JPMORGAN CHASE CO.

2019-08-11

Tibbs, MS

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Complaint: I was the victim of a crime. Fraudulent charges were made on my card for around {$4000.00} XXXX XXXX and his sister XXXX XXXX threatened to kidnap my children, forced me to give them my information, and forced me to make these purchases for them.
Company Response: Closed with explanation

Timely Response

2019-08-11

Tarzana, CA

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2019-08-11

Columbus, OH

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2019-08-11

Cheshire, OR

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I recieved a transfer of funds from someone for purchase of computer and the funds were fraudulent they froze my account and stated that freeze would be removed when investigation was complete so I was later told needed to close account and open another because funds had been released and now someone different was trying to withdraw funds so money was mine and could get it and deposit it in new acct. went ti bank where branch manager phoned fraud department who stated same thing that funds were mine and 8 could withdraw them and deposit some in new account, which I did and a few days later was told that funds were returned to person claiming that he dud not make deposit and now they claim I am responsible for those funds I don't belive I am responsible for any funds due to fact manager was told same thing that funds were mine to do with as I pleased and that someone not me was trying to withdraw funds and with proper ID could release funds to me and open new acct. with those funds or withdraw them
Company Response: Closed with explanation

Timely Response

2019-08-10

San Francisco, CA

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Complaint: I was the victim of fraud while trying to purchase concert tickets in the cost of $ XXXX.Chase said they had no protections over this. I made the transaction with their service and they should not just sit by not assist when their customers use their banks services to make the payment.
Company Response: Closed with explanation

Timely Response

2019-08-10

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with explanation

Timely Response

2019-08-10

Discovery Bay, CA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: My personal information was used without my knowledge and because of several phone calls from creditors that did not belong to me, that prompted me to check my credit. According to XXXX and XXXX XXXX my personal information was exposed in both of their data breaches. XXXX, then confirmed that I was one of the individuals whose data was exposed twice this year alone. To date, I have noticed that there are several inquiries and credit accounts that were not requested by me were listed on my credit report. Ive filed an Identity theft report with the FTC and a police report. The FTC Identity Theft Report number is XXXX
Company Response: Closed with non-monetary relief

Timely Response

2019-08-10

Seattle, WA

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Complaint: I had an issue where my checks was stolen. The person deposited my chase bank check of {$1700.00} into his account at XXXX. I filed a police report and followed up with chase bank. I dont know where the person got this check. I had not written any checks on this account for over 2 years. I had numerous conversations with my bank to try and get their help in getting the money back. They were unwilling to assist and insisted that I was responsible for safe keeping of my cheques and rejected my claim without even reaching to the XXXX bank. I went to XXXX and show them copy of deposited cheques and ask me to have CHASE BANK send them ( AFFIDAVIT OF FORGERY FORM ) and will reverse the funds back to my account.UNFORTUNATELY CHASE BANK REJECTED IT. Please am in need of your assistance to help me get my funds back. Thank you
Company Response: Closed with monetary relief

Timely Response

2019-08-10

FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: I was told by jpmcb that I have no open accounts with them and no applications with them and they have done no inquiries on me. I am to call back on Monday XX/XX/19 for them to connect me with there credit bureau department for further investigation when that department is open.
Company Response: Closed with explanation

Timely Response

2019-08-10

Jupiter, FL

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Reporting company used your report improperly
Complaint: JP Morgan ( Chase ) conducted 7 unauthorized hard inquiries on my XXXX report when I requested an increase on my credit card limit. I was not told or warned that this request would pull a hard inquiry and therefore they did it without my consent. The hard inquiries reported are dated below : 1. XX/XX/XXXX 2. XX/XX/XXXX XXXX. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX 7. XX/XX/XXXX
Company Response: Closed with non-monetary relief

