JPMORGAN CHASE CO.

2019-07-01

FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I went to deposit a check from my previous employer and while depositing that check the ATM did not fully complete the transaction due to the check getting stuck in the slot which wasnt my fault. About 3 weeks later I received a notification that my account was on a negative. CHASE took the credit of the funds back without properly investigating the claim and the situation. Chase bank stole XXXX $ from my account and didnt care to further investigate.
Company Response: Closed with explanation

Timely Response

2019-07-01

Oxford, GA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Money was taken from your account on the wrong day or for the wrong amount
Complaint: I received a XXXX to switch XXXX XXXX on XX/XX/19. After carefully discussing with the surgeon what I wanted and getting his OK. We set that date. As soon as I wake up I noticed something was wrong, I called the surgeon and he explained a smaller size had to be put in and not to worry. Three days later when I went to the post op I explained I was not happy as I did not want that size and I specifically said what I wanted and he didnt say no. The office basically said I need to pay {$1000.00} more to get the size I want and that its basically my fault. When I opened the dispute with my bank I explained all of this letting them know what I wanted and showing proof of what I received. I sent a letter from a different doctor stating the size I wanted was perfectly fine for my body and I posed no risk. I also sent a quote from the new doctor. I never signe anything agreeing to the size I currently have so I dont understand how the bank is telling me I can not get my money back and that the doctor is right!! I am baffled it seems to me like this doctor knew I was not gon na be happy and thought I was gon na pay more! It cost me {$4800.00} of my hard earned money and now I am dissatisfied with goods I didnt want bad service and no money!! The bank I have is CHASE
Company Response: Closed with explanation

Timely Response

2019-07-01

Lansing, MI

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Sent card you never applied for
Company Response: Closed with non-monetary relief

Timely Response

2019-07-01

Castle Hills, TX

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-07-01

FL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: I bank with Chase, all my bank accounts are with them and Chase reported a late payment to my credit, this was a mistake. This all started when my car got broken into and my purse was stolen from my car, the thieves used my credit cards and checks to commit fraud, Chase closed and re issued my bank account and credit cards, before this happened my accounts were all set up on automatic payment and my bank statements were set up paperless, after chase reported a late payment to my credit I found out that they reissued new accounts but never linked the services properly as I had before the robbery. One of my credit cards got a charge from XXXX of {$30.00}, since I was under the impression that I had automatic payment I just trusted that the balance would be paid, this did not happen. After the balance was past due over 30 days, chase contacted me to tell me I owed a balance, I paid immediately, they still reported the late payment to my credit. I contacted Chase 's credit reporting department, they read all the notes of the robbery, they even saw that notifications of my monthly statements were not even coming into my email as their system shows that emails are being rejected by the server for some reason, I showed them that I paid on immediately when I was notified, they saw the balance on my personal checking account and business checking account, still, this was not enough for them to remove the late payment report. I am in the process of refinancing my home, my credit dropped by 40 points because of Chase 's negligence and this is affecting me tremendously.
Company Response: Closed with explanation

Timely Response

2019-07-01

Discovery Bay, CA

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: On XX/XX/2019 I visited a chase branch in XXXX ca XXXX on XXXX XXXX XXXX and deposited XXXX $ through the atm number is XXXX XXXX the sequence number is XXXX after the money was deposited I received a receipt that stated to be sure your deposit went through please call us I then went inside the branch and they said they have no record of my deposit however the branch manager XXXX XXXX id # XXXX Filed a claims dispute with chase after 10 days they closed the claim and said it was denied because they dont have record of the transaction they completely stole my money and did little to help refund me I returned on XX/XX/2019 to try and speak with the manager he was rude and did not care
Company Response: Closed with monetary relief

Timely Response

2019-07-01

Berkeley, NJ

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2019-07-01

Edenton, NC

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2019-07-01

San Quentin, CA

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2019-07-01

Alafaya, FL

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-07-01

Spencer, OK

Other transaction problem

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Complaint: A XXXX dollar withdrawl and XXXX withrawl was drawn fro. My bank moble acoount through my school occc banks disclosing my info and authoriztion on statments chase XXXX XXXX human departmant of services says i dont qualify for unemployment ssdi denied me twice i dont recive pensions but my credit report says morgage loans car loans credi cards my name i s XXXX XXXX i live in XXXX oklahoma XXXX XXXX i live in public housing and recive a XXXX utility check a group of people broke in my home i. XXXX and stole my car crefitantials and id bank numbers deeds trust i belive i was institutionalized from XXXX to XXXX there's cameras on the property i went to managment and sh e gave me security number they stole my goverment phone my XXXX hp computer with important files in pertaning confidintal things my will wishes deeds medical info XXXX XXXX accounts and XXXX XXXX ive been a target of theft i sent the documents to the 3 credit bureus in XXXX of XX/XX/2018 they havent delevered me anything i gave them copies of social w2s and id but i moved since then to XXXX XXXX XXXX XXXX XXXX i need help recoverng my life and ownership back. Chase trust banks and all. Other banks i contacted said i hold no accounts iras accounts or buisness accounts i feel like i been diqscriminated aginst with fair housing having me appeal the denial of access
Company Response: Closed with explanation

