JPMORGAN CHASE CO.
Consumer Complaints
There are over 65161 complaints on file for JPMORGAN CHASE CO.. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 128
2019-07-09
Calumet City, IL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-07-09
Bueche, LA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Was not notified of investigation status or results
Company Response: Closed with explanation
2019-07-09
Orlando, FL
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't work with you while you're going through financial hardship
Company Response: Closed with explanation
2019-07-09
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: Closed with explanation
2019-07-09
Louisville, MS
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with non-monetary relief
2019-07-09
Brookfield, CT
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-07-09
IL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I am being charged a corporate fee of {$820.00} on my mortgae by XXXX XXXX XXXX, furthermore now I am being charged interest on this fee. The fee was initially charged by Chase who was the previous bank servicing this mortgage. Chase informed me that this fee was a corporate advance paid to an attorney to represent chase interest due to violations on my property located at XXXX XXXX XXXX XXXX il XXXX. I contacted chase and informed them i was disputing the charge. I fax to chase a copy of the court order dated XXXX XX/XX/2015 showing that the violations were corrected. the court document shows my signature and the signature of the city attorney showing the dismissal of the violations. I explained to several Chase representatives that I was present at all the hearings and told them there was never an attorney representing Chase there. I also told them that the record shows that the Chase attorney filed his apperance on XX/XX/XXXX the case was resolved by me on XX/XX/XXXX. They continue to say that a chase attorney was at the hearings, this is not true as i was present at XXXX hearings and there was never a representative of chase present. I asked chase to send me the records showing the legal work the attorney did on there behalf. Chase refused. I have all my records to corroborate my statements Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX XXXX IL XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with explanation
2019-07-09
CA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: I opened an account with Chase with a {$300.00} bonus for new checking users. I completed all requirements, and did NOT receive a bonus.
After speaking with Chase multiple times, they said I have not met the requirements due to a fee which was charged and waived on the XXXX of XXXX.
I deposited {$1000.00} or more within 20 days of opening.
I maintained at least {$1000.00} for 60 days.
And I completed the 5 qualifying actions.
They are saying I didn't maintain the XXXX dollars on the 60th day, where they charged a XXXX dollar service fee.
On that 60th day, the XXXX dollar service fee brought me below XXXX dollars, but reading the stipulations of the promotion, it does not define that I need to keep the {$1000.00} dollars for that 60th night, only that I maintain the {$1000.00} dollars for " 60 days from the date of deposit '' which I did.
On XXXX XXXX, 2019, I opened the account.
On XXXX XXXX, 60 days later, the account fell to XXXX due to a fee from XXXX that was later refunded/waived.
This mistake by chase has caused the system to flag my account as not meeting the requirements from the bonus.
Company Response: Closed with monetary relief
2019-07-09
Katonah, NY
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Difficulty submitting a dispute or getting information about a dispute over the phone
Company Response: Closed with explanation
2019-07-09
IL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My mortgage was switched from XXXX to chase back in XXXX of this year. Since I have have been with chase I have had only two payments go through. the other five have not. I have talked with numerous employees through out this situation. And each time was the same I gave them my routing number off my check as well as the account number that the funds were being drafted. Only XX/XX/XXXX and XX/XX/XXXX were the only times it was drafted out. I have used their automated service as well as talked to a live person. I called in and waited and checked my account three days later each time and nothing was withdrawn. I have repeated that information many times and have had them repeat it back to me. Each time i was told when it happened that there was an error. The routing number was wrong and and my account had insufficient funds and the account could not be located. Finally I called the executive office at chase in XXXX XXXX and talked to a Mr. XXXX XXXX who is a manger in the executive office. I told him the situation, gave him all the information. Sent him the faxes he needed in regards to my account so he could verify they were active and there were funds. I even made my XXXX payment with him and he told me he would look into it and follow my account. On XX/XX/XXXX, I was told that chase could not find my routing number and it came up as an error and my account could not be located. He also mentioned that when the mortgage was drafted out in XXXX it was taken out by my banks routing number and not my routing number attached to my account. I asked him if my payment had gone through and when he looked he said it had not and I would still have to make XXXX payment.
On XX/XX/XXXX I called and talked to someone and made a payment. I waited three days and nothing was drafted out. I called again today and spoke to XXXX and once again I was asked what my account number was and my routing number and was told it had not been drafted out on the XXXX of XXXX, even when I called on the XXXX. of XXXX. I asked her why it was not taken out and was told it was not the right account and it wasnt active. so once again I had to make another payment for XXXX and I have not been able to make XXXX payment yet and will have to do so later in the month and will probably incur late fees because of this.
These are the people I have talked to : XXXX XXXX-Manager XXXX ext. XXXX XXXX XX/XX/XXXX XXXX ( teller ) XX/XX/XXXX XXXX XXXX ext XXXX XX/XX/XXXX Mr. XXXX XXXX XXXX ext. XXXX XX/XX/XXXX XXXX ( teller ) they processed my Payments for XXXX on the XXXX and for XXXX on XX/XX/XXXX.
This is the timeline how things progressed : XX/XX/XXXX I called into the automated system. ( XXXX mortgage payment ) XX/XX/XXXX chase called asking where my payment was XX/XX/XXXX it was processed XX/XX/XXXX was returned XX/XX/XXXX talked to XXXX at XXXX XXXX XX/XX/XXXX it came back as non sufficient funds XX/XX/XXXX called into automatic system ( XXXX mortgage payment ) XX/XX/XXXX sent back as non sufficient funds and chase was unable to locate my account XX/XX/XXXX called talked to person to process XXXX '' XXXX payment XX/XX/XXXX talked to XXXX again processed payment with him XX/XX/XXXX XXXX called needing faxes of my statements to verification purposes XX/XX/XXXX talked to XXXX XXXX again told me what he found out and payment had still not gone through and would have to make it again XX/XX/XXXX Called chase at XXXX XXXX to check and was told they did not have the right account number and it was not active. it was drafted on XX/XX/XXXX but returned on the XXXX of XXXX. so once again i made another attempt to pay my mortgage for XXXX. I talked to XXXX today.
XX/XX/XXXX I also called the Illinois Attorney General and she gave me the phone numbers and website for the financial professional regulations, And when I called them they gave me the number and website to the OCC and this website.
I have owned this house I am at for about 15 years and have never had this much problems with any bank. I am annoyed and frustrated and do not want to deal with chase anymore. They are incompetent and are not on the same page with their employees. Its ridiculous how many times this has happened and no one helped me at all. I want them to be liable and culpable to what they are doing because it is flat out wrong and they do not know what they are doing. If you need anymore information you can reach me at : XXXX ( email ) XXXX Sincerely, XXXX XXXX
Company Response: Closed with explanation
2019-07-09
FL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: I changed my due date from the XXXX to the XXXX on the Chase Online website, in order to align with my paycheck dates. As of today XX/XX/XXXX, I kept checking online to see my statement which should have close on the XXXX as every month but it has not closed yet. I called Chase and they inform me since I changed my due date that also changed my statement due date, unknowingly to me since their website did not disclose to me at any time while I did the change of the due date. Now I am stuck with an unplanned statement period which will be over a month and half instead of the regular just 30 days, just because Chase did not warn me or at least inform me changing the due date was also gon na affect my statement closing date. Furthermore, their website still shows my closing date as of the XXXX of XXXX. If I would not have called chase I would not have had any notice this change went in effect.
Company Response: Closed with explanation
2019-07-09
Canoga Park, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: On XXXX, we initiated a credit dispute through " Chase 's Credit Dispute '' process.
The amount disputed was {$150.00}.
Chase representatives ( multiple individuals ) within the process failed to " read or thoroughly identify/investigate the dispute facts ''. We sent 6 emails to the department for the dispute process followed by unnecessary and tedious phone calls they initiated in opposition to actually reading the information sent. We sent photos and copies of email correspondence between buyer and seller. We finally sent a highly delineated hardcopy letter to Chase on XXXX, identifying the initial problem again and underscoring that Chase was failing to actually READ the informational facts surrounding the alleged investigation on their part and furthermore as " clients '' we were unclear as to both delay in resolution and the delineation of the " amounts charged and credited '' historically on this purchase. We further indicated that UNTIL THIS WAS CLARIFIED we had no intention of closing the matter on our end.
Following this letter/request on XXXX, we received an update via USPS in direct opposition to our formal request to be notified by " email '' indicating that we requested to be notified by mail. The reason that this last information is relevant is that it indicates the lack of attention and it was also following an unauthorized credit or charge back to the original company in dispute = {$90.00} ; which is unaccounted for by any mailing.
Sufficed to say - We have exhausted our ability to deal with Chase because this is not the only occurrence of their " failure to perform in accordance with their agreement. ''
Company Response: Closed with explanation
2019-07-09
Greenwood, CA
Problem with a credit reporting company's investigation into an existing problem
Credit card or prepaid card: General-purpose credit card or charge card
Their investigation did not fix an error on your report
Complaint: I received an offer from Chase XXXX Visa promising a companion airline pass XXXX bonus points for opening a Chase XXXX Visa card. I applied for the card online in XX/XX/XXXX providing my current email address, phone number and address. I was approved. In XXXX I requested paperless billing statements/correspondence and assumed that my current contact information provided at time of approval would be utilized by Chase for the XXXX XXXX.
Having previous Chase credit card products I was able to log into my online account and setup automatic bill payment for my account. I used my card as needed to earn the companion pass and bonus points and assumed the auto payments were being made from my checking account as I viewed line items that had Chase in the description and as I was not receiving paper statements/emails or phone calls from Chase regarding my XXXX account.
In reviewing my checking account statement in XXXX and realizing the that the Chase line item was actually an auto payment for one of my husbands credit cards and was not in fact for the XXXX Visa card I reached out to Chase XXXX Visa immediately.
On XX/XX/XXXX I reached out to the customer service phone number listed on the back of my card ( Payments are due on the XXXX of the month ) to learn that I was 34 days past due and explained that auto payment had been requested on my end via the online tool which they explained could take 1-2 business cycles but did not appear to have gone into affect.
Additionally, I learned that they did not have the correct contact information in the system but instead had reached out to old email addresses and telephone contact information from previous accounts that had auto populated instead of using the correct information I had provided at the time of application.
I made a payment by phone immediately to payoff the entire balance, requested auto payment to be setup and confirmed on their end as well as requested that the current contact information be setup in the system to avoid missing communications in the future.
They made notation in the account of the challenge, reversed all late charges and ensured me that the late payment would not be reported to the credit bureau due to the banking error. Also confirmed that I had met the required spend to earn the bonus and given the banking error, reversal of late charges, payment in full and notation that I would be eligible to receive the companion pass and bonus points which I HAVE received. This reassured me that there would not be any negative credit reporting as it appeared that they had addressed the issue on their end.
All subsequent payments have been made on time and as of XX/XX/XXXX the account has a {$12.00} balance due to charges made after payment in full.
In XX/XX/XXXX I received an email from XXXX alert service that I subscribe to that my credit score had decreased from XXXX to XXXX. I opened the XXXX file which stated a late payment was reported by Chase for XXXX. I filed a dispute and in XXXX received an email from XXXX stating the dispute had been resolved. Upon further investigation it noted that the negative reporting was not being removed.
I contacted Chase XXXX Visa, explained the negative reporting, the agent reviewed the notes in the account and verified that they had made notation of the banking error due to the internet site not correctly setting up auto payment and the reversal of all late charges. They stated that the " Credit Bureau Unit '' was not currently open and requested I call back the next day and request to speak to the unit as they would be able to to correct the information.
I followed the advice and spoke with XXXX, CBU specialist in the XXXX, MO call center. After a long period of discussion XXXX informed me that there was nothing that he could do to update the file and remove the late payment reporting to the bureau.
After requesting all notation on my file he advised I send a fax to the " Business Office '' at ( XXXX ) XXXX but that there was not a live person to speak with nor an email that I could send the request to.
I asked to speak to his supervisor at which point he transferred me away from his department to a supervisor in the customer service department without telling me that he was actually transferring me out of the credit bureau unit back to XXXX customer service.
In speaking with XXXX in customer service I believed that I was still speaking to the Credit Bureau department. I recalled all events, she confirmed the notation in the account. Additionally, I advised her that even after multiple attempts and confirmation that my current contact information had been updated that on XX/XX/XXXX my online account was still displaying old contact information as the default for all Chase accounts. I was able to uncover this while attempting to log into my account I received a screen that stated that I needed to enter a code to proceed and the phone numbers/email that were pre-populated by the website to receive the codes were outdated information. I had to call the phone number listed to receive the access code and that once I was able to gain access into the account I confirmed that that while my current contact information was listed the DEFAULT contact information that was highlighted on the top was actually old out dated information.
I explained to her that when I tried to update the info on the site it would not allow me to delete the old info or update the current info to be set as the default for the account. She assisted with updating on her end, had me log out and log back in to confirm that the correct information was now showing on my end as the default contact information.
Given all of the challenges with the site that have been noted extensively as well as the notation of the banking challenge due to the malfunction of the auto payment setup I asked if she would be able to assist with removing the negative reporting. At this point SHE ADVISED ME THAT I HAD BEEN TRANSFERRED OUT OF THE CREDIT BUREAU DEPARTMENT and that she would attempt to connect with a credit bureau specialist to see what could be done. I explained that I had already spoken with XXXX in that department and that I was hoping to speak with his supervisor when he had transferred me to her. She stated that the supervisors in that department can take up to 5 days to provide a call back.
She then got another credit bureau specialist on the phone named XXXX, explained the situation and XXXX told her that there " was nothing that he could do to assist ''.
I have never been late with a payment across all accounts. I have spent numerous hours trying to resolve this matter with JP Morgan Chase/XXXX. As a result of Chase/XXXX XXXX it appears that my diligence to setup auto payment & provide current contact information for my account were not feasible and will now have a significant impact on the cost of credit that I will be seeking for a new home purchase mortgage given that my credit rating went from " Outstanding '' to " Good '' and is the main tool used by lenders for determining interest rates offered.
I am reaching out to you in hopes that you will be able to 1 ) Assist with restoring my credit due to banking/IT error on the part of the credit card issuer 2 ) By sharing my story prevent another person from being lured into getting a credit card from Chase and have to deal with the same challenges I have faced.
Company Response: Closed with explanation
2019-07-09
Millbrae, CA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with explanation
2019-07-09
Closing on a mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2019-07-09
Fort Lauderdale, FL
Incorrect information on your report
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2019-07-09
Colts Neck, NJ
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-07-09
Bartlett, IL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Closed with non-monetary relief
2019-07-09
Ferndale, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-07-09
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief
2019-07-08
Raeford, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2019-07-08
CA
Managing an account
Checking or savings account: Checking account
Cashing a check
Complaint: Re : Chase Bank This matter with Chase Bank has been a terrible fiasco.
When I deposited a $ XXXX XXXX XXXX XXXX check from a friend who lives overseas, at Chase Bank ( in XX/XX/2019 ), they put a 7-day hold on its availability. Before the end of this availability waiting period, though, they sent me a letter that my account has been suspended because I hadnt given them information they requested. I hadnt received any request from Chase.
I immediately went to the branch to talk with a customer service person directly. That person called the back office, and they told her my account was flagged for potential fraud. She said they have been trying to contact the person who sent me the check to verify that he gave me the check or whether I had faked it.
I asked her how was Chase trying to contact him? Her response was nebulous. She then said they wanted to speak with him in person at a Chase branch. I told her that he lives in XXXX and that he is also traveling.
I offered to call him and put Chase on a conference with him if I could reach him. They declined that. They said they want to see him directly at a Chase branch. ( He lives overseas and rarely comes to the United States, except on business matters. ) Alternatively, they recommended that XXXX put a stop payment on the check.
Last week, I learned that they had cancelled my account because they hadn't received any response yet from XXXX XXXX XXXX.
I immediately went to my Chase branch. That person said that there could be many reasons why they might suspect the check was fraudulent.
I asked him where was the money? He said that it was being held back at Chase in suspension. I asked him how long it would take to release the $ XXXX back to my friend? He called the back office, and they told him they are holding it indefinitely. '' I told this customer service agent that, in essence, Chase has " stolen '' my friend 's money. Theyve taken it out of his XXXX XXXX XXXX account, and they arent returning it to him. They aren't giving it to me. Theyre using his money to continue making money on it. This agent told me that, at some point, they'll send me a check for the $ XXXX and then I can refund it to my friend. Still, theres no timeframe for them to do this.
XXXX XXXX XXXX said it was too late to do a stop payment on the check, and the customer service agent at XXXX XXXX XXXX didn't want to talk with the customer service agent at Chase.
Can you help me get this money from Chase that they have stolen from my friend who sent me the check?
Company Response: Closed with explanation
2019-07-08
Arco, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: There were some issues with some branches and so I sent an email to the executive office last week. That same email was sent ccd to various people at chase executive office.
Someone named XXXX from the executive team called me and left a voicemail on my phone with all misleading information. She refused to send a response via email. There was no extension number provided in that voicemail so that I cant track who XXXX is.
I closed my account primarily based on what I was told by XXXX.
The debit card team supervisor named XXXX told me today ( Sunday ) that the information XXXX has left on my phone is misleading and incorrect. I then asked to speak to the executive team. She connected me to another person saying you will be now speaking to the executive office. A lady takes the call claiming herself to be from the executive office. After few minutes of conversation I had a suspicion that the lady is not from the executive office. I disconnected the call.
I called again and this time the representative said the executive office is closed on Sunday, and the supervisor XXXX transferred the call to some random person fraudulently claiming as the executive department of Chase.
I called again to lodge a complaint against XXXX and asked for the complaint to be sent to the executive department directly. The representative took the complaint and gave me the complaint number and said the credit card team can open a case for me, for this particular case number to be forwarded to the executive team directly. So the call got transferred to some credit card team.
The lady from the credit card team refused to take the complaint and disconnected the call on my face.
It is transparent, starting from the branch representatives, to the phone supervisors and reps and all the way up to the chase executive office, all of them are corrupted. An act of corruption inside chase, as a large team.
Company Response: Closed with explanation
2019-07-08
Henrico, VA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-07-08
Bronx, NY
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Money was taken from your account on the wrong day or for the wrong amount
Complaint: Once again JP Morgan Chase Bank reversed charges previously posted to reflect a negative balance and then charge me {$34.00} insufficient funds fees 3 times for a total of {$100.00} On XX/XX/2019 my car insurance XXXX automatically withdrew an electronic payment from my account in the amount of {$210.00}. At the time, my checking account balance was {$1900.00} leaving a balance of {$1700.00}. On XX/XX/XXXX, my life insurance also posted an automatic payment from my account for {$80.00} leaving a balance of {$1600.00}. On XX/XX/2019 another automatic payment from XXXX XXXX XXXX in the amount of {$1500.00}, leaving a balance of {$380.00}. On XXXX XXXX XXXX XXXX XXXX posted a second automatic payment in error for the amount of {$1500.00}, leaving a negative balance of $ XXXX for which JP Morgan Chase is entitled to charge me an insufficient funds fee of {$34.00} and should have returned that payment. Instead JP Morgan Chase reversed the car insurance payment and the life insurance payment that I saw already posted on my account to show they came after to then justify charging me {$34.00} three times, They returned the XXXX amount and the life insurance amounts but paid the 2nd amount of XXXX XXXX XXXX posted in error. The second amount was paid to XXXX even though there was a huge negative amount of $ XXXX. I was then charged the third amount of {$34.00} for a total of {$100.00}. I contacted both the car insurance and life insurance companies to verify the dates they posted those automatic payments and they were done on the dates I stated above ( I have the documentation to prove such from both organizations ). I check my account after I make any payments and after I know payments are scheduled to come out, so I am very much on top of my balances. Chase is fraudulently charging these insufficient funds fees to customers because they count on most people not checking their balances regularly. I want those charges removed. I think a class action lawsuit should be made by the banking organization that monitors banks who commit fraud.
Company Response: Closed with monetary relief