JPMORGAN CHASE CO.
Consumer Complaints
There are over 65161 complaints on file for JPMORGAN CHASE CO.. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 98
2019-08-12
Bentley, MI
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-12
Occoquan, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-12
El Cerrito, CA
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Complaint: At the end of XX/XX/2019, I took out a Chase auto loan to purchase a new vehicle. On XX/XX/XXXX I made several calls in an effort to pay off the loan. I was told that I could only pay up to {$5000.00} per day by transferring funds through their website or {$9900.00} per day over the phone. I proceeded to do what was advised. Over the following week, every transaction I successfully made was reversed by the company a few days later with no explanation given.
I ended up paying off the loan in full at a local branch on XX/XX/XXXX. Chase auto loans has charged me interest for the period of failed transactions and it has failed to provide an explanation as to why my transfers were not credited. My attempts to rectify this matter through the Chase Executive Office have also been unsuccessful. Their response has been that the routing number I provided was wrong. This is obviously incorrect, because I did transfer funds from a Chase account to a Chase account by phone. Chase had every opportunity to catch any errors and alert me. They did not.
I have been told that Chase Auto Loans and Chase Bank are separate divisions, with systems that do not communicate with each other. This information was not given to me. The inability of Chase to process my payments has resulted in countless hours of waiting on the phone, additional interest charges, and a great deal of frustration.
The accrued interest is not a significant amount in my case. But the practices of the company raises serious questions about what appears to be a practice of unfair interest overcharges. I request and hope that your agency will investigate the practices of Chase for the sake of customers who are in the same position as I am. I am sorry to say that Chase is no different from XXXX XXXX, and the sooner someone looks into their practices, the better.
Company Response: Closed with explanation
2019-08-12
MI
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: On Friday, XXXX, I made a {$150.00} payment over XXXX to a close friend, which i authorized. Afterwards chase sent me a fraud alert via text message and called me when I said I did not make the following transations that followed. I DID NOT AUTHORIZE the next transations, and they believed me, and sent me credits back. I asked them to close my account or lock it, and they said they did and to come into a bank Monday. When I arrived at the bank my account was empty again and it was for different amounts from XXXX pay again. They returned 2 out of 5 payments that I was told all went to the same recipient, all 5. They gave me back {$340.00} out of {$970.00} and closed the investigation. I have been calling them almost every day for two weeks and have been into 2 different banks on multiple occasions. I DID NOT authorize these transations and feel I deserve the money returned because I know they have the facts on their end.
Company Response: Closed with monetary relief
2019-08-12
OH
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Add-on products and services
Complaint: On XX/XX/XXXX my cell phone was damaged while on a trip to XXXX XXXX. When I returned to the US, I went to the XXXX to submit a claim for my cell phone. MasterCard added a group of benefits earlier in the year to all XXXX XXXX cardholders and I had already taken advantage of the free ID Alert which was added as part of the upgraded benefits.
When I tried to file a claim on MasterCard 's website it would not recognize my number and I had to call an 800 number. I called MasterCard on XX/XX/XXXX and they informed me that Chase handles the administration of the claims.
On XX/XX/XXXX at around XXXX I called the Chase number and spoke to a representative that I wanted to file a cell phone claim. She told me that my account did not show that I had that coverage. I explained that I had seen the benefit on the MasterCard website and it was available to all XXXX XXXX cardholders which I am. She offered to call MasterCard for me and see if she could find out why my card was not being recognized as having that benefit. Unfortunately the representative transferred me instead of calling and after a total of 21 minutes of being on the phone I hung up.
On XX/XX/XXXX I called the same number XXXX XXXX XXXX XXXX and asked to speak with a supervisor. I explained my expectation around having the coverage that XXXX XXXX cards have and walked him through the MasterCard Website where he was able to view the benefit information that I was viewing. He was unable to understand why I wasn't able to get the benefits either as he confirmed I have a XXXX XXXX card. She created a customer ticket and sent it to the review desk for further explanation/clarification.
On Thursday XX/XX/XXXX, I received a call from XXXX and XXXX from Chase Card Services called and left me a message that he reached out to the benefits administrator does service my card and they should be able to help me file my claim. He asked me to call XXXX to file the claim. He did not leave a number to call him back directly. And the number he called me from is disconnected.
