JPMORGAN CHASE CO.

2019-09-06

Thomasville, NC

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Unexpected increase in interest rate
Company Response: Closed with explanation

Timely Response

2019-09-06

Key Biscayne, FL

Other transaction problem

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Closed with explanation

Timely Response

2019-09-06

Cocoa, FL

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with cash advances
Company Response: Closed with monetary relief

Timely Response

2019-09-06

Costa Mesa, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Closed with explanation

Timely Response

2019-09-06

Coconut Creek, FL

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Delay in processing application
Company Response: Closed with explanation

Timely Response

2019-09-06

Silver Spring, MD

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Closed with explanation

Timely Response

2019-09-06

SC

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I booked a round trip ticket to XXXX thru XXXX XXXX. on my Chase Amazon Visa. Hurricane Dorian struck yesterday @ XXXX XXXX XXXX S.C. doing major damage to my house. I have tried to cancel my tickets thru XXXX XXXX ... .they said that I would have to contact XXXX and XXXX airlines directly. I got the " mailbox full '' message from both airlines, leaving me with nowhere to go. When I finally contacted XXXX today, the call center representative spoke broken English which went nowhere. I have asked Chase Manhattan to charge back the airlines ( XXXX and XXXX ) on my behalf. They refused.
Company Response: Closed with explanation

Timely Response

2019-09-06

Alt De Cana, PR

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with non-monetary relief

Timely Response

2019-09-06

Manhattan, NY

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-09-06

Marlboro, MD

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with non-monetary relief

Timely Response

2019-09-05

Mooresboro, NC

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with non-monetary relief

Timely Response

2019-09-05

Fort Myers, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2019-09-05

Glassell, CA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-09-05

Lakewood, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-09-05

Las Vegas, NV

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

You never received your bill or did not know a payment was due
Complaint: I was shocked when I reviewed my credit report and found 30 days late payment on the dates XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response: Closed with explanation

Timely Response

2019-09-05

Btv, VT

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Company Response: Closed with explanation

Timely Response

2019-09-05

Bedford, TX

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Sent card you never applied for
Complaint: Usually a big fan of Chase. But they messed up my credit card accounts. I am really frustrated and upset. But hoping you can help. I was sent a replacement card on XX/XX/19 without my consent. I tried to call to fix the issue but company didn't do anything to fix it except for apologising. Enough sorry but I just want to feel my information is " safe '' and nothing will be issued on my behalf without prior consent.
Company Response: Closed with non-monetary relief

Timely Response

2019-09-05

Yorktown, NY

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Company Response: Closed with explanation

Timely Response

2019-09-05

Beaverdale, IA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Closed with explanation

Timely Response

2019-09-05

Manhattan, NY

Incorrect information on your report

Checking or savings account: Checking account

Account information incorrect
Company Response: Closed with explanation

Timely Response

2019-09-05

Discovery Bay, CA

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: On XX/XX/2019 I checked my Chase Bank Military Checking Account and Notice a {$340.00} deducted from my checking account in which there was only {$83.00} in my account. I made contact with IRS Tax advocate Ms.XXXX on my payment modification of {$180.00} a month in which is under review by IRS Administration. Payments of {$340.00} shouldn't have been deducted on XX/XX/2019 and overdraft fees shouldn't have been implemented. IRS Tax Advocate is working on my behalf on IRS Payment arrangements of {$180.00}. She can be reached art XXXX. Once IRS agrees on payment modification of {$180.00} than funds will be available on my Checking account.ending # XXXX, on XX/XX/2019. I am XXXX XXXX and Retired. I am on a fixed income. Very Extreme Urgent Matters!
Company Response: Closed with monetary relief

Timely Response

2019-09-05

Draper, UT

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-09-05

Milwaukee, WI

Opening an account

Checking or savings account: Checking account

Didn't receive terms that were advertised
Company Response: Closed with monetary relief

Timely Response

2019-09-05

Brookfield, WI

Wrong amount charged or received

Money transfer, virtual currency, or money service: International money transfer

Company Response: Closed with explanation

Timely Response

2019-09-05

Brooklyn, NY

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with monetary relief

Timely Response