activity that Ocwen has engaged in in the past.
Company Response: Closed with explanation

Timely Response

2018-01-02

Savannah, GA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: My mortgage account is not reflecting correctly on my credit reports, XXXX is showing my account as closed after numerous disputes and documentation sent to prove account is open still no resolution account still showing as closed, contacted my mortgage company they stated that they are reporting the account correctly.
Company Response: Closed with explanation

Timely Response

2018-01-02

Rochdale, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2018-01-02

Raymond, NH

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: Ocwen my mortgage servicer has made it nearly impossible to get private mortgage insurance removed XX/XX/XXXX-I inquired to have PMI removed since the value of my home has gone up due to the market. I was told over the phone, that I would have to wait 2 years before I could take market appreciation into account on the house, unless I was able to provide receipts and documents of the $ XXXX of improvements i made in the house XX/XX/XXXX-I received a document that stated I had to wait 2 years ( 2 years after the loan origination date ) before I could take market appreciation into account on the house, unless I was able to provide receipts and documents of the $ XXXX of improvements i made in the house. The document laid out the process, and made absolutely no mention of using a single vendor. XX/XX/XXXX- I received a document in the mail, stating my rights to cancel PMI, and the 3 stipulations that I had to meet verbatim The LTV ratio must be less than or equal to 80 percent as follows : For purchase transactions, original value is the lesser of the sales price or the appraised value from loan origination. For refinance transactions, original value is based on the appraised value from loan origination. The borrower must submit a written request to the address below. The loan must be current with no payments received 30 or more days late in the preceding 12 months or 60 or more days late in the preceding 24 months. The account must remain current throughout the cancellation process. Proof of a type satisfactory to the mortgage investor that the property has not declined in value since loan origination. ( Please note that any related fees will not be reimbursed by Ocwen Loan Servicing, LLC ). XX/XX/XXXX- Since my loan origination date was XX/XX/XXXX, I waited to the 2 year mark to get an appraisal done on the house. I got an appraisal done, and register mailed to Ocwen with the written letter to cancel PMI. XX/XX/XXXX- After no answer from ocwen or reply, I called customer service to ask what the status was. They said that a realtor estimate was not good enough, and that I would need to get an actual appraisal of the property. XX/XX/XXXX-After getting the appraisal, and mailing it to Ocwen registered mail, they said that the appraisal was not done through their single vendor, and the {$460.00} spent on getting the appraisal would be worthless. XX/XX/XXXX- After begging and pleading with Ocwen about the appraisal being from a NH State licensed appraisal, Ocwen still denied the appraisal to be used to cancel PMI. After being denied from using a state licensed NH appraiser, I asked which vendor we could use. Customer Service representatives, said " any vendor '', and then when I brought to an escalation manager none of them could name the actual vendor theyre required to use! Even in both denial letters, they do not state the actual reason that they are denying PMI cancellation. This is even after I met all the stipulations to cancel PMI, since it was not done through their single vendor it would not be allowed. This requirement was not mentioned in the contract signed at closing as well as the documents sent to me numerous times after making the inquiry of canceling PMI. This is even after Ocwen was forced to pay XXXX in very similar class action lawsuit, and barred from doing business in both Maine, and Massachusetts. Even after potential litigation. Ocwen refuses to honor my appraisal, for absolutely no reason.
Company Response: Closed with explanation

Timely Response

2018-01-02

Canyon Cntry, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-01-01

Winter Park, FL

Incorrect information on your report

Mortgage: Conventional home mortgage

Complaint: I am writing to file a formal complaint with Ocwen regarding incorrect and misleading information I was given by Ocwens employee XXXX ( rep ID XXXX ) regarding Ocwens Federally Declared Disaster ( FDD ) area assistance program. I am requesting that Ocwen fully research the call I had with XXXX ( rep ID XXXX ) who said she was working from XXXX, Iowa, on XXXX XXXX, 2017 around XXXX XXXX EST. XXXX is the agent who suggested the disaster area assistance program to me. XXXX said there would be no costs for participating in the disaster area assistance program and that there would be no adverse credit reporting would occur during the FDD program period. She never mentioned that the FDD program was a forbearance program and that it would be reported to the credit reporting bureaus as such. So, either XXXX was misinformed, gave me misleading information, or Ocwen acted inappropriately by reporting late payments during the FDD program period. In either case, I acted upon the information provided by XXXX and hence, Ocwen. I have suffered damages as a result. My credit rating has been hurt by falling over 12 points since the FDD program began. I have even been denied credit as a result of a negative credit experience reported by another creditor which can only be attributed to Ocwen.
Company Response: Closed with explanation