Upon calling the number he instructed me to call later that day, they said they don't do the claims at that number and transferred me to another number and they said they would forward to a supervisor.
On XX/XX/XXXX at XXXX I received a voicemail from the supervisor that I do not have the benefits.
Here is my overall issue with this.
I have a Presidential Plus Card which is a " grandfathered card '' and getting up to date information is difficult to find and the printed benefits guide for the card always directs me to a different card on the Chase website. The current info on the website is NOT FOR A MASTERCARD rather a Visa. So knowing what benefits I actually have is very difficult to confirm.
There are quite a few articles added on prominent reward/news sites indicating that XXXX XXXX cardholders receive this benefit.
XXXX XXXX XXXX XXXX XXXX XXXX Info on MasterCard Cell Phone Coverage from MasterCard Website : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX They are in the process of switching it to a Visa card. All MasterCard related information has been removed : XXXX XXXX XXXX
Company Response: Closed with explanation
2019-08-12
OH
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: Chase quick pay with XXXX XXXX Money sent through XXXX to sellers bank account. Tickets not received. {$600.00} sent from chase to sellers bank. Unable to stop authorization once sent. Delivered and accepted. Tickets never received.
Company Response: Closed with explanation
2019-08-12
Brooklyn, NY
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with non-monetary relief
2019-08-12
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with explanation
2019-08-12
Houghs Neck, MA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2019-08-12
Liverpool, TX
Problem caused by your funds being low
Checking or savings account: Other banking product or service
Overdrafts and overdraft fees
Complaint: I have been a member with Chase bank almost a year, they forced me to open an account with them due to a organization that helped me with my daughters funeral arrangement last year. The amount was XXXX so I took it to the bank that the organization banked with. They told me unless I was a member they told me that unless I go to that organization and get {$3000.00} turn into two checks they were not going to be able to help me so .... I opened the account reluctantly but I stay there because I knew it was a good bank. I recently open a business and they put on my account that they were offering me a line of credit, a credit card, or a loan. they only do that when they feel that you are qualified to receive these items. So I apply for credit card that they were going to approve me for and it because they would check and my balance was low and I had no idea that it was below the balance they denied me. when I called the reconsideration line I explain he explained to me that it was because I had a negative balance and I told him there was no way. Upon looking further I find that XXXX I had placed on the XXXX to stop a payment in the company from pulling any more money out of my account was not done properly by Chase Bank so they fix the problem and the same guy who told me what the problem was told me to call them back as soon as they fix the problem so they can help me. Apartments fixing the problem I called back and they found more reasons that they could not approve my application stating that I had a account from XXXX XXXX XXXX that I've already filed a complaint with y'all for. Now after I spoke to that guy and he was being very rude I asked to speak to a supervisor. I questioned him about the bee products that were offered to me on my account that they had presented to me for being such a good client and member. When I told him about this he told me they did not have it on there. that is not true. When I look backat the offer that they produced to me they had taken it off of my page as if it was never there and placed a pig with some coins saying that if I hustled members to come to them I can receive up to {$220.00} and that's all they had for me. This is not only a slap in the face but a complete insult when speaking to the supervisor of overriding it would first name was XXXX, he said that they had never placed any offers up there and that my account was too new and I said you would have possibly you would know that before you place the offer there at that time he was helping XXXX which was the one who took it off cover this up and said that no one updated anything. he asked.he asked me what did I want him to do I said to reconsider the fact that your first agent told me what to do I did it and you still are refusing to give me a line of credit I have a business to run I trust y'all I have banked with y'all and y'all have let me down repeatedly I have been an overdraft so many times for them letting something go through that I told them not to. when asked why did they let certain items like a light bill and inbox loans and several others go through their simple explanation was because you are a valued customer. so I stated if I'm such a valued customer and you trust me enough to let items go through because you know I'm going to pay them, then why are you not trusting me with a line of credit I don't have credit nor do I have working capital and if I can't go to my own bank to receive some help then where is it that I am supposed to start to obtain any type of credit, if I can't get help from the peace people that I bank with. I own a business now and I would like for them to stand by their word instead of