Timely Response

2019-07-01

Houston, TX

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: i don't recall allowing this credit inquiry.
Company Response: Closed with non-monetary relief

Timely Response

2019-07-01

Chino, CA

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Closed with monetary relief

Timely Response

2019-07-01

VA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I have for 12 years or longer, have taken every course available to me, to try and FIX what is WRONG with this account. I have used XXXX. ( on two separate occasions ) who was not able to get any positive results for me. I tried and was approved twice for the H.O.P.E. Program. How, this one failed, is that the LENDER and all other entities who are involved on my deed, do not participate in the GOVERNMENT PROGRAM. Now, how is that FAIR, for the people who are still loosing their homes to nothing but FRAUD 'S. Next, my CHAPTER XXXX, and what happened here is CRIMINAL. I have all the ORIGINAL DOCUMENTS. The actual Complaint is : J.P. MORGAN / CHASE, can not prove what happened to my payments, and I am going to say this, every time they send me a NEW ACCOUNT HISTORY, it's only gets worse. I am sending you documents that show the ending balance of the principle, when Mortgage It, sold the loan after two years. When J.P. MORGAN / CHASE purchased the loan, they show the beginning balance of {$120000.00}. When actually it was, {$120000.00}. That's FRAUD. This is the 2nd request for J.P. MORGAN / CHASE via a C.F.P.B. Complaint, to show the Chapter XXXX payments coming in and being applied to my loan. Now, this is important. On the last complaint, I was speaking to XXXX XXXX from CHASE. This is a true quote of what was said. XXXX was speaking to me only about the Chapter XXXX payments. I advised XXXX that not only was Chapter XXXX missing that almost all my payments were gone. They put them into SUSPENSE from what I can tell they got gone. XXXX said he was going to follow-up with these documents ( accounting history ) and I said I already got them and have gone through them and I don't see any payments. I then said to XXXX, I would suggest that you do them same. XXXX said, I did, and I said well, did you see any payments, XXXX said NO. He admitted that there was no record of the Chapter XXXX payments and wanted ME to help him by faxing my documents of proof over to him. Sounds Fraudulent to me.NOT SURPRISING. So, I advised XXXX how the payments were made via, GARNISHMENT, through my company every single week {$360.00}. I told XXXX that he would have to contact the TRUSTEE. Please take time to look at the pages numbered 1-5. The In-House modification called " CHAMP '', Chase added in {$39000.00}, when I asked in an earlier complaint, I was advised fees due to the Lender, no proof of these. On page 5, of Chase 's answer of the last complaint. Chase indicates that those fee totals, are {$12000.00}. I have originals showing Chase charging my account XXXX, many many times as a CORPORATE ADVANCE, I believe is what the description of the charge. There is so much FRAUD, I can not believe that someone is not helping me at all on this.
Company Response: Closed with explanation

Timely Response

2019-06-30

Clermont, FL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Problem with personal statement of dispute
Company Response: Closed with explanation

Timely Response

2019-06-30

Irvine, CA

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with explanation

Timely Response

2019-06-30

CO

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Sent card you never applied for
Complaint: Chase opened a Visa account # XXXX in my name without my permission or approval.
Company Response: Closed with explanation

Timely Response

2019-06-30

Katonah, NY

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Overcharged for something you did purchase with the card
Complaint: I had visited XXXX XXXX XXXX in XXXX, PA on XX/XX/2019 with my girlfriend and some of her friends and sat down at a table. Our server ordered/brought our drinks to us at our table. That night I spent {$100.00} on my card, including tip, and left around XXXX. As I left and got into my XXXX, I was notified by Chase Fraud that I had two more charges to my debit card from XXXX XXXX XXXX. I immediately called and disputed the charges, they reversed the payments and credited my account for the total of the two transactions of {$100.00}. Then Sunday, XX/XX/XXXX, I get a letter from Chase saying that upon further review/investigation the transactions were authorized and they'll be deducting the credit from my account. I know for a fact that I did not sign three separate receipts that night and only spent the {$100.00} that I did not dispute. I called back Chase to argue about this and they said theres nothing they can do since the company provided them with receipts of the three transactions that supposedly have my signature. I asked them to send the transactions/receipts to me so I can compare the one receipt that I signed to the other two that I know for a fact I did not sign. I received the documents in the mail and the signatures do not match whatsoever. But since the restaurant provided them with receipts from that night using my card and there were signatures on the receipts theyre saying they cant help me.
Company Response: Closed with monetary relief

Timely Response

2019-06-30

Brooklyn, NY

Closing an account

Checking or savings account: Checking account

Company closed your account
Complaint: I received in the mail on XX/XX/2019 a very terse letter letter saying my checking and savings accounts will be used on XX/XX/2019. no reason at all. I have not had bounces at all, i keep a balance in my savings account to cover overdrafts.
Company Response: Closed with explanation