Timely Response

2018-01-01

Cocoa, FL

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was already discharged in bankruptcy and is no longer owed
Complaint: On XX/XX/XXXX, I was discharged in the United States Bankruptcy Court, XXXX District of Florida, Chapter XXXX. The debt on the condo I had financed through XXXX XXXX XXXX was also discharged. The condo was occupied by a squatter who lived there from XX/XX/XXXX to XX/XX/XXXX when the condo association filed suit against me for unpaid HOA fees as the bank did not foreclosure due to the many foreclosures in Florida at the time. In the meantime, XXXX XXXX XXXX had released their lien and the property was sold to the condo association via certificate of title for the amount due on HOA fees. XXXX XXXX XXXX, who apparently bought the loan from XXXX XXXX XXXX began sending mortgage statements and this showed up on my credit report as unpaid, so I wrote them a letter on XX/XX/XXXX and they removed this from my credit report. I then began receiving mortgage statements from XXXX XXXX and called them but they said they would need proof of my bankruptcy, which I faxed to them, but the mortgage statements continued to be mailed. Then, XXXX XXXX, a division of XXXX XXXX XXXX XXXX filed a Complaint against me and the condo association in XX/XX/XXXX, along with a Notice of Lis Pendens seeking to foreclose the mortgage. I filed an answer to the complaint stating that this property was discharged in bankruptcy. The case is ongoing in the XXXX Judicial Circuit Court of XXXX County, Florida, and I do not know what to do from here. I am still receiving mortgage statements for the balance due on a monthly basis. Just recently when I pulled into my driveway after work, a server stopped me in front of my home and asked if I would consider a deed in lieu of foreclosure on the property to XXXX XXXX and I told her that I do not own that property, that it was released in bankruptcy in XX/XX/XXXX, and the condo association is now the owner of the property. She asked if she could take a picture of me to prove she had spoken with me and I refused. She did take a picture of the home I currently own after I walked in the door.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-12-29

Patterson, MD

Closing on a mortgage

Mortgage: Conventional home mortgage

Complaint: XXXX/XXXX/XXXX - I received email solicitation to refinance with XXXX XXXX and receive a {$500.00} Ocwen " Loyalty '' Reward. XXXX/XXXX/XXXX and again XXXX I notified the " loan officer '' that I had completed preliminary disclosure documents but there was no loyalty reward and the documents reflected an appraisal fee that was paid. I requested accurate documents. I repeated this request to another purported loan officer on XXXX/XXXX/XXXX and, again to a loan processor. This was by electronic mail, and I will attach copies. I never received accurate disclosures. I received an email on XXXX/XXXX/XXXX that I had withdrawn the application and asking for me to complete an opinion survey. I completed the survey, said that I had never received disclosures, had NOT withdrawn my application and demanded a refund of the fee paid on XXXX/XXXX/XXXX in the amount of {$450.00}. I repeated this request for a refund on XXXX/XXXX/XXXX by email to the purported loan processor. I have not received a refund. I will attach a copy of the charge on my account, see p. 2 charge on XXXX/XXXX/XXXX in the amount of {$440.00}. XXXX is as much of a scam as Ocwen.
Company Response: Closed with explanation

Timely Response

2017-12-29

Detroit, MI

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-12-29

Norwalk, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-12-29

Plainview, TX

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2017-12-28

Warrenton, VA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-12-28

TX

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-12-28

La Vernia, TX

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: I received a letter from Ocwen Loan Servicing dated XXXX/XXXX/XXXX on XXXX/XXXX/XXXX. It stated that my loan modification failed due to " failure to return signed Trial Plan Agreement within the required timeframe ''. I disagree with this decision due to laon modification paperwork was uploaded and faxed to Ocwen. I was informed when I contacted Ocwen on XXXX/XXXX/XXXX ( at XXXX pm ) that the paperwork was received and nothing else was needed except the first payment, to which was made at the same time as the phone contact. I spoke to XXXX with agent ID # XXXX. I contacted them for clarification to the loan modification wording, since it is confusion as to which/what was good to fax/upload/email and which paperwork needed the original signatures. I was informed when I spoke to XXXX that all the paperwork was received and when I asked if I needed to overnight the originals, I was informed " NO ''. This is a conflict to the decision received on XXXX/XXXX/XXXX. I called and spoke to my relationship manager, XXXX XXXX, on XXXX/XXXX/XXXX. She informed me at that time the originals were needed to be sent in. AT NO POINT IN TIME did anyone inform me until the latest decision. I am not sure as to why, if Ocwen received the first payment and the uploaded and faxed paperwork, no one contacted me to say they NEEDED to ORIGNINAL PAPERWORK. After some research, I have found numerous complaints about Ocwen staff giving false and incorrect information. They have also been fined and have had class action lawsuits for fraud. I feel, due to the incorrect information when I CALLED for CLARIFICATION, I should be given another change to do a modification. I feel Ocwen has defrauded me and set me up to fail the trial modification. I am trying to fix my defaults with Ocwen, but feel they are impeding my progress.
Company Response: Closed with explanation

