CREDIT ACCEPTANCE CORPORATION
Consumer Complaints
There are over 1389 complaints on file for CREDIT ACCEPTANCE CORPORATION. Dated between 2019-12-08 and 2012-10-02.
Complaints Page 22
2018-05-15
Jupiter, FL
Credit monitoring or identity theft protection services
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem with product or service terms changing
Complaint: Company inaccuratley reporting on credit report. Refuses to update payments. Cousomer Service veey rude states will not discuss actions taken to fix. States special rules with my account and will only comnunicate via mail for my account. Advised to send email only and emails were exchanged.
Company is retaliating for having filed a complaint.
Information from XXXX XXXX accurate and is updated in minutes of any action on my report. Company continues to yo yo around with my credit amount originatikn amount and now my payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-14
Belle Haven, VA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-14
Rochester, NY
Communication tactics
Debt collection: Auto debt
Frequent or repeated calls
Complaint: Missed 1 payment in XX/XX/2018, daily calls multiple times still continued even after payments are being made. Most calls ignored/sent to VM during business hours, but some were answered and each time I said to stop calling my number. The calls persisted until I called them up and complained, when I was laughed at and threatened with repossession for only missing the 1 payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-14
Oxford, GA
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with additional products or services purchased with the loan
Complaint: My daughter and I purchased a car from XXXX XXXX XXXX XXXX XXXX on XX/XX/2018. The car is financed by Credit Acceptance Corporation. In addition an extended warranty was purchased for {$2400.00}. The extended warranty company is XXXX XXXX XXXX XXXX , XXXX We were given a generic brochure on the purchase date by the dealer and told the agreement would be mailed within two weeks. We never received the service agreement and called XXXX XXXX to inquire they said they didn't have a copy. I called Credit Acceptance Corporation and mentioned that I never saw or received the agreement. They immediately offered to send me a copy of the agreement. I thought it was odd that they had a copy, since they are a " separate '' business entity. We started having issues with the car and called XXXX XXXX several times with claim related issues. I called Credit Acceptance Corporation and told them I was having problems with the extended warranty. XXXX XXXX ( Credit Acceptance Corporation ) told me they had reviewed claims that I submitted to XXXX XXXX. I want to dissolve this relationship with Credit Acceptance Corp for the following reasons : 1 ) Lack of privacy with personal information. No permission was given to CAC to review claims. They should not have an influence on claims. XXXX XXXX is suppose to be a totally different company.
2 ) Had I known the '' two '' companies intermingled information, I would have selected a different extended warranty company.
3 ) The odometer reading on the extended warranty contract reads XXXX, the Bill of Sale contract with Credit Acceptance Corp reads XXXX. CAC/XXXX XXXX executed contracts with this huge inconsistency.
4 ) It is obvious that Credit Acceptance Corp and XXXX 's is one in the same. This is different that what's presented to the customer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-12
Lathrup Village, MI
Written notification about debt
Debt collection: Auto debt
Didn't receive enough information to verify debt
Complaint: On XX/XX/2018 I filed a written dispute ( USPS Certified mail # XXXX XXXX XXXX XXXX XXXX ) directly with Credit Acceptance Corporation located in XXXX, Michigan regarding inaccurate payment history they posted to my consumer credit reports. I identified and list each error by month and year. Under the Federal Law, I requested copies of specific records that they keep during the normal course of business.
I waited more than 30 days to her the results of the investigation and view copies of invoices and payments that I requested. To date Credit Acceptance has not investigated nor responded to my dispute or request for inaccurate payment history to be deleted from my credit reports.
Thus far Credit Acceptance Corporation has ignored me and the law. I am requesting your assistance in having Credit Acceptance comply with the law and remove the inaccurate payment history from my credit reports.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-11
Boyne Falls, MI
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with fees charged
Complaint: In addition to charging 22.99 % interest, which I thought was usury and therefore illegal, Credit Acceptance has added over {$500.00} to what I owe, and refused to explain why. I openly entered into the agreement, so I am not looking for a remedy for the crime of usury.
I have been making extra payments nearly every month for eleven months. According to several amortization calculators that I have used I should owe {$820.00} effective XX/XX/XXXX. According to the person who I spoke with on the phone on XX/XX/XXXX, my payoff balance as of XX/XX/XXXX will be {$1300.00} and will continue to increase until paid after that date.
I previously called and asked for a breakdown of what I have paid and what portion of the payments went to interest and what part to principle. They sent me a list of the payments that they have received. It agrees with my records, but they did not explain the difference in our calculations of a payoff amount.
I think I made myself more clear to the person I spoke to on XX/XX/XXXX, and he refused to send me any additional information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-08
Apple River, IL
Getting a loan or lease
Vehicle loan or lease: Loan
High-pressure sales tactics
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-08
P C Beach, FL
Written notification about debt
Debt collection: Auto debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-05-04
MT
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Complaint: Credit Acceptance has violated 15 USC 1692 by continuing collection activity after a cease and desist and 15 USC 1681 by failing to report complete and accurate information to credit reporting bureaus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-30
Brooklyn, NY
Getting a loan or lease
Vehicle loan or lease: Loan
Fraudulent loan
Complaint: On XX/XX/XXXX, I purchased a XX/XX/XXXX XXXX XXXX ( VIN : XXXX ) in XXXX, NY at XXXX XXXX XXXX. The list price was {$10000.00}. I put down {$4500.00} in cash and traded in a grey XX/XX/XXXX XXXX XXXX valued at {$500.00}.
I was told that because of my credit, my total finance amount would be {$17000.00} and that I was approved. At the time I was leaving an abusive marriage, and desperately needed a vehicle my husband at the time could not recognize. My payment was set at {$480.00} month. I was told that this was due to finance charges but once I paid the {$17000.00}, Id own the vehicle.
Since then my vehicle has been repod four times for late payment with additional fees, which Credit Acceptance said could be paid over one year at $ XXXX/monthly instead of $ XXXX/monthly. The first repossession took place after informing the company Id need an additional two weeks to pay due to being off from work for a month ( illness ). The last three repossessions occurred after informing the company that I was out on XXXX for over a year and fell behind. I was unable to make two payments of {$480.00} a month to catch up, which would mean paying {$970.00} a month. Id pay the standard {$480.00} but that did not stop my vehicle from being taken.
I recently returned to work and informed Credit Acceptance of this. My vehicle was last taken on XX/XX/XXXX. It was a nightmare. I am a XXXX employee and almost lost my job because I was unable to get to work. I reside in XXXX, NY but work an hour and a half away in XXXX XXXX, NY. I was told that I needed to submit another standard {$480.00} payment in XX/XX/XXXX. I paid {$370.00} initially which was {$110.00} short and then submitted a payment of {$500.00} after Credit Acceptance threatened to pick my car up and auction it.
I was told that it wasnt enough and canceled that payment, because I literally did not have anymore money to give to them for the month of XX/XX/XXXX. My vehicle was repossessed and I was told Id need to pay the total remaining {$8700.00} balance and I could have my vehicle. I then told the representative that if I couldnt make two payment of $ XXXX/monthly then I certainly couldnt pay the {$8000.00} to get the vehicle back and told them they could keep the car. I initially did not think the vehicle was repod because when the company claimed they picked the car up, it was still where I had left it. They failed to report the repo to the local police department.
The representative then informed that Ive already paid {$25000.00} in to this vehicle ; however the vehicle was initially $ XXXX and jumped to nearly XXXX. I dont understand why Im still paying for a car that shouldve been paid off. Credit Acceptance told me to take it up with the dealership but they have since closed.
