CREDIT ACCEPTANCE CORPORATION
Consumer Complaints
There are over 1389 complaints on file for CREDIT ACCEPTANCE CORPORATION. Dated between 2019-12-08 and 2012-10-02.
Complaints Page 33
2017-07-01
MI
Incorrect information on your report
Vehicle loan or lease: Loan
Account information incorrect
Complaint: The company credit acceptance is reporting three late payments on my credit report, ,I 've asked for them to be removed and there stating they ca n't do that ..false information
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-30
Orion Twp, MI
Getting a loan or lease
Vehicle loan or lease: Loan
Fraudulent loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-26
Alexandria, VA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-23
Berthoud, CO
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Problem with paying off the loan
Complaint: Two y ears ago I was contacted by a attorney 's office for the SUV that I was financing 2 years ago I sent the SUV back to the financing company because the SUV was not in working condition the financing Company Auctioned the SUV I do not know how much was the difference I owe from auctioning the SUV I did subm it three paym ents to the attorney 's office on good faith 2 years ago I stop submitting payment two years ago because I am unable to pay the {$50.00} each month I did not tell the attorney office I am currently a social security recipient I receive Social Security benefits monthly because of good faith of what I owe Do to my financial income and XXXX recipients I am unable to pay what I owe
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Clarkesville, GA
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with fees charged
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-21
Stevensville, MI
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-21
Magnolia, TX
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with fees charged
Complaint: On XX/XX/XXXX I received a phone call that my account was 51 days past due. It was no way that I was 51 days past due because I had just made my payment of XXXX on XX/XX/XXXX. My payment amount is {$560.00} I was told that I was very late and I needed to make a payment I asked the representative why was I 51 days past due and I had just made a payment on XX/XX/XXXX for {$560.00}. XXXX XXXX operator ID number XXXX, told me that it was a late fee of {$90.00} and that when a payment is made they take out the late fee first and then apply the rest of the principal and interest of the loan. I told her that that was not how loan companies work the late fee always goes towards the back of the loan she stated to me that we do things different here not like everybody else I requested to speak to a manager and on XX/XX/XXXX a manager called me and he told me the same thing. After we hung up I received another phone call from an agent named XXXX I told her that I would make the payment of XXXX XXXX but not the late fee she told me she would not do that and that she has dealt with me on many times I explain to her what was going on and she told me OK XXXX XXXX have a good day she never told me that my vehicle was up for repossession at all. My payment is due on the third of each month and I 'd already made my payment. So on XX/XX/XXXX the car was repossessed over the {$90.00} late fee. Looking back on my credit report I see that I 've never had on-time payments with them because of the late fees they still count on your credit as you never made the payment on time. When I called to get the car back I was told that I needed to pay {$810.00} and {$560.00} was for the payment and {$250.00} was for the repo to get the car that I never paid the late fee now for the next two months they have altered my payment to pay the fees to cover the late fees. I 've been late in the past and have never gone through this. With my other car auto loans as well as my home loan if I am late the late fees goes towards the back of the loan and not towards the front. On XX/XX/XXXX I received a phone call around XXXX XXXX from a XXXX XXXX number. It was from a XXXX XXXX in the legal department. She proceeded to tell me that he was calling in regards to the credit reporting situation on the file. She told me that the account was not close and that he should not show cloths on the reports she stated that it may be a XXXX XXXX issue or something like that. I asked her to send me a copy of every time that I was late and she stated that she could not do that. She proceeded on to tell that she was closing the case because there was nothing else that she could do for me and she offered again to send me another copy of the contract. I asked her for the Attorney name and she told me she can not give it to me because she did not know the Attorney name. I asked her to send me out a letter stating what was going to take place now she told me that a letter would not go out. He was very very rude and would not let me talk. A fair resolution would be for them to fix my credit pay the repo fee and take off the late fees that of been associated with this account. And to reimburse the account all the late fees that have been paid. Also to make sure that they change their policies regarding the repossession of vehicles for late fees and change the policy in regards to late fees been taken out of monthly payments first and take them out if an over payment is made or put at the end of the loan like most loan companies do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-21
