JPMORGAN CHASE CO.
Consumer Complaints
There are over 65161 complaints on file for JPMORGAN CHASE CO.. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 93
2019-08-16
Discovery Bay, CA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: Hi : I applied and was approved for a co-branded XXXX XXXX XXXX Card from Chase on XX/XX/2019. According to their terms & conditions, I was to receive XXXX XXXX XXXX XXXX within 60 days of account opening to my XXXX XXXX XXXX. ( please see the paragraph from the terms & conditions below ) I contacted Chase customer service department and was told by their representatives, supervisors and managers that I would not qualify for that benefit due to their erroneous interpretation of their terms. The matter was escalated to their Executive Offices. The team lead " XXXX '', who after her research, assured me that her customer service department and her own team members did not interpret their own terms correctly and I would receive the XXXX XXXX XXXX XXXX within 60 days of account opening which would have been XX/XX/2019.
As we are more than 1 month past that date, I've left 3 messages for XXXX without any response. I have stayed at XXXX XXXX during the last month and missed out on the additional benefits of a Platinum member because I didn't not get those XXXX XXXX XXXX.
Anything assistance you can offer to help me secure those credits promised by their terms would be much appreciated. Additionally, there seems to be a pervasive misunderstanding of their own promotional terms within their entire team.
Thank you.
Earn XXXX Bonus Points : Eligibility for this product : The product is not available to either : current cardmembers of the XXXX XXXX Premier credit card ( also known as XXXX XXXX XXXXXXXX ), XXXX XXXX XXXX credit card ( also known as XXXX XXXX Premier Plus ), XXXX XXXX XXXX credit card, or previous cardmembers of the XXXX XXXX Premier credit card ( also known as XXXX XXXX Premier ), XXXX XXXX XXXX credit card ( also known as XXXX XXXX Premier Plus ), or XXXX XXXX XXXX credit card, who received a new cardmember bonus within the last 24 months.
If you are an existing XXXX XXXX Premier or XXXX XXXX Premier customer and would like this product, please call the number on the back of your card to see if you are eligible for a product change.
Eligibility for the new cardmember bonus : The bonus is not available to you if you : are a current cardmember, or were a previous cardmember within the last 30 days, of XXXX XXXX XXXX XXXX XXXX ( also known as The XXXX XXXX XXXX Credit Card from XXXX XXXX ) ; are a current or previous cardmember of either XXXX XXXX XXXX XXXX XXXX Card ( also known as The XXXX XXXX XXXX XXXX Credit Card from XXXX XXXX ) or XXXX XXXX XXXX XXXX XXXX Card ( also known as the XXXX XXXX XXXX XXXX XXXX XXXX Card ), and received a new cardmember bonus or upgrade bonus in the last 24 months ; or applied and were approved for XXXX XXXX XXXX XXXX XXXX Card ( also known as The XXXX XXXX XXXX XXXX Credit Card from XXXX XXXX ) or XXXX XXXX XXXX XXXX XXXX XXXX ( also known as the XXXX XXXX XXXX XXXX XXXX XXXX Card ) within the last 90 days.
New cardmember bonus : To qualify and receive your bonus, you must make Purchases totaling {$3000.00} or more during the first 3 months from account opening. ( " Purchases '' do not include balance transfers, cash advances, travelers checks, foreign currency, money orders, wire transfers or similar cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your account, interest, unauthorized or fraudulent charges, and fees of any kind, including an annual fee, if applicable. ) After qualifying, please allow up to 8 weeks for bonus points to post to your XXXX XXXX account. To be eligible for this bonus offer, account must be open and not in default at the time of fulfillment. If your account is not open for at least 6 months, XXXX and Chase reserve the right to deduct the bonus points from your XXXX XXXX account.
Earning Bonus Points : Rewards Program Agreement : For more information about the XXXX XXXX XXXX card rewards program, view the latest opens in a same windowRewards Program Agreement. We will mail your Rewards Program Agreement once your card account is established. If you become a Chase Online customer, your Rewards Program Agreement will also be available after logging in to opens in a same XXXX.
