OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 123
2018-01-18
San Jose, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My Name is XXXX XXXX, i paid my loan mortgage on XX/XX/XXXX to Ocwen Loan Services, LLc., then on XX/XX/XXXX i received a letter in which they congratulating me for paying the loan, and they said that within 6 Months Ocwen will send the lien release document to the county courthouse in which the property resides. then i trust them and went along with Ocwen promise, then on XX/XX/XXXX, i try to get reverse mortgage to supplement my income i found out that Ocwen never file the lien release, i have been sending many letter to tree different departments, the last department, " title search department '' send me a letter saying that Ocwen hire a third party company to investigate this matter, so fare up to today Ocwen has not file any document to release the lien.
After i start investigating turn out that Ocwen does not have any document from the original lender XXXX XXXX XXXX XXXX XXXX XXXX, that empower or hire Ocwen to be the loans servicer nor the collector for my loan, Ocwen claim that it was the responsibility of XXXX XXXX XXXX XXXX to file the loan Assignment, but Ocwen not even have any document from XXXX XXXX XXXX XXXX entitle them to be the loan servicer or collector no my loan, and i know this for a fact, because i have been asking Ocwen to send me a copy of any documentation they have in which XXXX XXXX XXXX XXXX empower Ocwen to service my loans, their response is that XXXX XXXX XXXX XXXX never send them the loan assignment, and as fare as they concern it was XXXX XXXX XXXX XXXX to send them the loan Assignment, after i heard this poor scuse, i wrote Ocwen telling them that they should never service nor collect any money from me until they have all the documentation in order, because since they do not have any document authorizing them to service the loan, that was false representation, and they were breaking the federal law " Predatory Lending Law '', and the '' California Assignment and Satisfaction of Mortgage Law '' after I pointed these to laws to Ocwen, their repay was that Ocwen hire a third party to look and resolve my problem, so far nothing has happened.
Also i did more research and i found out that XXXX XXXX XXXX XXXX is not longer in business, on XX/XX/XXXX XXXX XXXX XXXX XXXX declare chapter XXXX bankruptcy, and they were acquired by XXXX XXXX XXXX XXXX XXXX, and it was signed off by Judge XXXX XXXX of the US Bankruptcy, central district of XXXX XXXX California, even more, XXXX XXXX XXXX XXXX XXXX they do not keep companies, they buy them and they sell them piece by piece to different Investors, and of course the investors or the new company that acquire the division of real estate loans from XXXX XXXX XXXX XXXX, they probably do not have any records authorizing Ocwen to be the loans servicer or the collector for my loan.
My loan is pay in Full since XX/XX/XXXX, but according to the county to the XXXX county there is no liens satisfaction recorded ( i still owe the all the money ), your help will be appreciated.
Thank you XXXX XXXX XXXX XXXX : XXXX XXXX XXXX.
XXXX XXXX, CA. XXXX email : XXXXXXXXXXXX
Company Response: Closed with explanation
2018-01-18
Gloucester City, NJ
Took or threatened to take negative or legal action
Debt collection: Mortgage debt
Seized or attempted to seize your property
Company Response: Closed with explanation
2018-01-18
E Massapequa, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-01-18
Caulfield, MO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-01-17
Davenport, IA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-01-17
Portland, OR
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-17
Mission, AZ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-16
Delray Beach, FL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-01-16
Temperanceville, VA
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: XXXX XXXX XXXX XXXX XXXX XXXX .
XXXX XXXX, VA. XXXX XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX.