Stkn, CA
Getting a loan or lease
Vehicle loan or lease: Loan
Confusing or misleading advertising or marketing
Complaint: To Credit Acceptance Corp XXXX XXXX, XXXX RE : Repossession and Disposition of Vehicle VIN : XXXX This company is in violation engaging in a repossession without written notice, without a timely letter to inform of the repossession, how to retrieve the vehicle in a timely manner and predatory loan practices. The vehicle was repossessed in XXXX of XXXX, I never received a letter until XXXX XXXX of the sale of the vehicle with the amount remaining of {$6400.00} This company is currently under legal dispute for the same issues in a class action lawsiut
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-15
Randolph, AL
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-10
WV
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: Company : Credit Acceptance Corporation - XXXX MI XXXX I received a notarized/registered letter, stating that we are in default on a contractual payment with them for a XXXX XXXX XXXX . We are not in default,, the payment is automatically withdrawn monthly, so I called Credit Acceptance Corporation to advise them of this. They did confirm that the letter was an error, and we were not late on any payments regarding this vehicle, and never have been. The reason we got the letter was because of the state and area we live in, said the supervisor. This is discrimination at its finest, I feel that it falls under harassment and I want something done about it. As well, I asked for an apology letter so I could have that in my file, was told " they do n't do that. '' Hmmm??? They can take the time to pay someone to type a discriminate letter and notary but can not simply type an apology letter, when a mistake has been made? Not acceptable! I feel they needed to check to see where the money was coming from before sending a letter of this magnitude out. Tells me that their accounting department is not reliable, read some other customer comments, which confirms the belief. <P/> Action taken by me : I called Credit Acceptance Corporation to discuss this notarized/registered letter. I spoke with a supervisor and he informed me that the reason I received the letter was due to the state/area I live in. Very unprofessional and discrimitive.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-07
Northside, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: Obtained a car loan wi th Credit Acceptance Corp in XXXX XXXX . Was involved in a motor vehicle accident in XXXX XXXX . Car was totaled. Credit acceptance Corp received check fro m Insurance Company ( XXXX ). A few moths later they sent a letter requiring me to pay additional balance ( around {$2500.00} ). I s aid I would as long as they returned car to me since they had car and also the insurance pay off. They refused to do so. Finally ion XXXX XXXX I gave up and agreed to a settlement. Paid {$1600.00}. Credit Acceptance was still reporting me to credit agencies XXXX XXXX . I want the late payments removed from my credit reports since it was settled and the reason I was not paying was because I was disputing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-07
Patterson, MD
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: My vehicle was totaled in XXXX / XXXX / 2017 , my insurance XXXX mailed a check to Credit Acceptance on XXXX / XXXX / 2017 and this check was cashed for {$9300.00}. The balance was XXXX . We were notified by Gap insurance, additional monies was paid on XXXX XXXX 2017 , leaving me a balance of {$200.00}, which I paid at that time. Paid in full letter was dated XXXX 2017 fr om Credit Acceptsnce. My credit report is showing a balsnce of over XXXX and when I filed a dispute with XXXX to have my report update d, Cr edit Acceptsnce stated all information was correctly reported in my report. Plea se hold this company accountable, as they have not reported any payments beyond XXXX 2017 . This is affecting my score and I am in the process of purchasing a home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-06
Trenton, NJ
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Complaint: I explained to XXXX last week when she called that I had to medically retire from work and could not afford to pay {$250.00} before XX/XX/XXXX. I received a letter stating they would refer for legal action if it was not paid by then. Just like when they disabled my vehicle and I tried to call I ca n't get through to anyone unless I 'm calling to make a payment. All my calls have been forwarded to voicemails yet I 've received several calls from them to make payment arrangements they already set up like they know my budget and I 'm going through a hardship. Theyre also demanding a lumpsum settlement that I do n't have to pay at this time but wanted me to pay the settlement amount of {$4200.00}. I no longer have the truck. The interest rate they had my car