OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 127
2017-12-26
Oxford, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I previously sent a compliant to your department reference number : XXXX regarding OCWEN LOAN SERVICING LLC. After reviewing Ocwen 's response they are basically not forthcoming and appears to be involved in a very unethical situation which took place previously. Ocwen Loan apparently became the servicer for my residence at XXXX XXXX XXXX XXXX, XXXX Georgia XXXX. After further research it was revealed this home was involved in several fraudulent loans, in which we were the victims of Identity Theft and Mortgage XXXX. I did notify Ocwen there were several loans on the property, however, we never signed any final documentation. The documentation we received from the closing attorneys was fraudulent. At this current time, Ocwen was given an unmanageable debt. We were unaware of this issue until we were alerted a realtor who pulled documentation regarding the property. In addition, it appears one of the attorneys was charged with embezzlement. WE OWN NOTHING AND WHERE DID OUR MONEY GO? We are taken legal action against all parties involved. we do feel it is in Ocwen 's best interest to initiate damage control before this hit the media. In addition, they responded to our denied modification which they TOTALLY LIED ABOUT, and they are constantly threatening to foreclose on a home was MAJOR FRAUD just to cover their XXXX! In addition, there are additional loans on this property from other mortgage companies. Ocwen stated they had our signature on file on the documents regarding the financing of this property. WE NEVER SIGNED ANY FORMS, THERE WERE NO NOTARIES AND NOT ATTORNIES. We were told to show up at XXXX and XXXX, XXXX XXXX XXXX, XXXX Georgia XXXX. The attorneys assistant was present. We inquired about the signing, we informed the process was complete and the attached forms was mailed.
Company Response: Closed with explanation
2017-12-26
PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: My complaint is that I did a loan modification sometime ago and we were fine until our interest rate started going up. That 's why we got the modification in the first place. We are on a fix income and my husband is XXXX. I reported this to XXXX XXXX XXXX.
and now they 're saying apply for another modification! This is not fair for them to keep raising interest rate when we 're on a fixed income and pay on time every single mo. and now this will cause a hardship.
Company Response: Closed with explanation
2017-12-26
Diamond Bar, CA
Closing on a mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-12-26
Cumberland, RI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-12-25
Las Vegas, NV
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: CFPB Complaint We request that Ocwen Loan Servicing answers the following questions pertaining to Ocwen Loan Servicing name being on the investor title insurance policy issued by XXXX XXXX XXXX.
1-Why is Ocwen Loan Servicing name on the investors title insurance policy?
2- Did Ocwen request XXXX XXXX XXXX to change the investors name from XXXX XXXX XXXX ( our original lender ) to Ocwen Loan Servicing?
3- Is Ocwen aware that by law, Ocwen must show proof of ownership of the mortgage loan/asset prior to having XXXX XXXX XXXX put Ocwen on the title insurance policy as the investor?
4- Is Ocwen aware that XXXX XXXX reflects that the title insurance policy is for the investor only?
5- Is Ocwen aware that XXXX XXXX website clearly reflects that the title to a piece of property is the evidence that the owner is in lawful possession of that property?
6- Is Ocwen aware that our mortgage loan/asset was sold by XXXX XXXX to another investor per bankruptcy, court order in order to pay their debts?
7- Is Ocwen aware that the new investor does not need to be a member of XXXX XXXX nor do they need to obey by the membership rules since they may or may not be members?
8- Is Ocwen aware that on XX/XX/XXXX, we signed a disclosure statement at the time of closing that XXXX XXXX in named on the mortgage for XXXX XXXX XXXX but reflects that XXXX XXXX is NOT our lender?
9- Is Ocwen aware, when an asset is transferred or sold without the permission of the current investor, it is unlawful?
10- Is Ocwen aware that when a servicer, trustee or the nominee ( XXXX XXXX ) sells or transfers an asset without authorization from the current investor, it is considered defrauding an investor?
11- Does Ocwen and their counsel understand that this is NOT about our NOTE or DEED OF TRUST that was signed by us? What matters if any laws have been violated and who violated these laws! What matters is if our rights were violated at any given time? What matters is who caused the fraud, which caused us mental and emotional damage from XX/XX/XXXX to present!
12- Is Ocwen aware that in XX/XX/XXXX, we contacted HAMP and notified them of our letter sent to Ocwen along with Ocwens response?
13- Is Ocwen aware that HAMP stated that if Ocwen tries to foreclose on us, to call HAMP back and notify them of what is occurring?