XXXX, XXXX XXXX Supporting Statement to My Complaint Against XXXX XXXX XXXX The modification process with Ocwen Loan Servicing, LLC was a hopeless effort because of the reasons that I will try to explain in this letter. After submitting the hardship letter and the modification application in XX/XX/XXXX, we were told that our modification was denied by Ocwen because quote unquote, Your monthly housing expense is less than or equal to 31 % of your gross monthly income and you are not eligible for a Home Affordable Modification dated XX/XX/XXXX. One month later, we received a letter from Ocwen stating that we recently received your request for a Traditional loan modification. My wife and I did not send a request for any one type of modification. The reason why that type of modification was denied, Ocwen stated that the reason ( s ) was : The request for a modification has been declined by, XXXX XXXX, the investor or master servicer of your loan. Your Hardship reason does not meet modification program requirements, dated XX/XX/XXXX. Please Note that I was told by a Ocwen rep. someone at XXXX XXXX stated that we could not receive a modification because we had already received TWO prior modifications. I spoke to XXXX XXXX about this matter and asked her to find in any of the files forwarded to them from GMAC that we had TWO previous modifications and give me the dates. I also ordered Ocwen to send me a copy of both modifications Ocwen and XXXX XXXX implied that we had received. I dont understand why my hardship reason was unacceptable. On XX/XX/XXXX, we received a letter from XXXX XXXX suggesting that we plan to attend a FREE foreclosure prevention event being held in your area. I went to the event and spoke to a XXXX from XXXX XXXX ; they directed me to speak to an Ocwen XXXX that was also in the room, XXXX XXXX XXXX XXXX Community Relations Specialist Hope Division, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. Email address : XXXX NMLS # XXXX. XXXX XXXX took a look in the computer and pulled the notes under my loan number and told me that it was noted in my file that my modification was denied because Ocwen and or XXXX XXXX felt that the date of my hardship was not acceptable. XXXX XXXX told me to just change the date of the letter and resubmit the hardship letter by emailing it to him and he would forward it to the right department. XXXX XXXX stated that he would request that Ocwen reopen our case or modification process, XXXX XXXX after listening to my situation stated to me that we would qualify for different programs ; he wished us well and told me to follow up with him after emailing the rewritten hardship letter. Ocwen reopened our modification and told us to resubmit another application with it. We resubmitted another modification application in XX/XX/XXXX, the following month Ocwen sent me letter asking me to send a completed self- employment financial form. I faxed Ocwen the completed form around XX/XX/XXXX. In XX/XX/XXXX we received another letter from Ocwen referring that they had been trying to reach us and that we need to contact them, if we did not our modification will go into foreclosure. I called them and asked why did the send the letter when we had just sent another application and that I had fax the last form needed to complete the package. A rep. from Ocwen then told me that they needed another application because the forms had been changed, I stated to them that they should be able to us the application that was just sent in not 30 days ago. A few days later we received a letter from Ocwen on XX/XX/XXXX, stating that we had received a Streamlined Modification Trial Period Plan starting with the first payment at the amount of {$1600.00} for three months and they would determine the terms of the plan after making the first three months payments. The trial period payments were only about {$80.00} dollars different from our original monthly payments. I call Ocwen and asked did our application contribute in any way to the decision of the terms of this plan, and I also asked exactly what a Streamline Modification is? It was stated to me that a Streamline Modification is a prescreened modification ; I stated that our application was not factored in the decisions because if I could afford {$1600.00} payments, we wouldnt be in a hardship. Please note that I have been very frustrated with this entire modification process and I feel that we will never receive a modification with Ocwen. In XX/XX/XXXX- XX/XX/XXXX we went thru the same run around with GMAC ; we had to get an Attorney to get the modification. I cost us over {$2000.00} to hire an attorney. Later to get a letter on XX/XX/XXXX from Paying Agent XXXX XXXX, XXXX stating that we were eligible to receive a payment as a result of an agreement between federal banking regulators and XXXX XXXX XXXX in connection with an enforcement action related to deficient mortgage servicing and foreclosure processes. A payment of {$400.00} was sent to us, after our mortgage was sent to Ocwen by GMAC in XX/XX/XXXX. Please also note that I have had previous dealing with Ocwen in the handling of my Grandmother and Mothers home, a house my grandfather build in the early XX/XX/XXXX. The house was paid for, over the years it started to need some fix up work, my mom and grandmother to out an equity loan with Ocwen, they were on a fixed income. Ocwen gave them an adjustable mortgage loan, after a few years the mortgage went up to almost a 15 % interest rate. My Grandmother was in her XXXX and my mom in her XXXX. After trying to get the home refinanced and being turned down because the house was not of value to cover the loan that Ocwen gave my family, I took over the handling of the mortgage situation. I was authorized to speak with Ocwen about my family home, after going back and forward with Ocwen pleading with them for a modification with a fixed rate or anything to help them with their situation. After approximately two years writing letters to Ocwen litigation department, Ocwen foreclosed my family home that I was raised up in, I then forwarded all of the information and letters to