How you can earn points : You'll earn points when you, or an authorized user, use a XXXX XXXX credit card to make purchases of products and services, minus returns or refunds. Buying products and services with your card, in most cases, will count as a purchase ; however, the following types of transactions won't count and won't earn points : balance transfers, cash advances and other cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your account, interest, unauthorized or fraudulent charges, and fees of any kind, including an annual fee, if applicable. 6 points ( 6X points ) : You'll earn 6 points for each {$1.00} spent on qualifying purchases made at participating XXXX XXXX locations. Go to opens XXXX XXXX for a list of participating XXXX XXXX locations. You will only receive the accelerated earn of 6 points for each {$1.00} spent from the credit card program. Additional points received under the XXXX XXXX program for stays at participating XXXX XXXX locations will be earned in accordance with the terms and conditions of the XXXX XXXX program. XXXX is responsible for ensuring all participating properties are correctly reported to Chase for cardmember earn on XXXX XXXX purchases. 2 points ( " 2X points '' ) : You'll earn 2 points for each {$1.00} spent on all other purchases. Information about earning/transferring points to XXXX XXXX : Points earned during a billing cycle will be automatically transferred to XXXX XXXX after the end of each billing cycle. Points expiration : The points transferred to your XXXX XXXX account won't expire as long as there is card earning activity or other qualifying earning or redemption activity every 24 months. If your card account is closed, you'll lose the points in your XXXX XXXX account if you don't have any other qualifying earning or redemption activity every 24 months. For details on this points expiration policy, visit opens XXXX XXXX. Losing points : You'll immediately lose all points that haven't been transferred to XXXX XXXX if your card account status changes, or your card account is closed for program misuse, fraudulent activities, failure to pay, bankruptcy, or other reasons described in the terms of the Rewards Program Agreement. All XXXX XXXX terms and conditions apply, available at XXXX XXXX.
Points Don't Expire Program Requirements Your points will not expire as long as you remain an active member in the XXXX XXXX Program. You remain active by doing one or more of the following during any 24-month period : ( a ) have an eligible stay at a participating property ; ( b ) earn XXXX XXXX Points by using a XXXX XXXX Visa Credit Card for purchases ( note that paying the credit card annual membership fee is not considered purchase activity ) ; or ( c ) otherwise earn XXXX XXXX Points or miles in accordance with the XXXX XXXX Program terms and conditions. Purchases are when you, or an authorized user, use the card to make purchases of products and services, minus returns or refunds. Buying products and services with your card, in most cases, will count as a purchase ; however, the following types of transactions won't count and won't earn points : balance transfers, cash advances, travelers checks, foreign currency, money orders, wire transfers or similar cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your account, interest, unauthorized or fraudulent charges, and fees of any kind, including an annual fee, if applicable. If you do not remain an active member, then XXXX XXXXy reserves the right, in its sole discretion, to close your XXXX XXXX account without notice to you. In the event your XXXX XXXXXXXX account is closed, all unredeemed points in your XXXX XXXX account will be forfeited.
Free Night Award : Please allow up to 8 weeks from your account anniversary date for your Anniversary Free Night Award E-Certificate to be automatically deposited in to your XXXX XXXX Account. Account anniversary date is the date that is twelve months after your account open date, and the same date each twelve months thereafter. Your Anniversary Free Night Award is valid for a one night hotel stay at a property with a redemption level up to 35,000 points. You are responsible for all incidental charges such as parking fees, and payment of mandatory resort fees at properties where resort fees are charged. For the list of participating hotels where you can redeem the 35,000 points, log on to XXXX XXXX or call the XXXX XXXX number on the back of your card. Your e-certificate may not be combined with cash or other XXXX XXXX points when redeeming for your free night, and may not be transferred, extended beyond expiration date, or re-credited for points. Each Anniversary Free Night Award issued will have an expiration of 12 months. To qualify for the Anniversary Free Night Award, your account must be open and not in default on your account anniversary date. Offer and Anniversary Free Night rules and regulations are subject to change. Chase is not responsible for offer fulfillment. Annual fee applies. For pricing details, please see Pricing & Terms opens in a same window.
Redeeming Points for Free Nights : The number of XXXX XXXX points needed for a standard Free Night Award starts at 7,500 points. Refer to XXXX XXXX for all reward redemption values.
