JPMORGAN CHASE CO.

2019-08-20

Santee, CA

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-08-20

Corpus Christi, TX

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Application denied
Company Response: Closed with explanation

Timely Response

2019-08-20

Odell, OR

Struggling to pay your bill

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company won't work with you while you're going through financial hardship
Complaint: My name is XXXX XXXX... Chase please send me my credit card agreement associated with this account. Please note that I would like view and request the arbitration process associated with this account. Please note that Chase does not have the right to sue me as per my card member agreement this agreement has a arbitration clause.. which indicates "if either your or we choose to arbitration, neither party shall have the right to litigate such claim in court or to have a jury trial". No court has legal jurisdiction over this card agreement. Please move forward with giving me more information. Once the process has been requested I will then give you my attorney's information
Company Response: Closed with explanation

Timely Response

2019-08-20

Three Bridges, NJ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: Fraudulent account reported in my credit report.
Company Response: Closed with explanation

Timely Response

2019-08-20

Barona Rancheria, CA

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with fees charged
Complaint: I have been overpaying my loan to pay down the principal as fast as possible. Today I received a letter that stated that my overpayments will not be applied to my principal but to other fees before principal reduction. This is to make more money off of me illegally in violation of the original loan agreement.
Company Response: Closed with explanation

Timely Response

2019-08-20

Delray Beach, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with non-monetary relief

Timely Response

2019-08-20

Chesapeake, VA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-08-20

Browns Fork, KY

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief

Timely Response

2019-08-20

San Francisco, CA

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-08-20

Falmouth, VA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-08-20

San Jose, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-08-20

Dallas, TX

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: On XX/XX/2018 these companys did I hard inquiry on y Credit Report and i did not ask them or give them my permission to do this I have talked with all credit bureaus and they say they will not help or investiagte inquirys I am looking for the companys to provide proof that I gave them permission to run my credit reports
Company Response: Closed with explanation

Timely Response

2019-08-20

Staten Island, NY

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Add-on products and services
Complaint: Benefit Claim Number: XXXX-XXXX On XX/XX/2019 I received a denial letter for lost luggage reimbursement claim # XXXX-XXXX. The denial reason for the claim states that the carrier was not notified immediately following the loss as required, under the lost luggage program.The Chase Credit Card Benefit Guide clearly states “Please note that failure to provide a claim notice within twenty (20) days will not invalidate or reduce any otherwise valid claim if notice is given as soon as is reasonably possible”. This requirement was met as well. This claim was unreasonably denied in bad faith to avoid making payment for an eligible claim under the Chase Credit Card Benefits policy.
Company Response: Closed with explanation

Timely Response

2019-08-20

Bronx, NY

Struggling to pay your bill

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company won't work with you while you're going through financial hardship
Company Response: Closed with explanation

Timely Response

2019-08-20

South Florida, FL

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with customer service
Complaint: Chase operates a service called "XXXX XXXX" and sends out monthly updates to members. On XX/XX/2019, I received an update with my name incorrectly spelled. I contacted the bank on XX/XX/2019 and requested that they correct my name. There was no response. On XX/XX/2019, I received another update with the incorrect name. I contacted the bank on XX/XX/XXXX and again requested that they correct my name. There was no response. On XX/XX/2019, I received another update with the incorrect name. I contacted the bank on XX/XX/XXXX and again I requested a correction. On XX/XX/XXXX, I received a small card in the mail which stated simply "We are sorry for your recent customer service experience". I thought they finally made the change, but no - on XX/XX/2019, I received another incorrect update and on XX/XX/2019, I received another incorrect update. The bank is NOT paying attention to a customer request and this is not acceptable.
Company Response: Closed with explanation

Timely Response

2019-08-20

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Closed with monetary relief

Timely Response

2019-08-20

Houston, TX

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-08-19

Bay Harbor, MI

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with monetary relief

Timely Response

2019-08-19

Bronx, NY

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2019-08-19

Spring Hill, FL

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Complaint: I disputed a charge for $XXXX dollars at a hotel that charged me for an extra night when I checked out that morning. My bank disputed the charge but now taking the money back out because they said I was there. Why would I pay for one week at that hotel and stay an extra day!? I was gone way before XXXX because I had to work at XXXX!
Company Response: Closed with monetary relief

Timely Response

2019-08-19

Little Chute, WI

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-08-19

Compton, CA

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2019-08-19

Milwaukee, WI

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I have purchased a refrigerator and a gift card from XXXX on XX/XX/19. The listing said that I can either pay $XXXX for a refrigerator or pay $XXXX and receive a gift card for $XXXX. I did not receive a gift card from XXXX. I did dispute it with the credit card who stated that they cannot help me, because the refrigerator was delivered (smaller part of the package I have purchased.
Company Response: Closed with explanation

Timely Response

2019-08-19

Groton, MA

Took or threatened to take negative or legal action

Debt collection: Credit card debt

Threatened to sue you for very old debt
Complaint: A credit card was reported stolen and then used without my knowledge. Certain circumstances did not allow me to follow up. The cc debt was sold to collection agency where they repeatedly contacted me at work, threatened me and tried to get me to provide personal information over the phone.
Company Response: Closed with explanation

Timely Response

2019-08-19

Canal Whchstr, OH

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with non-monetary relief

Timely Response