JPMORGAN CHASE CO.

2019-08-29

Weymouth, MA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-08-29

Sacramento, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Overcharged for something you did purchase with the card
Complaint: Dear Sir or Madam : I am writing to dispute a billing error in the amount of {$600.00} on my Chase credit card account on XXXX and XXXX 2019. I was grossly overcharged for my stay at the XXXX XXXX in XXXX, XXXX. I had paid cash and the perceived balance by card but was not properly credited for my stay. I had an earlier dispute on this transaction denied by Chase of {$480.00} which that amount is incorrect. For the record the amount in dispute is {$600.00} as shown on this letterhead. I faxed my inquiry to Chase but somehow they refuse to look into this matter. I am requesting that the error be corrected, that any finance and other charges related to the disputed amount be credited as well, and that I receive an accurate statement. Enclosed is a copy of the letterheads from the XXXX XXXX XXXX supporting my position. Please investigate this matter and compel Chase to accurately correct the billing error as soon as possible. Sincerely, XXXX XXXX Enclosed : Dear Mr . XXXX, Thank you very much for the stay at XXXX XXXX. As we discussed by phone, I am pleased to send you the short explanation of your invoices. Reservation XXXX XXXX : the night was paid with points, there are only extras on the bill. The whole authorization has been used for the payment. XXXX HUF->XXXX USD Reservation XXXX XXXX XX/XX/XXXX : We made an authorization of XXXX HUF ( approx. XXXX USD ) ,2 nights have been paid by card and cash- XXXX HUF ( approx. XXXX USD ) and with card XXXX HUF ( approx. XXXX USD ) therefore your bank will release the rest of the hold on your card which is XXXX HUF ( approx. XXXX USD ). Please find attached also the 2 statement of the used credit card history related to your stay. If you have any further question, please do not hesitate to contact me any time. Best regards from XXXX XXXX Front Office Duty Manager XXXX XXXX XXXX XXXX. XXXX XXXX. XXXX. XXXX, XXXX, XXXX Tel : XXXX XXXX XXXX XXXX I Mobile : XXXX XXXX XXXX XXXX XXXX This hotel is owned by XXXX XXXX XXXX XXXX and is managed by XXXX XXXX XXXX XXXX. Print responsibly Please consider the environment before printing this email. Download all attachments as a zip file XXXX_30_01 .pdf 21.5kB XXXX_29_30 .pdf 21.6kB
Company Response: Closed with explanation

Timely Response

2019-08-29

Broomall, PA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-08-29

Madison Square Sta, NY

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with balance transfer
Company Response: Closed with monetary relief

