Caliber Home Loans, Inc.
Consumer Complaints
There are over 3498 complaints on file for Caliber Home Loans, Inc.. Dated between 2019-12-02 and 2012-02-14.
Complaints Page 75
2016-06-23
Warrenton, VA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-06-23
Greenwood, CA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-06-23
Simi Valley, CA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: *PLEASE HELP, WRONGFUL FORECLOSURE SALE SCHEDULED IN ONLY 7 DAYS* Dear CFPB representatives, I 'm writing this letter to request your assistance in stopping my wrongful foreclosure sale that is scheduled for next week on XXXX XXXX, XXXX ( 7 days away ).
Caliber Home Loans is calculating my financial input values incorrectly for the sole purpose of denying me for mortgage assistance and I have proof to back up my statement. I tried to resolve the issue internally with XXXX but they continue to violate the law and my rights by wrongfully denying me for mortgage assistance.
I have outlined in this request for assistance all of the egregious and abhorrent issues with regard to the wrongful and prejudiced Request for Mortgage Assistance denial dated XXXX XXXX, XXXX.
*WRONGFUL AND PREJUDICED RMA DENIAL DETAILS* ( Reason for Denial ) We are unable to offer you a Loan Modification because your loan to value ratio ( LTV ) must be over XXXX % to be eligible ( Issue w/ Denial # XXXX ) Completely Bogus! Caliber provided a loan payoff amount ( see attached ) for {$580000.00} and set property value at {$570000.00} per the attached BPO provided by. The denial states that my LTV is less than XXXX %, which disqualifies me for assistance but the calculation is INCORRECT! My LTV is over XXXX % ( see attached ) based on the data provided by Caliber alone.
( Issue w/ Denial # 2 ) Caliber is conveying that they are calculating the LTV using only the unpaid principal balance of {$390000.00} from the payoff statement listing the payoff amount of {$580000.00} described as " PAYMENT DUE TO RELEASE LIEN '' by Caliber. The actions of Caliber are not only unfair and abusive but that are also in direct violation of both state and federal law, making their actions also illegal. The LTV calculation is defined as follows by XXXX : " The LTV ratio is calculated as the amount of the mortgage lien divided by the appraised value of the property, expressed as a percentage. For example, a borrower taking on a {$92000.00} mortgage to purchase a home appraised at {$100000.00} would have an LTV ratio of XXXX % ( XXXX/XXXX ). '' Based on the definition and example above, Caliber would use the lien release amount of {$580000.00} ( see payoff statement ) as the L value in the LTV ratio with an accompany property value of {$570000.00} as the V value, which would make the LTV over XXXX % ( XXXX % ) and put me in the " underwater '' category, thereby qualifying me for mortgage assistance. Caliber 's denial and perpetuation of foreclosure are wrongful and illegal!
( Issue w/ Denial # 3 ) Caliber calculated my LTV using only the unpaid principal balance of {$390000.00} and the property value of {$570000.00} to deny me for mortgage assistance. If Caliber will agree to take {$390000.00} to payoff the loan and if my property value is {$570000.00}, I already have multiple offers to refinance my loan with almost XXXX % equity per Caliber 's calculations and denial.
Therefore, please halt the foreclosure proceedings immediately to give me an opportunity to refinance my home over the next 30 days away from Caliber for the amount of {$390000.00} ( the unpaid principal balance ) ( Issue w/ Denial # 4 ) I should still be eligible for MHA HAMP Tier 2 based on the false inputs that were used to calculate the new payment amount presented in offer from XXXX XXXX. I never defaulted on MHA HAMP Tier 2 TPP payments nor did I default on a MHA HAMP Tier 2 loan modification, which means that I remain eligible for MHA HAMP Tier 2 presently. Caliber never completed an escrow analysis for this mortgage loan to determine if there was a shortage and the exact shortage, which means that the escrow shortage payment of {$500.00} per month CAN NOT be validated. I should have the opportunity to apply for MHA HAMP mortgage assistance at this time based on the unethical and fraudulent MHA HAMP Tier 2 loan modification offered in the past by Caliber.