priced at was an illegal rate 23.9 %. Although I signed the contract I was n't aware of this at the time or that they would tamper with and disable my vehicle after being one day late with my payment. The contract should really be voided because of outstanding interest rate I was overcharged. This is an aweful company to work with and has lied to me saying they did n't tell the car lot to install the disablement and for me to go there call them and they would let them know. XXXX said they would remove it if they spoke to someone from the finance company.I get to XXXX XXXX where I got the truck from so Credit Acceptance can speak to them to have it removed and I 'm placed on hold for a long time and then I 'm told they did n't tell me that. So while the vehicle was in my possession I 've been at risk of being stuck in unsafe areas due to the vehicle being disabled for being a day or so late with payments and at the time I was working a lot and needed that extra day or so. I come out at XXXX to go to work from working a double shift the night before and the car did n't start. I was left without transportation to work or to the bank to even deposit the payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-06
Spruce Head, ME
Incorrect information on your report
Vehicle loan or lease: Loan
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-06
Burlington, NC
Written notification about debt
Debt collection: Auto debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-05
Coosada, AL
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Complaint: I have a car financed through Credit Acceptance Corporation, and it started in XX/XX/XXXX . We went to a XXXX , Alabama car dealership because we needed a car. They got us financed through Credit Acceptance, be cause we have credit problems. We bought a XXXX XXXX XXXX XXXX , because it was cheap. When we got the car the payments were $ XXXX . We had never missed a payment nor was ever late, until XX/XX/XXXX . My wife and I are both XXXX and live on a fixed income. I am a retired XXXX XXXX XXXX employee. We do not have a lot of money and barely have enough to survive each month. I contacted Credit Acceptance a nd asked if we could skip the XX/XX/XXXX payment due to a hardship. They said, even though we had not missed a payment before, that we could not skip XX/XX/XXXX payment. They said if we could pay approximately {$100.00}, that they could extend the payment and that XX/XX/XXXX payment would be {$210.00} ( a pproximately ) plus the regular payment of XXXX . We had no choice but accept these terms, or so we were told. I made the regular payment, on time, th at XX/XX/XXXX , I made the XX/XX/XXXX payment on time, also. Some time, toward the XX/XX/XXXX , I h eard a noise outside that sounded like someone had pulled into my garage. When I went outside to investigate, I saw a tow truck ( repo agent ) pulling out of my driveway, with my car in tow. We call ed Credit Acceptance an d they advised me that we did not make XX/XX/XXXX payment on time. I knew I had made the payment. Upon further discussion with my wife, their agent ( Credit Acceptance ) told her that the regular payment was made but not the {$210.00} amount we agreed to pay with the regular payment and because we did not make it, we had not " lived up to our end of the revised payment '' plan. I had forgotten about making the extra payment, an honest mistake. They repossessed the car ( entered into my enclosed garage without my permission, which is considered burgla ry ( a felony ) in Alabama, and damaged the car and my garage, in doing so. I did not file a report because what good would it have done to help our situation? Besides, felonies in the State of Alabama have a three ( 3 ) year statute of limitations for burglary I took pictures of the garage. We were told we could get our car back if we made roughly a {$500.00} payment. My wife told the agent of our situation and she would not work with us. We were told if we made a {$500.00} payment to Credit Acceptance before the was auctioned off. they would let us continue making the payments and keep our car. We skipped a mortgage payment to make this {$500.00} payment. We were given the number and address of the auction yard ( in XXXX ) and called them. I asked when we could get the car and they informed us that the car had fender damage when it came and t hat one of their lot attendants had hit the car in the parking with a forklift. They also said that the car already had a dent in the front left fender and driver 's side door. I said there was not a dent on the car before it was repossessed. She told me that we would have to wait ( it took 8 more days ) to get our car and that they would fix the dent ( s ) , for no charge to us. We got the car and and it was making a horrible noise in the transmission, the trunk would not close and the air conditioner and radio was not working. The auctioneer said it was that way when they got it and I said it was not. She agreed to waive some fee ( we did not even know that any other fees existed ) due to the problems we were having XXXX problems not of our doing ) I had to fix some other problems, once I got the car back. I had to fix a headlight, blinker and taillight radio and air conditioner, that was damaged by the repo agent and/or the auctioneer, costing even more money. The y ( Credit Acceptance ) sa id that our payments had increased to {$380.00}, due to the repossession and assorted fees. I made XX/XX/XXXX {$380.00} on time. It was XX/XX/XXXX when I remembered to make that month 's payment. I paid it, only being a day late and thought nothing else of it. Some time, around XX/XX/XXXX , I heard a familiar noise around my garage. It was the repo agent and he had come to repo the car, again, from inside my garage. I went and talked to him ( begging him if front of our neighbors ; telling him of my wife 's medical problems and that we had to have a car to get her to her doctors appointments ) and I told him this was a mistake ; I know I made the payment this month. He said he was just doing what he was supposed to do. I got my camera and took pictures of the car and the garage and told him that he had damaged my car and garage last time and that it was illegal for him to enter my garage. He told me to take it up with Credit Acceptance. He th en got a camera, after pulling the car partially out of the garage, and took pictures himself. I got him to wait until I go t Credit Acceptance on the phone. I spoke to them and they advised me that because i had made the payment a day late that the previous agreement wa s null and void and if we wanted to keep the car we would have to negotiate new payment arrangements. They ( Credit Acceptance ) a lso spoke to the repo agent and he told them he had already " hooked-up '' the car, which, at that time he had not attached the car to his boom. My wife worked out an agreement where we would have to pay {$500.00}, again, but we would be able to get our car from the repo lot in XXXX and our payments were once again increased to {$380.00}, this time. I have made every one of the payments on time, since. This mon th ( XX/XX/XXXX ) I had forgotten the payment but remembered at about XXXX cst on XX/XX/XXXX , to make it. I worried about a time zone difference but remembered that Michigan ( where Credit Acceptance is located ) is on central time. On XX/XX/XXXX , we received a call from a young lady w ith Credit Acceptance. They said that because my payment was late, I had defaulted on the previous payment arrangement. I did not get upset or raise my voice but I told her that I had made the payment on the third, just like we had agreed to do. She stated that I did make the payment on the third but that the payment did not post to my account until the fourth, I was considered in default. I became furious and asked her to speak to my wife, because I was worried I would lose my temper with the caller. My wife was told the payment did not post to our account until the fourth. She ( my wife ) asked the caller how we could rectify the situation and was told if we made another payment of XXXX XXXX and change on our account, everything would be fine, no repossession this time. So, I went back into our account and paid {$26.00} ( al so, we pay the note through their website using XXXX XXXX . It costs us an extra {$3.00} each time we make payment, for using this service, on top of the {$380.00 } ) becau se my wife said it was XXXX and could not remember the exact amount and I did not want our car taken again. I got to stressing last night about the whole ordeal and advised my wife that we had been through this wi th Credit Acceptance t wice before, made the payment on time, only to have the car taken anyway and that I was not going to let them, for lack of a better word, " XXXX '' us over again. I filed a complaint with the Better Business Bureau, on line, last night. I was still worried about them coming to get our car so my wife said I should c all Credit Acceptance, to ease my worries. I called and spoke to a young lady and she advised me that she would have to transfer me to their legal department. I asked why are legal handling my call and she said because of the complaint I filed with the BBB. I told her I was not concerned with talking to legal and that I just wanted reassurance that our car was not going to be repossessed again. She said she could not make that promise because the payment was " late ''. Once again, I went through the trouble of explaining that I had made the payment on the third and once again they said that it showed I made the payment on the third but that it did not post until the fourth ( yesterday ). I asked her why, if she could actually determine I did make the payment on the third, did I have to worry about my car being repossessed? She started telling me something so I gave my wife the phone. She told my wife the same thing. My wife told her we had made a {$26.00} payment, on the fourth, and were told that the car would not be repossessed. This young wom an ( toda y ) then told my wife that because I had filed a complaint with the BBB, she could not guarantee the car would not be repossessed. My wife told her what the young lady had assured us of yesterday. She said she did not know why that young lady told us that and that she ( the woman I spoke with today ) could not make that promise, since I had lodged a complaint ( basically extortion or coercion to keep us from filing a complaint was what I took this statement to mean ). She then transferred my wife to someone named " XXXX '', in the legal dept. My wife went through the whole spiel all over again only to be told that " XXXX '' could not talk about our account because of the complaint. My wife then stated " Why did she transfer me to you if you can not talk to me about my account? ". She was told that since I had filed the complaint she ( XXXX ) could not discuss our account unti l our Credit Acceptance " account manager '' ( I was not aware that we had an " account manager '' ) had contacted us. My wife inquired how long that would take and was told 72 h ours or more but the car would not go into repossession mode until the " account manger '' had spoken to us, and advise us what will be the course of action that they will take. My main complaint is : How do they get away with this practice? It is immoral and should be illegal. I am hoping you can help us with this and maybe recoup some of the money we have had pay for this car. The finance price was over {$12000.00} ( twic e the blue book value ) but when you are poor with credit problems, you have little to no choice, when it comes to the predatory lending companies. Also, because we had to miss a mortgage payment to make these payments to get our car back out of repossession statu s ( twi ce ), our home has gone into foreclosure and we are probably going to be evicted, before this matter is resolved. We have many illnesses and our bills are plenty. We seem to not be able to catch a break. Thanks for any advice or help you may be able to provide us.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-31
Gretna, LA
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: Credit Acceptance Corporat ion Charges betw een {$4.00} and {$12.00} to process your payments each month. I mail my payment as a cashiers check every month. This is a high interest loan because I have less than perfect credit due to hardships but I have not defaulted on my loan. Last month the check was returned to me as undeliverable so I sent it again. I sent it the day before it was due this mont h ( so it will have the postmark date on it ) a nd because of the holiday they have not received it. They call once per hour while I 'm at work and if I answer to tell them they get aggressive and tell me " then I should not have answered. '' The payment is not ev en one week late an d they start harassing, threatening to disable the vehicle and tow it. They actually towed it once and I had to pay an additional {$700.00} to get it back and get a bus to the neighboring state to pick it up. All while charging {$4.00} - {$12.00} to proccess your payment and not allowing any modern method to pay your bill ( electro nic deposit, not charging you to pay bill, etc ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-27
Palos Park, IL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: I opened an account with Credit Acceptance Corporation in XXXX . A car loan. I made monthly payments on time every month until the loan was paid in full. For some reason, Credit Acceptance is reporting I made 1 late payment XXXX . This is incorrect. I made payments on time every month. I then traded the car in, in XXXX of XXXX . I do n't understand how they are reporting that the last payment that was made was a late payment. It is not fair that I pay all my bills on time and Credit Acceptance gets to report a delusional late payment. I have disputed this problem and nothing has changed. This late payment is being reported incorrectly. I WAS NEVER LATE.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-27
Harrisburg, PA
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with the interest rate
Complaint: On XXXX XXXX , 2016 . I got a car financed for a cost of XXXX $ with a n APR 23.9 9 % to 6 years and they charging for XXXX $ on interest to 6 years. I gave XXXX $ of down payment for the car, they want me to pay more of interest then the car value and they havent pay anything to capital, and i got to pay XXXX $ per month and i pay XXXX $ and they dont pay nothing to the capital they accredited it to interest, till now everytime i pay them, they take it to interest only, and i feel thats ilegal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-23
Keyport, WA
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Problem with paying off the loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-21
Lk Buena Vis, FL
Attempts to collect debt not owed
Debt collection: Auto debt
Debt was result of identity theft
Complaint: On XX/XX/XXXX I spoke with XXXX in the fraud department that is handling my case. She advised me of the steps that I need to take to get this investigation started so that I could get this car off my credit. Its a XXXX XXXX XXXX that she stated was opened in XX/XX/XXXX in the XXXX , FL location. In which i do n't live. They have no clue where this car is located. The loan is ab out 20, 000 in w hich this is reporting late on my credit. Its dropping my score and stopping me from obtaining credit that I try to get. I sent in all the information that was needed. We are now in XX/XX/XXXX and I have yet to get an update on what is going on. I have made couple attempts to contact my case manager XXXX and she has not returned any of my phone calls. My third attempt to get in contact with her was XX/XX/XXXX . I advised the rep that I spoke with that was my last attempt to try to get an update. I also advised that I will be getting a lawyer involved and will be reporting the business. The companies name i s Credit Acceptance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-20
