JPMORGAN CHASE CO.
Consumer Complaints
There are over 65161 complaints on file for JPMORGAN CHASE CO.. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 180
2019-05-15
Clarksville, MO
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: I recently financed a home purchase through JP Morgan Chase, Home Lending, and the bank caused me to not only miss the closing date by over 2 weeks, but also the contractual financing contingency date, which caused me to break the contract and be liable to the seller. Chase had 2 months between having an accepted offer and closing on the property, and were not able to deliver. This caused me the loss of rental income as the property is a duplex and half occupied, as well as caused me to rent the owner occupied half back from the seller in order for the seller to extend closing another 15 days. Ultimately, the bank took 2.5 months to close on my mortgage, and I had provided all necessary documentation within 24 hours of requests.
Chase advertises a " Closing Guarantee '' on its website, which I am fully eligible for compensation of {$1000.00} for not closing within 21 days. Chase has declined my claim arguing the 21 day timeline is based on when the lending adviser decided to forward my file to underwriting, something not disclosed in the terms and conditions on its website. Furthermore, the hold up to send my file to underwriting was 100 % Chase 's fault, as acknowledged by the lending adviser via email. Chase had 2 months to get closing done, and decided to send my file to underwriting only days before the original closing date, allowing them to stay under 21 days as they define the deadline.
Company Response: Closed with monetary relief
2019-05-15
Avon, IN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with non-monetary relief
2019-05-15
San Antonio, TX
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Company Response: Closed with monetary relief
2019-05-15
Eldorado, WI
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Complaint: I attempted to make a purchase at a grocery store on XX/XX/2019, using a Chase issued Visa credit card. The 2 attempts to pay for my purchase resulted in the transaction being denied. I then used a XXXX XXXX Visa card, and there was no issue. I called Chase customer service to determine the reason. The customer service agent insisted it was nothing Chase had done or physical the card itself. I was made to feel like a XXXX and XXXX by how I was treated by Chase Customer service. Chase customer service also has horribly long wait times, when a customer calls.
Company Response: Closed with explanation
2019-05-15
Chicago, IL
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-05-15
San Bruno, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-05-15
Katonah, NY
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-05-15
Bloomfield, MI
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with monetary relief
2019-05-15
Glendale, CA
Fraud or scam
Money transfer, virtual currency, or money service: Traveler's check or cashier's check
Company Response: Closed with explanation
2019-05-15
Colts Neck, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-05-15
Brooklyn, NY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-05-15
Neptune, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-05-15
Melbourne, FL
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Company Response: Closed with monetary relief
2019-05-15
Grover Beach, CA
Problem caused by your funds being low
Checking or savings account: Savings account
Bounced checks or returned payments
Company Response: Closed with monetary relief
2019-05-15
Jamaica, NY
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't work with you while you're going through financial hardship
Company Response: Closed with explanation
2019-05-15
Orlando, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-05-15
Aloha, OR
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't work with you while you're going through financial hardship
Company Response: Closed with explanation
2019-05-15
Northside, NC
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: Charges were made by an ex girlfriend named XXXX XXXX over a period of time without the knowledge, consent, permission, or authorization by myself. Once the fraudulent charges were discovered, I attempted to recover the stolen funds by demanding repayment of the money from Ms. XXXX on behalf of Chase credit card. This made logical sense as Ms. XXXX was in school to be a XXXX at the time and was a single mother of XXXX. By doing so, Ms. XXXX would avoid criminal charges IF she followed through with the agreement and paid the balance in full, or face criminal prosecution. Chase would also benefit as they would face NO losses in the matter and would be paid in full plus their interest.
2 years after making the agreement, Ms. XXXX failed to pay off the cards and additional theft was discovered after it was discovered. She had also stolen the personal information of myself and all credit card information including the card numbers, expiration dates, security codes etc. and was using them electronically. Criminal charges were filed against XXXX XXXX for the theft and a report was filed with all effected credit cards to report the fraud. Ms. XXXX is under XXXX charges for theft and a copy of the police report has been provided to all affected credit cards. In total, 3 cards were compromised by her theft, to date, Chase is the ONLY credit card refusing to acknowledge the criminal activity and are instead accusing myself of causing the theft becuase as they stated " I allowed her access to the cards because she lived with me ''. Chase is refusing to acknowledge the criminal charges and are instead telling me I am responsible for the balance and that the matter is a civil matter, even though I made a GOOD FAITH effort to entirely eliminate their losses from her theft before asking them to become responsible through their 100 % Fraud Protection Guarantee. They are not in breach of their agreement to protect card holders from fraudulent transactions and instead are attempting to create a fictitious " rule '' that attempting to arrange for the payoff of criminal activity on behalf of the card makes the card holder civilly liable for the fraud. I was successful in recovering a small amount on behalf of Chase, yet they would have received nothing had I at least made this attempt. Complaints have also been filed with the NC State Attorney Generals Office on this matter ans well as OCC since they are also a nationally governed bank. Chase is falsely advertising their promise of 100 % Fraud protection and have willfully been negligent in this matter through false advertisement and misleading statements when the fraud was reported to their company stating on record on a recorded line that " There is no requirement you must report fraudulent activity in 60 days for you to be protected. It does not matter when the fraud happened, we do not hold our card members responsible for charges they did not authorize ''. They now are trying to deny this is the case after this was stated on the initial call in XX/XX/2019 to report Ms. XXXX fraud and to provide them will ALL documentation to their company in order to assist in recovery of funds through Ms. XXXX prosecution. Chase is negligent i n the fact that they willingly are stating they will not participate in the criminal proceedings which would allow them to recover all funds in the case. Charges have already been filed and Chase would need to do nothing further than cooperate with the investigation to recover their funds and will remain 100 % reimbursed. It is NOT the requirement of the victim of a crime to defend themselves in a fraudulent case when the victim has CLEARLY taken every avenue to not only assist the credit card with preventing losses to their company, but also taken the steps to file criminal charges against their now own ex girlfriend to ensure proper justice is given to all parties involved, including Chase. It appears through this situation Chase is intentionally refusing to participate in order to attempt to make myself responsible for the charges so they will not need to lift a finger for themselves. In this case Chase does not deserve reimbursement as they are attempting to place 100 % of the burden on my shoulders where they have not attempted to even enter the recovery process with the criminal aspect of the case and therefore are responsible for all losses of their own fault.
All documentation has been provided to Chase and acknowledged including fraudulent charges and copies of the police report for their records.
Company Response: Closed with explanation
2019-05-15
Lewisville, TX
Unexpected or other fees
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I have used the XXXX services through my bank without a problem in the past but lateley is like XXXX makes is a point now to delay funds to placed them in what they called " limbo '' supposedley for processing, but the company is putting that money on an account to earned interest overnight into longer days in the interbanking lending process. Also is sharing that information with other banks On or about XXXX money was send to my XXXX bank account via XXXX using my email address. My Email address is register ( XXXX ) but I learned that on XXXX JP Morgan Chase intercepted that money. I dont have any accounts at this time with JP Morgan chase. The money send to me was to pay a balance on a business transaction that if not pay on this day will cost me a {$75.00} daily fee plus lost of my origianal investment 0f {$3500.00} through an internat customs services. XXXX Upon cantacting XXXX I learned thought is representative XXXX and XXXX at the Arizona center that The Money was being detained by JP Morgan Chase the same answer I got from XXXX.
When contacting JP Morgan Chase a representative by the name of XXXX in customer service confirmed, XXXX at the XXXX call center transfer me to Chase Mobile banking the the XXXX with a representative by the name of XXXX XXXX whom then acknowledge that the money was being held by JP Morgan Chase it would transfer me to a department to assist me - I called several times and the emplyees at JP Morgan would disconnect me once they realized that they were holding my money illegally and did not wanted to get involve.
For some reason JP Morgan Chase had illegally open an account to keep those funds. I had not done any sort of busniess with JP Morgan Chase in years.
Company Response: Closed with explanation
2019-05-15
Fort Worth, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with non-monetary relief
2019-05-15
San Jose, CA
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Complaint: Since XX/XX/XXXX, I have been in communication with Chase Card services. My mother was diagnosed with XXXX in XX/XX/XXXX. I explained to chase card services my predicament of having to take time off of work, to care for my mother. My mother has passed away as of XX/XX/XXXX. Approximately a little over a month ago. I have tried to reconcile and have negotiable terms, and even made minimal payments while being unemployed. I consider Chase Car Services to harassed me through my mothers entire XXXX, and also losing my business. I would like to keep this account in good standing and would just appreciate some understanding from Chase. The negative statements reported to the credit bureaus also does not help me during this major crisis in my life. I am begging for help, to stop the madness and communicate effectively with this company!
Company Response: Closed with non-monetary relief
2019-05-15
Aliso Viejo, CA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: Closed with explanation
2019-05-15
Fresno, CA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2019-05-15
Arco, CA
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Closed with explanation
2019-05-15
Glencoe, MD
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with explanation