OCWEN FINANCIAL CORPORATION

2018-02-01

Saratoga Spgs, NY

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-02-01

Greensboro, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-02-01

Clayton, NC

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: * THIS IS NOT A DUPLICATE COMPLAINT * My initial complaint was closed on XX/XX/XXXXwithout Ocwen Loan Servicing taking all the needed action to have their credit item expunged from my credit file. Initial Complaint Details Complaint number : XXXX Date submitted to CFPB : XX/XX/XXXX Ocwen Loan Servicing did not address in their correspondence letter datedXX/XX/XXXX that they were going to update the first Delinquency Date to XX/XX/XXXX ( they are reporting XX/XX/XXXX ) with the credit bureaus : XXXX, XXXX, XXXX and XXXX. This credit item needs to be purged due to age of first delinquency. Ocwen only handled half of my first complaint, which was to report that I was 180 days past due on XX/XX/XXXX. Further, Ocwen has already admitted, in writing which I attached, that they first acquired servicing rights on XX/XX/XXXX from XXXX XXXX XXXX with a loan due for XX/XX/XXXX. This is an undisputed fact that they already substantiated. Ocwen Loan Servicing, LLC also incorrectly reported they transferred my account to XXXX XXXX XXXX onXX/XX/XXXX. My account was transferred on XX/XX/XXXX. You may reach out to either XXXX XXXX ( XXXX ) XXXX in the Ocwen Office of Ombudsman or XXXX XXXX in the Ocwen Office of Ombudsman ( XXXX ) XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-01-31

