Caliber Home Loans, Inc.

2017-02-09

Apopka, FL

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-08

Chestnut Rdg, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-08

Indianapolis, IN

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-07

Almonesson, NJ

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-07

Washington, DC

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-07

Calumet Park, IL

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-07

Aliso Viejo, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-07

CO

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: Caliber Home Loans has increased my Mother 's monthly mortgage payment by increasing the escrow by {$300.00} though the Home Owners insurance is at a maximum and the Property tax has not increased. This is not legal to my understanding because the escrow only includes funds for mortgage insurance and funds to pay the property tax. Caliber also never stated what the percentage rate increase would be, after the five years my Mother was supposed to pay {$1100.00}. My Mother has no paper work that indicates what the mortgage payment will be after the modification period ends ; Caliber Home Loans has increased my Mother 's XXXX monthly mortgage payment by increasing the escrow by {$300.00}. The monthly mortgage payment is now {$1400.00}, what will it be after the modification ends? Caliber home really wants to take possession of my Mother 's home ...
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-07

Baltimore, MD

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-07

NV

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: On XXXX XXXX, XXXX, I received a vague letter from Caliber Home Loans ( the CHL ) declining my home retention application. I notified the XXXX XXXX XXXX XXXX ( the XXXX ) XXXX XXXX XXXX regulator .., and now I notify the Consumer Financial Protection Bureau ( the Bureau ) as follows. The media report that the XXXX XXXX XXXX XXXX ( the XXXX ) has created NEW Non-Performing Loan Rules ( the XXXX ) for the non-bank companies that purchase from XXXX loans ( the XXXX ) at a discount. The media reports these new rules were created in XXXX of XXXX to ensure non-bank companies follow guidelines that will ensure a hardship homeowner 's Loan Modification Application are underwritten prudently. Attached are Caliber Home Loan 's ( the CHL ) LOAN MODIFICATION DECLINE LETTER. CHL vaguely declines my loan modification application. ( ) FACT 1 : CHL 's vaguely describes that my monthly OBLIGATIONS EXCEED the my GROSS MONTHLY INCOME [ refer attached ]. ( ) FACT 2 : XXXX XXXX XXXX 's ( the CHL ) denial vaguely ascribes that my OBLIGATIONS ARE EXCESSIVE in relation to my GROSS MONTHLY INCOME yet they fail to specifically write ( they do not include ) what Excessive Obligations and Gross Monthly Income that CHL underwriters used? ( ) FACT 3 : An underwriter rarely ( never ) use the applications obligation and gross monthly income noted on their application. Rather, the processor and the underwriter use their own. ( ) FACT 4 : *If CHL 's underwriter use my monthly obligation noted on my application of XXXX, XXXX if CHL 's divide the my monthly obligations noted on my application of XXXX, that ratio is 88 %, target is 31 %. RATE REDUCTION, NEW ORIGINATION DATE AND TERM EXTENSION ( ) FACT 5 : *If Caliber Home Loan 's ( the CHL ) underwriter use my monthly income of XXXX, XXXX if CHL 's use my current principal balance owed of XXXX + XXXX ( arrearages ) = XXXX. Then, if CHL 's modify my current loan ; s terms from 30 years to 40 years, rendering a new loan modification loan term of 480 months, and if CHL reduce ( fix ) the interest rate to 2.75 %, that would render a modified principal and interest payment of {$1300.00}. Then, if CHL 's take that principal and interest payment of XXXX + XXXX ( taxes ) + XXXX ( hazard insurance ) = XXXX. Then, if CHL take the aforesaid modified payment and divide that by my applications gross monthly income of XXXX = 41 %, target is 31 %. PRINCIPAL REDUCTION Fact 6 : If Caliber Home Loan 's ( the CHL ) take the principal and arrearage owed of XXXX and they divide that by the real property 's RESEARCHED mark-to-mark ( the selling price ) of {$280000.00}, that renders a 140 % LTV XXXX this is well above XXXX XXXX 115 % LTV ratio. Hence, if CHL 's reduced their internal non-researched speculated selling price of $ XXXX, to the researched selling price of $ XXXX ( a reduced modified principal balance of XXXX ), if CHL 's placed the arrearage amount of XXXX @ 0 % on the back end of this modified mortgage, due and payable when the mortgage matures or when I sell or refinance my home. Then, if CHL 's extend this loan 's terms from 30 years to 40 years, now rending a new loan modification loan term of 480 months, and if CHL reduced ( fix ) the interest rate to 2.75 %, that would render a modified principal and interest payment of $ XXXX. Then, if CHL 's take the aforesaid modified principal and interest payment of $ XXXX + XXXX ( taxes ) + XXXX ( hazard insurance ) = XXXX and divide that my the applicants income of XXXX = 31 %, target is 31 %.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-07

NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: In a process of applying for a loan modification with Caliber Home Loans we submitted by upload to their website all the documents we could provide that they required. This was in mid XXXX of XXXX. They requested a Quick Claim Deed from my former spouse to have her name removed from the original mortgage so that the modification could be just in my name. Because of the nature of the divorce, as I explained to Caliber, there were a lot of ill feelings and it would be difficult and possibly impossible to obtain the Quick Claim Deed and all subsequent documentation. They also requested we obtain from her a letter in writing explaining that she no longer lived at the residence and that she no longer contributed to my income. After weeks of process as my former spouse and I no longer communicate except through attorneys my former spouse agreed to sign the Quick Claim Deed though her Attorney advised that it be held in Escrow until Caliber released her from the Mortgage. A This point I immediately contacted Caliber and told them I had the documents. that it took time as I had predicted. At no time in this pre-process did anyone tell me about a 37 day restriction. Had I known that perhaps I could have encouraged my former spouse through her attorney and the process perhaps could have been sped up. As a matter of fact through multiple phone calls by me and many discussions including a few after they said it was too late now, did they refer to a date where they told me I only had 37 days, or 18 days left, or 6 days left etc. When last week I asked XXXX of their support staff on the phone why they never called me, or contacted me by mail, or phone call concerning this she said I still had a " dont call '' restriction on my account. On XXXX XXXX of last year I had sent in a fax removing that call restriction. They also have sent my Lawyer multiple items. Why then did they not as they claim they tried on several occasions to call me did they ; not leave a phone message to call send me an email saying they are trying to contact me send me a letter saying " hey time is running out please call us! '' Or even send a note to my letter stating " Hey we ca n't get ahead of your client by phone please have him call us! Under a CFPB ruling " Loss Mitigation Proceedures '' they did not use " REASONABLE '' diligence in obtaining or waiting for documents. I explained to them we were dealing with a politically sensitive situation with my former spouse choosing an alternative lifestyle and undue pressure could be possibly interpreted as prejudice. We had to walk on pins and needles in obtaining these documents and I continued asking them for patience and understanding in this process. About one week after the 37 day time limit which again I knew nothing about, all of our negotiating paid off and she signed all the necessary paperwork. I had even written a letter to XXXX of their Vice President asking for special consideration in this unique situation. We understand this is an extreme case and that it has been dragged out for years as I sought to prosecute the former mortgage company for their unethical and illegal activities in XXXX with thousands of other botched mortgages during that era. Caliber had the unfortunate consequence of purchasing this mortgage from this company as they successfully slipped off into the sunset. It only seems reasonable to me however that Caliber reconsider its foreclosure against my home and its sale on XXXX XXXX of this year and accept the Quit Claim Deed and allow the Loan Modification process to continue and be rightly determined. Our Forefathers which formed this country believed in the letter of the law. However they also believed there is times we should look at the spirit of the law and look harder at why the law was written and designed to control rather than what the law said. This is XXXX of those times!
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-06

Westminster, CA

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-06

Chestnut Rdg, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-06

Palos Park, IL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Last month I filed a complaint against Caliber Home Loans regarding my payment for XXXX. My payment was finally processed but now they have not credited my account for my XXXX payments for my Principle, Interest, Escrow and addition principle I have paid. They processed my XXXX payment and those amounts are showing on my online account but all of XXXX is missing. I have attached paperwork with what is showing as of XXXX/XXXX/2017 and what the totals should actual be. I want this resolved ASAP! I have sent numerous emails and all have gone ignored.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-05

Camden, NJ

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-04

San Jose, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: We contacted Caliber Home Loans to apply for a home mortgage to purchase a new home and were fraudulently misled with regards to the loan terms. We made it specifically clear that our intent in requesting the mortgage was to purchase a new home, and we would then immediately sell our current home, and apply those proceeds to our new mortgage. Because of this, we needed a mortgage that would allow us to make a large lump sum payment once we sold our home and lower our monthly payments going forward. Once we sold the house and made the lump payment, Caliber refused to honor the terms promised to us by our loan officer, and will not lower our monthly payments despite use making our large lump sum payment, and have instead shortened the duration of the loan rather than lowering the monthly payments. Despite repeated requests for resolution, Caliber has refused to honor the terms promised to us by our loan agent though our loan agent has confirmed that the loan terms we received were not the terms that we requested, were promised, or were told that we were signing. These are fraudulent and predatory loan practices taking advantage of the consumer, and we are requesting assistance in resolving this issue.
Company Response: Closed with non-monetary relief

Disputed: Yes Timely Response

2017-02-03

Bel Alton, MD

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-02

Belmont Heights, UT

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-02

Seattle, WA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2017-02-02

Phila, PA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-02

Houston, TX

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-02

Dover, DE

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: My mortgage was sold to another company and the mortgage payment went from arouond {$520.00} a month to over {$1000.00} a month. Is this legal? I have tried to get information as to why the change has occurred but no one can tell me why the payments have doubled. I have been fighting with the new lenders since XXXX. Now my mortgage is in jeopardy of foreclosure. I 've been with XXXX XXXX since the loan was taken out in the XX/XX/1990 's and now they sell my mortgage and I 'm getting punsihed for it.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2017-02-02

Tucson, AZ

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: A loan modification package was submitted to XXXX XXXX on XXXX/XXXX/17 - we were advised that the loan was being transferred to Caliber home loans on XXXX/XXXX/17 effective XXXX/XXXX/2017 - XXXX XXXX denied the loan into review with loss mitt. We then called Caliber on XXXX/XXXX/17 the day we were notified of the change in servicer 's, Caliber advised that the loan would not board their system until XXXX/XXXX/2017 - The clients home is set for Foreclosure sale on XXXX/XXXX/17 and neither servicer will accept the loan modification package for the review or postpone the sale date due to the transfer in servicers.
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-01

Covington, GA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-01

Empire State, NY

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response