JPMORGAN CHASE CO.

2019-06-27

Canoga Park, CA

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Company Response: Closed with non-monetary relief

Timely Response

2019-06-27

Arco, CA

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Complaint: Never got a notice - I have excellent credit - chase closed my acct for nonuse - said they mail one notice which i never got - i learned acct was closed when checking my credit report -which now is dinged from this - NOT RIGHT and Chase will not fix the issue they caused.
Company Response: Closed with explanation

Timely Response

2019-06-27

Houston, TX

Incorrect information on your report

Credit card or prepaid card: General-purpose credit card or charge card

Account status incorrect
Complaint: JPMCB CARD SERVICES This account was closed on XX/XX/XXXX Last reported XX/XX/XXXX {$610.00} Reported balance OpenedOct XXXX, XXXX ( 14 yrs, 8 mos ) The balance is paid in full-letter attached from the Chase ... Company contacted every month on the XXXX and XXXX since XXXX requesting deletion of the {$610.00}. The law states after 7 years a deletion of the listing is required by the company ... XXXX to XXXX is well over 7 years.
Company Response: Closed with non-monetary relief

Timely Response

2019-06-27

Houston, TX

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief

Timely Response

2019-06-27

Chicago, IL

Problem caused by your funds being low

Checking or savings account: Other banking product or service

Non-sufficient funds and associated fees
Company Response: Closed with explanation

Timely Response

2019-06-27

Blyn, WA

Problem with additional add-on products or services

Payday loan, title loan, or personal loan: Installment loan

Company Response: Closed with explanation

Timely Response

2019-06-27

San Jose, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2019-06-27

Edmonds, WA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-06-27

Garrison, MD

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-06-27

Charlotte, NC

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Company Response: Closed with monetary relief

Timely Response

2019-06-27

Dixon, CA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2019-06-27

Turners Sta, KY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2019-06-27

Tampa, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2019-06-27

Chicago, IL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: XX/XX/2019 someone used a replacement card Chase had sent to me that I never received to charge {$3000.00} at XXXX XXXX XXXX XXXX # XXXX. Chase had flagged this as potential fraud via an e-mail and text message. I responded to both that yes, this was fraud. I immediately called the number Chase provided via text XXXX. My card was then locked and a replacement was air mailed to me, expecting it to arrive XX/XX/2019. The representative had asked me if I still had my card, in which I responded with yes. She looked at my account again and realized they had sent me a new card ( mine was set to expire in XX/XX/XXXX ) that should have arrived last week. I had never received it. Somehow someone had intercepted my card in XXXX and used it. Since she informed me the purchase at XXXX 's was with a chip. Clearly there are very lax rules around activation if they were able to use my card while I had the original and had used it the day before.
Company Response: Closed with explanation

Timely Response

2019-06-27

Green Valley, NV

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Application denied
Complaint: First of all, i would like a different Chase representative to review my complaint other than XXXX, preferable a male. I beg to differ about your response. Before I contacted the executive office I called the credit card denial XXXX number about the application and questioned them in length about the denial. Basically I was verbally and definitely told by the representative that I was denied not particularly because I had an over six year old bankruptcy, but because I had Chase credit card accounts included in the bankruptcy. That is why I tried to explain my reasons for the bankruptcy being medical because I am XXXX, possibly XXXX XXXX XXXX, under the XXXX and that we would have lost our house if we didnt go bankrupt to the Chase CEOs office. We all know that if you go bankrupt you are not allowed to exclude any creditors, so Chase could not be excluded from the bankruptcy. There are also numerous other reasons stated in the denial letters that are totally false and fabrications and basically slandering my name in front of anyone who reads it which may be a legal recourse action. The only true thing in the letter is yes I went bankrupt over seven years ago which by now is not even cared about by creditors. Everything else in my credit report is stellar. In their letter of XX/XX/30 they listed my score as XXXX which is in XXXX VERY GOOD range. By all normal standards and software on XXXX XXXX and other sites that I checked, Im being given a good chance to be approved for the Chase Marriott card if I wasnt being blacklisted. We also as I have explained are authorized users on my sons card and Chase NOW knows we are authorized users and as I explained, my son does not use the card. Only we use the card for points and my son transfers them to us. We have given XXXX thousands of dollars on their XXXX card but unfortunately a lot of places dont take XXXX and that is why we want a VISA. So, why are we good enough to give Chase $ 2,000- $ 4,000/MN. business on my sons card and not good enough to get approved for our own card now that I made them aware of who is actually giving them the business. It is us, not my son who in good faith have made the charges and religiously paid every penny owed, usually down to XXXX before the statement recycles. Basically, however you want to phrase the situation, Im being discriminated or blacklisted by Chase not because of the bankruptcy, but because they were included in an OVER SEVEN YEAR OLD bankruptcy. I want the real reason for the denial as explained to me on the XXXX number in writing so I can forward it to the Department of Justice to see if there is any reason they are considered to be violating the American with Disabilities Act. If you are going to deny me, tell the truth and stop making up slanderous statements about non-existent facts in my credit record. If the DOJ rules in my favor that I have cause, then Chase will be paying a lot more in fines than they ever lost in the bankruptcy and I assume be forced to give me a card and possibly be responsible for damages to me which may be automatic and allow legal action. If they dont reconsider I will send copies of these two statements and my letter to the CEO to the DOJ and see what they say.
Company Response: Closed with explanation

Timely Response

2019-06-26

Temple, TX

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2019-06-26

Winton, CA

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Complaint: on XX/XX/2018 chase bank closed my account and since that date i been trayng to get my funds.they hold XXXX dollars and would not refund my money. please help me get my money back.. my account been closed from last year and i havent got my money back. they keep telling me diffrent things all the time. my name is XXXX XXXX and my current address is XXXX XXXX XXXX XXXX XXXX XXXX ca XXXX my last four of my ss number is XXXX .and if you need additional info please contact me by mail or call XXXX XXXX thank you XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-06-26

Euless, TX

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2019-06-26

Glendale, CA

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2019-06-26

Managing an account

Checking or savings account: Checking account

Cashing a check
Company Response: Closed with monetary relief

Timely Response

2019-06-26

San Diego, CA

Unexpected or other fees

Money transfer, virtual currency, or money service: International money transfer

Company Response: Closed with monetary relief

Timely Response

2019-06-26

Chicago, IL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-06-26

Long Beach, CA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with monetary relief

Timely Response

2019-06-26

Antioch, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-06-26

Nyc, NY

Money was not available when promised

Money transfer, virtual currency, or money service: International money transfer

Complaint: {$8000.00} was debited from my Chase checking to be transferred to a bank in XXXX, XXXX on XX/XX/2019. Today is XX/XX/XXXX and the money was not deposited in the account in XXXX. Many calls to Chase and many visits to Chase branches without resolution. Chase has been shuffling my calls between departments and supervisors and giving me double talk all the time. They always say to give them 3-5 days each time I get in touch with them. Please help me and direct me legally.
Company Response: Closed with explanation

Timely Response