Freeport, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-01-31

Anaheim, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-01-31

Mabank, TX

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: XXXX XXXX XXXX XXXX XXXX ( 0 minutes ago ) IT WOULD, ALSO, BE FAIR FOR ME TO BE AWARDED COMPENSATION FOR ALL THE MORTGAGE COMPANIES XXXX, XXXX XXXX , XXXX XXXX. XXXX XXXX AND XXXX, ETC. XXXX OF THEM, BANKS, SERVICING COMPANIES THAT FLIP AND BUNDLED AND SOLD MY LOANS. OFTENTIMES, WHEN THEY CHANGED HANDS I WAS NOT NOTIFIED AND WHEN I WAS PAYING NOTES, THE OLD MORTGAGE COMPANIES KEPT MY PAYMENTS AND DID NOT TURN THEM OVER TO NEW MORTGAGE COMPANY AND THEY DEMANDED I PAY AGAIN, TWICE. to me OCWEN IS BREAKING THE FDPCA -- FEDERAL DEBT PROTECTION COLLECTION ACT BY FILING A CLAIM AGAINST ME, THE HOMEOWNER ON A STALE TEXAS 4 YEAR STATUE OF LIMITATIONS TIME-BARRED DEBT. WILL YOU, THE CONSUMER FINANCE PROTECTION BUREAU, CITE OCWEN FOR VIIOLATIONS? WILL YOU PROTECT THE HOMEOWNERS OF AMERICA WHO ARE UNJUSTLY MISTREATED? DID YOU KNOW @ XXXX HOMEOWNERS HAD HOUSES FORECLOSED ON IN PAST 6 OR 12 MONTH PERIODS IN U.S? YOU, CFPB, ARE SUPPOSE TO PROTECT US. Thursday, XX/XX/XXXX and Wednesday, XX/XX/ *****THIS LETTER SERVES AS NEWLY DISCOVERED EVIDENCE AGAINST OCWEN LOAN SERVICING, AND IS EVIDENCE OF WRONGDOING AND THEM BREAKING FEDERAL TRADE COMMISSION AND CONSUMER FINANCE RULES AND DEPARTMENT OF SAVINGS AND LOAN RULES : ***** I. I allege that Ocwen is retaliating against me and denied my loan modifications after promising me to work with me, and stated they would definitely give me a loan mod, because : 1. Ocwen found out through letters agencies sent to them that I filed complaints against them ; only, then, suddenly, they denied my loan mod. 2. I allege also, that Ocwen is discriminating against me, because I am on a fixed income. 3. The Legal Disclosures regarding Notice regarding Credit Discrimination states : " The Federal Equal Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age or because " all or part of the applicant 's income derives from any public assistance program '' or because the applicant " has in good faith exercised any right under the Consumer Credit Protection. The FTC -- Federal Trade Commission, Equal Credit Opportunity, Washington, D.C. 20580 is the federal agency that administers compliance with this law concerning the creditor. II. I HEREBY STATE THE ABOVE STATED IS EVIDENCE TO ADD TO MY FILE TO RE-OPEN MY CASE, OR ISSUE ME A NEW CASE BECAUSE I ALLEGE OCWEN IS DISCRIMINATING AGAINST ME, BECAUSE OF : 1. age-I am an elderly XXXX XXXX XXXX woman. 2. marital status -- I am not married 3. public assistance programs -- I get small XXXX and a social security check monthly and monthly food stamps, and 4. I exercised my my right under the Consumer Credit Protection Act. TO THE OCWEN LOAN MODIFICATION DEPT AND RELATIONSHIP MANAGER : THIS LETTER SERVES AS MY APPEAL FOR MY LOAN MODIFICATION YOU DENIED ON LETTER DATED WEDNESDAY, XX/XX/ OCWEN SENT TO ME. Your rules state I have 30 days to appeal ; thus, this letter is serving as my appeal to your denial of my loan modifications. Some of your information might be incorrect ; thusly, I am asking you to review my information again for my loan modification. I am, also, asking you to solve this matter in all fairness to me by giving me the deed and title to my home, asap free and clear and to cancel my debt on this loan with Ocwen Servicing Loan you say I owe, as the 4 Year Statue of Limitations and Time-Barred Debt is in affect on my loan, and you have no right to bring any negative procedures against me. This account is still under litigation. I am considering my other LIMITED options I have with your company. Right now, I am requesting you to send me a " Short Sell '' packet and all the instructions for a short sell. Yes, I do have a realtor, and I do have a BUYER for my home, IF YOU REDUCE THE TOTAL AMOUNT OWED, SO I AM ASKING YOU TO SEND ME A PAYOFF STATEMENT AND TO CANCEL THE MAJORITY OF THIS DEBT, AND PERHAPS CANCEL {$300000.00} OF THIS DEBT OR TO JUST VOID THE TOTAL DEBT AND GIVE ME MY DEED/TITLE FREE AND CLEAR TO MY HOME. AGAIN I AM ASKING FOR SEVERAL THINGS. 1. Reconsider a loan modification you denied, again, after you promised one to me, before I made my complaints 2. Give me the title/deed to my home free and clear. 3. Send a complete Ocwen Loan Servicing short sell packet to me. 4. Send me a greatly reduced payoff statement. XXXX XXXX Account No. XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-01-31

Kelly Usa Br, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-01-31

Las Vegas, NV

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-01-31

Coconut Grove, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-01-30

Three Bridges, NJ

Took or threatened to take negative or legal action

Debt collection: Mortgage debt

Seized or attempted to seize your property
Complaint: Ocwen as a servicer for XXXX XXXX XXXX XXXX XXXX is illegally and fraudulently foreclosing on my property using a XXXX assignment as nominee and assignee for XXXX dated 5 months after XXXX failed and the XXXX member relationship as well as nominee status ended. I have all documents from public records that proof my claims and a very detailed report written by me with attached documents. I am also aware and have it from the federal courts where OCWEN and XXXX were doing the exact same thing using the same ammo to another home owner. The federal court proceeded to rule the documents presented by Ocwen and XXXX void ruling in favor of the home owner See XXXX XXXX XXXX XXXX XXXX v. XXXX, XXXX XXXX XXXX. XXXX XXXX - Dist. Court, XXXX Texas 2015 - XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-01-30