14- Is Ocwen aware that we have NO Trespassing signs with cameras on our property which is located at XXXX XXXX XXXX XXXX XXXX Nevada XXXX and by Nevada Law , anyone caught on this property without authorization from the property owner is in violation of Nevada law and will be subjected to prosecution?
Now, brief explanation what has occurred. In XX/XX/XXXX, I wrote two letters to Ocwen Loan Servicing. One letter was regarding Ocwen updating all the credit bureau inaccuracies which we sent by proof of mailing. The second letter sent to Ocwen was regarding me being XXXX XXXX XXXX through the federal government. I notified Ocwen that if the government shuts down for any reason, I would not get paid and we would not be able to pay our home mortgage until the government starts sending my benefits to us. If this occurred, this would not be any fault of ours! I also notified Ocwen that if they tried to foreclose on us in the future, we request to go to foreclosure mediation to request that the Original Note and the Original Deed of Trust is presented to mediation. By challenging a securitization mortgage, if the servicer does not have the original note and the original deed of trust, they can not foreclose on our HAMP modification agreement per HAMP and XXXX XXXX! Both the original documents must be present in order to enforce our HAMP modification agreement ( per HAMP ). Now, on XX/XX/XXXX, we received a large package that had a cover letter dated XX/XX/XXXX which states ; enclosed is the copy of the document you requested. Now, the documents that Ocwen sent us was ; a modification agreement with XXXX XXXX dated XX/XX/XXXX, the Deed of Trust dated XX/XX/XXXX, the Note dated XX/XX/XXXX along with title insurance document ( mortgage priority guarantee plus ). NOTE : we did NOT request these documents! Ocwen and their counsel are providing these documents to reflect that we signed the original note and the original deed of trust, reflecting that we agreed upon the conditions within these documents! Now, it is my understanding that under Nevada law, Ocwen is required to prove ownership of our loan/asset in order to be on the title insurance policy! In XX/XX/XXXX, we signed our note and our deed of trust at XXXX XXXX XXXX in XXXX Nevada and our lender was XXXX XXXX XXXX. Since XXXX XXXX XXXX went bankruptcy in XX/XX/XXXX in XXXX Delaware, they are now not the investor. Per documentation that is in our possession, XXXX XXXX purchased our loan from XXXX XXXX XXXX in XX/XX/XXXX. XXXX XXXX stated in writing that they placed our loan/asset into a pool of trust known as XXXX XXXX XXXX XXXX XXXX. Then, XXXX XXXX XXXX which was owned by XXXX XXXX sold our loan to XXXX XXXX, per our modification agreement. In XX/XX/XXXX, XXXX XXXX and all their affiliates went bankruptcy in XXXX Delaware, was ordered by the court to sell all their assets to pay their debts. XXXX XXXX then closed their business! This means that XXXX is not the current investor anymore! This means that there is another investor and most likely not a member of XXXX XXXX which means that the investor does not need to obey by XXXX XXXX membership rules. This means that XXXX XXXX unlawfully had Ocwen Loan Servicing create a transfer of Deed of Trust to the trustee, XXXX XXXX XXXX in XX/XX/XXXX without the permission of the new investor which is unlawful! We then sent multiple letters to XXXX, requesting an un-broken chain of assignments from our original lender, XXXX XXXX XXXX to present. As of today, we have not received anything from XXXX. It appears that XXXX never tracked our mortgage as required by the agreement between XXXX and all their clients such as XXXX XXXX XXXX.
Per our original mortgage paperwork that we signed at XXXX XXXX XXXX in XX/XX/XXXX, there is a disclosure statement about XXXX which states ; XXXX is a company separate from your lender that operates an electronic tracking system for mortgage rights. XXXX is NOT your lender ; it is a company that provides an alternative means of registering the mortgage lien in the public records. This means that XXXX was supposed to maintain assignments from one investor to another. Furthermore ; this document clearly reflects that XXXX is NOT the investor and XXXX XXXX XXXX did NOT grant XXXX any power to sell or transfer our mortgage loan/asset to anyone, at anytime!
With that being said, our loan can not legally be sold or transferred to Ocwen Loan Servicing or to XXXX XXXX XXXX without the current investors permission! By selling or transferring a loan/asset that belongs to another investor without permission is un-lawful. Furthermore ; the agreement between XXXX XXXX XXXX and XXXX must be considered null and void since XXXX XXXX never created a chain of assignments from XXXX XXXX XXXX to present as they were supposed to do by tracking each loan when they were sold or transferred! I wonder if this would be considered a breach of contract between XXXX XXXX and XXXX XXXX XXXX! Furthermore ; this complaint serves as notice to Ocwen Loan Servicing that Ocwen Loan Servicing, any person or company are NOT authorized on our property at anytime! This complaint also serves as notice that we exercise our rights to have any and all future foreclosure documents be delivered to us properly ( served in hand ) and that we will go to foreclosure mediation requesting the original note and the original deed of trust present in court, in order to enforce the HAMP modification! We also exercise our rights to have a document examiner present in court, in order to verify the documents authenticity!
We request that Ocwen Loan Servicing and/or Ocwens counsel must answer all of our questions above truthfully and under penalty of perjury. As you well know, perjury to a federal or state agency that has an open complaint/investigation is against the law! We request a full investigation into this matter by federal and state agencies. If any laws were violated, all parties that violated our laws must be held accountable for their actions! Due to the fraud that has occurred all parties involved with our mortgage loan/asset have caused us unnecessary pain and suffering, mental and emotional damage from XX/XX/XXXX to present, which we will request compensation in court! Please see the supporting documents within the document section!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-25
NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Ocwen Loan Servicing engaged in dubious, illegal and patently fraudulent activity in pursuit of a foreclosure in XXXX State Supreme Court violating both the National Mortgage Settlement agreement with Ocwen, regarding servicing standards, and highlights the problems with Ocwen 's REALServicing platform as laid out in the lawsuit : CFPB v Ocwen Case # XXXX, US District Court , Southern District of Florida XX/XX/XXXX -- A " Denial for request of Mortgage Assistance, '' dated XX/XX/XXXX, was uploaded to the NY Court 's web system on-line during a mandatory foreclosure status conference ( mandatory appearance by plaintiff 's attorneys ). This was a fraudulent document given that defendants never applied for mortgage assistance. Blame was laid at the feet of an inexperienced young lawyer who had managed to gain access to the REALServicing system and obtain the document.
XX/XX/XXXX -- Attorney affirmation by plaintiff 's lawyer stating the uploading of previous document was a " mistake '' XX/XX/XXXX -- Affidavit from Ocwen representative again stating " Denial '' document was mistakenly uploaded.
XX/XX/XXXX -- Supplemental affidavit from same Ocwen representative reiterating that XX/XX/XXXX document was mistakenly uploaded.
In response to two Show Cause orders XX/XX/XXXX and XX/XX/XXXX lawyers for two firms representing the plaintiff filed Affirmations in Opposition, respectively, that the mistake should be overlooked and that " ethics '' training had been instituted for all lawyers in the firm ( XX/XX/XXXX ) and that no real harm had been done to defendants ( XX/XX/XXXX ). Furthermore, in the XX/XX/XXXX filing plaintiffs attorney indicated that the REALServicing system had flagged the case and that no further modification-related communications with defendants would be initiated. Plaintiff 's lawyer stated that " Ocwen 's Records Are Accurately Kept, Maintained and Available To Their Foreclosure Firms. '' Plaintiff 's lawyer also stated ( XX/XX/XXXX ) that " care was taken to ensure that the offers were not sent, given Defendants ' clear position ''.
XX/XX/XXXX -- Despite the aforementioned affirmation a packet of information, dated XX/XX/XXXX, was received by defendants. It was a " You Are Approved for a Loan Modification Trial Period Plan. '' Again neither defendant nor their attorney requested this modification.
Company Response: Closed with explanation
2017-12-24
Albany, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I 've been dealing with this situation since XXXX. I 've negoiated and paid them, only to have them contrive fraudulent payment history. At one point, I over paid them and filed litigation in XXXX XXXX against more than 25 defendant, over half being " secrete '' insurance companies. After the first court hearing, OCWEN advised they would honor my Due Process rights as well as answer the mandatory 12 USC 2605. I dismissed without prejudice my case but the defendant FAILED to comply.
The attorneys contrive fraudulent claims they are processing the MANDATORY QWR but fail to do so. Then every 6 months to a year, they file, WITHOUT NOTICE to myself, a new foreclosure action, hoping I 'll miss it and they can get the court to " Sneak it '' thru the system will violating 12 USC 2605 and blocking me from ID litigation parties and filing a lawsuit against the proper parties instead of more than 25 defendants, unless all 25 defendants are guilty.
Company Response: Closed with explanation
2017-12-23
Windsor Castle, PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-12-22
Abington, PA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-22
Bayview Garde, IL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-12-21
Wood Ridge, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-12-21
Winton, CA
Closing on a mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: FRADULANT CLAIMS OF SECURITES FRAUD, DUEL TRACKING, ROBO-SIGNING, CONSPIRACY TO COMMIT A VIOLATION OF VIOLATION, CALIFORNIA FALSE CLAIMS ACT.