my mothers attorney. I had found that Ocwen sent an appraisal company of their choice from XXXX Virginia to appraise my family home, I saw in the appraisal upgrades that were not in the home and never have been in the home and that the appraiser compared the 40 year old property with other houses that were only within 20 years of age. The attorney took the case and within four months my mom received the deed to their property paid in full. The name of the law firm was the XXXX XXXX XXXX XXXX @ XXXX, Case # XXXX in XX/XX/XXXX under the name of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA. XXXX. It was good to see resolutions to our problem, but it does not help the pain and sorrow you feel when families are going through the crisis. The mortgage companies got vacant homes sitting on the books because people just gave up on trying to deal with these companies with all the games they play, only to be investigated later and having to pay money to the Government that they have made on the loss of families properties with equity from years trying to make the payments as agreed. In XX/XX/XXXX I filed a complaint against XXXX XXXX XXXX with Congressman XXXX XXXX XXXX in XXXX XXXX Virginia, Ocwen took about 9 months before issuing a final response, It was a bogus response without details. In XX/XX/XXXX after we received a foreclosure sell date date on our property, I retained a Attorney XXXX XXXX XXXX, XXXX. to keep from loosing our home. Attorney XXXX filed a motion in the XXXX XXXX Courts to stop the sale of our property and began working on a modification. We later received a motion from attorney XXXX to Withdraw From Counsel in XX/XX/XXXX, the motion was filed based on false claim. I showed up in court on the scheduled court date, a young lady approached me when I entered the courtroom, she stated to me that she was attorney XXXX XXXX XXXX representing attorney XXXX XXXX. Attorney XXXX approached the stand and argued the case before the Judge without stating her name and affiliation with attorney XXXX, I told the judge that I was only behind in my payment to the attorney, attorney XXXX supported the false motion filed, I DID NOT Argue the case when she lied because I felt that I did not need an attorney that will file a false motion against me. After the case attorney XXXX gave me her business card and stated to me that if I had any questions, to call her. A few weeks later after we no longer had no attorney representation, we received a letter from the local attorney firm representing XXXX XXXX XXXX, the firm was the same name that was on the card that attorney XXXX XXXX gave me after the hearing I had for my attorney. The firm name is : XXXX XXXX XXXX / Attorneys at Law. My wife moved out the house do to the stress of our situation, we received another sell date and I had to file bankruptcy to keep from being charged on our credit with losing our property in Mortgage Forecloser and mortgage repossession.
I filed complaints against both attorneys with the Virginia State Bar Association in XX/XX/XXXX, I waiting for a response. Please feel free to call me anytime @ XXXX.
Sincerely, XXXX XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-16
NC
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Since XX/XX/XXXX, I have struggled with Ocwen changing the terms of my loan so that they were taking money from my escrow account. They force-placed home insurance on the property even though I had my own homeowner 's policy in effect with XXXX XXXX. I have called so many times that I can not tell you how many times. I have paid to meet with an attorney about this. I wrote several letters to Ocwen and I called Ocwen several times. Everyone I spoke with at Ocwen was very aggressive. I now have a homeowner 's policy with XXXX XXXX XXXX XXXX XXXX XXXX. I never had my home insurance lapse. Yet Ocwen billed {$590.00} per year to the escrow. I have also paid my own property tax in XX/XX/XXXX and yet Ocwen paid the taxes from escrow. My entire experience has been a nightmare.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-16
FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: XXXX XXXX XXXX XXXX, NY XXXX XX/XX/XXXX Consumer Financial Protection Bureau - CFPB Subject : Loss of home due to non-response from Ocwen Loan Servicing, LLC Reference Ocwen Loan XXXX CFPB : In the last quarter of XXXX, a contract for the short sale of our single family residence at XXXX XXXX XXXX, XXXX, NY was arranged for by XXXX XXXX of XXXX XXXX XXXX XXXX ( XXXX XXXX ) and the Law Offices of XXXX XXXX XXXX, XXXX. ( XXXX XXXX XXXX, XXXX XXXX, NY XXXX ).
Our home for thirty years, Ocwen Loan Servicing, LLC, had purchased the mortgage in XXXX, which disturbingly, followed approximately one year after our previous encounter with Ocwen in XXXX, XXXX. There, we had cosigned a mortgage for the home of my sister-in-law, XXXX XXXX. XXXX defaulted and skipped from the property, leaving my wife and I holding her debt. Ocwen bought that mortgage.
With the XXXX property devalued, we ultimately arranged for a short sale. Ocwen denied our plea for help. The sale failed and the house went to tax auction. Our once excellent credit was destroyed.
It would seem that, in our weakened financial position, Ocwen has targeted us for fleecing.
Today, we again face foreclosure. My wifes career as a XXXX XXXX took her from XXXX XXXX to XXXX. The ever enlarging Ocwen monthly fees and usurious charges stretched us to the breaking point. Due to continuing bad credit stemming from our XXXX fiasco, we were unable to qualify for an affordable mortgage.
While we were current with our monthly payments in XXXX XXXX, we attempted a short sale for our overvalued home. This was with XXXX XXXX in XXXX. Again, Ocwen refused to work with us.
Then, my wife suffered broken bones due to a fall and a subsequent hospital stay revealed her XXXX. Unable to work, XXXX accepted Social Security XXXX retirement. Similarly, I took an early Social Security benefit in order to be with her. On a fixed income, we moved from XXXX XXXX to more affordable XXXX. Consequently, we stopped our monthly mortgage payments.
