JPMORGAN CHASE CO.
Consumer Complaints
There are over 65161 complaints on file for JPMORGAN CHASE CO.. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 88
2019-08-21
Santa Clara, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: Discussion with Chase : On XX/XX/XXXX, I called Chase Credit Card at XXXX XXXX and explained why I'm disputing the credit card charged on my credit card. I believe I explained to Chase in detail the nature of my complaint, and the individual I talked to told me to have my complaint/dispute in writing, so therefore, Chase will send me the form and instructions on what type ( s ) of documents I need to submit to process the claim.
On XX/XX/XXXX, I did received the form and on XX/XX/XXXX, I faxed the form and supporting documents.
On XX/XX/XXXX, I called Chase and ask to find out if may documents where received. The Chase employee I talked to ( XXXX ) told me that based on my claim, they can't contact the merchant and Chase will not pursue any action ; therefore, closing my complaint/dispute. I asked to talk to the Supervisor ( XXXX ) and I was told the same information.
I told them that it was very frustrating that I wasted my time waiting, completing the form and sending required documents, as well as making copies and faxing back to Chase at the 888 number provided.
Nature of my Complaint/Dispute : On XX/XX/XXXX, I rented a van through XXXX XXXX but doing business under XXXX XXXX XXXX ; XXXX XXXX XXXX XXXX, XXXX, HI XXXX. When I picked up the van the gas was almost empty ( 1/4 ). Usually, when you rent a car, the gas is full. Initially, I demanded that they put a full tank of gas since it is very difficult calculate the exact amount of gas at 1/4 when you return. The agent at the rental place indicated that either I take the van or not since they are very busy and has no time to put gas. Later he compromised and said that is I return the rental with more than 1/4 of gas, I will be given a refund. Obviously, this was all verbal, as I can't commit him to put his statement in writing. The van was returned after hours with 3/4 gas, so I called the next day ( XXXX XXXX ) and left a message but never returned my call. Called the next day, but again, never returned my call.
On XX/XX/XXXX, I called airport location ( XXXX XXXX ) and told to contact the manager ( XXXX ) at XXXX XXXX. Left messages but may calls were never returned.
With no other recourse, I called Chase to complain/dispute the credit card charge.
Company Response: Closed with explanation
2019-08-21
Brooklyn, NY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-08-21
South Gate, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with monetary relief
2019-08-21
NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-21
Fontana, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-08-21
Newnan, GA
Managing an account
Checking or savings account: Checking account
Problem accessing account
Complaint: I tried to make a transaction XX/XX/XXXX and ended up canceling it. A few days later I got locked out of my account due to suspicious activity and I was told to call in. I called the number that appeared on the message but didn't get any help and was told that I had to physically go into a chase branch to resolve this issue. The problem is that I work overseas and I'm not physically in the US that's why I added my sister as an authorized user so that she can help out with these issues. My sister went to the bank only to be told that there was no issue with my account but I still couldn't access my account so I call the number again and explained to them what my sister was told in branch and they replied that she needed to have a rep from a XXXX branch call their department in order to resolve the issue only to be told that I personally had to physically show up to the bank which is impossible because I spend most of the year overseas. I have creditcard Bill 's to pay that I will miss if I cant access my account so I really need some help.