FROM XXXX OUR PROPERTY XXXX XXXX XXXX XXXX XXXX CA. XXXX WAS SUBJECT TO CRIMINAL INTENT TO DEFRAUD REGULATIONS AND SECURITIES OF OUR CONTRACTED PROPERTY XXXX # XXXX RECORDING FARDULANT DOCUMENTS AND CLAIMS IN THE XXXX XXXX RECORDERS OFFICE AND THE SECURITES EXCHANGE OFFICE WITH FALSE NOTICES OF DEFAULTS FOR INSURANCE CLAIMS.FALSE CLAIMS OF TRUSTEES DEED UPON SALE WITH XXXX DIFFERANT TRUSSEE 'S CLAIMING THE SAME PROPERTY AT THE SAME TIME OF FRAUDULANT SALE.
OUR PROPERTY WAS PURCHASE IN XXXX AND A FULL RECONVANCE FROM OCWEN AND XXXX WAS RECIEVED IN XXXX ONLY TO HAVE A PROPERTY SOLD FROM UNDERNEATH US BY OCWEN, WHO CLAIMS TO BE OUR SERVICER FOR OUR MORTGAGE WHICH OCWEN ENTERED INTO A PURCHASE AGREEMNET IN XXXX FOR BOTH THE XXXX AND XXXX LIEN ON PROPERTY IN WHICH WE ENTERED INNTO A MODIFICATION AGREEMNET WITH XXXX XXXX AND XXXX BANK, WHICH OCWEN TOOK OVER IN XXXX ONLY TO HAVE OUR HOME OF 23 YEARS STOLEN FROM US.
DOCUMEENTS OF INTEREST # '' XXXX XXXX XXXX XXXX XXXX FALSE TRUSTEE DEED # XXXX XXXX FRADULANT ASSIGNMENTS # XXXX, XXXX XXXX XXXX WE ARE DEMAANDING A FULL INVESTIGATION ON OUR SECURITIES FRAUD CLAIMS, WITH CRIMINAL INTENT FROM OCWEN XXXX XXXX AND XXXX, AND THE XXXX XXXX AFFILATES XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX AND XXXX XXXX XXXX AND ATTORNEYS WHO FALSIFIED CHANGE OF TITLE AND CALIFORNIA FALSE CLAIMS ACT.AND DAMGES FOR VICTIMIZING OUR FAMILY AND PROPERTY.
Company Response: Closed with explanation
2017-12-21
Brick, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-21
Center Moreland, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-12-21
Atlanta, GA
Struggling to pay mortgage
Mortgage: VA mortgage
Complaint: On XXXX XXXX, XXXX I was told I that all my information was being viewed for modification and any foreclosure procedures were on hold. I had an auction date for XXXX XXXX. I received a letter on XXXX XXXX that my modification couldnt be approved because my house had a sell date with in 7 days.
Company Response: Closed with explanation
2017-12-20
Toledo, OH
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-12-20
Rochdale, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have been dealing with Ocwen sinceXX/XX/XXXX regarding being behind on my mortgage and was never offered a repayment plan in this process. I can apply for a Hardship with my 401K Plan but need a Demand Letter or Notice with specific language as how many days or months the loan is in default, the amount I need to pay in order to avoid foreclosure proceeding and a future date in order to bring the account current. I have been corresponding the past month with XXXX, an Escalation Manager at XXXX, ext. XXXX. We spoke on XX/XX/XXXX and I stated to her that I would fax over the 401K Guidelines. I faxed over the document on Wednesday, XX/XX/XXXX in order for me to be approved for the Hardship ( I was previously denied in XX/XX/XXXX ). I was off from work for two days due to my mother pre-op appointments. I spoke with XXXX to discuss the faxed information in regard to her submitting the information for me to receive a letter and an updated Reinstatement Quote. To date, I only received a Response Letter and a Reinstatement Quote which shows different amounts that I owe. I can not submit that because the money amounts do not match. I called on Tuesday, XX/XX/XXXX and requested the same Notice or Demand Letter with the specific language. I was told that the request would be put in. Why? This should have already been put in the system. I then called on XX/XX/XXXX for an account update and spoke to a Customer Service Rep. and requested to speak to an Escalation Manager. He listened to my request of what I needed from XXXX and he noted this in the account as he stated. This is why Ocwen was sued because of mishandling of accounts. My Servicer was changed but Ocwen still services the loan?
