DISCOVER BANK

2018-12-14

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Closed with monetary relief

Timely Response

2018-12-14

Phoenix, AZ

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with non-monetary relief

Timely Response

2018-12-14

Parlin, NJ

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: Incompetent Discover card prepared a letter dated XX/XX/2018 on case number XXXX claiming based on new information received that they are applying the disputed amount back to the account based on new information received. There was NO new information attached to the letter it was the same old information submitted previously by the merchant.
Company Response: Closed with explanation

Timely Response

2018-12-13

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2018-12-13

N Hollywood, CA

Written notification about debt

Debt collection: Credit card debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-12-13

Pasadena, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2018-12-13

Jacksonville, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with non-monetary relief

Timely Response

2018-12-13

Medford, OR

Struggling to repay your loan

Student loan: Private student loan

Problem lowering your monthly payments
Company Response: Closed with explanation

Timely Response

2018-12-12

Jersey City, NJ

Dealing with your lender or servicer

Student loan: Private student loan

Need information about your loan balance or loan terms
Complaint: A {$30000.00} loan was taken out in my name with Discover in XXXX. This loan was taken out by father, who passed away on XX/XX/XXXX. I did not find out about this loan until late XXXX or early XXXX, after graduating from XXXX XXXX. By XXXX or XXXX of XXXX, I had received communication from Discover that I had a loan that was past due and if payment was not paid immediately, the loan would come due all at once. I spoke with Discover representatives and explained that I did not apply for or know about the loan, but because it was connected to my social security number and was negatively impacting my credit score ( and a threat of {$40000.00} becoming due at once ) I began to make payments. The loan was apparently put into deferment while I attended XXXX XXXX, accumulating an incredible amount of interest on an already large loan. After beginning to make payments, I contacted Discover several times to discuss that the loan was fraudulently taken out in my name and that I was not aware of it. A representative informed me that I was listed as the principal borrower and my father had named himself a co-signer, so upon his death I was left with the loan I did not apply for or know about. Finally after two years of payment and discussions with Discover representatives, in XXXX, I was told that my loan would be referred to the Fraud Unit. I submitted an affidavit explaining many of these facts and more. An investigation was conducted and no fraud was found. I asked what items were reviewed during the investigation and was told that it was proprietary. That is not accurate nor an adequate explanation. I intend to seek additional review of the fraud investigation but every time I speak with Discover I am on the phone for at least 45 minutes to an hour. Because their customer service hours coincide with my work hours, often times I can not get on the phone to deal with the issue. In sum, a {$30000.00} loan ( now upwards of {$44000.00} even after 2 years, including some months of forbearance, with payments of anywhere from {$400.00} to $ 540+ ) that was taken out in my name by father, without my knowledge or consent, was investigated by a Discover fraud unit over a short period of time and they will not disclose what documents were reviewed. These documents show that I did not fill out the application, all contact information was that entered by my father ( who obviously had knowledge of my personal information ). They will also show that any initial payments on the loan were made by my father or stepmother. Discover 's first contact with me was not until late XXXX or XXXX, despite the loan being taken out in XXXX. I should not have to continue to bear the burden of a loan that was taken out in my name without my knowledge, while I made the decision to attend XXXX XXXX and take on additional loans. Luckily, my XXXX XXXX was paid through Federal Loans that I knowingly agreed to and was prepared to properly manage. My financial decisions made while in XXXX XXXX ( relating to loans, living expenses, etc. ) was made without the knowledge of a substantial private loan that was taken out in my name. This has drastically altered my financial fitness and Discover has been difficult to work with in this regard, despite my repeated requests for information and review.
Company Response: Closed with explanation

Timely Response

2018-12-12

NY

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Problem with personal statement of dispute
Complaint: To whom it may concern, On or about XX/XX/XXXX, I called the I called the XXXX phone number for XXXX XXXX XXXX for telephone sales. I spoke with XXXX XXXX in the XXXX Texas location. I purchased with my Discover Credit card ending in XXXX a Brand New XXXX XXXX mattress, to be delivered to my home. The cost for this item was {$1000.00} less a 20 % XXXX XXXX coupon which i applied + tax = {$860.00} The mattress included a full TEN YEAR WARRANTY, AS WELL AS for any reason a 120 day exchange. The mattress a few days later, was delivered to my home, ( 2nd floor bedroom ). It was not until later that night I realized it was the wrong mattress that was delivered. This mattress has the exact same appearance as in exact same size and look and markings and detail in its appearance, but it is not the same mattress at all in the comfort level and variety of the mattress. It was not the correct mattress to the one that was ordered. I called XXXX XXXX, the next day to explain this problem and they refused to assist me to correct the problem. I continued calling XXXX XXXX for several weeks to speak with higher level managers to continue with my various complaints and to fix this concern. Still they refused to assist and also informed me that they have terminated my account within there customer system. XXXX XXXX also had removed my 10 year warranty, and also my 120 day exchange and also terminated my account from there system, so I was told. It was further proven that within the manufactured mattress and inside the zip out lining to the mattress, that there was a XXXX XXXX, 2nd hand notice inside the mattress, that shows that this was in fact also a used mattress. Please ask XXXX XXXX to produce 1 shred of evidence of anything in writing at time of purchase that would even suggest that this item was purchased as anything other than brand new. They cant, because it doesn't exist. They are a lying thieving dishonest company, that will do anything to intentionally cheat customers. A dispute with Discover was made against this merchant for this charge. Discover has been advised of all this information and were provided everything they asked for in a timely manner. I have complied with everything Discover has asked of me and provided all information to Discover instantly whenever it has been requested of me. After several months working with and through Discover and their dispute specialists department, Discover had ultimately refused to assist in getting XXXX XXXX to deliver to me the correct mattress or exchange this Mattress. Discover never removed this balance from my credit card account. To this day I still have never even received one call or correspondence ever from XXXX XXXX to correct this issue. NOT EVEN ONE CALL OR ANY EMAIL CORRESPONDENCE EVER FROM ANYONE WITHIN XXXX XXXX!!. Essentially XXXX XXXX delivered to my home used and also incorrect garbage to my home and left, never to be heard from ever again. My home is not a dumping ground for XXXX XXXX XXXX. Not one person from XXXX XXXX has ever reached out to me to assist or correct this problem, and to date I still am waiting for my mattress to be delivered. We are now 14 months past original date of order and still I do not have my mattress that I ordered. Discover is claiming I MUST PAY FOR THIS ITEM, because i still have possession of the item. This responses from Discover, makes no sense to me at all. The nature of the dispute is that XXXX XXXX never came to my house to pick it up or deliver to my home the correct mattress. I can not force XXXX XXXX to assist me correctly and they have constantly refused to do so through no fault of my own. I tried very hard to work with the merchant and they did nothing!!!! The relationship with XXXX XXXX had gotten so bad, they would no longer even take my calls. They would leave me on hold for hours, and then hang up, and would simply never come to my home to do anything to help regarding this mattress. Simply put I can not force XXXX XXXX to assist me in this matter, and they have done absolutely nothing to assist. They simply took the money delivered a used mattress and also the wrong mattress to my home and ripped me off. Discover, obviously supports this behavior from the merchant and offered me zero consumer protection regarding this matter, I have consistently told Discover that i am not responsible for this charge. I ordered and purchased a brand new mattress, not a used one, and it is also the wrong mattress that I did not even order. My purchase was to also come with ten years of warranty and a 120 day exchange, both of which I never received. I would also like to include the fact that my delivered mattress has no law tags anywhere attached to it anywhere, which is completly illegal. This mattress can not even legally be sold without law tags attached. This has all been explained to Discover, still they refuse to assist me with this dispute, and are insisting that I am responsible for payment. I feel as if am being even more abused by Discover than XXXX XXXX in this regard. Also, I would like to point out that I have had a relationship with Discover with various credit cards since XXXX, and feel they too should also be exposed for how they have treated such a long time customer. They clearly did not handle this very well and have made a bad situation a heck of a lot worse. Discover has continued with my balance insisting that I pay for this charge, plus interest and late fees, on my Discover account I think it is disgusting behavior that i would be delivered a used mattress to my home and to intentionally try to be deceived by a mattress and bedding company to pass it off as a new iem, and then also to be removed of warranties, and refused to have the mattress exchanged. I find even more dastardly that Discover would not assist me with this dispute that I am so clearly correct. Discover still to this day is insisting i pay for this item, and has since been adding late fees and interest fees related to this charge. Who in this world would expect to be delivered a used mattress when you pay for new by calling their USA sales number direct. I have always my entire life had exceptional credit score in the high 700 's to 800 's. Due to this 1 charge only, and Discovers refusal to assist me with this charge, My credit has been negatively affected by almost 200 points negatively lowering my credit score. I feel i am being abused and extorted by Discover against my exceptional credit, in an attempt to force me to pay for an item that i was clearly cheated on, and I do not owe this balance. I do not want this mattress, i never did, It is simply the incorrect mattress that I do not want, and i certainly never ordered a used one. Additionally XXXX XXXX has also lied and invented a story claiming that i purchased a 2nd hand mattress which is not at all true. This mattress was purchased at there full advertised price at that time and sold with full warranty and exchange, and i was even handed at time of delivery a sealed plastic bag with a 10 year warranty card stating the warranty. First of all there toll free nationwide sales department only sells brand new mattresses so this is not even possible. Additionally if you were to check with the sales department to look up the history of this sale they would also explain to you that this mattress was to be a brand new item. i have done so, and apparently there departments don't communicate with each other, because the sales department has confirmed this was for a brand new item, not a used item. Nothing was ever emailed to me at any time that said or would even suggest otherwise. I have all original paperwork that confirms this this a new sale item. Knockdown mattresses are sold at outlet stores only as discount items and are clearly marked as such. Nothing like that exists here at all. It is simply not true. Discover has ignored all of these obvious facts. Discover should never had paid this merchant on this and should have done a charge back in my favor and then properly eliminated this charge from my balance. They have refused to do so, so i closed this account with Discover, and have refused to pay for this item. I know that Discover was wrong in this decision and my refusal to pay for this one charge will not change. I think its disgusting to be delivered a used bed in the first place, and then have to prove why i would refuse to pay, is even worse. Isn't that obvious. XXXX XXXX has also lied and claimed they would pick up the mattress. This is not true at all. They made zero attempt to communicate with me at anytime.. I am demanding that Discover remove this charge from my credit card balance with all associated interest and late payments charges to be removed, and have all negative impact to my ongoing impeccable credit history be removed because of this charge. My credit score should never have been negatively impacted in anyway. Discover simply will not help in this matter. I have communicated with the Discover corporate office and spoke several times with many representatives. Still they refuse to assist. I have spoke with the manager XXXX XXXX of Discover and still no assistance to remove this charge from my balance. They claim since i have the mattress that i must pay. I keep telling them I dont want the mattress, i never did. the only reason that i still have it, is because XXXX XXXX never came to pick it up. This is out of my control, and a circumstance that i have no control over.. I should not have my credit history ruined or lowered in any way or become adversly affected because XXXX XXXX is an unethical company and refuses to correct this problem. Furthermore, please look at and review the hundreds of similar in nature complaints nationwide against XXXX XXXX. There are whats seems to be hundreds of very nasty complaints against XXXX XXXX for all sorts of underhanded practices. XXXX XXXX is a defunct company that is also going bankrupt and closing almost of there store locations. They have terrible reviews everywhere and ripping consumers off seems to be a standard practice. Discover financial Services I believe to be equally at fault in this regard, as this was a quite simple dispute, and the very reason credit card company 's have a dispute process. I have never had a more substantial dispute in my life for anything more so than in this regard. This is blatant thievery by XXXX XXXX, and very unethical standards to uphold this charge against my account and credit history by Discover Financial. Additionally I have all records of everything that can be given and proven upon request, showing that I am correct in this instance. If Discover will not assist me in correcting this charge. I would like for it to be known that I will moving forward against them with legal proceedings until my credit is back to its superb standing and this charge is removed.
Company Response: Closed with explanation

Timely Response

2018-12-12

Euclid, OH

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Complaint: Months ago, I lost my credit caard and the account was closed. A new card was issued. Discover advised I overpaid the first card XXXX. They advised they would send me {$60.00} refund. It never arrived, so I called them. They said they will send me a new refund check. I was out of town, and upon return, finally I received the one check from Discover to XXXX XXXX XXXX for {$60.00} issued XX/XX/XXXX. routing XXXX check XXXX # XXXX in top right corner it states XXXX under corner states : XX/XX/XXXX I deposited the {$60.00} in my XXXX XXXX account XXXX on XX/XX/XXXX the check was received by XXXX XXXX. On XX/XX/XXXX by US post gave me an envelope from XXXX XXXX stating STOP PAYMENT Return reason : stop payment. Internal seq # XXXX Deposit date XX/XX/XXXX I phoned XX/XX/XXXX and three personnel answered, but the first couple were clueless of what to do. The supervisor XXXX in customer service in XXXX Arizona, team number XXXX advised the stop was because I called to advise I neer received the check. I contest, that yes, the first check was never received, so OK, to stop it, but the agreed to then send me a new check. SO, this is the replacement check, and it should have funds. BUT IT HAD NO FUNDS< because Discover had also put a stop to it. I never received any other {$60.00} refund Now, XXXX charged me {$12.00} return check fee. I asked XXXX to a ) send me the {$60.00} again, or b ) deposit it in my DISCOVER CARD account, so It goes directly to my card, and reduces my card by {$60.00}, but he said he can only send a new check. I asked to please refund the {$12.00}, as this was the check that they promised to send, and when I received it, I trusted it had no stop payment to it XXXX refused to refund the {$13.00}, and when I was irate, he told me he won.t send me the refund OR the additional {$12.00} and proceeded to hung up. I hereby request they refund my {$60.00} or put it back in my credit card, PLUS refund me the {$12.00} they uncured me because they did send me a new check, but this one too was stopped. I never got any other prior or after, so this is the only one I received, and trusted their word that they would send me my refund WITHOUT a stop payment, but they don't care, and they are rude and hang up instead.
Company Response: Closed with monetary relief

Timely Response

2018-12-11

San Jose, CA

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: To Whom It Might Concern : I have a complaint against Discover Bank, located in XXXX XXXX XXXX at Utah. -- -- -- -- -- -- - Short History -- -- -- -- -- -- -- -- -- -- -- -- - 1. My name is XXXX XXXX You can reach me at ( XXXX ) XXXX. 2. On XX/XX/XXXX and XX/XX/2018, i made a mistake. I issued an ACH transfer twice, and each time an amount of {$1100.00} was subtracted from my checking account at Discover Bank to pay my Visa credit card balance at XXXX XXXX XXXX. 3. As the 2nd time of withdrawal, my account was bounced. Insufficient fee of < $ XXXX> was charged on XX/XX/18 and an amount of {$1100.00} was returned to my account on the same date ( Of course! ) -- -- -- -- -- -- - Important information below -- -- -- -- -- -- -- -- 4. On XX/XX/2018, without my request, Discover went out and debited the same amount of {$1100.00} from my checking account in attempt to pay my credit card at XXXX XXXX XXXX FOR THE 3rd TIME!!!!!. Note : The payment has NEVER taken place ....!!! because that there was NOT enough money in the account, ( that would result with a balance of < $ XXXX>. Please see attachment ) 5. On this date, There were 2 systematic errors : 1st error : the NSF has never recorded. 2nd error : It should reimburse me back the money of {$1100.00} that it took away from my checking account. 6. So on XX/XX/2018. I called in, asked them why trying to pay a 3rd time, and I disputed the amount of {$1100.00}. 7. So, The dispute went on investigation. And amazingly, Discover said the transfer made on XX/XX/2018 was VALID. So on XX/XX/XXXX, Discover came back and took back the disputed amount of {$1100.00}!!!! XX/XX/XXXX, I called XXXX XXXX XXXX to make sure and have them verified that they never received any money from Discover any time on or after XX/XX/2018! The trace that Discover people gave me was XXXX that was for the transfer on XX/XX/XXXX indeed! To DISCOVER BANK : If their investigation was GOOD by saying the transfer on XX/XX/XXXX was valid. What is its VALID trace ID? and where the money went after it got debited from my checking account? Finally, on XX/XX/2018. A rep at XXXX XXXX XXXX ( Mr XXXX at Illinois ) set up a conference call and we talked to two reps at Discover Bank ( XXXX and XXXX @ XXXX XXXX XXXX ). On the phone, XXXX XXXX verified that they did NOT receive any money from Discover on or after XX/XX/2018. Discover now back to investigation again! XXXX # XXXX Discover bank has been taking 2 months to investigate. That transfer from Discover to XXXX XXXX has never taken place! So, Return the money to me! Please help me to recover my money from Discover Bank. I appreciate your intervention and your help! Sincerely, XXXX XXXX.
Company Response: Closed with explanation

Timely Response

2018-12-11

Stkn, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: Case XXXX This is a response to the case that was closed on XX/XX/XXXX. 1. Call phones have experienced a widespread port-out scam therefore security codes etc have been rendered useless. XXXX XXXX XXXX XXXX XXXX XXXX My carrier, XXXX has sent out multiple alerts about this and I had even reiterated the risk of this to Discover. 2. A new card was requested in XX/XX/XXXX and sent to my home address. Yes, this was requested by me, because of the ongoing case since XX/XX/XXXX and a new card had to be sent out.
Company Response: Closed with explanation

Timely Response

2018-12-11

Chicago Heights, IL

Written notification about debt

Debt collection: I do not know

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-12-11

Omaha, NE

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

You never received your bill or did not know a payment was due
Complaint: I own a discover card and was going through a financial hardship and missed a payment of XXXX on one month
Company Response: Closed with explanation

Timely Response

2018-12-11

Weston, CT

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with balance transfer
Complaint: Timeline XX/XX/2018 ( approximately ) On my mobile phone I receive an alert from Discover Card that a balance transfer offer is available to me. I click on a link that opens the Discover Card application on my ( XXXX ) phone where I see at a glance that a balance transfer offer is available to me on the following terms : 0 % interest for 9 months 3 % transfer fee In reliance on this offer I decide to pay off my Discover Card balance so that I can use the offer to the maximum extent up to my Discover Card credit limit. Using my bank 's mobile banking application I schedule a payment that will cover the balance on my Discover Card. XX/XX/2018 ( approximately ) Seeking to initiate a balance transfer I log into the Discover Card application on my mobile phone but I am unable to do so because at this time no offers are available. Apparently the original offer has been revoked, which is surprising to me because in my experience balance transfer offers are generally available for at least 30 days. There is no " alert '' history in the Discover Card app and no indication that the balance transfer had ever been made. XX/XX/2018 XXXX XXXX EST I call the customer service phone number that is printed on the back of my Discover Card and I speak with an agent named XXXX. He says that there is no record of the recent balance transfer offer. XXXX transfers me to a manager who again tells me that she sees no record of any recent balance transfer offers. She says that on occasion Discover will make balance transfer offers that are only available for " one day '' or a " limited time '' but according to the manager, these short term offers are always visible in a customer 's account history. Apparently I am the first person this manager has ever known who received a balance transfer offer that was not logged into account history. I explain to the manager that I am angry because it seems Discover Card induced me to pay off my balance with the offer and once I did, they revoked the offer. The manager offers to log my complaint internally but is unable to offer any other resolution and is not able to provide a confirmation number that will be associated with my complaint. For consumers such as myself it is always a challenge to manage cash flow and available credit in a rational way. Discover Card 's apparent practice of offering a balance transfer and then revoking it without a trace is a type of deception that might subject them to civil and/or criminal liability as it has the effect of depriving their customers of the ability to manage their finances rationally.
Company Response: Closed with non-monetary relief

Timely Response

2018-12-11

Yonkers, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2018-12-11

Natrona Hts, PA

Dealing with your lender or servicer

Student loan: Private student loan

Need information about your loan balance or loan terms
Complaint: Web site is inaccurate. Does not reflect principal payments once a payment has been made. I've talked with Support on the phone at least 3 times to correct the problem. On the web site it only shows the interest paid, but neglects to show the principal. For example, I make a payment of {$300.00} a month. About {$35.00} is interest, but the remaining {$260.00} does not show as payment to the principal. This has been occurring for at least 4 months since Discover Student loans took it over. Had no problems when it was managed by XXXX XXXX. I am very concerned that I am not getting my correct balance allocated towards my principal because of this ongoing error.
Company Response: Closed with explanation

Timely Response

2018-12-10

Cathedral City, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with non-monetary relief

Timely Response

2018-12-10

Cathedral City, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with non-monetary relief

Timely Response

2018-12-10

Lewiston, NY

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Company Response: Closed with explanation

Timely Response

2018-12-10

New Rochelle, NY

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Complaint: I am a victim of identity theft and didn't open this account. I am a victim of the XXXX data breach my social security and state id has been compromised and used fraudulently without my permission or consent. I am not responsible for this account or any charges made to it. I demand this trademark be updated and removed from my credit file immediately.
Company Response: Closed with non-monetary relief

Timely Response

2018-12-10

Jacksonville, FL

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Complaint: I received a credit card offer from Discover Card. They lured me in with the PROMISE in writing for a XXXX month 0 interest rate.When I received the card, it was a lie. They stated in the advertisement that the card was guaranteed, upon approval, 0 interested for XXXX months. I was approved for XXXX and yet I only received XXXX months 0 interest, when I called them they said too bad. It was a classic bate and switch. I tried reasoning with them and was told too bad. I want the inquiry removed from my credit report. I work EXTREMELY hard to maintain a great score. They should NOT be allowed to bait and switch people.
Company Response: Closed with explanation

Timely Response

2018-12-09

Juniper Hills, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: After XXXX XXXX from the military ( 20+years severed ) and another 16 years working as an XXXX in the corporate world. I as looking to find something I could do to earn money at home. After some research I received a email about an exciting and new way to earn money legitimately online at home. Initially for sign up and entry into the 21 step program a fee was required. It was advertised to bring big back end commission payouts with out handling any packages, talking to people or directly selling to the customer. Also once the customer signed up a phone sale team was present to handle all of your leads through process. The process was to guide the buyers through a funnel to arrive at the back end for the big payout earned, but first in order to sell the XXXX products a fee was required to buy the license rights to sell. The compensation for the largest payouts and your hard earned lead potential commissions to be pass by and above you, constantly up sold at every turn to position your self to get the back end payout you earned. The best and highest position at the time was to become a Diamond Consultant. A fee for each step Titanium, Platinum and then Diamond, highest was required for best possible position for earning big commissions. The opening of the DISCOVER credit card-XXXX in the amount of {$10000.00} was opened for this reason. To fund the amount of money needed for Diamond membership. Primarily we were guaranteed that this proven system would pay for the money invested with in the first six to eight months. The continued earnings of money ( income ) would then be used to reinvest and grow the company. However the proven system failed to produce what was advertised. Sales did not occur thus the ability to pay the card became increasingly difficult. I was told I would be making more at a rate enough to payoff my investment with in a year and continue to live a comfortable lifestyle. Quality Traffic as we were advised to use was not cheap. I discovered FTC caught on to this companies operations and shut the whole company down ( see FTC attachments ) Close to an overall of {$110000.00} out and a return of only {$4000.00} even with all the additional work I was doing like XXXX XXXX Ads, webinars and XXXX ads in addition to solo ads did not help. I need help! After shut down of XXXX, no service, no products I bought, licensing rights to sell those products, the phone sale team, coaching assistance, member network, website and it services non existent. I have used my savings and about to loose my home and its belonging, this has cause grave hardship and I am lost as to what to do. I need help asap.
Company Response: Closed with non-monetary relief

Timely Response

2018-12-09

Walnut Shade, MO

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: I was solicited by XXXX, which I have a credit card in which they provide my FICO score monthly. They sent me an offer for HELOC as low as 4.99 % I responded by phone. My XXXX is about 51 % FICO is excellent with no derogatory info. I asked for {$35000.00} HELOC and was quoted 8.99 % after a hard inquiry on my Credit report. And even though I rejected the offer I have been notified by XXXX that I would need to contact my insurance provider to remove the loss payee standing by XXXX even though I never went through beyond application. I was informed by the loan officer that the rate was because the loan amount was too low suggesting I should borrow at least {$60000.00} to get a better rate although they had another parameter that the XXXX would have to be less than 59 %. Kind of a catch 22 when the parameters fluctuate. I would say that when a financial institution offers Loans with rates as low as 4.99 % and yet set parameters that make it less than likely a consumer will qualify is predatory.
Company Response: Closed with explanation

Timely Response