Timely Response

2019-08-10

Arsenal, PA

Managing an account

Checking or savings account: Savings account

Banking errors
Complaint: I received a mail solicitation from Chase Bank with the coupon offering {$300.00} Bonus for opening Checking account and {$200.00} for opening Savings account or {$600.00} for opening both Checking and Savings account. I went to the Chase Branch, located at XXXX XXXX XXXX XXXX XXXX, XXXX, Fl XXXX and XXXX XXXX, Chase Private Client XXXX helped me to open Chase Total Checking account # ending inXXXX and Chase Savings # ending in XXXX. While he was opening these accounts, he entered the promotion code printed on the coupon and the system has advised him that I may not qualified for the bonus because of two year rule, i.e. one bonus is awarded every two years. I immediately advised XXXX XXXX that I am not interesting in opening accounts if I do not get the promised bonus solely because of a very significant amount, {$15000.00}, required to deposit and keep for over 90 days with Chase Bank in order to qualify for the bonus. I explained to XXXX XXXX that keeping more that {$15000.00} on the account practically interest free for over three months would cause an economic loss to me if I dont get the {$600.00} bonus. XXXX XXXX assured me that if the bonus wont be paid he will approve crediting it on the branch level, at the branch expense, beingthe second in charge at his branch. Only after receiving XXXX XXXX assurances that I will be paid combined bonus of {$600.00}, I agreed to open both accounts and keep over {$15000.00} for the next 90 days. On XX/XX/19or more then 90 days after account opening, I received a {$100.00} bonus. I immediately contacted XXXX XXXX seeking the remaining portion of {$500.00} that has never been paid. XXXX XXXX asked me to provide him with the copy of the coupon so he would request a credit on the branch level as he promised at the time of the account opening. His bonus request was denied and he escalated this case to his superiors. In early XX/XX/XXXXof this year, I received a phone call from XXXX, a Chase representative who refused to provide his last name and who told me that Chase is not going to honor XXXX XXXX promise made on behalf of the Chase Bank and pay the promised {$600.00} bonus. XXXX has shown no compassion or understanding of my situation. I would not have opened accounts with Chase and kept over {$15000.00} practically interest free for over 100 days, but not for solely XXXX XXXX promise to pay me {$600.00} opening bonus.
Company Response: Closed with explanation

Timely Response

2019-08-10

Traver, CA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: I lost my debit card with a sticky note attached with my pin. Multiple transactions were charged on my account. I asked for my claim to be escalated, which was declined. I work very long hours sometimes unable to do a simple call. The reason for my claim to be denied was because I called two days later not the same day. According to chase they have very strong reasons for my claim being denied. Since I've made purchases with similar merchants they ave denied my claim. XXXX is a very small town. Anyone can go to the same grocery store. I feel unsafe with my bank who i'm supposed to trust with my money. Keep in mind I work full time go to XXXX and I'm a full time mother. I have no time whatsoever. The times I've tried to get a hold of chase they have hung up on me multiple times. They are not willing to help me whatsoever. A total off {$730.00}.
Company Response: Closed with explanation

Timely Response

2019-08-10

Eureka, CA

Opening an account

Checking or savings account: Checking account

Unable to open an account
Company Response: Closed with explanation

Timely Response

2019-08-09

Gloucester City, NJ

False statements or representation

Debt collection: Credit card debt

Attempted to collect wrong amount
Company Response: Closed with explanation

Timely Response

2019-08-09

Arden Hills, MN

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-08-09

Byron Center, MI

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-08-09

San Francisco, CA

Fraud or scam

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Complaint: In an attempt to purchase concert tickets, I communicated with an internet seller. He gave his name, email address and phone number and via a phone conversation, explained that he felt more secure using XXXX through his bank account. He sent a screenshot with a confirmation that tickets had been transferred to my friend with all relevant personal information and pickup information confirmed - it looks legitimate. I initiated the transfer through XXXX via my Chase Banking app, presuming that I was protected by Chase Fraud services if the transaction were to go sour. If I was transferring money from within my Chase account, SURELY Chase services would still protect me, right? No ... .I was wrong. I confirmed the transaction and followed the seller 's instructions for ticket pickup, however the tickets were not there as promised, and when I tried to contact the seller, he of course was unresponsive. Nowhere in the XXXX payment initiation process does it prompt you to confirm that the transfer is NOT protected by the normal Chase fraud protection, again, despite the fact that it is literally embedded in the bank account. It's incredibly, and intentionally, unclear and misleading. The entire point of using this tool was to avoid something like XXXX, which in retrospect, is exactly the same thing. I presume his information is also fraudulent however here it is : Name : XXXX XXXX Email Address : XXXX Phone Number : XXXX Bank : XXXX Method of Transfer : XXXX ( Chase to XXXX ) Amount : {$750.00}
Company Response: Closed with explanation

Timely Response

2019-08-09

Hon, HI

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: merchant : XXXX XXXX credit card co : Chase I have tried multiple times to resolve this with my credit card company since XXXX. They are now telling me that it is past the date and I have no recourse for a fraudulent charge on my card. The merchant XXXX XXXX has a a history or overcharging our card and manipulating invoices. I have submitted documentation multiple times, and Chase has chosen to either ignore my documentation or take the manipulated documents from the merchant as valid. I have original email correspondence from the merchant of the original emailed invoices, they emailed altered invoices to Chase to document the charges. I have emailed, faxed and called Chase on multiple occasions regarding these charges with little or no resolution. They keep telling me to wait for a letter in the mail, but when the mail comes and I send documentation back, there is no way to know if someone is working on it. I last spoke to a representative from Chase today at XXXX Hawaii Time. His name was XXXX and now he tells me I have no recourse because too much time has passed. I started this in XXXX. I last called and submitted documentation on XX/XX/XXXX. They told me to wait up to 30 days, now he tells me that too much time has passed? I have more documentation to submit if necessary, history of emails, fax transmittals etc, but I was not given an opportunity to discuss what information they thought was valid and invalid. I am so appalled that my credit card company is not protecting me from this deceptive vendor and the representative would not tell me why they think the charge is valid, only that there is no further recourse.
Company Response: Closed with monetary relief

Timely Response

2019-08-09

Phoenix, AZ

Applying for a mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-08-09

Wonder Lake, IL

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was result of identity theft
Complaint: To whom it may concern, I have had one of my accounts which is Chase United Card charged off. I just recently found out that I was affected by the XXXX breach causing all my information to be hacked and used by others. That is why I have had multiple unauthorized charges on my account and I have reported it multiple times but it still came back as valid. Then I found out I was one of the many affected by the XXXX breach and possibly Identity Theft.
Company Response: Closed with explanation

Timely Response

2019-08-09

Rochdale, NY

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: hello XXXX im ' sitting here in a chase bank in nys, on XXXX XXXX. or route XXXX. i lost my debit card and i just got it cause and if it werent ' me why would they send me the ppl when i guys the back office at this branch has a female, id ' look into. and you guys know me i have better XXXX to do with my life then write tonyou ... i had lost my debit card and chase send me a new one and address so i go t oh im XXXX by the way ... so i want ti file federal charges for violating the intelligence identification protection actand its my XXXX money, i dont care whose XXXX prez, its my money this XXXX refused to activate my debit card and so i go, i wan na close my account, hes like no ... so someone cia that you know, il gonns ] a leave this chase branch with some XXXX guy going exec orfer XXXX the us constitution. and its my cash how branches you think in XXXX cant get this fixed, but next branch i lost myid i dont have any and then they follow chase policy and ask me to punch in my ssn guys i told him everythinyg he didnt ask i told him my last withdrawl my last deposit how much where iopened the acct and like what dc excuse you gonnna send me where im leaving this bank with savings vhecking and cc # and no access to my acct even through chase corporate sent me a new debit card. and his excuse seeing my email address and pin point iwonder whose bank manager here ... either way im a stock holder and they think im XXXX why when do ya XXXX jobs!
Company Response: Closed with explanation

Timely Response

2019-08-09

Cranford, NJ

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2019-08-09

Atl, GA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company forcing arbitration
Company Response: Closed with explanation

Timely Response

2019-08-09

Allentown, PA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Information belongs to someone else
Complaint: Hi, This is a complaint about fraud alert on my credit, this I see Unautorized hard inquiry made with and I didn't apply for any kind of credit Alert Date XX/XX/2019 Alert Id XXXX Alert Type New Inquiry Inquirer Name JPMCB CARD SERVICES Phone Number ( XXXX ) XXXX Industry Type Bank Subscriber Address XXXX XXXX XXXX, XXXX, DE, XXXX so right away i called XXXX and placed a fraud alert on my credit
Company Response: Closed with non-monetary relief

Timely Response

2019-08-09

San Gabriel, CA

Managing an account

Checking or savings account: Other banking product or service

Problem accessing account
Complaint: XXXX XXXX System System : Connecting ... XXXX XXXX System System : Connected to XXXX XXXX XXXX System System : Your reference number for this chat session is XXXX XXXX XXXX Customer XXXX XXXX : Initial Question/Comment : advertising inside chase bank webpage we have try to up out and are never able to. XXXX XXXX System System : Thank you for contacting the Federal Trade Commission 's Complaint Assistant Technical Support Desk. XXXX XXXX System System : Your chat conversation may be monitored for quality assurance purposes. XXXX XXXX System System : Please be aware that if you navigate to a different browser window, your chat window may be minimized. You can maximize the chat window again by locating it in your task bar. XXXX XXXX System System : XXXX XXXX has joined this session! XXXX XXXX null System : Connected with XXXX XXXX XXXX XXXX Agent XXXX XXXX : Good Evening XXXX XXXX! I'm sorry to hear that. What do you mean you try to opt out? XXXX XXXX Customer XXXX XXXX : we have try to remove the advertising options that chase bank gave me and they tell me to go to the bottom of the page and chose to up out from the advertising XXXX XXXX Customer XXXX XXXX : now we always do as they tell us but the didital advertising allience page tells me this is not able? XXXXXXXX XXXX Agent XXXX XXXX : I see. Are you trying to do this online or where? Have you informed Chase that you are unable to opt out? XXXX XXXX Customer XXXX XXXX : i have try for over 6 months i contacted the bank and still get all this spam even phone calls from this advertisers in the middle of the night XXXX XXXX Customer XXXX XXXX : i have told the bank and they told me there is nothing they can do! XXXX XXXX Customer XXXX XXXX : they added all this what is call chase offers inside they webpage XXXX XXXX Customer XXXX XXXX : there should be and option to also chose to remove offers but they do not added. XXXX XXXX Customer XXXX XXXX : we look into moving to XXXX XXXX XXXXXXXX and they also have that adverting in their webpage. XXXX XXXX Agent XXXX XXXX : I understand. If you are receiving Unknown or telemarketing phone calls I can help guide you on how to file a complaint. However anything else related to chase bank or there advertisement we could not assist you with that XXXX XXXX Customer XXXX XXXX : why so i want offers i can not afford, need or want? XXXX XXXX Customer XXXX XXXX : some people say is from chase advertising XXXX XXXX Customer XXXX XXXX : you should be able to talk to the banks and force them to add a remove options. XXXX XXXX Customer XXXX XXXX : i do not understand why we are getting so much spam from the bank. XXXX XXXX Agent XXXX XXXX : I understand. Unfortunately the FTC does not directly regulate banking practices. You can contact Consumer Financial Protection Bureau. They handle these types of complaints and topics. They may be able to better help with this issue directly. You can file your complaint with the CFPB at www.consumerfinance.gov or you can call their toll free hotline at XXXX. XXXX XXXX Agent XXXX C : They regulate banking practices, they can also help file a complaint against the bank if you wish to do so. XXXX XXXX Customer XXXX XXXX : thank you.
Company Response: Closed with explanation

Timely Response