covering things up and I need them to give me the line of credit that they told me I could any phone record or pulling up of my bank statements will show that they did offer me credit XXXX run my credit 5 or 6 times running my credit score to the floor then deny me. They absolutely weighted to say that I was in default when I applied and each time it was through no fault of my own it was chase that allows something I specifically told them not to go through. I asked to speak to XXXX 's manager and he said that there was nobody above him that I could speak to, so he refused to give me anybody else 's number and I asked him was he the president because I know that he has to answer to somebody. but he stated that he was the head of the overriding of Chase and no matter if I spoke to someone else the denial will still be the same because that's just what he said and I guess nobody was going to override what he said I am highly insulted and I want them to change the decision because I plan on taking a legal matter if I can't come to a resolution or in get the credit that they absolutely offered me
Company Response: Closed with explanation
2019-08-12
Niantic, CT
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-12
Itasca, IL
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: On Friday XX/XX/19 at about XXXX CST I sent a payment of {$300.00} to an email address in exchange for concert tickets. The tickets were not sent, and within 30 minutes I realized I had been scammed and immediately contacted Chase Bank. The payment was sent via XXXX, and Chase advised that they do not consider this fraud as I sent the payment knowingly. Despite not receiving the goods/services I paid for, they would not reverse the transaction. Chase said that if my account was hacked, they could reverse it - so we know it's possible, they were just unwilling to help stating that this is more of a wire transfer and that I am responsible for any party I send it to. The recipient told me they used XXXX XXXX XXXX, but Chase was also unable to verify that for me. I am a clear victim of fraud in this case and have reported this to local authorities as well. I am seeking help in working with Chase to reverse the payment.
Company Response: Closed with explanation
2019-08-12
Indianapolis, IN
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with monetary relief
2019-08-12
Chapel Hill, NC
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with explanation
2019-08-12
Sandy Hook, CT
Managing an account
Checking or savings account: Savings account
Banking errors
Complaint: I opened a savings account on XX/XX/2019 with Chase Bank to earn a XXXX promotion bonus for a new savings account. The only requirements were: 1) I had to deposit a total of XXXX or more in new money within 20 business days of account opening, and 2) I had to maintain at least a XXXX balance for 90 days from the date of deposit. Once these two requirements were met, Chase Bank would deposit XXXX in my new account within 10 business days.I deposited XXXX into the new savings account onXX/XX/2019. I transferred XXXX out of the account on XX/XX/2019, leaving XXXX in the account to avoid monthly service charges. If you calculate the elapsed number of days fromXX/XX/2019 (NOTXX/XX/2019 when I made the deposit) to XX/XX/2019 (NOT the day I transferred the XXXX out of the account), you will find that I maintained a balance of XXXX in my Chase savings account for 90 days. I called the customer support number to inquire about my missing XXXX bonus deposit and the call center rep stated that the system indicated I needed to keep the XXXX in the account one more day to earn the bonus. She then stated that Chase Bank will not pay me the XXXX promotion bonus. Keep in mind that I am NOT including the day that I made the deposit (i.e. XX/XX/2019) in my 90 day calculation above, but it should be included, which would result in a period of 91 days that I maintained a balance ofXX/XX/XXXX in my Chase Bank savings account.I believe I have acted in good faith and met the requirements as set forth by Chase Bank. If Chase Bank is calculating the 90 day period incorrectly for customers across the country, it could amount to a sizable sum not being paid to customers that are deserving of it.I have also filed this complaint with the OCC..
Company Response: Closed with monetary relief
2019-08-11
Orion Twp, MI
Confusing or missing disclosures
Credit reporting, credit repair services, or other personal consumer reports: Credit repair services
Complaint: Today, XX/XX/2019, I received the enclosed email from Chase Online Bank Team. Allegedly, my account needs restrictions removed. The scam is, I dont have any Chase accounts!
Company Response: Closed with explanation
2019-08-11
Southgate, MI
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with non-monetary relief
2019-08-11
Alhambra, CA
Problem caused by your funds being low
Checking or savings account: Checking account
Non-sufficient funds and associated fees
Company Response: Closed with monetary relief
2019-08-11
CA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: I have a sapphire credit card from chase bank that for no reason was blocked. I ordered a new one a week ago but never received it. I called them on multiple occasions but those who pick up calls maliciously refuse to send my new card and change intentionally my passcode. All calls are monitored and recorded, I want the Department of Justice and all federal agencies in charge of protecting financial consumers to take the matter in hands and give them maximum sentence.