Company Response: Closed with explanation
2019-08-21
Deerfield Bch, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-08-21
Clarkstown, NY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-08-21
Huntingtn Bch, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-08-21
San Diego, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with non-monetary relief
2019-08-21
Scottsdale, AZ
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: Let me add number to the sequence of activities made on my account: 1. I signed up on XX/XX/XXXX for a debt relief program-XXXX XXXX XXXX. They told me that if I just stopped paying on my credit cards then they would use the monthly fee I would pay them and then down the road commit to a settlement offer with the banks.2. My last payment for both the credit cards was on XX/XX/XXXX (to pay for XX/XX/XXXX XX/XX/XXXXpayment).3. Due to the debt relief program, I left both the credit card accounts for the remainder of XX/XX/XXXX and did not pay for the beginning of XX/XX/XXXX payment.4. XX/XX/XXXX I was contacted by Chase customer support for the credit card department for both credit cards ending in XXXX and XXXX. I spoke with a representative and I explained why my credit card payments were late(because I signed up for the debt relief program and stopped paying for XX/XX/XXXX). They then suggested that I close both my credit card accounts and set up a balance liquidation account for each card. I agreed to plan as it was going to lower my monthly rate and interest rate. Card ending in XXXX was going to automatically deduct $XXXX from my chase checking --- on XX/XX/XXXX. Card ending in XXXX was going to automatically deduct $XXXX from my chase checking --- on XX/XX/XXXX. I set up the payment plan with the support associate and waited for a follow up email confirming the transactions that will be automatically deducted.5. XX/XX/XXXX I received both the emails for the credit cards ending in XXXX and XXXX (date sent XX/XX/19 date received/dated by support associate XX/XX/19) confirming the new balances and the payment plan in which I would be set up for the next 5 years. 6. XX/XX/2019 I called Chase credit card customer support services and wanted to defer my payments for XX/XX/XXXX as I was let go from my last job and started a new job however will not be paid enough for XX/XX/XXXX payments for both the credit cards (mentioned above). While I spoke with the representative (XX/XX/XXXX) she told me that I have had a late credit card payment since XX/XX/2019. I know that I had a late credit card payment for XX/XX/XXXX ( due to the debt relief program). I explained to her that I called and set up a credit card payment program to pay $XX/XX/XXXXfor credit card ending XXXX and the $XX/XX/XXXX for credit card ending in XX/XX/XXXX(first month- $XX/XX/XXXX going forward). I told her that all the payments have been automatic since XX/XX/XXXX when we set up the payment plan. She just kept saying over and over that I had a late payment in XX/XX/XXXX and it just used that late payment fromXX/XX/XXXX to XX/XX/XXXX considering it late and lowering MY CREDIT SCORE. 7. I investigated my transactions and downloaded all of the XXXX reports (attached for review). Upon checking ALL the transactions I have made, even going back to XX/XX/XXXX of this year, PER THE EMAIL SENT ON XX/XX/XXXX (DATE STAMPED XX/XX/XXXX) I found that the AUTOMATIC PAYMENT FOR XX/XX/XXXX, WAS NOT MADE FOR CREDIT CARD ENDING IN XXXX FOR THE AMOUNT OF $XXXX. I found that the AUTOMATIC PAYMENT FOR XX/XX/XXXX WAS SUCCESSFULLY MADE FOR CREDIT CARD ENDING IN XXXX FOR THE AMOUNT OF $XXXX. 8. Per the “Screenshots of proven auto deduct payments” XXXX worksheet. I had MORE THAN ENOUGH money to cover both the payments for both credit cards on XX/XX/XXXX. The following is the transactions: DATE TRANSACTION NAME TYPE AMOUNT BALANCEXX/XX/XXXX Online Transfer from CHK ... transaction#: ---- Account transfer $XXXX $XXXX XX/XX/XXXX Payment to Chase card ending in XXXX XX/XX/XXXX Account transfer −$XXXX $XXXX 9. Per the transaction history it shows that a “XX/XX/XXXX Payment Thank You - Speci−$XXXX ( credit card ending XXXX)” 10. On XX/XX/XXXX my account balance before the credit card payments were to be processed was $XXXX. If we deduct the $XXXX (credit card payment) from account ending in XXXX then it comes out to $XXXX. This remaining amount should’ve covered BOTH CREDIT CARD PAYMENTS. I then transferred over $XXXX on XX/XX/XXXX making a new amount of $XXXX. Regardless of whether the payment was to be deducted on XX/XX/XXXX orXX/XX/XXXX my balance had MORE THAN SUFFICIENT FUNDS TO COVER THE BALANCE FOR BOTH PAYMENTS.11. PER THE EMAILS SENT ON XX/XX/XXXX( STAMPED XX/XX/XXXX BY THE SUPPORT ASSOCIATE) THE EMAIL STATED: (At