LEXISNEXIS

2018-04-25

Angola, IN

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: In attempt to send more information, this is what I get : from 'em XXXX = ME : Well, what else do you need. You REFUSE to correct and remove the information related to my Father 's name as MINE. You deny me access online to access my information. You gave me a phone number, hrs :?? - XXXX XXXX. I call at XXXX XXXX when I got the number. Leave a message, Called when open = leave a message? I've sent letters = IGNORED. I asked via phone, once again in XX/XX/XXXX - XXXX - XXXX, for proof of corrections to my information you've ( NOT ) fixed after HOW MANY MONTHS IN A ROW? All the while claiming to fix all??? I was told I have to pay to get this proof? I had to piss away {$25.00} to prove information related to me reported by you to be mine. You Refuse to pay for what I spent. I had to spend another {$50.00} to protect ourselves from IRS due to showing we had Capital Gains. I am Billing this to you also. Lying to CFPB stating all is better now?? So scofflaw IMHO! RSVP From : " LexisNexis Consumer Support '' <XXXX> To : XXXX Sent : Monday, XX/XX/XXXX XXXX XXXX Subject : Hi XXXX XXXX XXXX When will you quit? [ Incident : XXXX ] Image Your question has been received. We are currently reviewing your communication. To update your question with additional information, click here Subject Hi XXXX XXXX XXXX When will you quit? Question Reference # XXXX Date Created : XX/XX/XXXX XXXX XXXX Date Last Updated : XX/XX/XXXX XXXX XXXX Status : Unresolved Results from website search & ... .... Request your username If the email address you enter is in our system, we'll send you your username. If you don't have a username, we'll send you a link to set up an account instead. Email Address XXXX Reset your password We'll email you a link to a page where you can create a new password. Response to using data sent to ME : Request your username If the email address you enter is in our system, we'll send you your username. If you don't have a username, we'll send you a link to set up an account instead. Email Address XXXX Reset your password We'll email you a link to a page where you can create a new password. Request and response ; Request your username If the email address you enter is in our system, we'll send you your username. If you don't have a username, we'll send you a link to set up an account instead. Email Address XXXX Request your username If the email address you enter is in our system, we'll send you your username. If you don't have a username, we'll send you a link to set up an account instead. Email Address XXXX Error A username is required. Username Error A username is required. Username From : " XXXX XXXX XXXX '' <XXXX> To : " LexisNexis Consumer Support '' <XXXX> Sent : Tuesday, XX/XX/XXXX XXXX XXXX Subject : Re : Hi XXXX XXXX XXXX When will you quit? [ Incident : XXXX ] " Was us los? Request your username If the email address you enter is in our system, we'll send you your username. If you don't have a username, we'll send you a link to set up an account instead. Email Address Reset your password We'll email you a link to a page where you can create a new password. Error A username is required. Username How are you NOT blocking me?? RSVP From : " XXXX XXXX XXXX '' <XXXX> To : " LexisNexis Consumer Support '' <XXXX> Sent : Tuesday, XX/XX/XXXX XXXX XXXX Subject : Re : Hi XXXX XXXX XXXX When will you quit? [ Incident : XXXX ] How now brown cow?? Well, what else do you need. You REFUSE to correct and remove the information related to my Father 's name as MINE. You deny me access online to access my information. You gave me a phone number, hrs :?? - XXXX XXXX. I call at XXXX XXXX when I got the number. I've sent letters = IGNORED. I asked once again in XX/XX/XXXX - XXXX - XXXX for proof of corrections to my information you've ( NOT ) fixed after HOW MANY MONTHS IN A ROW? All the while claiming to fix all??? I was told I have to pay YOU to get this proof? I had to piss away {$25.00} to prove information related to me rreported by you to be mine. You Refuse to pay what I spent. I had to spend another XXXX to protect ourselves from IRS due to showing we had Capital Gains. I am Billing this to you also. Lying to CFPB stating all is better now?? SVP From : " LexisNexis Consumer Support '' <XXXX> To : XXXX Sent : Monday, XX/XX/XXXX XXXX XXXX Subject : Hi XXXX XXXX XXXX When will you quit? [ Incident : XXXX ] Image Your question has been received. We are currently reviewing your communication. To update your question with additional information, click here Subject Hi XXXX XXXX XXXX When will you quit? Question Reference # XXXX Date Created : XX/XX/XXXX XXXX XXXX Date Last Updated : XX/XX/XXXX XXXX XXXX Status : Unresolved [ -- XXXX -- - ] somehow rhe prt where I am not recognized while attempting to re-set my password did not copy every time. I so do have an account, my password FAILED! This is why a reset was require ..
Company Response: Closed with explanation

Timely Response

2018-04-25

Hillsdale, NJ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2018-04-25

Riverdale, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Public record information inaccurate
Company Response: Closed with explanation

Timely Response

2018-04-25

Santa Ysabel, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Public record information inaccurate
Complaint: I mail Lexis Nexis a certified letter on XX/XX/2018 and it has been 30 days and no respond for the information that I requested
Company Response: Closed with explanation

Timely Response

2018-04-25

Charlotte, NC

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Public record information inaccurate
Company Response: Closed with explanation

Timely Response

2018-04-24

Dacula, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Personal information incorrect
Company Response: Closed with explanation

Timely Response

2018-04-24

Smoke Rise, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Old information reappears or never goes away
Company Response: Closed with explanation

Timely Response

2018-04-24

Wayland, MI

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Public record information inaccurate
Company Response: Closed with explanation

Timely Response

2018-04-24

Oakbrook Ter, IL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: Under the FCRA I, XXXX XXXX XXXX request that LexisNexis immediately notify XXXX of the folllowing : That the bankruptcy Item XXXX is deleted/suppressed from my file. And to provide me with a copy of said communication. Under the FCRA, XXXX XXXX XXXX has the right to : - Request that LexisNexis furnish notification of the deletion of disputed information or a dispute statement to any person specifically designated by him who has received a LexisNexis consumer report for employment purposes within the past two years, or received a LexisNexis consumer report for any other purpose in the past six months ( twelve months for residents of Colorado, Maryland, and New York ).
Company Response: Closed with explanation

Timely Response

2018-04-21

Shulerville, SC

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Public record information inaccurate
Complaint: Chapter XXXX bankruptcy being reported I have no accounts in bankruptcy this was error. I have spoken with creditors ask this to be removed Violating my consumer rights Public Record Credit Reporting Standards to Begin XX/XX/XXXX Civil Judgments and some Tax Liens to be removed from many credit reports New standards for how tax liens and civil judgments are included in credit reports will go into effect on XX/XX/XXXX. These changes are part of the National Consumer Assistance Plan ( NCAP ), an initiative of the three nationwide consumer reporting agencies ( CRAs ) XXXX, XXXX and XXXX to enhance the accuracy of credit report information and to improve the experience consumers have when interacting with the CRAs about their credit report. Beginning XX/XX/XXXX, public record data collected for credit reporting purposes, including bankruptcies, civil judgments and tax liens, must contain minimum identifying information and be collected at more frequent intervals as follows : Minimum reporting of : ( 1 ) Name,
Company Response: Closed with explanation

Timely Response

2018-04-20

TX

Identity theft protection or other monitoring services

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Didn't receive services that were advertised
Complaint: I have been trying to obtain a full disclosure report with XXXX from LexisNexis since XX/XX/2017. After 5 calls to customer service I have yet to receive a copy of this report. I've spoken with several agents who assure the report will be either mailed or emailed within 7-10 days.
Company Response: Closed with explanation

Timely Response

2018-04-19

Atl, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Public record information inaccurate
Company Response: Closed with explanation

Timely Response

2018-04-19

New Orleans, LA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Personal information incorrect
Company Response: Closed with explanation

Timely Response

2018-04-19

Potomac Falls, VA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Public record information inaccurate
Company Response: Closed with explanation

Timely Response

2018-04-19

Debary, FL

Unable to get your credit report or credit score

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Other problem getting your report or credit score
Company Response: Closed with explanation