Company Response: Closed with explanation
2016-06-22
Lowell, MA
Loan modification,collection,foreclosure
Mortgage: FHA mortgage
Company Response: Closed with explanation
2016-06-22
Toppenish, WA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-06-22
Kansas City, MO
Making/receiving payments, sending money
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2016-06-21
Chester, NY
Other
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-06-21
Miami, FL
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-06-21
Chester, NY
Other
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-06-21
Darnestown, MD
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-06-21
Allenwood, NJ
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Complaint: In XXXX, I encountered financial hardship and attempted to modify my mortgage through XXXX XXXX XXXX. There was a trial, then permanent modification which I also fell behind on. I started an attempt at another modification in late XXXX XXXX. At the end of XXXX XXXX, I received notification that they received my documentation and I should have an answer within 30 days. Before that time was up, I received a letter from XXXX stating that they had sold my mortgage to Caliber home loans. This letter also stated that if I was in the process of attempting a modification, they would forward all documentation to Caliber for them to complete the process. Around the same time, I received a similar letter from Caliber stating that they had taken over my mortgage, but no mention of the pending modification. XXXX or XXXX of XXXX was the last time that I received a mortgage statement and I never received any notification of the outcome of the modification. Caliber simply continued the foreclosure efforts that XXXX had started. I have never received a periodic statement from them, loss mitigation options, or a single point of contact. The only " loss mitigation option '' I was ever sent was a generic sales-like flier saying that I could potentially be eligible for a deed-in-lieu of foreclosure. In XXXX XXXX, I attempted another modification through an attorney. Through this I obtained single point of contact information and was able to sign onto my portal through Caliber. On the portal, there are also no periodic statements listed under my statements. I received notification today telling me that my modification has been denied, and that I am " not eligible for alternatives to foreclosure.
Caliber has not acted in good faith on any level in the servicing of my loan. From the time they took it over, they have only moved forward with foreclosure. They have made no attempts to assist me in retaining or curing my default. They have not even bothered with monthly statements because they have no intention on properly servicing the loan. I even received a communication from them recently with my account number very clearly labeled and exposed through the clear address window on the envelope.
Company Response: Closed with monetary relief
2016-06-21
Pioneer, CA
Loan modification,collection,foreclosure
Mortgage: FHA mortgage
Complaint: I recently purchased a home with the intention of enjoying my retirement with my husband. Before I closed my husband passed away leaving me grieving for his loss and with half of my monthly income. I struggled to pay this mortgage for as long as I could before falling behind. The struggle has been difficult on me, I reached out to my bank in an effort to see if they would offer me any type of mortgage assistance. It was long before I found myself in foreclosure and denied for at least 3 modification requests. I finally decided to give up and sell my home- thats when I discovered that my mortgage is also upside down and had to request help with a short sale. I enlisted the help of a realtor and listed my home, I live in XXXX California and at times it takes homes a long time to sell. My bank reviewed XXXX offer on my home and countered the buyer XXXX on their offer- the buyer increased their offer XXXX but the bank denied it saying that I have a sale date approaching and that they would rather foreclose. All I want to do is avoid foreclosure and I feel like Caliber couldve of worked with us a little better and been less aggressive given my circumstances. the offer that was presented wouldve almost payed them in full and I couldve avoided having a foreclosure on my record that will follow me for at least 7 years.
Company Response: Closed with explanation
2016-06-21
Main Office, VA
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Complaint: The three main issues : ( 1 ) Mortgage payments for an ( XXXX ) loan taken out in 2006 do not appear to have been applied properly to the mortgage.
( 2 ) Homeside lending issued an XXXX mortgage and communicated they would aggregate the monthly payment into " XXXX '' payment request to us, and they would allocate across the XXXX loans. It appears that never happened as the 2nd mortgage looks like it never received a payment.
( 3 ) Post a serious delinquency during the financial crisis, we reinstated the loan thinking we were obviously reinstating XXXX loans ( XXXX / XXXX ). We have since learned only the first mortgage was reinstated, the 2nd charged off, the balance on the first has only dropped by {$10000.00} over the past 10 years although we have made over {$100000.00} in payments to the various mortgage companies & banks that have owned our loans, and the balance for the 2nd is reporting the same as the original 2nd loan amount.
Please note : These loans were with Homeside Lending, then XXXX went to XXXX XXXX XXXX, then to XXXX. Currently the 1st mortgage is with XXXX and XXXX placed the 2nd mortgage with another company. We did not have the original mortgage documents but were able to provide documents from the courts to substantiate the loans which includes the lenders name, loan number, and dates. We have also provided a copy of the credit report which shows the balances quoted in this complaint.
Company Response: Closed with explanation
2016-06-20
Darnestown, MD
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-06-20
Azwell, WA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-06-20
CT
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I hold an adjustable mortgage with Caliber Home Loans. I have an escrow account for my local property taxes with the XXXX Ct. I have made every mortage payment on time. I also have a near perfect ( near XXXX credit score ). Since the loan was transferred to Caliber Home Loans, there has been an extremely frustrating, time consuming, stressful issue with their tax department, which is now sub-contracted to a company called XXXX. For the past three years, there have been at least XXXX different instances of the tax department missing payments, nearly to the point of lien status. This most recent incident did in fact lead to a lien being placed on my property several weeks ago. I have documented over 9 hours of my time being spent in endless phone chains and conversations trying to resolve this issue between XXXX/Caliber and the XXXX. I have written letters to XXXX as well as to the XXXX of Caliber Home loans to no avail. Each entity denies responsibility for the problem, but the most frustrating aspect of the situation is the complete lack of coordination between Caliber and XXXX. Caliber assumes no responsibility for the work of XXXX. Now that the lien has been placed, it will likely impact my credit rating for 7 years into the future, negatively affecting every area of my financial well being. Additionally, I had planned to refinance my adjustable mortgage this year, while rates are still low, which I will now not be able to accomplish. Thank you for helping me to resolve this issue with Caliber/XXXX
Company Response: Closed with monetary relief
2016-06-20
WA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Complaint: In XXXX I purchased property that included 2 parcels for one lump sum, parcel A & B which have their own legal descriptions, has 2 separate tax payments and is apparently considered combined property. The following recordings is what the county auditor provided me with in approx XXXX of this year as a result of my inquiry to their action of intent to foreclose notice to me on parcel B. They also said that the property is considered combined and just one parcel could not be sold indep. from one or the other but no explanation of how they would be entitled to foreclose B on me. List begins with : XXXX I am listed as grantor with XXXX listed grantee of deed of trust. Refinance with XXXX in XXXX. XXXX XXXX XXXX is grantor and deed assigned to XXXX, XXXX XXXX XXXX is grantor and XXXX assigned. XXXX XXXX XXXX grantor appointment to XXXX. Prior to XXXX both parcel tax pyments where made by lender/assigned servicer. In XXXX after refi with XXXX I assumed making the tax payments on parcel B. I believe as a result of the fact that parcel B was omitted from the legal description on the deed which I just recently came to know. In XXXX I refinanced with XXXX, in XXXX I got a loan modification from them under HAMP. In XXXX of XXXX I stopped making payments due to XXXX. I received notice of default XXXX XXXX, notice of trustee sale, [ auction scheduled XXXX XXXX XXXX ] XX/XX/XXXX from XXXX. Received notice of purchase of loan from XXXX master particp. trust early XXXX. Notice from XXXX that the servicer of loan assigned to Caliber end of XXXX [? ] but I believe no mention that loan had been sold. Since I refinanced my loan and received a loan modification with XXXX in XXXX and XXXX I assumed they would have been the holder of the title. But recording shows nothing about XXXX until XXXX? Several mortgage transactions have occurred since XXXX. With title searches assumed to have been done in these various transactions, the mistake of parcel B missing from orginal note not caught? Additionally, the county has my well as being on parcel A, it is located on B. The appraiser/assessor office shows pictures of parcel B in parcel A assessment. No pictures are provided of B. A comment is made on assessment of B that says no site charged, combined property, this comment could not be explained as to meaning. I apparently own parcel B free and clear as evidenced by it not being included on XXXX deed. Servicers had been notified that prior to XXXX both parcel taxes had been paid by myself. Due to the confusion I simply assumed tax payments of this parcel, not really knowing exactly why this occurred, and that they were cheap anyway. I believe the title is clouded or defective? I believe that XXXX master participation and assigned caliber home loans have no right to pursue foreclosure under quality 's initiated paperwork. I believe that my loan may have been a result of robosigning some where along the line. Included in my XXXX refi paperwork is a XXXX XXXX is signed on the pay to the order without recourse ameriquest [ along with [ XXXX ] which is apparently the incorrect spelling of her name identified in a XXXX investigation
Company Response: Closed with explanation
2016-06-19
Arco, CA
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I sent a letter to Caliber Home Loans disputing the validity of the mortgage debt .I requested proof of payment for the fees Caliber Home Loans charged in escrow.
Caliber Home Loans did not sent any documentation I requested it.
Caliber Home Loans stated that will not produce or provide copies of invoices wherein I paid a fee for my loan.
Caliber Home Loans keep sending fees breakdowns and payment history without any proof of payment!
Caliber Home Loans will not provide copies of receipts and invoices because it is unclear as to how they relate to an error on the loan. Why Caliber Home Loans does not provide proof of fees payments they charge to my Loan? In the criminal world is called stealing.
In addition Caliber Home Loans did not answer any questions i asked regarding the transfer and purchasing of my loan from XXXX to Caliber and new lender.
Company Response: Closed with explanation
2016-06-17
East Long Beach, CA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-06-17
Salinas, CA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-06-17
Montgomery, AL
Loan servicing, payments, escrow account
Mortgage: FHA mortgage
Company Response: Closed with explanation
2016-06-15
Baldwin, NY
Loan modification,collection,foreclosure
Mortgage: FHA mortgage
Company Response: Closed with explanation
2016-06-15
Ladies Island, SC
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-06-15
Encino, CA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-06-15
Beyersville, TX
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: To start with, this is not a matter of me not being able to pay my mortgage and falling behind. I 've spent over {$12000.00} to date in my lawsuit against the illegally assigned substitute trustee that attempted to wrongfully foreclose on me. All because Caliber Home Loans refused to work towards loss mitigation. It has become very clear that Caliber aggressively pursued foreclosure as a preference over any attempts at loss mitigation.
Caliber Home Loans has systematically been part of an ongoing attempt to commit fraud by stealing my home via illegal means. I do not owe them what they say I owe them. I maintain that my mortgage note was satisfied in full by previous investors.
Attempts to foreclose on my home have been fraudulent, illegal and without authority or merit. Evidence exists from document manufacturing and robo-signing, to illegally/allegedly securitizing my mortgage into a non-existent trust. Then attempting to use an illegally/improperly assigned substitute trustee to foreclose. When I did the research and hired a lawyer to sue the improper sub-trustee, I found out that the alleged trustee for the alleged trust ( which does not exist ) says my note does not exist and they do not have any interest in the mortgage note.
Regardless of popular belief In Texas you have to produce the note per the Texas XXXX. Other lawsuits based on producing the note have failed because none of them plead the clauses in the XXXX. Caliber Home Loans, their alleged ( yet illegally assigned ) sub-trustee XXXX, and the alleged Trustee for the Trust that Caliber claims holds my note are all unable to provide proof that my note is in their possession. In fact the Trustee for the alleged trust says it does not exist and that Caliber Home Loans as servicer is solely responsible for what is happening.
My note was illegally moved into a non-existent trust. Along with this Caliber is on record multiple times lying to me about my foreclosure via phone. The substitute trustee also illegally tried to foreclose using illegal documents.
Issues of note are ( but not limited to ) the following : There is proof illegal filings of sub-trustees.
There is proof that the illegal sub-trustee attempted to illegally foreclose on my home without following proper time-lines in outlined by law ( regarding note acceleration and foreclosure sale ).
There is proof of multiple cases of a conflict of interest in filings.
There is proof of robo-signing/fraudulent signatures regarding foreclosure procedures and trustee assignments.
There are definite red flags that document manufacturing has happened.
There is proof that the alleged Trust that my note was securitized into is a false and non-existent trust.
There is proof that even if the alleged trust exists, that my note was allegedly transferred to it illegally via back-dating and document manufacturing.
There is proof that I 'm suing the alleged substitute-trustee that attempted to illegally foreclose on my home.
There is proof that my mortgage title is clouded.
Since Caliber is fraudulently trying to collect on this mortgage, and they are reporting this information to the credit bureaus, they are in violation of the FDCPA and the FCRA.
CRA 's that I owe them, and even though I 'm involved in a lawsuit regarding the very validity of an I maintain that I do not owe Caliber a single penny. I maintain that my note was fully satisfied in previous transactions and am currently engaged in a lawsuit to prove as much.
As documented proof, please see the attached current petition to the court where I am suing the substitute trustee. I 'm also attaching a Chain of Title Assessment report that sheds additional light on the issues I raise. I 'm also attaching previous CFPB complaints because they too shed additional light on this issue.
Company Response: Closed with explanation