Timely Response

2017-12-28

El Sobrante, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I applied for a loan modification with OCWEN over a year ago and was granted a loan modification. And then they sent me something in the mail indicating that it was a trail period and the payments would be {$1400.00} before that the payments were only a {$1000.00} and I completed the trail process and for the third time they had some loan monitor from XXXX tell me that I did not complete my paperwork. This continues to be OCWEN 's answer when asking where is my documents to finalize the loan modification. I had to file Bankruptcy against my better wishes just to save my home. I completed the repayment plan and OCWEN received monies for back payments monthly. When I called on XXXX XXXX, XXXX to discuss the process for receiving monthly statements I was informed that I was not entitle to a change of address : ( from my XXXX XXXX to my Home ) address. OCWEN after eight months or more finally produce some loan modification forms that they forward to an attorney that is not my attorney : XXXX XXXX XXXX. I continue to await for the loan modification forms and monthly statements. I want to keep my home and I want to make the monthly payments at {$1400.00}. On XXXX XXXX, XXXX I received two calls from OCWEN and they stated that they were debt collectors. It was so hard to understand when they were saying due too their strong accent. For many of years this has been an ongoing problem with OCWEN they give you false hope on trying to help their customers. I have been a victim and it appears that they continue to hold me hostage with their illegal mortgage practices. I have also followed up and contacted Congresswoman XXXX XXXX and XXXX XXXX for additional assistance in getting this right. OCWEN has poor lending and mortgage practices.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-12-28

Columbia, MD

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-12-28

Antelope, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-12-28

Sarasota, FL

Struggling to pay mortgage

Mortgage: Other type of mortgage

Complaint: I purchased a new home in XXXX, FL in XXXX at the address of ; XXXX XXXX XXXX XXXX, XXXX, FL XXXX. I paid {$230000.00} for the home. I could only finance {$140000.00} at that time with XXXX XXXX so I financed {$35000.00} with XXXX XXXX which is the builder of the home, I put {$60000.00} down to XXXX XXXX and {$35000.00} down to XXXX XXXX ( the builder ) leaving a balance of {$140000.00} to finance the home. I have a deed that proves the {$350000.00} was paid-off in XXXX leaving me with only {$140000.00} balance to the lender. About ten years into the loan I borrowed {$42000.00} for a small business loan that I incorporated into the original mortgage and still maintained one mortgage. The issues began when my mortgage was being bought out by three other loan companies which includes my original mortgage company XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX and finally Ocwen Loan Servicing ( current lender ). In summery, without my knowledge the factuality information about my loans being transferred from one to another were without my knowledge or my consent. All these transfers were raising the mortgage amount and the payment amount as they were bought out beyond my control. With all the issues that I have been dealing with made me do a lot of extra research and I have found out that all the listed lenders ( excluding XXXX XXXX ) are in class action lawsuits and being sued for fraudulent actions, such as over charging for forced insurance, causing sales of homes and placing people in foreclosure. This was severely doubling the loan payment and increasing the mortgage as consumer fraud as it was being bought out from lender to lender. There is no proof in this matter that says I am responsible for all these added amounts and fees and where they came about. Please assure me by my request, signed modification agreements and by my allegations that this is of fraud and Im correct. I can show proof of the original mortgage amounts. Please assist me by helping me resolve my issues by reviewing my original note which I have showing I paid {$230000.00} for the original mortgage, and {$1200.00} payments, giving the {$60000.00} to XXXX XXXX, {$35000.00} to Banner Homes and having a remanding balance of {$140000.00} owed in which I have been paying on since the purchase of the home for at least 24 years. Respond to me by carbon-copies who is resisting me on these recurring matters. Kind Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Fl XXXX CELL : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-12-28

Lewisville, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Residence fell behind while husband was critically ill in XXXX.For months I tried to get Ocwen to allow me to modify my loan and they refused for a year. They " lost '' paperwork over and over that I sent. When they finally allowed it ( after I retained a lawyer ), I paid all the excelerated payments they asked and THEN they refused the last one and said over XXXX was due to reinstate the loan. I have done EVERYTHING requested. In this time, my husband died and I also was trying to get the home titled to me. We were married over 50 years. They have asked for lots of information, which I have sent, MULTIPLE TIMES. I have copies AND I sent info certified. They keep insisting I do n't send the things requested but I have a record. Their tactic is to delay and then take a person 's home. If I have to sue them, I will. They will NOT get my family home. They have stolen, lied and act UNETHICAL over and over. I want the home in my name, I want them to adjust the payments back to what they were, take my payments and leave me the XXXX alone. Do Something about these Crooks! My last letter from them is dated XXXX/XXXX/XXXX ( they are again asking for things " missing ''. But these items WERE included in previous pkg. I have a copy!! ). I now have only missed payments because they have Refused it. I will file bankruptcy if needed, they have had plenty of opportunity to allow for modification ( if anyone needed it, an elderly woman, with deceased husband does ). They have only exacerbated ALL THE PROBLEMS.
Company Response: Closed with explanation

Timely Response

2017-12-27

Franklin Lks, NJ

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-12-27

Abbott Park, IL

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-12-27

Norwalk, CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-12-26

Gloucester City, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Ocwen Loan Servicing put a {$500.00} charge on my monthly payment for : XXXX XXXX XXXX XXXX XXXX. They said this is for vacant properties. This property is not vacant, the house is owner occupied and currently occupied. The house is not in foreclosure. They can not explain why they charged this fee. No inspection was made, and Ocwen states there was no reason for any such inspection to be made, yet the fee remains.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response