Timely Response

2019-08-29

Santa Ysabel, CA

False statements or representation

Debt collection: Credit card debt

Attempted to collect wrong amount
Complaint: Amazon Chase processed a cancellation request of our card with them on XX/XX/XXXX as a lost/stolen card reissue though my wife and I made the call together to cancel this card after using it to make one purchase and paying that purchase immediately. This was our card number ending in XXXX. From that time forward we have documented evidence that all purchases made were tied to our Chase debit card ending in XXXX. In spite of this they claim we activated the card we had no knowledge of in XX/XX/XXXX, and made a charge for {$35.00} on XX/XX/XXXX and a charge for {$120.00} on XX/XX/XXXX which appear nowhere in our financial history. I made reasonable and fair requests to Amazon Chase a number of times to provide evidence of my alleged request for a lost/stolen card change on XX/XX/XXXX, the exact date I called to cancel, has not been fulfilled and they have also chosen not to fulfill my reasonable and fair request of full details concerning the two alleged purchases on my account which they repeatedly provide only the amounts for. This leaves two possibilities : they are unable to respond to my request because no such evidence ever existed, or they are unwilling to respond to my request due to possible employee misconduct which they may now be aware of. For these reasons and more, a complaint has been filed with the Attorney General 's Office as the first of many further steps I will continue to take based on the choice Amazon Chase has made concerning resolving this situation. Amazon Chase made none of the alleged attempts to contact me by mail or phone. There is no returned mail to verify when no mail is sent. There are no voicemails or messages to my XXXX number and I will sign forms to have my phone account reviewed as evidence with every agency I deal with. The alleged Contact referred to in their response came from an XXXX area code number that was ringing my phone several times a day, and I gave that number to my friend who does investigative work. He determined that number to belong to an Amazon Chase collections department, and I have never received messages nor human contact from this number. The one exception to Contact I did receive came from XXXX at a number stated to be a Chase Executive Office at XXXX and extension XXXX. In a conversation with her I acknowledged the XXXX number, told her that if I receive human contact from Amazon Chase I will respond immediately, proved that by responding to her further calls, and asked her to have that XXXX number stopped. The result was several more calls per day from that XXXX Robo call phone number. XXXX said she would prepare documents in response and 10 days later I received photocopies of a generic credit card agreement that had neither my name, the name of Amazon Chase, any signatures, nor any other identifying information which I could see. She also sent 10 more envelopes of statements from a XXXX account which we have no knowledge of and never has had anything to do with us. I have kept all of this available as evidence. When I attempted to call her and tell her about this I found that the phone number was no longer active. This is a company that prefers direct contact with me only through accusatory statements sent to your Consumer Financial Protection Bureau and I will respect their wishes in response. I have documented evidence that all purchases made after the XX/XX/XXXX cancellation date of our Amazon prime credit card were linked to and paid for with our local Chase debit card account ending in XXXX. Some of that evidence is included here in the attached images of legitimate purchase is made before and after the dates of both alleged purchases Amazon Chase claims that I have made. In both shots containing a range of purchases, the alleged purchases they claim I made do not appear. Some of that evidence is included here in the attached images of legitimate purchases made before and after the dates of both alleged purchases Amazon Chase claims that I have made. In both shots containing a range of purchases, the alleged purchases they claim I made do not appear. The Chase branch I deal with, formerly XXXX XXXX, has been my only bank in California since XX/XX/XXXX and will attest to my sound financial history. I have prepared images to attach here showing my Chase debit card linked to transactions before and after the two alleged transactions in question but there is no way to do so in this Remarks section. Please provide me an email address to submit these images of evidence or I will submit a new complaint number in order to get these images of evidence to you. I will conclude my response in noting that my friend who does investigative work has thoroughly researched and examined the order of events that transpired here. My cancellation request of XX/XX/XXXX was apparently recorded by a card service employee as a lost/stolen card change request. In XX/XX/XXXX, after some time was allowed to pass, that new card number was activated without my knowledge. After further months were allowed to pass a small charge was placed with that number, followed by a larger charge place to that account number. According to my friends expertise this appears to be a situation where a card services employee did not process a cancellation request, but processed a card number change in order to use the account illegally and personally. This is identity theft, and credit card fraud. If Amazon Chase wishes to respond to this matter fairly, I am sure they will be happy to send me evidence of purchases or charges which will undoubtably be linked to a different state or location where I can prove that I never was at that time. If they choose to finally research the date of my cancellation request for evidence of that phone conversation, they should find out what actually happened instead. Until then, I will continue to pursue this with your bureau, the Attorney General Office, the Federal Trade Commission where this issue has already been filed, as well as a list of further options which I will continue to pursue until this is investigated and resolved. Thank you for your time and understanding.
Company Response: Closed with explanation

Timely Response

2019-08-28

CO

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Confusing or misleading advertising about the credit card
Complaint: I applied for the United Explorer Credit Card with Chase Card Services on XX/XX/2019. The website had an offer at the United Airlines reservation page for a United Explorer Mileage Plus Credit Card which offered an incentive for {$250.00} credit card credit and XXXX bonus miles. I went off this site and looked at other options for me. I then came back to the United Website and applied for a United Explorer Mileage Plus credit card. I was approved and the information was sent to me to use the card. I noticed then that the card was a United Explorer Mileage Plus Credit Card with the incentive of XXXX bonus miles. At this time, I called Customer Service ( United Explorer Mileage Plus Credit Card ) to try to get the card changed to the {$250.00} credit card credit and XXXX bonus miles. The representative told me at the time that she could get it fixed but we should wait 7-10 days for United to make the change. On XX/XX/2019, when I received the actual credit card, I saw it was the XXXX mile incentive one. I again called United Explorer Mileage Plus Credit Card Services to see if the change had been made and found out it had not been done yet. We talked to a Representative name XXXX XXXX of XXXX, Missouri who told us she would get the change done and to wait 7-10 days for it to happen. On XX/XX/XXXX, I purchased 2 First Class Airline Tickets through the United Airline web-site with the expectation that I would receive the {$250.00} credit card credit for my first purchase. On XX/XX/2019, I looked at my credit card bill online and found that I did not receive the credit. I called again to United Explorer Mileage Plus Credit Card Services and spoke to XXXX who ensure me that this would be fixed. I was to expect a credit for {$250.00} on my next credit card bill. To my surprise I received a letter from Chase dated XX/XX/2019, that I was not eligible for the {$250.00} credit and that my card program would be for the XXXX bonus mileage plan. I find the tone of the letter to trust you for your decision is not very customer friendly. Today, I called United Explorer Mileage Plus Credit Card Services ( Chase ) and spoke to a supervisor ( XXXX? ) who stated she could not fix my issue and that I should contact United Airlines. I then went in a chat session with XXXX XXXX and discussed the issue and she said I should contact Chase to resolve the issue. I am attaching the Chase Letter and the United chat to this letter. I am frustrated and feel like I have been misinformed on several occasions. I hope you can discuss this at your level and fix this issue since it cant be resolved at the lower levels. Quite frankly, if they would had told me to apply for the other card on XX/XX/XXXX, I would have. I am pretty sure you would have approved me. On XX/XX/2019, I wrote a letter to Chase Cardmember Services and United Airlines. United got back to me and resolve their part of the issue. On XX/XX/2019 at XXXX XXXX Mountain time, I talked to XXXX XXXX of Chase Credit Card Services. She told me that since I applied for the XXXX mile promotion that they would not honor the words from their Customer Service Department. She felt if might be a coaching situation. I was baited and switch by Chase!
Company Response: Closed with monetary relief

Timely Response

2019-08-28

Miami, FL

Other transaction problem

Money transfer, virtual currency, or money service: Virtual currency

Company Response: Closed with explanation

Timely Response

2019-08-28

Marvin, NC

Closing an account

Checking or savings account: Other banking product or service

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2019-08-28

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with monetary relief

Timely Response

2019-08-28

Brigham, UT

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-08-28

Bensenville, IL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-08-28

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2019-08-28

Hayward, CA

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2019-08-28

Raleigh, NC

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Company Response: Closed with non-monetary relief

Timely Response

2019-08-28

Brooklyn, NY

Opening an account

Checking or savings account: Other banking product or service

Unable to open an account
Complaint: Local banks not acknowledging who I am and denying me due to fraud on my credit report
Company Response: Closed with explanation

Timely Response

2019-08-28

Crestview, FL

Money was not available when promised

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Closed with explanation

Timely Response

2019-08-28

Flint, CA

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Closed with monetary relief

Timely Response

2019-08-28

Hamilton, MT

Problem caused by your funds being low

Checking or savings account: Checking account

Late or other fees
Company Response: Closed with explanation

Timely Response

2019-08-28

Warrington, PA

Other features, terms, or problems

Credit card or prepaid card: Store credit card

Problem with rewards from credit card
Company Response: Closed with explanation

Timely Response

2019-08-28

Chicago, IL

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Confusing or misleading advertising about the credit card
Complaint: I was looking to purchase flight tickets for XXXX XXXX in XXXX, as i was browsing i came across from this offer from United ADVERTISED as a XXXX $ credit on the first statement if you are a first time cardholder. The tickets that i was looking to purchase were around 300 $ there was a button showing the value of the tickets - XXXX $ credit and saying APPLY NOW, so i did, i have filled the application and was approved instantly and was able to purchase the tickets. After the first statement, the credit was not applied and i have called CHASE, the card provider to see why the promotion wasn't honored and the answer that i have received was that i have " applied '' and received a different card, their standard card, which offers XXXX miles bonus after you spend XXXX . I have tried to explain that at any time in my application it did not say that i am applying for their standard card and not the promotional offer. It is a total rip off and FALSE ADVERTISING. Apparently the offer was just advertised but as soon as you apply you get the standard card, i called numerous times and try to get to the bottom of the issue but nobody was able to give me a clear answer, i only got sympathetic tone and apologies. I feel like i was robbed and its very sad to see this happening here. SHAME on CHASE and UNITED.
Company Response: Closed with explanation

Timely Response

2019-08-28

Milwaukee, WI

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I did not receive a {$200.00} bonus coupon code until XX/XX/19 & when I opened my account with a {$100.00} deposit I then set up my direct deposit from my jobs website. Now Im being told the coupon is only valid when first opening but that was not clear when I called before opening the account or upon visiting a brand for my {$100.00} deposit into the checking account.
Company Response: Closed with monetary relief

Timely Response

2019-08-28

Betsytown, NJ

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-08-28

Bentley, MI

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I was charged two amounts of {$200.00} by United Air which should not have been charged. Additionally, foreign transaction fees of {$6.00} per transaction was charged. I called to request a refund of fees and a credit and the service agent was not helpful.
Company Response: Closed with monetary relief

Timely Response

2019-08-28

NY

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Add-on products and services
Complaint: My daughter XXXX XXXX was diagnosed with XXXX XXXX and was advised by her doctor not to travel by airplane. Her airplane ticket, airport transfer and hotel reservation are not refundable.I claim her airline ticket cost and hotel stay that should be covered by the Chase Saphire Preferred credit card Trip Cancellation/Interruption benefit Claim Number : XXXX All paperwork was submitted multiple times and it had been more than 3 months since I opened the claim. I keep being asked for more and more documents. ( up to 15 now instead of original 4 ). Thus far, only received partial reimbursement for the airline ticket.
Company Response: Closed with explanation

Timely Response

2019-08-28

Santa Monica, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response