Automatic XXXX XXXX Status : You will automatically receive XXXX XXXX Status each account anniversary year as a cardmember ( Account anniversary year means the year beginning with account open date through the anniversary of your account open date, and each 12 months after that ). Please allow up to 8 weeks from account open date for your initial XXXX XXXX Status award to be applied to your XXXX XXXX account. To qualify for and maintain XXXX XXXX Status your account must be open and not in default. If you do not qualify for XXXX XXXX status as a cardmember, in order to receive XXXX XXXX benefits you must qualify for XXXX XXXX Status under the terms of the XXXX XXXX program. Only one XXXX XXXX Credit Card account per XXXX XXXX member ( XXXX XXXX member must be the primary cardmember on that account ), is eligible for the XXXX XXXX Status award. JPMorgan Chase Bank, N.A. is not responsible for offer fulfillment or the provision of or failure to provide the XXXX XXXX benefits and services.
XXXX XXXX XXXX Status : Each Account Anniversary Year you make purchases totaling {$35000.00} or more you will qualify for XXXX XXXX Status through XX/XX/XXXX of the following year. ( " Account Anniversary Year '' means the year beginning with your account open date through the first statement after the anniversary of your account open date, and each twelve billing cycles thereafter. ) Purchases are when you, or an authorized user, use the card to make purchases of products and services, minus returns or refunds. Buying products and services with your card, in most cases, will count as a purchase ; however, the following types of transactions wont count and wont earn points : balance transfers, cash advances, travelers checks, foreign currency, money orders, wire transfers or similar cash-like transactions, lottery tickets, casino gaming chips, race track wagers or similar betting transactions, any checks that access your account, interest, unauthorized or fraudulent charges, and fees of any kind, including an annual fee, if applicable. Please allow up to 8 weeks after qualifying for the XXXX XXXX Status award to be applied to your XXXX XXXX account. To qualify for and maintain XXXX XXXX Status your account must be open and not in default. If you do not qualify for this bonus offer, in order to receive XXXX XXXX benefits you must qualify for XXXX XXXX Status under the terms of the XXXX XXXX program. Only one XXXX XXXX XXXX Credit Card account per XXXX XXXX member ( XXXX XXXXy member must be the primary cardmember on that account ) is eligible for the XXXX XXXX Status award. JPMorgan Chase Bank, N.A. is not responsible for offer fulfillment or the provision of or failure to provide the XXXX XXXX benefits and services.
XXXX XXXX XXXXt Credits : Upon opening your Card Account, a maximum of XXXX XXXX XXXX credits will be credited to your XXXX XXXX member account within 60 days. On or before XX/XX/XXXX of each subsequent calendar year, a maximum of XXXX XXXX XXXX credits will be credited to your XXXX XXXX member account operated by XXXX XXXX , XXXX. in accordance with XXXX XXXX terms and conditions. To be eligible to receive the XXXX XXXX XXXX credits with this Card, you must be the primary cardmember, your Card Account must be open as of XX/XX/XXXX of the prior year, and you must have an active XXXX XXXX member account linked to your credit card account. This benefit is not exclusive to credit cards offered by Chase. A maximum of XXXX XXXX XXXX credits will be awarded through this benefit per XXXX XXXX program member account even if the member has more than one Credit Card linked to their XXXX XXXX account. When your XXXX XXXX member accounts are merged, if both accounts have received XXXX XXXX XXXX credits, only one XXXX XXXX XXXX Credit will remain. Separate promotional offers of XXXX XXXX credits will not count towards this per-account maximum but may have their own limits, see promotional terms at time of offer. Chase is not responsible for offer fulfillment or the provision of or failure to provide the stated benefits and services.
Premium On-property Internet Access : For primary cardmembers only, available at Participating XXXX XXXX hotels. For details, see XXXX XXXX. Chase is not responsible for offer fulfillment.
Concierge Service : Cardmembers are responsible for the cost of any goods or services purchased through XXXX XXXX XXXX.
XXXX XXXX Credit Cards are available to US residents that have a valid permanent home address within the 50 United States or the District of Columbia only.
You agree that when you apply for a XXXX XXXX credit card and for as long as you maintain an open account, your relationship with JPMorgan Chase Bank, N.A. Member FDIC, or other credit card issuers of XXXX XXXX , XXXX. may be disclosed to other XXXX XXXX credit card issuers.
The Contactless Symbol and Contactless Indicator are trademarks owned by and used with the permission of XXXX, XXXX.
XXXX XXXX PROGRAM INFORMATION Points accrued and awards issued are subject to the terms and conditions of the XXXX XXXX program. Refer to XXXX XXXX for complete terms and conditions of the XXXX XXXX program, including all redemption values. Terms and conditions of the XXXX XXXX program may be modified and services and benefits may be added or deleted at any time without notice to Cardmembers. Individuals whose request for a credit card are not approved will not be enrolled in the XXXX XXXX program through this offer, although existing XXXX XXXX memberships will not be affected. Additional authorized users will not be enrolled in the XXXX XXXX program as a result of this offer. XXXX XXXX points awarded through the use of the authorized users card will only be credited to the Primary Cardmembers XXXX XXXX account.
Associates of XXXX XXXX , XXXX. and its subsidiaries will only receive the accelerated earn of 6 points for each dollar spent at participating hotels from the credit card program and will not receive additional points under the XXXX XXXX Program for stays at participating XXXX XXXX locations.
Accounts subject to credit approval. Restrictions and limitations apply. XXXX XXXX XXXX credit cards are issued by JPMorgan Chase Bank, N.A. Member FDIC. Offer subject to change.
Company Response: Closed with non-monetary relief
2019-08-16
North Hollywood, CA
Managing the loan or lease
Vehicle loan or lease: Lease
Billing problem
Complaint: To Whom It May Concern:I have a lease account for a XXXX XXXX XXXX XXXX XXXX with Chase Bank. My lease payment increased by $XXXX due to a state tax rate increase. Unfortunately, this increase was not reflected on my autopay so my automatic payment did not reflect the new amount due. This resulted in a late payment being reported to the credit bureaus. This mark lowered my score by over 100 points and has severely impacted my ability to obtain credit with Chase or any other lenders for my personal and business matters.The monthly payment is over $1,200 and I have paid on time every month for over 2 years. This has been setup on Chase's autopay and I believed that the autopay operated in the same fashion as my other accounts (gas, electric, phone, etc) where the auto payment amount would pay the amount due. I regret that this has happened and it was certainly not due to my inability to pay.I sent this information to Chase and they have acknowledged the confusing nature of their autopayment system but have refused to remove the derogatory mark on my credit report. I am hoping that you can assist me with this matter.Thank you in advance for your consideration. Please let me know if I can provide any other information.
Company Response: Closed with explanation
2019-08-16
Doral, FL
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Delay in processing application
Company Response: Closed with explanation
2019-08-16
Chapel Lakes, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with monetary relief
2019-08-16
Pinellas Park, FL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with customer service
Complaint: I opened a complaint regarding a FCBA disupute, CFPB Complaint XXXX-XXXX. Chase mishandled that complaint by issuing a credit as a 'courtesy' rather than a permanent credit as required under the FCBA. Additionally Chase apparently conflated another consumer's compliant with mine and their letter resolving the above captioned complaint contains assertions regarding a fraudulent application and two credit bureau inquires. I have never made a complaint or assertions relating to a fraudulent application nor credit bureau inquiries. I have written directly to Chase on this date as well requesting such clarifications.
Company Response: Closed with explanation
2019-08-16
Allegheny, PA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2019-08-16
San Diego, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: I was stationed overseas and experienced identity theft, two credit cards were opened on my name. One from XXXX XXXX and One from Chase, I have never done any interactions with either bank before this issue occurred. The purchases and use of card was done in the US while I was overseas. I have attempted to resolve this with the companies but since I had no information other than my name and social they couldn't help me. I have disputed this charges through the credit bureus and Federal Trade Commission. I would appreciate all the help I can get, these cards have ruined my credit score, I have never missed payments in the past and now.
Company Response: Closed with explanation
2019-08-16
Cheverly, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Sirs My property at XXXX XXXX XXXX has had several water issues over the past 18 months leading to two prior insurance claims and a current claim. The source of the problem has now been identified it is a backup sewer line that had the previous plumbers put a camera through the sewer line they would have seen that the sewer line was damaged.
The Loss My house is currently rented. On XX/XX/XXXX, the tenants used the powder room and the water overflowed emitting sewer water all over the wooden floors. They immediately called a plumber it was XXXX in the morning and the plumber put a camera through the line, cleaned up the sewer and discovered the sewer line was broken.
The sewer water damage is extensive, causing damage on the main level and seeping through to the basement, where the celling collapsed and the sewer water went into the carpet in the basement.
I was notified on XX/XX/XXXX and called the insurance company XXXX XXXX. They were closed for the holidays. XXXX came out to dry out the house and basement. There is still an outstanding bill for the XXXX remediation.