Company Response: Closed with explanation
2017-12-20
Freeport, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-20
Conway, SC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-12-20
ME
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: For two or so years I have been trying to get a modification on my mortgage. I became ill and got behind for two years they ask for paperwork and applications. I always get a letter saying my package is complete and a few days later they request a copy of something I already sent or they cant find it or read it. I started emailing a copy, and sending the original by mail. Still they loose something. They also request updated financial records cause it takes so long that the dates expire. I got so frustrated I got an attorney to send a copy also. Still they pulled the same stuff on them. Mind you the clock is ticking and Im closer to foreclosure. I went to my second to last court date where I was informed by their attorney that I wasnt approved because they didnt have my taxes. One thing they never asked for. I was also Informed I missed out on qualifying for an Obama loan and a loan for XXXX people. Plus I coulda got a streamline loan back when I was 3mos behind but I was never Rd offered one and didnt know it existed! but now its too late. I was given an extra month to get financing done if I agreed to sign a paper letting them foreclose. I didnt get a modification even though this time they had my taxes, in fact I was sending the papers by email and was blocked and found out I had to send the papers in a PDF. I told them by phone I would have my attorney do it. Which they did 3days later. I got an e mail the same day I was blocked thanking me for the paperwork and saying my package was complete an it could take a while before they made a decision. I sent a reply saying how amused I was cause they blocked my paperwork and my attorney was going to send it to them in the next day or so, I also added that my package couldnt be complete cause it was never recieved! Shortly after I was denied. I called and asked why cause the email they send with the reason was encrypted and I couldnt open it. I was told that it costs the company a lot of money each time they do a modification and they had no intension of approving it. Now I am trying to get a new mortgage but because my house is my place of business no one will give me a mortgage and I shouldnt have gotten one, I should have got a business loan. My current loan with OCWEN only shows the house the Barn an indoor arena dont exist per the way the Mortgage was written. I have till XXXX-17 to get a new loan of some sort either business or personal loan to catch the payments up. HELP!
Company Response: Closed with explanation
2017-12-20
Detroit, MI
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: received a escrow payment history from ocwen for the years XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX. for everyone of these years a escrow account adjustment was taken out of my escrow account. on XX/XX/XXXX a escrow adjustment was done two times. on XX/XX/XXXX the escrow balance was XXXX on XX/XX/XXXX the balance was shown a deduction of XXXX no reasons given. on XX/XX/XXXX the escrow balance was XXXX a adjustment was made for XXXX. when I contacted ocwen they stated it was taken for a new modication. I called the CFPB they told me the escrow money could only be used for taxes and insurance .when you sigh papers for the new agreement to have your mortgage modification they never added any documentations stating they were taking money out of my escrow. there response to my questions have been to email me new payment numbers explaining it was done for the modifications. what is the purpose of a modification to help people who have fallen behind on payments. not to make a new agreement with trail payments and then take your money which has a surplus that should have been sent to me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-20
NJ
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: When I make payments they are not processed properly so that it shows I am always late by a few dollars and New late fees are added. I pay those fees to just get rid of them and then next month there are new fees and they tell me the additional money paid was either put towards principle or in escrow by mistake. A mistake is once not over a time of 2 years. This is clearly a purposeful, illegal violation of my rights. I am stuck and do not know where to turn. They have wrecked my credit and no matter who I talk to it never gets resolved. Most recent, monthly bill was XXXX was told was late 2 months. I said pay what I need, they said XXXX. I said ok, then 10 min later on same call, oh you didnt owe that, you owed XXXX. I said just put the extra towards principle and then the regular amount will be due XXXX before the XXXX. I get the paper statement for the XXXX payment and its for XXXX with another XXXX in late fees and more bad credit reporting. Please help!
Company Response: Closed with explanation
2017-12-19
Green Oaks, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-12-19
Raymond, NH
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-12-19
Scottsdale, AZ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Adjustable rate mortgage payment increased from {$3600.00} to {$9000.00}.
Have never missed a payment or been late in 13 years, but ca n't refinance because we do n't have 2-years employment history, so a loan modification is the only option.
We 've been in the Ocwen " Request for Mortgage Assistance '' process since XX/XX/XXXX, and provided all the requested documentation by XX/XX/XXXX. It takes Ocwen 2-3 weeks to review documents, and on three separate occasions they have requested the same document that is already in their possession.
It 's impossible to reach a representative who can or will review the paperwork and sign off, and we have n't even made it to the underwriting/remodification stage.
It appears that Ocwen 's strategy is to appear like they are trying to process loan modifications, while relying on purposely inefficient processes to maintain the status quo. I know for a fact it would n't take this long if they were processing a new loan application. In the meantime, our mortgage payment increased by 2.5x and {$5400.00}. We ca n't survive much longer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation