JPMORGAN CHASE CO.
Consumer Complaints
There are over 65161 complaints on file for JPMORGAN CHASE CO.. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 139
2019-06-26
Phoenix, AZ
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I hired XXXX 's XXXX to repair a power outlet on my computer. They came out to my house XX/XX/XXXX to do the repair. The charge was XXXX. They did not fix the problem, I called them back to fix the problem yet again. They came back out on XX/XX/XXXX and charged my card XXXX without my consent. The problem was still not fixed. I called them again and this time they would not return my calls. I disputed the charges with my credit card company because the service I paid for was not received. The said that by just showing up at my house I owed them the money they charged me. {$260.00} later computer is still not working and Chase is refusing to help me.
Company Response: Closed with explanation
2019-06-26
MA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Complaint: I received a 1099c to pay taxes from Chase credit card in XXXX after I have been trying to resolve a fraud case against my credit card since XXXX. My accountant has requested I request the FTC and CFPB look into this case further as he believes this case should have been documented as a fraud case back in XXXX and it never was by Chase.
Chase has never acknowledged receiving or assisting in my requests and case. I have attached proof of the fraud and hacker who stole {$30000.00} from not only my Chase credit card, but also another card and my checking account back in XXXX after applying for a scam loan company called XXXX or by XXXX XXXX. I submitted documentation via fax 2 different times in XXXX, with no resolve. This past year again, I've been trying to resolve this case including trying to pay off the account from a delinquent account and settlement offer by Chase in XXXX. Even after paying an agreed portion of the account, Chase still has never acknowledged the fraud or has closed my account. It is expected I will have to pay over {$10000.00} in taxes because this was not resolved properly by Chase. Please find all attached documentation and call me with any further question. Please help me as I can not afford to pay {$10000.00} in taxes this year. I was asked to file in XXXX with the attempt to resolve this with Chase. Chase has not responded to my requests this year by phone, email or any communication.
Company Response: Closed with explanation
2019-06-26
Villa Nueva, PR
Getting a credit card
Credit card or prepaid card: Store credit card
Card opened as result of identity theft or fraud
Company Response: Closed with non-monetary relief
2019-06-26
Albuquerque, NM
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: on XXXX my cc was billed for 2 separate transactions with XXXX. one for XXXX and another for XXXX we notified XX/XX/XXXX to not charge my card as my employer would be paying for this joint advertising. it was to late XX/XX/XXXX charged my card. my company sent a ck for the XXXX account to our XXXX XXXX partner for our half of the advertisement. XXXX then sent a ck for the full amount to XXXX, their half and they had our half from receipt of our ck sent to them. since my cc was already charged i called chase XXXX XX/XX/XXXX to reverse the charges. they reversed the XXXX but they did not reverse the XXXX and i cant understand why as they have not communicated that to me. i need this XXXX reversed. thanks.
Company Response: Closed with explanation
2019-06-26
Foothill Ranch, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: RE : CFPB COMPLAINT ( 1 of 5 ) ( a. ) Chase Freedom XX/XX/XXXX for {$990.00} ; Three-Day Preliminary Training Course I have tried to resolve this credit transaction with the appropriate credit card company. My attempts to get the matter directed to the appropriate Customer Service or Legal Affairs Department have been ignored. I have supplied all appropriate documentation showing that XXXX XXXX was a Fraudulent XXXX Marketing Scam. To date, the credit card company has not communicated with me other than a canned response letter referring me back to the collection agency. Nor will they send my request to a higher department dealing with Fraudulent Merchant transactions.
The information below is a full and complete summary of the entire XXXX XXXX Scam of which the above complaint deals with only one of the six individual transactions which comprise the entire sum of XXXX XXXX purchases.
FTC CASE : XXXX I was introduced to XXXX XXXX and their XXXX marketing and coaching program, when I attended a free introductory seminar at the XXXX XXXX XXXX XXXX in XXXX XXXX on XX/XX/XXXX. As a result of attending their introductory seminar, the following training courses and life-time coaching was purchased as detailed below.
A detailed listing of XXXX XXXX XXXX Marketing Training and, Coaching.
1. The Three-Day Preliminary Training Course a. Chase Freedom XX/XX/XXXX for {$990.00}.
2. The Advanced Training Course at the XXXX XXXX XXXX XXXX in XXXX XXXX on XX/XX/XXXX.
b. XXXX XXXX on XX/XX/XXXX for {$3000.00}.
c. XXXX XXXX on XX/XX/XXXX for {$10000.00}.
d. XXXX on XX/XX/XXXX for {$5200.00}.
e. XXXX XXXX on XX/XX/XXXX for {$5500.00}.
f. A check written for {$5000.00}.
During the ensuing months of XX/XX/XXXX through XX/XX/XXXX, the training diminished significantly and their business coaching program was non-existent. Rather than a training program on how to establish, operate, or improve my business model commensurate of a business coaching program ; it instead morphed into a sales pitch for purchasing additional XXXX XXXX products, and services. Whenever they were requested to provide a syllabus or an outline of the next lesson plan, they were unable to give me one.
This made me question their viability and business ethics. Upon researching my concerns regarding XXXX XXXX, I discovered the credit card companies considered XXXX XXXX, XXXX to be a high-risk merchant and conversely withheld approximately 30 % of my payments in reserve in case of fraud. It was then I discovered the FTC filed legal action against XXXX XXXX, XXXX and communication between XXXX XXXX, XXXX became non-existent. Upon reading FTC legal documents which state that the parties involved were required to turn over the names of all customers so the FTC or its agents could notify them. This included all customers using merchant service accounts. I never received notification of any type.
In attempting to recover funds paid to XXXX XXXX, XXXX for life-time coaching and training, I contacted all the above financial institutions via registered mail and have supplied them with information regarding the fraud, FTC legal actions, and court documents, but to date, there are no reversal or chargebacks of any fraudulent charges. In fact, these financial institutions do not want to communicate with me as a victim of fraud. Some have referred my accounts to collection agencies which can not clear my credit file nor reverse these charges as they claim only the primary financial institutions can reverse charges or correct credit file information detailing fraud.
Company Response: Closed with explanation
2019-06-26
Winton, CA
Took or threatened to take negative or legal action
Debt collection: Credit card debt
Threatened to sue you for very old debt
Complaint: I received a levy notice last year from my bank that XXXX XXXX had attempted to attach my bank account due to a levy. They followed up with a settlement letter. I contacted XXXX XXXX. They informed me that they had purchased the debt from Chase bank for a credit card I had that was charged off in XXXX. I asked the representative how they could collect on a charged off account on a credit card that was over 4 years old. He informed me that they had filed a judgement that was good for 10 years. I informed him that I was never made aware of this until the levy notice. He told me that they had sent a letter to XXXX XXXX XXXX XXXX CA. XXXX. I told him this was my parents old house, and I had not lived there since XXXX. I asked him how I was to have been legally notified of such a severe financial matter if they had mailed a letter to a residence I had not lived at for over 20 years. He put me on hold. When he returned he stated the same information previously stated and asked if I wanted to pay the debt. I informed him that I did not feel this had been handled in a legal manner and that I was going to seek more information or legal counsel. That was the last conversation I had with XXXX XXXX last month.
Company Response: Closed with explanation
2019-06-26
Charlotte, NC
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with explanation
2019-06-26
Sandy Hook, CT
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with non-monetary relief
2019-06-26
Las Vegas, NV
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Closed with non-monetary relief
2019-06-26
Smyrna, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-26
Santa Ysabel, CA
Problem with a company's investigation into an existing issue
Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report
Their investigation did not fix an error on your report
Company Response: Closed with non-monetary relief
2019-06-26
Mountain View, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with explanation
2019-06-26
San Diego, CA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Closed with explanation
2019-06-26
South Lyon, MI
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Company Response: Closed with non-monetary relief
2019-06-26
Van Nuys, CA
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: On XX/XX/2018, I received a credit denial letter in the mail from Chase after I had been approved for the mortgage loan and in Escrow for a home. At escrow closing, I heard nothing from Chase or my loan adviser, XXXX XXXX, who became increasingly difficult to get hold of during this time. We needed to file for an extension so the underwriters could start doing what they should have already been doing. Finally, when the credit denial came in the mail, I asked that my {$500.00} good faith funds be returned to me, as it states in the mortgage contract should happen. I have been calling and emailing my loan adviser, XXXX XXXX, her supervisor and Chase customer service since the credit denial was issued, and I have been given the run-around for over 6 months being told different things. If I wasn't completely ignored, then I was being told Chase would send me the check within 10 days or that they still needed my address ( I have given it to them 3 times as requested ), or that they are waiting for an approval or have to refile for it.
Company Response: Closed with monetary relief
2019-06-26
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Company Response: Closed with monetary relief
2019-06-26
Hubbardston, MA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-06-26
Fitchburg, WI
Incorrect information on your report
Credit card or prepaid card: General-purpose credit card or charge card
Account information incorrect
Company Response: Closed with explanation
2019-06-25
Glendale, CA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with explanation
2019-06-25
Arenzville, IL
Closing an account
Checking or savings account: Other banking product or service
Can't close your account
Company Response: Closed with explanation
2019-06-25
Greenville, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-06-25
Allerton, NY
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Closed with explanation
2019-06-25
Phoenix, AZ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: To Whom It May Concern, In XXXX of XXXX, there were some fraudulent activities with my XXXX account, resulting in me having to close the account. The account that was close is the account that I use to pay all my bills online and direct deposit. In XX/XX/XXXX I personally contacted Chase card services and updated my new information and I was reassured that everything is going to be ok moving forward. Fast forward to XXXX, y XXXX XXXX I contacted Chase card services to check on my rewards. The Chase representative informed me that my account is two months behind. I was surprised since I know I had set up a direct deposit. The representative informed me that she is taken care of everything and I should make a payment {$100.00} by XX/XX/XXXX. A payment of {$150.00} was scheduled for XX/XX/XXXX just to ensure everything is ok. A few days later Chase closes my account dropping my credit score over XXXX points. I was devastated and still is because I did everything that was required of me, I even contacted Chase with my updated back information. Now I am trying to buy my first home and kept getting denied grants because my credit score had dropped so low I am not eligible. I went above and beyond to resolve this issue. Chase is refusing to accept responsibility for what happened.
Company Response: Closed with explanation
2019-06-25
Elberon, NJ
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-06-25
El Paso, AR
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Company Response: Closed with explanation