JPMORGAN CHASE CO.

2019-05-17

Henderson, NV

Fraud or scam

Money transfer, virtual currency, or money service: Mobile or digital wallet

Company Response: Closed with explanation

Timely Response

2019-05-17

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with monetary relief

Timely Response

2019-05-17

Saint Cloud, FL

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-05-17

Milwaukee, WI

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with explanation

Timely Response

2019-05-17

Calumet Park, IL

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Company Response: Closed with explanation

Timely Response

2019-05-17

Old Westfield, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with non-monetary relief

Timely Response

2019-05-17

AL

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: I have reached out to XXXX several times in attempt to have this fraudulent inquiry removed I was told that I need to call and contact the original creditor that placed this inquiry on my report. I have made several attempts to get chase bank to contact the bureau and remove this inquiry that was not authorized by me. They seem to not be able to get me to the right person to take care of this issue no matter how many attempts I have made nobody seems to understand what I'm talkin about. I want chase bank to have this fraudulent inquiry removed from my credit report before I take legal action. I I have never requested any kind of credit with chase bank or hold any account with them. I have an iquiry from XX/XX/2019. I want this matter resolved.
Company Response: Closed with non-monetary relief

Timely Response

2019-05-17

Kendall, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-05-17

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-05-17

Macon, GA

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Delay in processing application
Complaint: On XX/XX/2019, I applied online through XXXX XXXX via XXXX for a Chase Freedom credit card, which immediately showed up in my XXXX credit file as a hard inquiry. More than a week later on XX/XX/2019, I received a reply from Chase in the form of a secure message through my online account with the merchant ( I have two existing credit cards with the merchant, a Chase Slate and Chase AARP credit card ) requesting that I phone in to verify that the application was submitted by me. I responded the same day with a secure message through my online account indicating that the application was indeed submitted by me, but chase repeatedly insisted that this would not suffice and that I would need to phone in. I indicated yesterday that since the request to verify my identity was made through my online account, it should also be possible to process my identity verification there, and that I wanted the hard inquiries Chase made to my credit files removed if this were not the case. Chase responded today via another secure message by once again requesting that I phone in.
Company Response: Closed with explanation

Timely Response

2019-05-17

Brooklyn, NY

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Complaint: In XXXX, 2019, Chase offered the following special on my Chase Freedom card. " Earn 10 % cash back on up to {$2500.00} in total hotel purchases made through Chase Ultimate Rewards using your Chase Freedom/Freedom Unlimited card during XXXX. '' The fine print on the offer included the following : " Earn a total of 10 % cash back on up to {$2500.00} in total hotel purchases made through Chase Ultimate Rewards. Offer valid on purchases made XX/XX/XXXX XX/XX/2019. Bonus cash back will post to your account within a week of the transaction posting, and will appear on your monthly credit card billing statement and be available for use within 1-2 billing cycles. To qualify for this promotional offer, account must be open and not in default at the time of fulfillment. This promotional offer is non-transferable. '' On XX/XX/2019, I made a hotel purchase using my Chase Freedom card through Chase Ultimate Rewards for a total of {$410.00}, fulfilling the terms laid out both in the main text of the promotion, and the fine print. This transaction should have awarded me XXXX bonus points. However, the bonus points did not post to my account within the stated timeframe. I contacted Chase Customer Service on XX/XX/2019 and received the following reply : " We researched the promotion you have requested. We found that the reservation was booked on your card ending in XXXX, a Chase Sapphire Reserve credit card. In order to receive the promotion, the reservation and transaction must have been made through a Freedom credit card, as this is a Freedom promotion. We regret to inform you that the account is not eligible for the promotion. " I appealed this denial because they were incorrect, and the reservation was purchased on my Chase Freedom card, which was targeted for the promotion, as required in the terms of the offer. I received the following reply from Chase Customer Service on XX/XX/2019 : " I definitely understand your reason for concern. I confirmed the purchase was made on your Freedom account ending in XXXX. However, the reservation was made on your Sapphire Reserve account ending in XXXX. As we previously advised the reservation and purchase must have been made through a Freedom credit card to receive the bonus points. I apologize for the inconvenience but we would not be able to add the bonus points to your account. '' In Chase 's reply, they are introducing new and misleading rules that are not stated within the original offer in order to deny my appeal. While they confirm that the purchase was made on my Freedom card, fulfilling the original terms of the offer, they are still refusing to honor the promotion and credit my account.
Company Response: Closed with non-monetary relief

Timely Response

2019-05-17

Okc, OK

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Closed with explanation

Timely Response

2019-05-17

Deer Park, WA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Closed with explanation

Timely Response

2019-05-17

PA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: I have contacted Chase numerous times about inquiries on my credit reports. I have NOT applied for a Chase credit card in about 4 years. Chase, back in XX/XX/XXXX, sent me a letter stating that they were having the 3 credit bureaus removed their inquiries from my report. All 3 are still on there and there are more from Chase. These inquiries appear every couple of months and I have had 3 in the last 3 months
Company Response: Closed with non-monetary relief

Timely Response

2019-05-17

Darnestown, MD

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with non-monetary relief

Timely Response

2019-05-17

South Florida, FL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: I've become a victim of identity theft and my Chase account, my XXXX XXXX account, my XXXX XXXX creditcard, and my XXXX XXXX XXXX account n CREDIT card account and my XXXX XXXX account and also my XXXX XXXX account were all comprised and I haven't been refunded any of my money back.. I've provided my FTC IDENTITY THEFT REPORT, MY LOCAL POLICE REPORTS AND NOTHING HAVE BEEN RESOLVED YET.
Company Response: Closed with explanation

Timely Response

2019-05-17

Mc Allen, TX

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with monetary relief

Timely Response

2019-05-17

Hollywood, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-05-17

Hi Vista, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-05-17

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Closed with explanation

Timely Response

2019-05-16

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2019-05-16

Palos Park, IL

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with monetary relief

Timely Response

2019-05-16

Paramus, NJ

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Company Response: Closed with explanation

Timely Response

2019-05-16

Newark, DE

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Closed with explanation

Timely Response

2019-05-16

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response