the beginning) “We are writing to confirm the following electronic payments you authorized to your credit card account during our recent phone conversation.” (at the end)- To change any payment(s) you’ve authorized, please be sure to notify us at least 24 hours before the transaction date or we will continue processing the payment.”I AGREED TO AN AUTOMATIC PAYMENT SERVICE, WHY WAS CREDIT CARD ENDING XXXX PROCESSED AND CREDIT CARD ENDING XXXX NOT?WAS THIS FIRST INITIAL PAYMENT SET UP MANUALLY BY THE CUSTOMER SUPPORT ASSOCIATE AND THEY FORGOT TO SET IT UP FOR THE CREDIT CARD ACCOUNT ENDING IN XXXX?12. Date: XX/XX/2019 XXXX:XXXX:XXXXTo: Chase OnlineSubject: Account InquiryMessage: Hello,On XX/XX/XXXX, I set up a bank liquidation payment program for both my credit cards ending in XXXX, XXXX via the CC customer support team. Both credit card payments were suppose to be withdrawn on XX/XX/XXXX and while investigating my checking account ending in --- I found that the amount of $XXXX for the card ending in XXXX was successful however the credit card XXXX was not successful. I am not sure because according to the downloaded bank statement for XX/XX/2019-XX/XX/19 there was in fact sufficient funds for both payments to be made. Now, knowing that my account looked odd I called customer support for credit cards on XX/XX/XXXX, XXXX:XXXX XXXX XXXX XXXX-XXXX Toll Free Call XXXX 08:00 min. I asked the agent to verify and confirm that my payments did go through and that my account was indeed up to date because my balance and info looked odd. He assured me this was the case and that everything on my account looked fine. XX/XX/XXXX I call and told that im behind in payments since XX/XX/XXXX which is IMPOSSIBLE. Please reference the downloaded XXXX sheet of transactions and available balance for XX/XX/XXXX. Also please reference the official bank statement download attached to verify the transactions. I was told by a Supervisor in Customer Support CC accounts and by a Supervisor in customer service that I am required to retrieve a statement or document that verifies and proves that there was in fact enough funds on XX/XX/XXXX for both the payments to be deducted. I called customer service today for my checking account ending in --- to request for a document or statement that verifies the available balance for XX/XX/XXXX. XXXX and his supervisor XXXX informed me that there is NO ability for them to send me any documentation or email me information other then sending me my statement balance and transactions that occurred for the month of XX/XX/XXXX. I asked them if I need to go to a branch and get a documented letter and proof of transactions and available balance and they said they didnXXXXXXXXt know. So I am now asking that this concern be escalated immediately to someone that can provide me with the documentation that both the supervisors say I am suppose to be getting for validation. If this issue is not escalated and addressed and resolved immediately then I will begin with taking legal action because going around in circles with the 2 different departments is NOT MAKING ME A HAPPY CUSTOMER!!!!!! IM XXXX, LIVID, ANGRY AND ANY OTHER TERRIBLE EMOTION YOU CAN IMAGINE. Why? Because of an error made on the systems side, not mineXXXX¦ and because someone on XX/XX/XXXX gave me the WRONG information my credit is SCREWED. You guys have officially destroyed my creditXXXX¦ So either this issue gets escalated to the CEO Escalation team or some team able to resolve this, or I will be taking legal action.Why was the payment for CC ending XXXX successful but the CC ending in XXXX payment was NOT?******ESCALATE THIS ISSUE AND CALL ME IMMEDIATELY************(Email above sent to Chase Executive escalations for review)XX/XX/XXXX, I received a phone call from an excutive member from the headquarters and was unable to speak with the individual as my work schedule conflicts with the availability for calls. I called back and requested to speak to someone on the executive team and then was told from XXXX that he does not know whats going on my account and that the other executive member needed to call me back during a time best for me, he set up the time and then just hung up on me without asking me if I had other questions, telling me goodbye or anything. I have received little to NO help with ensuring the individual from XX/XX/XXXX is held accountable for verifying that my account was in good standing etc.So now I have over 4 months in late fees, interest rate and kicked off the bank liquidation program. My credit score also jumped DOWN 136 points resulting in a POOR credit scoreI have attached multiple documents already to chase in which they can find on my account and recent messages sent with PROOF of balances and call.
Company Response: Closed with explanation
2019-08-21
Damascus, PA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-08-21
Oakland, CA
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Closed with explanation
2019-08-21
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-21
Encino, CA
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Company Response: Closed with non-monetary relief
2019-08-21
Trenton, NJ
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Company Response: Closed with non-monetary relief
2019-08-21
Syracuse, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-21
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-21
Wonder Lake, IL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I booked a flight for XXXX on XXXX via XXXX on XX/XX/2019 with my Chase XXXX credit card. I checked my account later that day and saw that the booming had vanished. I called XXXX and was told it had been cancelled by the airline. I then received an email from XXXX that XXXX had cancelled the flight. When I didn't get a refund I filed a dispute with Chase for XXXX The claim was denied by Chase because XXXX claimed that I had cancelled the flight reservation on XX/XX/2019, well beyond the 24 hour free cancellation period. Indeed I did receive an email from XXXX on XXXX XXXX that the flight reservation had been cancelled. XXXX used this as proof that I, not them, had cancelled the flight. I faxed my proof to Chase that XXXX, not I, had cancelled the flight the same day the reservation had been made. XXXX then changed their story and admitted that the reservation had been cancelled the same day, I.e. XXXX XXXX, and not XXXX XXXX But now their claim was that I, not them, had cancelled the reservation. XXXX claimed they do not have to follow DOT regulations for flights booked through XXXX. I have sent multiple faxes and emails and made multiple phone calls to Chase and they refuse to do anything, not even to acknowledge the many commucations I have had with them and refuse to give me back my XXXX
Company Response: Closed with explanation
2019-08-21
Cedar Grove, NJ
Opening an account
Checking or savings account: Checking account
Account opened as a result of fraud
Company Response: Closed with explanation
2019-08-21
Keyport, WA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: I have an account with Chase bank, charges on my credit card comes to {$930.00}. Chase claims the charges are {$1000.00}. I have spoken to different people in different Chase bank and each time I am told something different. I have asked each person I spoke with to explain to me in writing so I could better under. Each person refused.
Also I have another credit card with Chase which I have not used in over two years. Chase takes auto payments from my account checking account. Chase has taken {$110.00} up to {$160.00} from my checking account each month for payment on this card. The balance never got below {$5000.00} in the two years. I paid the total amount due on account before the due date to avoid attitional interest, not only did Chase charge me interest on a zero balance, but charge me additional dollars.
Company Response: Closed with explanation
2019-08-21
Odell, OR
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-08-21
Norfolk, VA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: Please review your letter dated XXXX.XXXX.XXXX (attached here).Kindly request to remove hard inquiry from my report to those credit bureaus which were reported by yours in XXXX.
Company Response: Closed with non-monetary relief
2019-08-21
TN
False statements or representation
Debt collection: Credit card debt
Attempted to collect wrong amount
Complaint: According to the Law HR 3909, Postmark Payment Act of 2014, my payment is made on the day i put it in the mail/post office and is post marked for that day. Four times, Chase-Amazon credit has charged me late fees because they received or recorded a couple days late. These dates are : XX/XX/XXXX for {$27.00}, XX/XX/XXXX for {$28.00}, XX/XX/XXXX for {$39.00} and, XX/XX/XXXX for {$39.00}. This is a total of {$130.00} i have been wrongly charged and would like a refund or credit to my account immediately. Also, HOW MANY OTHER PEOPLE ARE THEY CHARGING, BREAKING THIS LAW?!!
Company Response: Closed with monetary relief
2019-08-21
Boynton Beach, FL
Problem with a credit reporting company's investigation into an existing problem
Credit card or prepaid card: General-purpose credit card or charge card
Their investigation did not fix an error on your report
Company Response: Closed with explanation