The Insurance Coverage XXXX XXXX maximum payment for Back up Sewer loss is {$10000.00} ( see attached ) The adjuster came and estimated the work to repair the inside of the house the wooden floors, powder room, basement wall, replace the sewer line, replace basement carpet etc., is {$14000.00}. Hardly enough but because of the maximum back up sewer clause I did not see the point in asking for a re-estimate. Estimates to replace the sewer line ran from {$6500.00} - {$11000.00}.
Work completed to date.
This is a major loss involving water.
1. Sewer Line i. I had to replace the line, to prevent any further damage.
ii. There is nothing to inspect. The work is done under ground. XXXX inspected the line once the work was completed and validated it was up to code. You can check with them for validation providing them with the address.
2. Humidifier i. I had to put humidifiers in the basement to prevent mold build up. There is mold growing on the wall and underneath the carpet.
ii. XXXX provided this work I have not paid them yet.
Chase Insurance Policy Chase needs to inspect the work in accordance with the Adjusters report. That is the standard process. However, it will not work in this instance because the loss exceeds the maximum coverage. The back up sewer coverage maximum is {$10000.00}. That has already been expended : the line needed to be replaced immediately, the house needed to be dried out with dehumidifiers. The landscaping.
The powder room and wooden floors will have to be done later and can be inspected but I will have to fund this later. Yet these can be inspected, but will not be done. Again, the monies have been used to fix the sewer line that runs underneath the ground so unless we pull up the ground there is nothing to inspect. Yet I am told you need to inspect to release the funds. I have spent my own money and need the rest to fix the growing mold in the basement.
I truly understand that you have to validate work, but there needs to be another process for loss that occurs as a result of a backup sewer. THERE IS NOTHING TO INSPECT. A better validation is to call the utility company. XXXX will validate that they certified the work.
Outstanding Work Time is of the Essence The loss occurred 6 weeks ago. Water is in the house. The house still has a sewer smell. Mold is growing every single day in the basement. I have a contractor who is on standby to work on the mold remediation in the basement. He has to remove the dry wall, carpet etc., I need to pay him to get started this week. Hes quote for the basement is in excess of {$9000.00}. The wooden floors and powder room is another {$6000.00}. Clearly the insurance check will not cover the work to be completed.
The ask Every day we are waiting to release funds is exacerbating the mold issue. I have already paid out close to {$9000.00} and would like it released to me this week so I can try and stop the bleeding the mold in the basement continues to grow every day during the damp, hot summer months.
I understand there is a process for Chase Insurance Claims. I have been to Chase branch every day for the past 10 days and no one at the branch understood how to process the check. I am simply asking to be refunded for the monies spent to date so that I can pay another contractor to begin on the basement to stop further damage to the basement.
Waiting on an inspector to come and check the work completed to date is futile. The work completed is underground the water pipe. A better validation for Chase is for you to contact XXXX who inspected the pipe before the concrete was replaced.
I am happy to have the inspector can come out to check on the basement once it is completed. But the work to be completed needs funds and I have expended all my funds on the pipe replacement.
Please advise what we need to do for Chase to refund me for monies spent to date so that I/We can protect the property from further damage.
Company Response: Closed with explanation
2019-08-16
Villa Nueva, PR
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with balance transfer
Company Response: Closed with explanation
2019-08-16
Ridley Park, PA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: XXXX XXXX XXXX on XX/XX/18 has an inquiries that I did not request or apply for a car loan threw them on XX/XX/18. I have also filed a complaint with the US Attorney office in regards to the matter of an fraud credit inquiries and proof from XXXX XXXX XXXX to show documents and my signature for a such loan.
Company Response: Closed with explanation
2019-08-16
El Paso, TX
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: I went through my statements and went through the process of reconciling my statements with the receipts I had and I noticed there were charges that I did not authorize. After identifying all of the purchases I did make and filtering out the ones I didn't make I called my credit card company on XX/XX/2019. The process of reporting was straightforward, however I did get some push-back as to not to call transactions fraud but to dispute them. I told the woman on the phone that: no, these are not disputes and they are fraud since I did not authorize them. When everything was finished the representative finished the process and I saw the credits on my next bill, I had to call back to report some she did not include or did not show until the next statement. On XX/XX/2019 a letter was generated and sent to me saying that all the charges I reported I benefited from. I thought that this was ridiculous and I called right away to have the case researched thoroughly and for a second time and I asked them to contact me with any questions and or to please provide me with any documentation they could bring up so that I may dispute if necessary. I received nothing and I thought all went in my favor. Then on XX/XX/2019 a new letter was generated and said that I still benefited from the fraud. I called again to get answers and all I received was: that a representative researched the claim and that they will not move forward with another evaluation unless I can provide documentation such as a police report, which is impossible as I did not live in the country in where most of the fraud occurred.