Timely Response

2019-06-30

Church Point, LA

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Complaint: Pulled Credit report on XX/XX/2019 Found item on credit report and disputed by sending letter to company. Received letter on XX/XX/2019 with no verification of account belonging to me. Sent a second letter for verification that account was in fact mine. Received letter on XX/XX/2019 saying account was not found. Pulled report again on XX/XX/2019 and account is still on report and not disputed. Chase Card Services has not provided proof that this account belongs to me, then after asking for proof they send a letter stating that there is no account found. I demand this be removed from the credit bureaus as it has a negative impact on all reports.
Company Response: Closed with explanation

Timely Response

2019-06-30

MO

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: FOLLOW-UP XX/XX/2019 ; XX/XX/19 Current : XXXX XXXX XXXX XXXX. XXXX, Mo XXXX Cell XXXX Case # XXXX ( MDOS ) Seasonal : XXXX XXXX XXXX. XXXX, MI XXXX XXXX XXXX XXXX Regulation Agent/Investigator Office of Investigative Services Michigan Department of State ( MDOS ) XXXX XXXX. XXXX, XXXX XXXX. MI, XXXX Cell : XXXX Fax : XXXX XXXX Office of the Attorney General Consumer Protection Division XXXX XXXX XXXX XXXX, MI XXXX XXXX XXXX XXXX ID # XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, MI XXXX Chase Dispute Services Customer Service, XXXX. XXXX XXXX, XXXX, DE XXXX-XXXX. Dear Sirs, This is a follow up letter regarding XXXX XXXX and my complaint. There are two addresses given by this company which adds to their further attempt at deceiving consumers. Chase Bank was originally with holding funds but did finally release the money. Therefore, no resolution was given to me. Once again, I am reaching out to you for justice. Chase released the payment to this company despite my protest. Please do the legal and right thing by denying this payment to this crooked company. XXXX XXXX Owner/ Manager ( Undisclosed by Employees ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( Address on Receipt ) XXXX XXXX. XXXX XXXX XXXX XXXX , Michigan XXXX XXXX XXXX XXXX XXXX. ( Web Address ) XXXX XXXX XXXX, Michigan XXXX Re : Invoice No. XXXX ( Previous Attachment ) Please reopen case if closed. There has been no resolution in this case and the company has refused to return any funds I want the dispute in this matter to continue, with court appearances if required. See attached letter regarding the investigation by XXXX XXXX, Regulation Agent/Investigator Office of Investigative Services, Michigan Department of State ( MDOS ) XXXX XXXX. XXXX, XXXX XXXX. MI, XXXX Sincerely, XXXX XXXX XX/XX/2019 Case Number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MI XXXX RE : Your Complaint Against XXXX XXXX XXXX Dear XXXX XXXX, The Michigan Department of State, Regulatory Monitoring Division has completed its investigation of your complaint against XXXX XXXX XXXX. The results of the investigation indicate that the Repair Facility violated the Motor Vehicle Service and Repair Act and accordingly, appropriate Notices of Non-Compliance have been issued. An investigative report and supporting documents will be forwarded to the Business Compliance and Regulation Division for consideration of administrative action against the licensee. You may obtain a copy of the investigative report and supporting documents under the Freedom of Information Act ( FOIA ). You can request documents under FOIA using one of the following methods : E-mail : XXXX USPS Mailing Address : Michigan Department of State Attn : FOIA Coordinator XXXX XXXX XXXX XXXX, MI XXXX Additional information regarding the Departments Freedom of Information Act process can be viewed at XXXX : XXXX -- XXXX -- XXXX. Please include your name, phone number, mailing address, and the above referenced case number in your correspondence. Please allow 15 business days from the date of this letter before submitting your request to ensure that documents are available for processing. As allowed by the Freedom of Information Act, a fee will be charged for labor, copying, and mailing costs incurred to process your FOIA request. If you have questions regarding your complaint, please call ( XXXX XXXX XXXX. Sincerely, XXXX XXXX, Investigator Regulatory Monitoring Division Michigan Department of State
Company Response: Closed with explanation

Timely Response

2019-06-30

Washington, DC

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Complaint: My business partner and I opened a Chase Total Business Checking account on XX/XX/2018 with {$200.00} in cash. We subsequently deposited a {$10000.00} check in late XXXX from our first contract. Without warning, our account was closed. We immediately went into the Chase location where we opened the account and were informed that the account was closed for " Suspected Fraudulent Activity '' which after further discussion was revealed to be the addition of a comma in the name of our business on the check we deposited. ( Our official name is XXXX XXXX XXXX. The check was made out to XXXX XXXX, XXXX. ) We were told that the initial {$200.00} cash deposit would be returned to us via check. It was. We were also told that the {$10000.00} check was not cashed, and so our client would need to stop payment and reissue the check to us. However, when our client went to do so, it was discovered that the {$10000.00} check was cashed by Chase. We have tried multiple times over eight months to resolve this issue, however we end up on hold with Chase for hours at a time. They have not responded to our numerous attempts to rectify the issue.
Company Response: Closed with explanation

Timely Response

2019-06-30

Brownstown, MI

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2019-06-30

Buena Ventura Lakes, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with non-monetary relief

Timely Response

2019-06-30

Auburn Hills, MI

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation

Timely Response