Company Response: Closed with explanation
2019-08-11
Long Island City, NY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: Using my Chase Freedom Unlimited credit card, I purchased two XXXX XXXX XXXX on XXXX on XX/XX/XXXX. I ended up getting a better deal and returned the phones to XXXX on XX/XX/XXXX, they were delivered on XX/XX/XXXX. At the end of the month I noticed that I was not credited for my return and I contacted XXXX in regards to this. XXXX claims to have never received the phones despite USPS tracking saying that it was received. I contacted Chase to dispute this transaction and provided the tracking information. Later, Chase called me saying that I had 1 hour to provide additional tracking information or else the dispute would be closed. This was not enough time and I was informed that I would be able to provide more information and re open the dispute. I contacted USPS and they confirmed that XXXX was in possession of the items, when I provided the information to Chase, initially they said this should be enough. Then a few days later Chase told me it was too late, too much time had passed, despite them never telling me about any deadline.
Company Response: Closed with explanation
2019-08-11
Chicago, IL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: -XX/XX/19 receive email from Chase re : new low rates. I contact XXXX XXXX, my previous loan officer at Chase to inquire. I receive a telephone call from XXXX XXXX, a Chase Loan officer shortly after this note -we discuss the new rates including my overall goal which is to save money overall ( vs. lower monthly payments, for example ) and he quotes a reduction of my monthly payments of approximately $ XXXX/month. I inquire as to whether this saves me overall on my repaymentas this is my stated goal with any refi -- and he does a calculation and reassures me that it does. I agree to commit the {$500.00} to a Good Faith Estimate with the understanding that, based upon the information discussed, I agree to and am committed to going forward with the refi. my intention to go forward, andmy commitment. He also says that he doubts we will need an estimate as my last refi was quite recent and the amount of equity might not necessitate this.
-a day or two later, XXXX phones to let me know we will need an appraisal to which I agree. I receive a phone call from the appraiser and we make an appointment for late XXXX.
XXXX I receive an email that XXXX XXXX XXXX will be my Client Care Specialist.
-shortly after, I speak with XXXX XXXX on the phone. We go over the numbers and she provides numbers that are significantly different than my initial conversation with XXXX, as I will only save $ XXXX/month. I state that I need to speak with XXXX again to figure out if this still makes economic sense and meets my initially stated goal from my conversation with XXXX.
-I phone the appraiser to tell him that I might not be going forward, given the different amounts cited between my initial conversation and the one with XXXX , cancelling my appointment with him.
-I speak with XXXX and he agrees that given these numbers, my initially stated goal of saving money overall is not being met, and he advises me to withdraw my application. I inquire about the {$500.00} Good Faith Estimate and he says that he cant guarantee it but that he expects that Chase will refund the money given that there is a substantial difference from his initial estimate and what the numbers actually turned out to be. He concurs that he recommends the refund.
-I receive notification that my {$500.00} GFE will not be refunded as I withdrew the application -I speak with XXXX who says that he will inquire. He calls back, stating that instead of my withdrawing he will cite that the loan was not approved because of the second loan I have with the XXXX XXXX XXXX ( taken at the outset of the original loan when the XXXX XXXX XXXX, my employer, provided me with a low interest loan to meet a minimum so as to avoid the mortgage insurance costs ). A couple of days later he calls back to say that the executive branch did not accept his recommendation, nor did they acknowledge that the loan was not approved, instead, they used my withdrawal as an excuse to make me liable for the {$500.00} Good Faith Estimate. He agrees with me that this does not make sense and says he will pass again to the executive branch.
-late XXXX I receive a phone call from a Chase rep. We go over the information. He phones back the next day to inform me that the executive branch again did not approve the refund, using my withdrawal as their reason, ignoring the fact that the information initially given by their representative was incorrect ( $ XXXX/month savings, that then was reduced to $ XXXX/month ), as well as XXXX recommendation for me to withdraw my application.