Timely Response

2018-04-18

Roseville, MI

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-04-18

Hinsdale, IL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Was not notified of investigation status or results
Complaint: I submitted a public record investigation request to LexisNexis XX/XX/2017. I received a very vague response, almosrt two months later. Additionally, they exceeded 30-day response requirements as per the FCRA. In my correspondence, I requested the Method of Verification which LexisNexis did not give in clear violation of FCRA.
Company Response: Closed with explanation

Timely Response

2018-04-18

Amherst, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Public record information inaccurate
Company Response: Closed with explanation

Timely Response

2018-04-17

Atl, GA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2018-04-17

IL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Investigation took more than 30 days
Complaint: I submitted a public record investigation request to LexisNexis XX/XX/2017. As of today I have not received a response except a confusing statement about not being able to identify me. I sent the same request many others have sent and got responses. LexisNexis is in clear violation of the FCRA in that they have exceeded the 30 days allocated to them to respond per FCRA
Company Response: Closed with explanation

Timely Response

2018-04-17

Austell, GA

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Closed with explanation

Timely Response

2018-04-17

Sanders, KY

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Investigation took more than 30 days
Complaint: I have not heard back from LexisNexis regarding a credit report dispute, and it has now been 60 days. I opened a dispute with LexisNexis on XX/XX/2018. The case number that I have refers to this date in the number. I have phoned LexisNexis 3 times in the past month, each time speaking to someone who tells me that the dispute is still in process and that perhaps staff made an error on the date. I have been told twice over the phone that the dispute has been escalated due to LexisNexis error on the date of filing the dispute. One representative ( XXXX ) told me that when I called the first time to check on it after 30 days, the date was changed to that date, XX/XX/2018. About the dispute itself : LexisNexis is reporting incorrect information to XXXX on my personal credit report regarding a bankruptcy. An update that appears in court records is not reflected on the record included on the XXXX report. XXXX has verified that it received the information from LexisNexis. The bankruptcy case was a discharged Chapter XXXX, not a Chapter XXXX as reported. I disputed the Chapter number of the bankruptcy that was reported.1 ) I am requesting a correction to the Chapter number 2 ) As it has been 7 years since filing, I am requesting this bankruptcy be removed from reporting by LexisNexis . I am attaching the XXXX dispute, and two US Bankruptcy court documents.
Company Response: Closed with explanation

Timely Response

2018-04-17

Houston, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Information is incorrect
Company Response: Closed with explanation

Timely Response

2018-04-16

Gr, MI

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Investigation took more than 30 days
Complaint: I contacted LexisNexis on XX/XX/XXXX asking them to send me proof of information they are reporting on my credit report. I sent them a copy of the letter I received from the Clerk of Superior Court stating they do not provide information to any Credit reporting Agencies and also proof that the debt was paid in full. I have not heard back from them as of yet and today isXX/XX/XXXX which is longer than 30 days allowed by law.
Company Response: Closed with explanation

Timely Response

2018-04-16

Chicago, IL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Investigation took more than 30 days
Complaint: By their own admission LexisNexis failed to respond to my dispute in the 30 days provided as per FCRA. 611. Procedure in case of disputed accuracy [ 15 U.S.C. 1681i ] ( a ) Reinvestigations of Disputed Information ( 1 ) Reinvestigation Required ( A ) In general. Subject to subsection ( f ), if the completeness or the accuracy of any item of information contained in a consumers file at a consumer reporting agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer LexisNexis, as stated in their last communication with me said in Case Number : XXXX " LexisNexis accidentally failed to send XXXX XXXX a follow up letter requesting him to contact our consumer center to provide the additional information that was needed. '' This violates the following FCRA regulation : 617. Civil liability for negligent noncompliance [ 15 U.S.C. 1681o ] ( a ) In general. Any person who is negligent in failing to comply with any requirement imposed under this title with respect to any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) any actual damages sustained by the consumer as a result of the failure ; and ( 2 ) in the case of any successful action to enforce any liability under this section, the costs of the action together with reasonable attorneys fees as determined by the court.
Company Response: Closed with explanation

Timely Response