JPMORGAN CHASE CO.

2019-09-05

Arco, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I am try to pay with using my paper checks and always get denied even I have a fund availability XX/XX/XXXX - XXXX XXXX XX/XX/XXXX - XXXX ( Denial Record # XXXX ) Every times I called your call center and they said my account active and ready to use.and they transferred XXXX department and they saying that my account don't have a funds. I am so tied and dealing with issue.Please fix this issue Thanks XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-09-05

Flint, MI

Opening an account

Checking or savings account: Other banking product or service

Unable to open an account
Complaint: I was un able to open a checking account at chase bank? And I would like to know why it only showed up on XXXX credit report no other reported show up on.
Company Response: Closed with explanation

Timely Response

2019-09-05

Barbourmeade, KY

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2019-09-05

Flint, MI

Opening an account

Checking or savings account: Checking account

Unable to open an account
Complaint: I couldnt open up a checking account. Please fix this problem
Company Response: Closed with explanation

Timely Response

2019-09-05

Las Vegas, NV

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: XX/XX/2019 yesterday are car wouldnt start I tried to get to the bank and when I was able to get there the atm wouldnt accept the money I Kept spiting the money back out saying it couldnt read the {$20.00} I put in it so today XX/XX/XXXX I wake up to 3 {$34.00} insufficient fees thats crazy Im on low income I cant pay back amount {$100.00} this bank doesnt Care that our car had a dead battery Im promise Im leaving this bank
Company Response: Closed with monetary relief

Timely Response

2019-09-05

Tibbs, MS

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with the interest rate
Complaint: Chase approved [email protected] but car financing dept. raised it to 5.99 but told me 5.99 was what I was approved for.
Company Response: Closed with explanation

Timely Response

2019-09-05

Ellis Island, NJ

Managing an account

Checking or savings account: Savings account

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response

2019-09-05

TX

Money was not available when promised

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Complaint: I made a chase quickpay payment through XXXX on XX/XX/2019 for the amount of {$2000.00} to my non-chase account ( XXXX ). I entered my information correctly and have made several successful transfers in the past. However, this transfer was unsuccessful and the amount was taken out of my chase account, but never reached my XXXX account. I called XXXX and they said that the transaction failed and the bank should return the money to my chase account. I called chase and was told that the delivery was successful and was deposited to the recipient ( me ) which is not true. Even on my XXXX accounts activity, there is no record of this transaction. I do not know who to believe and neither side will give me any documentation in writing of what is going on. I was wrongly charged {$2000.00} for a failed payment and the worst part is that I have no idea where the money is and both parties are blaming each other without providing solutions.
Company Response: Closed with monetary relief

Timely Response

2019-09-05

Macclenny, FL

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Company Response: Closed with non-monetary relief

Timely Response

2019-09-05

Omaha, NE

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Complaint: I was charged {$280.00} by Amazon in XXXX on my Southwest credit card from Chase bank. I checked both my Amazon account and my wife 's account and there were no purchases reflecting this amount. I called Amazon and they pulled up the purchase and claimed it was for a paperback book and confirmed my name and address. I did not, nor would I ever, spend {$280.00} on a paperback book. I immediately called Chase to report my card number as stolen and dispute the charge. I was given a credit originally, but then received notice that it was recharged because Amazon had provided proof that something had been shipped to my address. I did not receive any item. I've called both Amazon and Chase repeatedly to report this as fraud, and they both are claiming that the transaction is valid. It is obvious to me that someone clearly got access to my card number, opened a seller 's account with Amazon, listed a paperback book for nearly {$300.00} so they could get that money from me, and then shipped something to my address. My only assumption is that it was an envelope or some sort of junk mail that got discarded. I have since closed my Chase credit card and paid the amount to prevent my credit from being impacted. However, I just received another letter from Chase saying that they have closed the fraud claim and will not respond to additional reviews without additional information. The last time I spoke with them they said we needed Amazon to provide documentation stating that we did not purchase this item, but Amazon will not do so. Regardless of whatever was apparently shipped to my address, I did NOT order this item and am the victim of fraudulent activity. I opened this card specifically to make a large purchase ( countertops ) for a home remodel. That purchase was paid off in the next billing cycle. Other than that, I'd only used it two other times for small purchases when I didn't have another card with me. This purchase is suspicious on it's own, but is also outside of our normal activity and not connected to either of our actual Amazon accounts.
Company Response: Closed with explanation

Timely Response

2019-09-05

Castro Valley, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: On XX/XX/2019, I purchased 4 XXXX cast iron camp griddles. I was billed on XX/XX/XXXX on my Chase card 4x {$89.00} for a total of XXXX. Over the next few days I tried to reach the merchant, and searched for tracking # s, all to no avail. I saw on social media that this was a scam, and contacted the XXXX XXXX directly and I was informed that yes, this was a scam. Around the XXXX of XXXX, I purchased more griddles from Amazon, and they were received without problems. I also contacted Chase at this point to have them removed the original charge for something I did not receive. I was told they would removed the charge and send info to their fraud dept. A few days later I checked my card online and noticed that the charge was back on my account. I called Chase immediately and was told that they had contacted the merchant, and the merchandise had been shipped and received. This person gave me the tracking # s and assured me that they had reached the merchant and had been told it was a valid charge. When we checked the tracking # s, I found that they had shipped a small package and had delivered it to my mailbox on XX/XX/XXXX. It weighed less than a pound. The griddles weighed 134 pounds. I realized that I had received this package. It contained 5 small plastic cards about the size of a credit card. I had no idea what they were and info on the envelope only said it was shipped from XXXX, but because I had saved it the tracking # matched what Chase had given me. Another tracking # said it had been delivered to someone in TN. I don't know anyone in TN. I have talked to 19 people at Chase, each time I speak with them they tell me they get it and will remove the charge, then in the next few days they repost the charge. Several of those people have admitted to me that they had no contact information for the merchant either. I have filled out and faxed a complaint form, including pictures of what was shipped to me. This week I talked to one person who offered me a {$100.00} gift card for my trouble. I turned it down, but it indicates to me that they are not being fair. I have had an account with Chase for many years, and have always paid my bill on time. I can't understand why they are taking a shady merchant side over a good longtime customer.
Company Response: Closed with monetary relief

Timely Response

2019-09-05

Pasadena, CA

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Company Response: Closed with explanation

Timely Response

2019-09-05

Washington Green, CT

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Complaint: My information was stolen and my personal information was compromised and used to open up fraudulent credit accounts. I have contacted these companies and supplied all information that was required ( Police report, Fraud Affidavit, Copy of Social and Driver 's License ) and also filled out documentation that was sent to me from the companies. There has been no resolution for these fraudulent accounts and they are holding me responsible for me being victimized. I contacted " Chase Bank '' although it was deemed as fraud I spoke with a supervisor named " XXXX '' he told me that they don't have to clear anything, that they can do whatever they want until they find where the money went. I spoke with several representative at " XXXX XXXX Fraud Claim Department '' I was told that it was deemed as fraud, but then received a letter saying that I am responsible for this account. I contacted " XXXX Fraud Department '' after sending in all documentation, I was told that I am responsible for this fraudulent account. I have never had any accounts with these companies and they need to be removed immediately.
Company Response: Closed with non-monetary relief

Timely Response

2019-09-05

Palos Park, IL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-09-05

Lakewood, NJ

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-09-04

Lakewood, NJ

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-09-04

NY

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: I visited XXXX XXXX XXXX on XX/XX/XXXX to have my XXXX XXXX degree evaluated. I paid extra for 5 days rush and {$15.00} priority mail 1-3 days. I was promised to have it by Friday XX/XX/XXXX. I was made to pay for shipping as XXXX stated that electronic version will not be provided. I received a document on Saturday in the mail and because I called them that my document didnt arrive as promised they sent me electronic version on Friday XX/XX/XXXX. After reviewing it I discovered that there were lots of discrepancies. Document I received was TRANSCRIPT WITH XXXX XXXX evaluated not the diploma XXXX XXXXXXXX ( completely different documents with different numbers ; my receipt from XXXX clearly states that it has to be XXXX XXXX diploma ). I tried talking to XXXX but they didnt listen to me so I decided to call Chase and do the chargeback on XX/XX/XXXX. Chase never asked me for any supporting documentation and decided in favor of the merchant. Although I faxed the proofs ( 16 pages of documents with explanation ) to Chase on XX/XX/XXXX they denied it and never let me know why. I feel Chese didnt conduct proper/fair investigation and possibly never looked at my evidence. They mail I got from Chase states that they found transaction was processed properly. Now I dont know if they even formed the dipute properly as it wasnt about transaction processinf it was about merchant not providing what I paid for within the time I paid for. XXXX trying to get money back responded with document correction days after in the email and they never even makled it to me as I paid for it. I am Chase customer for over 10 years and have never been in a situation like that and I am disappointed how my bank instead of protecting my interest is giving my hard earned money to the company that didnt provide quality service?
Company Response: Closed with explanation

Timely Response

2019-09-04

Detroit, MI

Managing an account

Checking or savings account: Savings account

Banking errors
Complaint: I submit Chase Bank is fraudulently extending promotional bonus codes for {$600.00} for opening a new banking account to bring in customers and afterwards finding a reason not to give customers the bonus money. On XX/XX/2019, I was appointed by a probate judge personal representative of my mother 's estate. on XX/XX/2019 I went into Chase bank on XXXX XXXX in XXXX, MI. I deposited {$71000.00} into a savings account and {$1100.00} into a checking account for a total of {$72000.00}. Over the years I've received dozens of Chase Bonus solicitations to open up a savings/checking account and receive {$600.00} bonus money. The Chase code # XXXX XXXX XXXX XXXX. The conditions were as follows ; Get {$300.00} when you open a checking account for new Chase checking customers : Open a Chase Total Checking account and set up " direct deposit '' or Get {$200.00} when you open a savings account for new Chase savings customers : open a Chase savings account, deposit a total of {$15000.00} or more in new money within 20 business days, and maintain a {$15000.00} balance for 90 days or get {$600.00} when you do both ( an extra {$100.00} bonus ). When I gave my Chase bonus coupon to the lady who opened the account she indicated the computer would not accept the coupon. I went home and called Chase customer service and they informed me the coupon did not appear as a valid number. I informed the representative ( XXXX ) I have several of these coupons over the years and they came through the United States Postal Service they are genuine. I was referred to a supervisor and the result is Chase Bank is refusing to comply with their advertisement. Chase Bank sent me a Bonus Coupon XXXX XXXX XXXX XXXX with the offer to give me a {$200.00} bonus if I opened a savings account of {$15000.00} within 20 days of establishing the account, I made an immediate deposit of {$71000.00} nearly five ( 5 ) times the amount of {$15000.00}. Upon the expiration of ninety ( 90 ) days, I will have complied with all demands of their advertisement.
Company Response: Closed with explanation

Timely Response

2019-09-04

Magnolia, TX

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: On XX/XX/2018 I went and looked for a wedding dress. They kept the wedding dress in their hands. We paid and literally less then 24 hours. My wedding plan changed and i will not have a wedding. I called and tried to talk to them They WILL NOT refund us our money. {$370.00}
Company Response: Closed with monetary relief

Timely Response

2019-09-04

Aurora, IL

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-09-04

Soquel, CA

Fraud or scam

Money transfer, virtual currency, or money service: Foreign currency exchange

Complaint: Chase bank toke for XXXX dollars today the whole bank was in on it. Made look like I was nothan.i work as XXXX XXXX XXXX for California an XXXX. This the second time JPMorgan 's has done. He the real hacker an theif.i know he say to invest into his business after you get paper an. The document in go to bank to your money an there is none.
Company Response: Closed with explanation

Timely Response

2019-09-04

Elyria, OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2019-09-04

Corcoran, CA

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2019-09-04

Brooklyn, NY

Unauthorized transactions or other transaction problem

Money transfer, virtual currency, or money service: Mobile or digital wallet

Company Response: Closed with monetary relief

Timely Response

2019-09-04

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response