Company Response: Closed with explanation
2019-08-16
Addicks Barker, TX
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-08-16
Addicks Barker, TX
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-08-16
MA
Problems at the end of the loan or lease
Vehicle loan or lease: Lease
Problem while selling or giving up the vehicle
Complaint: In XX/XX/XXXX my husband leased a XXXX XXXX XXXX through XXXX XXXX XXXX which is owned by JPMorgan Chase Bank. The lease was for 3 years ending in XX/XX/XXXX. Unfortunately, my husband died in early XX/XX/XXXX. When I contacted Chase, I was put in touch with the Auto Recovery, Bankruptcy, Special Ops @ Chase which also handles Probate matters. On XX/XX/XXXX, I was told the account was being closed (discharged), but I could continue to make payments or go to the dealer and buy the car. I continued to make payments, the latest one at the end of XX/XX/XXXX so the account remained current. I did explore buying the car with the dealer, but the payments would have been twice the current payment. I was also told by Chase that there were no WRITTEN polices or procedures that could be sent to me as "they didn't exist". I would have to go by what they were telling me verbally on the phone while I tried to write down what they quickly rattled off legalese style. I tried to explain that I didn't understand what was being said and, as I wear hearing aids, could they please slow down, but this didn't happen. I spoke to 9 different people on 6 different days between XX/XX/XXXX and XX/XX/XXXX, getting different conflicting information every time. I ended up frustrated, confused, scared, and finally angry. I was told that I really needed to just return the car to the dealer, and as I was not on the lease, I was not liable for the car or any financing issues. Chase was going to take the car back, inspect it for damage and mileage at their facility, prep it, and sell it at auction. They would then approach my husband's estate for any shortfall. They didn't seem to understand (or care) that while I was "not responsible" on the lease, that the money was ultimately coming out of my pocket. No one could (or would) give me any idea of how much the "shortfall" would be. They weren't even going to send a letter to the last address on file to let me know that the lease was bing discharged or anytime else until they had the car and I had signed it over to them. I was given until the end of XX/XX/XXXX to turn the car in as the lease will be discharged at that time and the car will go into repossession mode with another whole set of fees. I am feeling most uncomfortable about returning the car without knowing the price of my actions.
Company Response: Closed with explanation
2019-08-16
PA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I am being told by Chase Bank (JPMCB CARD) that I have a XXXX balance on an account with them. This was discovered during a background check for employment. I called the company and they continue to state that the account is fraudulent (dated XX/XX/2019) but they continue to refuse to send me any written confirmation of what they are verbally telling me. I am disqualified from getting this particular job if I cannot 1. prove they are telling me it is fraudulent 2. I cannot set up payment arrangements to resolve the debt. Neither of these options have been made available to me over several calls and faxes.
Company Response: Closed with non-monetary relief
2019-08-16
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Closed with explanation
2019-08-16
PA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I am being told by Chase Bank (JPMCB CARD) that I have a XXXX balance on an account with them. This was discovered during a background check for employment. I called the company and they continue to state that the account is fraudulent (dated XX/XX/2019) but they continue to refuse to send me any written confirmation of what they are verbally telling me. I am disqualified from getting this particular job if I cannot 1. prove they are telling me it is fraudulent 2. I cannot set up payment arrangements to resolve the debt. Neither of these options have been made available to me over several calls and faxes.