Then, XXXX XXXX of XXXX XXXX arranged for a short sale which was only {$10000.00} below assessed value. Approval of this by Ocwen would begin to heal our credit. Although we have no equity in the home and would receive no monetary return, after many years of high fees, Ocwen would still walk away with a profit.
Having complied with all Ocwen applications forms, we awaited Ocwen short sale approval. And waited, until finally, the 90 day contract period expired at new year. Our would be buyer walked away.
Our pleas for help from Ocwen failed to spark any sympathy in XXXX and today Ocwen remains true to form.
As our lawyer and our realtor bargained with one part of Ocwen, another Ocwen branch would alternately threaten foreclosure, offer faux sympathy with impersonal letters advising we seek council or offer to restore our contract in exchange for a huge sum of money we did not have.
Our realtor and we have since parted company, resigned to Ocwens indifference.
We foresee no benefit from this complaint, other than urge you to confront Ocwen in the hope of sparing others our pain.
Sincerely, XXXX and XXXX XXXX
Company Response: Closed with explanation
2018-01-16
Jackson, MI
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-01-16
GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: i have not paid a mortgage since 2016 and i have a buyer who is willing to do a discounted payoff with Ocwen Loan Servicing. Due to the condition of the property i am lucky to have an offer at this time. The home has significant amounts of mold inside and out. The deck has been sited by code enforcement on more than one occasion. I do not want to take the chance of losing my buyer simply because the lender and/or investor is refusing to be reasonable. I thought that the lender was supposed to assist me with foreclosure alternatives. At this time, i feels as if the investor and/or servicer is n't doing what the government says they should do to provide me with foreclosure alternatives, i feel as if they are being unreasonable, by not allowing a review of a discounted payoff. I am desperate for help, and with no other option I am reaching out to you for help.
Company Response: Closed with explanation
2018-01-16
New Orleans, LA
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2018-01-15
Arco, CA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: 1. Although I have along with my complaint, asked of XXXX to remove and stop billing me for the property taxes, it refused to. Instead, it instructs me to send a letter requesting the removal of the escrow account. I do not need them to remove the escrow account, because other fees may apply to it. My request is for Ocwen to stop billing me for my property taxes and to refund the amount it has billed and received. I will pay my taxes on my own. Ocwen overbills my account and always has more that was is owed to the tax collector in my account. Ocwen should not be earning interest on my money.
2. I was told by XXXX XXXX XXXX that I had a Ballon payment. Therefore, I began to pay extra money toward the Balloon amount. I asked Ocwen to tell me if the Balloon amount is the same as Deferred amount but it never responded to that question. If the Deferred amount is not the Balloon payment, I want all extra payments made toward the principal, to be credited to the Balloon Payment that is due at the end of the loan period.
3. Ocwen claims that on XXXX XXXX, 2017, it refunded {$680.00} but never provide me with a canceled check nor did it include interest earned for the said refund.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-13
Buck, PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-12
Discovery Bay, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-12
Bkln, CT
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-01-12
Capitol Heights, MD
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-01-12
Liverpool, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We originally fell behind on our mortgage when my husband had an accident and was unable to work due to a XXXX XXXX. We tried to get a modification and was unapproved. In XXXX XXXX they put us on a payment plan and told us to put {$10000.00} down and make payments of {$2500.00} a month for ten months ... We were now behind {$20000.00}. When we first started trying to get modified we were only behind {$6000.00} which was XXXX XXXX. We kept getting the run around with no answer until XXXX XXXX when we got a reply that that modification program had ended in XXXX XXXX. We started the payment plan with {$10000.00} down and made the payments on time and even paid more than was due. Hurricane came and Ocwen contacted me and told me due to the disaster I was eligible for the disaster plan which would give me three months no payments but I could still pay something on the loan if I had it. A month later I tried to make a payment and was told that I could not. When I asked why they said I defaulted on the payment plan. I told them that they put me on the disaster plan. They said that I did not qualify for the disaster plan after they submitted it. I asked why did no one contact me to let me know and they just apologized and said nothing could be done. I was then told they can put me on another repayment plan in order for me to keep my home. This time I needed to put {$8000.00} down on XXXX the XXXX and make a payment in the amount of {$3500.00} on XXXX XXXX. I told them that I can not afford those types of payments but they said that was the only option. I took a loan out on my car and paid the {$8000.00} but I cant afford {$3500.00} a month. My regular mortgage payment is {$1600.00} a month which I can pay with no problem. I asked them if they could take the {$10000.00} that I am behind and roll it into my mortgage as I have over {$60000.00} in equity andI was told no.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-12
Lake Mary, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2018-01-12
Brookside Village, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-01-12
Addisleigh Park, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-01-12
Aurora, CO
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was paid
Company Response: Closed with explanation
2018-01-12
Canaan Lake, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation