I.Q. DATA INTERNATIONAL, INC.

2019-09-04

Rincon, AZ

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-09-04

Quartzsite, AZ

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Problem with personal statement of dispute
Complaint: In XX/XX/2013 I vacated my tenancy at an apartment complex that had serious cockroach infestations that were not resolved and resulted in causing major medical issues with me. I had given them notice of the issue continuously and monthly would provide evidence of the infestation with my rent check. I gave them 45 days notice of my intent to vacate under the AZ law StatXXXXAnn.33-1363-1365, which requires the landlord to maintain the premises to be habitable for health and safety reasons. The lease was terminated 3 months early due to these reasons. The apartment was re rented 2 weeks later and therefore Under the Arizona Law cited item ( 1 ), I am not liable for the rent for the remainder of the lease I had with them. It is illegal to charge someone for rent that is already being collected by the new tenant. " Arizona law ( Ariz. Rev. Stat. 33-1370 ), your landlord must make reasonable efforts to re-rent your unitno matter what your reason for leavingrather than charge you for the total remaining rent due under the lease. '' Multiple letters had been written to the original company with no response. The debt was then sold to a collection agency, for which no billing was received. The collection was discovered via credit reports. this debt is not legally collectible but they refuse to remove from the credit report. Disputes have not done anything as debt is only verified with collection company no one looks at legality of the debt. Others have had the same issues with this company.
Company Response: Closed with non-monetary relief

Timely Response

2019-09-04

Stewart, AL

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened or suggested your credit would be damaged
Complaint: IQ Data International is attempting to collect on a debt that I am no longer responsible. The amount of this debt is {$67.00} and this debt has been paid to the original creditor, XXXX XXXX AL. XXXX XXXX AL agreed to mark this bill as paid and to stop all collection efforts. As of today, IQ Data International is still showing on all of my credit files and they are continuing to defame my credit score, preventing me from obtaining adequate housing.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with non-monetary relief

Timely Response

2019-09-03

Pigeon Forge, TN

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-09-03

Harsens Is, MI

Communication tactics

Debt collection: Other debt

Used obscene, profane, or other abusive language
Complaint: I was contacted by IQ Data International repeatedly on behalf of XXXX XXXX Apartment in XXXX XXXX for a debt that is listed on my credit report. On XX/XX/XXXX, I was contacted by a representative of IQ and was yelled at, berated, and talked over, after I told him I was not able to speak at the moment since I was picking up my XXXX XXXX XXXX XX/XX/XXXX from school. Because of our interaction, I called back and asked that the representative be taken off of my account. Instead, I was routed to the same rude representative who continued to yell at and harass me before connecting me to his manager, who introduced himself as an Operations Manager. From there, the operations manager demanded that I tell him why I wanted the representative off of my account. I told him I could not tell him because my daughter was in the car and I didn't want her to hear it but that he could replay our conversation since the calls are recorded. He then rudely and loudly reprimanded me for not wanting to talk to him and I told him I had every right to ask that the representative not call me anymore. From there, the operations manager slammed the phone down, hanging up on me. Their tone and language was so harmful that I almost had my husband call them on my behalf. Instead, I am passing along this information to you. I was previously going to speak with them about discussing the account 's validity and resolving the debt but now I do not want ANYONE from IQ Data International to contact me anymore and it frightens me that many people are facing this type of harassment and abusive tone and language everyday. They should no longer be in business and I have no idea how they are successful in collecting debts if they are bullying, harassing, and berating consumers like this on a daily basis. With their behavior, I wouldn't be surprised if customers DIDN'T pay them, just out of fear of interacting with them. I have never in my life been so disrespected by people who are asking me for money. I understand that everyone has a job, but that doesn't give people a right to behave in such a barbaric manner. To be clear, I would like them to be removed from this industry or, in the very least, be penalized for this behavior. I also do not want anyone from IQ Data International to reach out to me ever again. If I continue to be harassed, I WILL hire an attorney.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2019-09-02

Houston, TX

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-31

Katy, TX

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-31

Fresno, CA

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Complaint: We mailed I.Q. Data International, Inc a dispute letter within 30 days of getting their letter dated XX/XX/2019. We disputed the validity of the charges. However they have never verified this information as required by FDCPA. The apartment is actually the one that took part of our security deposit. We are in the legal process trying to recover this money from the apartment. We explained this to them politely and told them to stop calling us. However they continue to repeatedly call us, harass us, and use scare tactics.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-30