Cheverly, MD
Took or threatened to take negative or legal action
Debt collection: Auto debt
Seized or attempted to seize your property
Complaint: On XX/XX/XXXX at XXXX a tow truck driver and another individual went to a work site stating he was repossessing a XXXX XXXX XXXX in the presence of third parties for Credit Acceptance Corporation . Credit Acceptance Corp was contacted and begin interrogating me, and request I make a payment immediately towards an account fraudulently produced by XXXX XXXX XXXX in the amount of {$13000.00} on XX/XX/XXXX in which it has severely damaged my credit. Joint account owner filed a fraud complaint with his bank and Credit Acceptance Corporation referencing unauthorized withdrawals made two weeks following a sale that was null and void with no response from C redit Acceptance Corp. Sales and delivery date was XX/XX/XXXX ; joint account holder was not present my daughter was. I 've been trying to get the creditor to investigate the matter for resolution since XX/XX/XXXX . Joint account holder claim no liability in the error and abandoned all responsibilities. Complaint was sent to MD Attorney Gene ral office pertaini ng to GAP insurance that was not approved by me for purchase through XXXX XXXX company ; monies refunded from insurance XXXX XXXX XXXX was not paid as agreed through mediation. joint account holder of loan has no interest in the title for XXXX XXXX XXXX . XXXX XXXX XXXX XXXX stated on XX/XX/XXXX joint account holder mva record was flagged and license revoked and my income will not qualify for financing alone. Credit Acceptance Corporation business practices and collection by and between their affilated dealerships is hostile and deceptive. I am represented by legal counsel in another matter left unresolved by Credit Acceptance Corporation involving another vehicle sold to me under fraudulent terms and conditions regardless of the retail sales contract they provide to the dealerships that use their creative financing methods in Maryland. Dealership and credit acceptance corporation knows that i am a real estate professional.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-15
Trenton, NJ
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Complaint: I had to go out of work due to personal illness. The vehicle was sold at the auction and I told the finance company I could not afford to make payments and on a vehicle I no longer possess.During the time I had the vehicle it kept needing major repairs and the finance company would disable my vehicle and still expect payments. They have put the loan up for legal review and it was just sold at the auction in XXXX .I tried to do a settlement for the truck last year and they refused to accept it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-10
Dupont, IN
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Complaint: On XXXX XXXX,2016 are vehicle was totaled, the total payoff was {$8200.00}. On XX/XX/XXXX our regular payment came out of our account for {$350.00}, we had automatic payments set up from the beginning of the own. At the end of XX/XX/XXXX our insurance paid {$7600.00} and our GAP Insurance paid {$640.00} in XX/XX/XXXX. On XX/XX/XXXX another payment of XXXX came out of our account. Between car insurance and gap insurance the car was paid off. The loan company sent us a check for {$280.00}. The loan company owes us for two full payments that would be {$710.00}. I spoke with loan company on XX/XX/XXXX and the lady said she would put in for a 5 day request to review my dispute. I called back on XX/XX/XXXX and was told it was up for audit on XX/XX/XXXX. I called back on XX/XX/XXXX and now they are saying it is up for audit on XX/XX/XXXX and it would take another 21-30 days. To me it is simple add and subtract but they keep dragging it out.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-09
Houston, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: I have reached out to all the companies on my credit bureau that is showing an inquiry that has been made and they have stated its a matter of record. I explained to them that I have been a victim of identity theft and that I have not requested credit from there company. I was told that they would not really affect me to there is nothing they can do to help me. I have contacted the credit bureaus and they have told me that they can not help me although I have a fraud alert and have explained to them that someone has try to obtain credit in my name. I have cell phone bills on my report that I am fighting to get off now. I am very upset about these inquiries and that the creditor nor the credit bureau is willing to help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation