JPMORGAN CHASE CO.

2019-03-09

Ewa Beach, HI

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-03-09

Huntington, WV

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2019-03-09

Millcreek, UT

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was paid
Complaint: I received a bonus check from work XX/XX/2013 for {$280.00}. Right after I opened the check I received a phone call from the collection agency stating that they would settle right now with a money order for the amount of {$280.00}. I went to the Bank, cashed the check, went to the Post Office and mailed it to them that same day. It was paid and has not been on my credit report. Since then I have purchased two properties and two vehicles and have a credit score of close to 800. This is ridiculous for this matter that has been paid 5 years ago to come up again after I paid it.
Company Response: Closed with explanation

Timely Response

2019-03-09

Vernon Hill, VA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with non-monetary relief

Timely Response

2019-03-09

Santa Ysabel, CA

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Complaint: My new Chase card came with an offer. Spend $ XXXX within 3 months of account opening and we'll give you XXXX bonus points. Chase sent my card to a PO Box , even knowing that a PO Box would get bounced back in the mail. So I called and gave them my physical address. But they sent it to the PO Box again. So it never made it to me. So I called again, gave them my address, and they sent it to the PO Box AGAIN! At least, this time they used XXXX and it made it there. So 3 times to the wrong address, and a month and a half later, I have my card. I was told by customer service they can take a look at extending that introductory offer window. They said marketing will take a look at it and give you a decision in 7-10 business days. A month later, no answer. I call, and the customer service rep re-escalates. Here we are, again 10 business days later, and still no answer. They haven't lived up to their end of the deal, why should I pay my balance? But what is my recourse?
Company Response: Closed with non-monetary relief

Timely Response

2019-03-09

Boulder, CO

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Sent card you never applied for
Company Response: Closed with non-monetary relief

Timely Response

2019-03-08

Other transaction problem

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Closed with explanation

Timely Response

2019-03-08

Torrance, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Closed with explanation

Timely Response

2019-03-08

Tampa, FL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Closed with explanation

Timely Response

2019-03-08

Plattekill, NY

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with cash advances
Company Response: Closed with monetary relief

Timely Response

2019-03-08

Dixon, CA

Struggling to pay your loan

Vehicle loan or lease: Loan

Lender trying to repossess or disable the vehicle
Company Response: Closed with explanation

Timely Response

2019-03-08

Sand City, CA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-03-08

Orcutt, CA

Problem with customer service

Money transfer, virtual currency, or money service: Traveler's check or cashier's check

Company Response: Closed with explanation

Timely Response

2019-03-08

Boynton Beach, FL

Closing an account

Checking or savings account: Other banking product or service

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-03-08

Chula Vista, CA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2019-03-08

La Habra, CA

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Closed with explanation

Timely Response

2019-03-08

Wallington, NJ

Incorrect information on your report

Credit card or prepaid card: General-purpose credit card or charge card

Account status incorrect
Company Response: Closed with non-monetary relief

Timely Response

2019-03-08

Palm Bch Shrs, FL

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2019-03-08

Odessa, FL

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Company Response: Closed with explanation

Timely Response

2019-03-08

Bridgetown, OH

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-03-08

Broomfield, CO

Opening an account

Checking or savings account: Checking account

Unable to open an account
Company Response: Closed with explanation

Timely Response

2019-03-08

CA

Unauthorized transactions or other transaction problem

Money transfer, virtual currency, or money service: Mobile or digital wallet

Complaint: I had a computer hacker in my system at the time I accessed my bank account with Chase. They send a payment to a person named XXXX XXXX {$1100.00} using XXXX XXXX. I have no knowledge of this person it was a case of computer fraud, where the hacker was mirroring my IP address. I reported the case immediately to Chase bank, originally they gave me a credit, but they just reverse the credit saying the investigation found out it was the same login and IP address as I used. Well this is what I have been reporting. I would like Chase to reverse the transfer as it is a bank fraud Thanks XXXX XXXX XXXX XXXX
Company Response: Closed with monetary relief

Timely Response

2019-03-08

Escondido, CA

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with monetary relief

Timely Response

2019-03-08

Lewisville, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: My name is XXXX ( XXXX ) XXXX, which is a very common name. The issue is this account is being reported to XXXX, XXXX and XXXX as delinquent and this reporting is negatively affecting my credit scores and preventing me from securing a mortgage loan to purchase a home.
Company Response: Closed with non-monetary relief

Timely Response

2019-03-08

San Luis Obispo, CA

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Can't use card to make purchases
Company Response: Closed with explanation

Timely Response