-I state that this is not legal, that I was led to believe one set of information as communicated by Chase , only to then be given a more expensive option that resulted in my not pursuing the refi. He said that he would again submit to the executive branch.
-I receive another phone call from a Chase representative ( XXXX ? ) who informs me that the executive branch decided not to refund my money, with the same reasoning cited earlier, and not considering the discrepancy of information communicated initially and then subsequently by Chase. I cite my concern, that Ive been a client of Chase for over 25 years and have had my mortgage with them for about 10 years, and that I had based my initial yes on one set of numbers that turned out to be erroneous, and because of this, decided, as was advised by their representative, to not go forward with the refi. He again says that he will pass it on to the executive branch.
-XX/XX/19 I receive a phone call from XXXX who informs me that the executive branch has reviewed my case and will not refund the money because the discrepancy is in regards to the escrow amount which changed and thus they do not take responsibility for the difference in their initial quote and what was subsequently quoted, and so would not refund my money.
I state that this is fraudulent, that I was has responded to an advertisement from Chase, spoken with a Chase representative who gave me financial information such that it was advantageous to refi, but when the information turned out to be incorrect, I was advised, BY A CHASE REPRESENTATIVE ( XXXX XXXX ) to withdraw the application, and reassured that my {$500.00} would be refunded as it was a miscalculation on CHASES part, as well, no costs had been incurred as no appraisal had taken place.
XX/XX/19 I went into the XXXX XXXX XXXX and spoke with XXXX, a bank manager, to whom I explained my frustration and the seeming fraudulent behavior perpetuated by Chase.
Company Response: Closed with explanation
2019-08-11
Gretna, LA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Closed with non-monetary relief
2019-08-11
Burlingame, CA
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: I initially filed a complaint # XXXX ( see attached ). I thought that the response from Chase Bank would resolve the problem. In essence, a credit card payment from a Chase credit card was never received by the vendor. We show the transaction taking the funds from our account but Chase would do nothing to assist us in working with the vendor - the basis of the complaint. Chase, in response to the complaint, provided transaction information which we shared with the vendor. The vendor could not use the information and replied with a statement ( in Spanish ) which we submitted to Chase Bank. Chase has not acted on this letter so I ask that the complaint be reinstated or a new complaint be raised based on the initial complaint. I have attached some of the relevant documents.
Company Response: Closed with explanation
2019-08-11
Seattle, WA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: Bank : Chase Product : Chase sapphire credit card, chase travel.
Summary : I tried to book a flight through the card 's rewards system. Due to a mistake the agent made, the ticket was not issued causing me to miss a critical personal event. However, they still charged me {$250.00} for booking the flight. They ruined my trip, and charged me {$250.00} for the privilege of doing it. After 6+ hours of calls, they have still not been able to put me in touch with someone who can settle the issue for me.
1. I booked a flight using credit card points, from XXXX-XXXX ( itinerary # XXXX ). This was to attend a dear friend 's wedding.
2. I realized I had booked the wrong dates, so I canceled the flight. The agent refunded the flight as a travel voucher, and sent an email giving directions on how to rebook the flight in future to claim the credits. I called Chase travel as per directions in the email to rebook the flight. I called on XX/XX/XXXX - the agent on the call said they rebooked my travel - departing XX/XX/XXXX night, and returning XX/XX/XXXX. They charged {$250.00} on my Chase credit card for rebooking fees.
4. However, I did not receive any email with updated travel details - nor did I see any charge of {$250.00} on my card - as of XX/XX/XXXX morning. I called Chase travel on XX/XX/XXXX morning to inquire, and they told me they couldn't see any booking for XX/XX/XXXX. They apologized that they messed up my trip.
5. On XXXX, I noticed a {$250.00} charge on my card. I don't know what they charged me this money for, because on XX/XX/XXXX they told me they couldn't find any booking on my name.
So they ruined my trip, and charged me {$250.00} for it. And they are now giving me the run around and refusing to put me in contact with a supervisor.
Company Response: Closed with non-monetary relief
2019-08-11
Clermont, FL
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Complaint: I fell behind on my payments due to lack of employment. Advised the lender of such information and they still repossessed both of my vehicles. Now I am being told I am responsible for the balances after the vehicles were sold at auction.
Company Response: Closed with explanation