Pittsburg, TX

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2018-01-30

San Francisco, CA

Closing on a mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-01-30

Homestead, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-01-30

DE

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-01-29

Bellaire, TX

Trouble during payment process

Mortgage: Other type of mortgage

Complaint: Ocwen Loan Servicing has reneged multiple times on both written and verbal agreements that we have had since Harvey flooded my home in XX/XX/XXXX. I have yet to receive a single cent from the advance or final payment from my structural insurance checks. The construction on my home is 75 % complete. The original written and verbal instructions stated that I was to hire the contractor directly and that Ocwen would endorse my advance check, return it to me for deposit, and I would pay the contractor directly. I have documented 16 phone calls over 4 months. On XX/XX/18 XXXX XXXX told me that they have all required paperwork and Ocwen will immediately cut a check for my receipts. Subsequently, and in repeated phone calls, I was told that the " exception '' was rejected and that a committee has decided to release only {$40000.00} to me. As of XX/XX/XXXX, not even that check has been sent, even though I paid extra, via personal check to expedite it.
Company Response: Closed with explanation

Timely Response

2018-01-29

Erwin, TN

Trouble during payment process

Mortgage: FHA mortgage

Complaint: In XX/XX/XXXX I applied for a home modification on my existing house through Ocwen. We were approved for the loan modification and the terms were as follows. For three months we had to make a payment of XXXX, and then the modification would be complete. I sent all the paper work including check stubs for my husband and my self. On XX/XX/XXXX the first payment of XXXX was paid. On XX/XX/XXXX the second payment was paid. On XX/XX/XXXX the third payment was paid. In XX/XX/XXXX the loan modification was denied in the form of the letter. We received no correspondence or phone call to let us know. I called Ocwen and asked why we were denied. They said that we had put a wrong date on the agreement form. I explained that we sent in the correct form sighed and sent them an email of the date it was sent. They said that the date on the paper not the email was wrong. They refunded the XXXX payment and did not inform me that the XXXX was sent back until after I had called in XXXX. I appealed the denial decision in XXXX with the escalation department so that I could pay my payments and keep my house. Ocwen denied the appeal. In XX/XX/XXXX I applied for the lone modification again, sent in all the paper work with correct dates and signatures. Ocwen waited until the beginning of XX/XX/XXXX and when I checked the website, ocwen needed more information about our pay. I was in the process of getting the information needed and then I was told that it had been denied by Ocwen. Ocwen told me that I had to reapply so on XX/XX/XXXX I reapplied. Ocwen said it would take around 5 to 7 days to review my modification application. I called Ocwen on the XXXX, XXXX, and Ocwen said it was still in processing. I called back on XX/XX/XXXX to ask about the modification progress only to be told by Ocwen that the foreclosure had been completed on XX/XX/XXXX. I called again on the XXXX and XXXX to see if I could save my house and got the same answer from Ocwen that the foreclosure was completed on XX/XX/XXXX. I was transferred to XXXX. which is Ocwen 's realtor and they could not tell me anything, they told me I needed to email XXXX to find out about my house. I emailed XXXX and asked if they could help me save my house but XXXX informed me that they no longer had my house. They said it had been sold to the XXXX XXXX XXXX XXXX. I tried calling them to find out who had my house and no one seems to know. I called the HUD housing and they can not see who has my mortgage. Today is XXXX and I still do not know who has the mortgage. Myself and my XXXX children are still living in the house and have no other place to go. I wanted to get in touch with whoever had my house to see if I could make arrangements to get it back. Please help me! Thank you.
Company Response: Closed with explanation

Timely Response

2018-01-29

Effingham, KS

Trouble during payment process

Mortgage: Other type of mortgage

Complaint: 1. When I agreed to the SAM mortgage change there were many months of payments being held in a suspense account. I was told by Ocwen 's agent that those payments would be credited to the account and to the mortgage balance. The mortgage balance at the time was approximately 140k. The new amount was over 150k because they were charging me for the money they had in suspense. It was never corrected. The real SAM mortgage balance should have been the app.140k minus the principal amounts in the suspense account, minus the mortgage forgiveness. 2. I last had to turn to the CFPB for help with inaccuracies in my escrow account. At that time the agent from Ocwen informed me due to earlier corrections in my account that I was a payment ahead. We agreed that I wanted that it to remain that I was a payment ahead. Now, I see that I am not a payment ahead, have not missed a payment and want to know where that payment went.
Company Response: Closed with explanation

Timely Response

2018-01-29

Eastlake, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-01-29

Matheson, CO

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-01-29

Lithonia, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-01-29

NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-01-29

Clayton, MO

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: I entered into a modification and assumption agreement on a property from my daughter 's estate ( attached ). Ocwen sent my paperwork to an attorney who was no longer my attorney. I did not want the attorney office involved in or having knowledge of my personal affairs because they made a mess of my finances preying upon me and financially exploiting me. I am a senior citizen and Ocwen has taken advantage of me. I finally got the paper work returned to me signed it and returned it to Ocwen with the first payment that was due. I have made the payments. Ocwen lied about the terms of the assumption and modification. Someone sent me a copy of the numbers used for underwriting telling me to check into it something is wrong ( attached ). Ocwen is telling me they gave me a XXXX dollar credit, when infact they tacked on XXXX XXXX or more to the loan and added a {$5000.00} balloon payment at the end of the loan. In addition, Ocwen added a bunch of junk charges {$3800.00} to the loan XX/XX/XXXX that were supposed to be removed when the loan was modified and assumed by me. This has never happened. I'm in a trial period where payments are current but I'm also in foreclosure, and Ocwen is trying to transfer the loan to XXXX XXXX? Ocwen has totally ruined this entire mortgage loan and assumption with their deceit and lies. I have tried contacting the relationship manager assigned to me, XXXX XXXX but have never been able to speak with him. I started writing down names because no one is calling me back or trying to correct these servicing issues. Ocwen is trying to transfer my loan to " XXXX XXXX '' to cover everything up. I spoke with XXXX XXXX, and he asked me who told me there was a baloon payment at the end of the loan and how did I find out?. XXXX XXXX has never called me back or addressed the problem. When I tried calling back I got XXXX XXXX who hung up on me because she did not know what to do and would not get someone who might have known. Ocwen can not transfer this loan until these servicing errors and numbers have been corrected. I requested a payment statement XX/XX/XXXX and have yet to receive it. There were payments made that were not credited to the mortgage account. These mortgage companies are worse now than they have ever been and there seems to be little if any recourse for the consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-01-29

Detroit, MI

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: i am aware that Ocwen Loan Servicing, llc has violated the CFPA, FDCPA and RESPA. I am also aware that CFPD has filed a enforcement action against Ocwen in XX/XX/. My XXXX account is XXXX. Ocwen continue to make my payments late by posting them days late. They have done this continually for years. They got XXXX payment on XXXX this year, but sent me a letter dated XX/XX/ saying they had not received it yet. They did the same thing in XXXX this year. Sent me a letter XXXX XXXX saying they had not got a payment, but again they gotten it before XXXX. They also claim that I now owe over {$6000.00} in late fees. I am requesting a breakdown of all late fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-01-28

NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: On XX/XX/2017, we received notice that our loan servicer, Ocwen Loan Servicing, LLC, was increasing our monthly mortgage payments from {$2700.00} to {$3500.00}. Ocwen stated it was as a result of a shortage in escrow payments from the original loan company, XXXX XXXX XXXX, due to ( 1 ) not funding the escrow fully at the beginning of the loan by {$1400.00} and ( 2 ) mischarging the amount to be charged monthly. As a result of these two failures, over a 12 month period, the escrow was shorted by {$8700.00}. With this XX/XX/XXXX notification we were given 14 days to begin the new payment which changed from {$2700.00} to {$3500.00} ( over a 25 % increase ). After contacting Ocwen, they refused to spread this shortage over a period longer than 60 months. We had to force them to find alternative solutions. Ocwen decided to contact XXXX XXXX XXXX and were able to receive the missing escrow amount from the loan origination of {$1400.00}. They refused to acknowledge that they misreported the necessary amount of money to be charged each month. After much contact, Ocwen refused to match their amount and provided only {$500.00}. Our arguments are as such : XXXX XXXX failed to properly charge us monthly and therefore created our year-long deficiency. It has been very difficult to financially plan for a 25 % increase. Ocwen failed to identify the same problem at their purchase of our loan and continued to have us pay a cost that was not enough to cover the escrow. Then, they expected us to pay this 25 % increase in the mortgage within a short period of time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-01-28

Atlanta, GA

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response