Seligman, AZ

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with non-monetary relief

Timely Response

2019-08-30

Arlington, TX

Communication tactics

Debt collection: Other debt

Used obscene, profane, or other abusive language
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with non-monetary relief

Timely Response

2019-08-29

Las Vegas, NV

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-27

MI

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I have an outstanding Collection account from IQ Data International ( XXXX XXXX XXXX ) that has been payed in full since XX/XX/2018. I have repeatedly contacted IQ Data to have the account shown as payed in full. They have agreed to do this numerous times and have yet to do so. I have both a letter from IQ Data, dated XX/XX/2018, showing that the account is payed in full and acknowledging that the account has been settled, as well as the cancelled check, dated XX/XX/2018, showing payment in full as received. However, they continue to report this on my XXXX report. Additionally, I have disputed the charge through XXXX and they have refused to remove it as well. I have the necessary documents to prove payment and IQ Data 's acknowledgment of the payment in full.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with non-monetary relief

Timely Response

2019-08-27

Bellaire, TX

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Complaint: IQ DATA INTERNATIONAL has a negative collection item on my credit report reporting since XX/XX/2018. I have disputed this item to have it verified and validated. I received notice that the debt was verified from the credit bureau but did not get anything showing how it was verified/validated from the company or the credit bureau.I requested via certified mail to have debt verified according to Texas law or be removed and the company did not send anything nor remove it.I have requested over 3 times.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2019-08-26

San Gabriel, CA

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: I found a debt collection from IQ Data International in my account. It opens on XX/XX/2019. Original Creditor name : XXXX XXXX, CA. I have no idea what is the amount and what is that for. I submitted the dispute to the credit bureau already but it doesn't work and give me an explanation.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-25

Wallington, NJ

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: Dear I.Q. Data International, Inc. : We communicated the CFPB Case Number : XXXX ; I.Q. Data Internatl Reference : XXXX already but given : -- your response to the Case dated XX/XX/XXXX and signed by XXXX XXXX Quality Control Assistant, I.Q. Data International, Inc. -- your letter from XX/XX/XXXX signed by the " Account Representative '' ( attached ) -- my email response to your letter dated XX/XX/XXXX from : XXXX XXXX <XXXX ( at ) XXXX ( dot ) com> to : XXXX date : XX/XX/XXXX, XXXX XXXX I urge you to immediately remove the negative report to the Credit Agency given : a ) you did, even if unintentionally given your client 's practice, violated my rights granted by the Fair Debt Collection Practices Act by not providing me with the debt validation letter, or any sort of communication, on time b ) you notified me that your " delinquency '' report to Credit Report ( s ) will be put in the " disputed '' status which is also wrong because c ) you have finally sent me an opportunity to require " debt validation '' in your letter dated XX/XX/XXXX which gives me ( us ) 30 days to resolve this issue. Hence, you could NOT HAVE reported me to the credit report, and my account with the alleged debt for we have until XX/XX/XXXX to settle and resolve this issue.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with non-monetary relief

Timely Response

2019-08-23

Vista Verde, PR

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-22

Jupiter, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: In XX/XX/XXXX I rented an apartment at XXXX XXXX XXXX XXXX located in XXXX, Florida. In XX/XX/XXXX after obtaining my credit report I learned XXXX XXXX XXXX XXXX claimed that I owed them {$3700.00}. I learned that XXXX XXXX XXXX XXXX sold the debt to I.Q. Data International. Inc. a notorious collection agency. I also learned the debt had increased to XXXX. As of today the debt is {$4200.00} ( see derogatory_mark.jpg ) On XX/XX/XXXX I mailed I.Q. Data International. Inc. a registered letter, requiring a signature of receipt, requesting competent evidence bearing my signature, showing that I have ( or ever had ) some contractual obligation to pay them. In short, I asked them to validate '' the debt they claimed I owed them and if they could not validate the debt they must request that all credit reporting agencies delete the entry ( see uploaded iq_data_letter.pdf ). Then again on XX/XX/XXXX I mailed I.Q. Data International. Inc. the same letter ( by registered mail ) that I mailed to them on XX/XX/XXXX. I mailed the registered letter to two known I.Q. Data International. Inc. known addresses. Sometime in XX/XX/XXXX the registered letter that I mailed to I.Q. Data International. Inc. on XX/XX/XXXX was returned to me unopened with a sticker attached reading, Return To Sender In Dispute Unable To Forward. On or about XX/XX/XXXX one of the two letters that I mailed to I.Q. Data International, Inc. on XX/XX/XXXX was returned to me unopened with a sticker attached reading, Return To Sender In Dispute Unable To Forward. I know for a fact that all my letters were delivered, received and signed for by a I.Q. Data International , Inc. representative because USPS enables clients to track and verify registered letters are received and signed for ( see IMG_4072.jpg )
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2019-08-22

Greenwood, CA

Communication tactics

Debt collection: Other debt

Frequent or repeated calls
Complaint: IQ Data International phone # XXXX X XXXX XXXX XXXX has called me at the general number for my work at least 4 times today ( XX/XX/2019 ). The first occasion was at XXXX this morning. I explained I was at work and she insisted she had to talk to me right then. I spent over 20 minutes on the phone with her and XXXX XXXX? trying to establish payment options ( which they refused and wanted a full payment up front ). XXXX XXXX was argumentative and very mean when I explained I was at work and she can not take my employers time to discuss personal matters with me. I tried to call back during my lunch break to verify I was attempting to see if I could find some alternative means to prevent the debt from hurting my credit score. They are closed during my lunch break. Then she called twice to my work # after I had already explained it was inappropriate and she raised her voice to me. I can not be harassed in my place of work. I did tell her I was reporting her. She also accused me of being evasive by not answering my cell phone while at work. I am on company time and can only make phone calls during my breaks. It would be inappropriate for her to continue to call a general office #. I would rather her send the debt to collection than jeopardize my employment. She also yelled that she has every right to call me at my employer and lied and said there were no consumer protections and no legal means to get her to stop.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2019-08-21

TX

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened or suggested your credit would be damaged
Complaint: The company called me I answered they told me I had debt that was pushed to them from my old apartments for a cleaning fee and two utility bills for the amount of $XXXX and some change. They said I needed to pay it now at first or it was going to go on my wife and mines credit as bad debt with a derogatory remark. So I asked if there was a payment plan I could do they said no but they could try a hard ship took some of my info and then said I didn’t qualify so I asked them if I could pay them when I got paid the First Lady said let me transfer you to someone who could help you. I was then transferred to guy who said since I was in the military that he was going to give me some Military friendly loan places but he needed my card information first. When I declined he then transferred me to their manager she then got really rude with me and started to threaten to call my commanding officer and they refused to accept any payment from me unless it was the full amount so after arguing with them for about 20 minutes I gave up and hung up on them. I didn’t catch the names but this is the number they called from (XXXX) XXXX if you call it, it will take you straight to the First Lady who called me. Her name is XXXX. That’s the only name I remember. The company is “IQ Data International”
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-21

Greenwood, CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Complaint: I moved out of the XXXX XXXX managed by XXXX XXXX in XXXX, CA on XX/XX/XXXX. On or about XX/XX/2019 I RECEIVED a bill in the mail for amount owed for repairs. My deposit did not cover all the costs of the repairs and I owed XXXX. It said I had to pay with a cashier's check. On XX/XX/2019 I got the cashier's check and attempted to pay The XXXX but the office was closed in the middle of the day. I returned XX/XX/2019 AND PAID THE BILL. The office manager gave me a copy of the check with her signature on it when I asked for a receipt. On XX/XX/2019 I got a call from IQ Data Inc stating I was in collections for this bill and I still owed. XXXX/XXXX and IQ Data are attempting to collect money from me for a bill I already paid.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with non-monetary relief

Timely Response

2019-08-21

Bedford, TX

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened or suggested your credit would be damaged
Complaint: I have received calls from IQ DATA INTERNATIONAL regarding cleaning charges for the appartment I used to rent .. I had no communication from appartment complex management company regarding these charges .. The Agent from IQ DATA International called me and told me that I owe XXXX dollars plus interest. It was a surprise to me and I respectfully ask them that I dont owe those charges and there was no communication from the appartment management company. He told me he has my file and proceed to tell me my date of birth. He threatened me if I dont pay he will report these charges to credit monitoring and will ruin my credit and I will never get another appartment. I was a work and I told him I can not stay on the phone with you he keep insisting it wont take long. I said send me email of charges so I can verify the said charges. I said I will like to dispute and ask for my email address so he can send me receipt if I make payement today .. he repeatedly called me 2 times after I told him I am at work .. number he called me from was XXXX XXXX .. he called me at XXXX XXXX XXXX XXXX on XX/XX/2019 He was very hostile and keep threatening me that my credit will be ruined
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-20

CT

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Complaint: XX/XX/2016: • XXXX XXXX (Tenant) emailed XXXX XXXX (Property Manager) and cc’d XXXX XXXX (Leasing Agent), XXXX XXXX (Property Manager), XXXX XXXX XXXX, esq. (Attorney for Landlord; XXXX XXXX) o RE: XXXX XXXX (Property Manager) request for XXXX XXXX and XXXX XXXX (Tenants) to provide written acknowledgment of Oral Agreement with regards to Intent to Vacate Tenancy XX/XX/2016: • XXXX XXXX (Tenant) emailed XXXX XXXX (Property Manager) regarding service of the ‘Writ”; Summons, Complaint for Non-Payment, and Notice to Quit. • XXXX XXXX (Property Manager) emailed XXXX XXXX (Tenant) advising that she had, “entered the move out date in the computer and notified XXXX XXXX, Attorney.” XXXX further stated, “He will not be going forward with the eviction and has not filed anything further with the court. If anything changes please let me know.” XX/XX/2016: • XXXX XXXX and XXXX XXXX (Tenants) entered in to written lease agreement for the premises located at: XXXX XXXX XXXX XXXX, CT XXXX o Note: A copy of this lease has been provided to the Collection Agency to support our claim that our tenancy had terminated XX/XX/2016: • XXXX XXXX (Tenant) emailed XXXX XXXX (Property Manager) and cc’d XXXX XXXX (Attorney for XXXX XXXX) o RE: Tenancy terminating effective XX/XX/2016following a completed walk-through of dwelling unit XX/XX/2016: • XXXX XXXX (Tenant) received a Notice of Collection via USPS and immediately contacted the Collection Agency via phone • Collection Agency Representative instructed XXXX XXXX (Tenant) to email ‘XXXX and attach the written agreement between us, (Tenants, and the Original Creditor (XXXX XXXX) • XXXX XXXX (Tenant) emailed ‘XXXX and attached the written agreement (Intent to Vacate) o Note: Written agreement shows that the debt was settled and account was closed “in good standing”
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Timely Response

2019-08-19

Bellevue, TX

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Complaint: Collection placed in XX/XX/2016 with no notification of any monies owed from original account owner or the collection agency. Upon discovery of the account, a dispute was opened requesting proof of the account and a breakdown of monies owed - this was never received. 3 subsequent disputes and requests for breakdown have been requested - still never received, only a note on the credit report that it was proven to be my account.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2019-08-19

Moapa, NV

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: I called this collection agency after haven received a mailed document that I owed money to a previous apartment complex. The amount was erroneous. I wrote them in the allotted time; provided the copy of the lease that showed I had XXXX in deposits that was not being deducted from the balance. In a phone conversation they agreed and advised that they would be sending it back to the apartment complex for review and adjustment. Two weeks later they called my cell again requesting the wrong amount. I advised XXXX if she could read the notes and advise me what happened to the investigation. She could not. Instead she advised me that I didn't need to be so hostile. I was not. She advised me that since I was refusing to pay....I advised her per my letter to IQ at no time was I refusing to pay my bill, I am refusing to pay the amount because it is not accurate. I asked to speak to a manager. XXXX came on the line pretending to be a manager. XXXX advised me there was no investigation going on it wasn't ever returned to the apartment complex for an adjustment and I would pay the XXXX if that's what I wanted but the account wouldn't be considered paid off. He then said let me get you to a manager because I don't like the way this call is going. And put me on hold. In comes XXXX XXXX. XXXX regurgitated the same things her coworkers said. At this point in frustration I yelled out as she kept talking over me!! These employees and this company are disgraceful!!! I have never experienced such rudeness and disrespect or lack of assistance in getting this matter handled. If I don't owe the amount, all they have to do is bring it back to the apartment complex for an adjustment and I would pay the final bill, which I still intent to do on the XX/XX/XXXX. I can't believe that IQ Data is allowed to do business like this.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2019-08-18

Jupiter, FL

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: IQ Data International keeps raising the original debt collection amount. Collection opened in XX/XX/2019 with balance of $XXXX, now it is $XXXX. The account was reporting closed via XXXX XX/XX/XXXX (screenshot of proof provided) and now it has been reopened. I received calls back to back from this company from many different phone numbers and also was left 2 voicemails regarding the debt. The original creditor XXXX XXXX, withheld my apartment deposit to pay towards the collection. That money has not been applied. All previous staff of XXXX XXXX mishandled paperwork and an Apartment fire resulting in the loss of my apartment and were fired under those circumstances.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response