Company Response: Closed with non-monetary relief
2019-08-16
San Bruno, CA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: Closed with explanation
2019-08-16
Mission Viejo, CA
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Closed with explanation
2019-08-16
Stratford, CT
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-15
Brooklyn, NY
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with non-monetary relief
2019-08-15
Mesa, AZ
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2019-08-15
Arlington, VA
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Complaint: XX/XX/2019 The last couple weeks I have noticed Chase Bank personnel deliberately acting criminal in their online work, and lying. I have been a customer 9.5 years and this last week, they tried to make me the problem and not them. I put an online transfer request in for $ XXXX for the date of XX/XX/2019, on XX/XX/2019, they emailed me saying they could not transfer, it was two days early, I get paid on the XXXX, so it absurd, it was scheduled for today ... .. { account # XXXX } And all day today, I had to XXXX someone, and I put my correct password in all day and could not get into my online account, then I specifically took S half an hour and did it with a telephone online representative and I got a message they were not putting it through and citing me for suspicious activity ... XXXX Just an everyday account of a low income person who owes her sister money, and they will not allow the transaction, they are misusing their bank against me. There is no suspicious activity. A XXXX transaction, They are violating the terms of their XXXX contract, and mischaracterizing my account as " Suspicious '' They are refusing to do a legitimate banking transaction, online and straightforward.. Easily done and harming me as I try to pay a bill back. WRONG employees, who need to allow the transaction and not punish me, or so to speak Stop my account Perhaps they need to be reminded to do banking right for every single customer We are all equal and the same in banking law, it is looking at something intelligently instead of being a weirdo ... .... They gave me a Ref # XXXX
Company Response: Closed with explanation
2019-08-15
MT
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: I purchased a new XXXX XXXX in XXXX of XXXX. I obtained a loan from XXXX XXXX XXXX/JP Morgan Chase Bank to purchased the car. In XXXX of XXXX, XXXX XXXX XXXX XXXX XXXX repurchased the car from me through the assistance of the Washington Attorney General. My XXXX XXXX XXXX representative was XXXX XXXX, Senior Customer Service Representative. Her telephone number is ( XXXX ) XXXX-XXXX.
On XX/XX/XXXX, XXXX and I executed the documents necessary to transfer the car/title/etc. from me back to XXXX of XXXX. They issued me a check for my portion of the proceeds of the sale. XXXX of XXXX immediately sent a check for the full balance of the Chase Loan ( over {$36000.00} ). The XXXX certified mail tracking number was XXXX.
On XX/XX/XXXX, the XXXX certified-mailed check was received and signed for by XXXX XXXX/Chase. They promptly lost the check and did not post the funds to my loan account.
I next called and talked to a supervisor and mounted an escalation. I waited 10 days for the escalation to run its course. When I finally called on XX/XX/XXXX, the XXXX XXXX/Chase supervisor told me that a letter had been generated to me indicating my loan was paid in full, despite the fact that the automated and online systems were indicating the loan was now past due.
Later that day a XXXX XXXX/Chase supervisor called me back to tell me that the payoff letter was generated in error, the loan was not paid off, the loan was past due, and they needed proof of funds from the check. I explained I never had the check and therefore could not provide the information they were requesting.
So now the check is still lost, I have a letter from XXXX XXXX/Chase telling me my loan is paid off, XXXX XXXX/Chase has indicated the letter is an error. Nobody can explain how a payoff letter was ever generated in the first letter if payment for the car had not yet been received. And, I've already signed over my car and title.
XXXX XXXX XXXX XXXX XXXX paid XXXX XXXX/Chase for my car. XXXX XXXX/Chase promptly lost the payment. XXXX XXXX/Chase then issued me a paid in full letter in error. Now XXXX XXXX/Chase is demanding I provide them proof of funds when I never had the check. The check is lost. The car is gone. And I need your help.
Company Response: Closed with explanation
2019-08-15
Hornell, NY
Fraud or scam
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I'm a recent XXXX and I'm trying to save up some money to go to XXXX school so I could get a XXXX XXXX Degree. I found an apartment on XXXX that was fair in pricing. The " contact '' said that I can't view it, but I would need to hold it down using a deposit. I sent it over XXXX through my bank account with JP Morgan Chase. This happened on Saturday, XX/XX/XXXX. I went to see the apartment today and found out it doesn't exist and this person stopped responding to my e-mails. I called Chase to see if they could help out by reversing this payment. They said I need to take this up with XXXX. I called XXXX and got a robot response. I just want some help in this situation. Chase wouldn't provide any information on the recipient 's bank account, where it is located, etc. If that person is receiving money using XXXX, I believe this person has a bank account. If we can track it, then there's hope.
I filed a police report with the Police Department ( details to follow if you need the case number ). I also filed a report with the FBI. Please help me get a courtesy refund. My family and I combined have been banking with Chase for close to 3 decades. If Chase could be supportive during this difficult time, that would mean a lot for loyal customers like us. I pray that Chase isn't a heartless bank giant like many others that don't care about how you're getting screwed. If Chase is that way, then our relationship has truly come to an end.
Company Response: Closed with explanation