All of a sudden I was told that I could pay {$740.00} to get the car back. I was in a rental at the time and agreed as I desperately needed to be able to get to work ( I work in the field ). I picked up my vehicle after sending them the payment via XXXX XXXX. My vehicle was more than an hour from where I live which cost me even more money.
I have one year left to pay the new monthly payment of {$500.00}. Please assist, as I have already paid for this vehicle. I was only given the documents I signed and have attached them to the complaint. I was advised by my union that I could secure an attorney through them for this matter, as it appears that something fraudulent took place.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-28
Winton, CA
Struggling to pay your loan
Vehicle loan or lease: Lease
Denied request to lower payments
Complaint: In 2017, I leased a car for XXXX. I am currently making on time payments of XXXX dollars per month. I recently lost my job and have no steady income to repay the loan. I've made on time payments up until now and will do my best to get back on track.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-28
Hamburg, NJ
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-25
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-25
Irvington, NJ
Took or threatened to take negative or legal action
Debt collection: Auto debt
Seized or attempted to seize your property
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-25
Jupiter, FL
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with additional products or services purchased with the loan
Complaint: See below email to Credit Acceptance reguarding conversation on a recorded line. New issues disclosed.
-- -- -- Original message -- -- -- From : XXXX XXXX Date : Wed, XX/XX/XXXX XXXX XXXX To : Loan Dispute ; Cc : Subject : XXXX, As per our conversation dispute continues.
Issues1 ) Dealer buyers guide not disclosed nor was a AS IS. Definition of UNSAFE is not the same as AS IS. Addtionally carguns advertisment reflective of same. No buyers guide on cube or AS IS displayed on advertisement of car. Dont see any on other cars on lot as well. Dealer clearly demontrates that this is is standard way of frauding consumers with his own pictures and advertisements.
2 ) Prior unsafe issues known at time of sale. See pictures of bent rim on dealers advertisement on cargun and lack of any buyer guide?? Bent rim is the reason for the bearing failure per XXXX. As well as the spare tire casing and front tire steal. However, despite you having diagnostics and a call to XXXX you are telling me is WEAR AND TEAR??
3 ) Car value was extremly inflated and that if I were to give back car you would hold me responsible for not being able to sell car at the value sold to me Especially with the known repairs needed at time of sale and knowinly inflating the value in good condtiin let alone poor condition. Do you have the Auction Sale information on issues? Rental Companies information and accident claim?
3 ) My credit report reflects YO, YO of what I owe since XX/XX/XXXX and today you decided to refund me full amount of warranty instead of charging me pro rated amount? Last week you argued with me I am responsible for it than increased my credit amount owed on my credit report. I have my report on PDF each month and pictures you have are screen shots of XXXX XXXX. You advised not to send youll pull yourself what you reported. You also stated you dont see 3 payments by me? Is saying I made a payment the way you decrease and increased my balances????????
4 ) Dealer email and warranty phamplet I have that says this is my contract provisions is not? I have nothing but phamplet. Also dealer had me on camera of what I got and didnt get. What was explained and not explained. You signed? Check out the recordings of the webcam recording he does at signing. He has tgem since all your signatures are also recorded.
5 ) Only condition of car surrender would be full forgiveness of loan.
6 ) I can email you ( Unsecure ) but you cant email me back because its unsecure? A new complaint to follow and you recorded our conversation on this. That explains you not answeing my emails? Why is it OK that I email you Unsecured? Why give me two email addresses to send information than tell me today is unsecured?????
Ill file this very email on the above with New complaint.
Ill also call you on your recorded line that you said ALL calls recorded or we cant talk? I only have that option so be it recordings Ive already had to stop driving so far to work in excess of 1,000 miles per week that week and drop some clients. Now you want me to surrender the car being hit up with the disrepaired already overl inflated price value difference????
Bankruptcy is inevidable with your company!!!! Makes one wounder about your dealer university what is being taught. Also the shared profit on interest? Contracts tailored by state ( Yours would Prohibit ) Your MO seems to blame the uneducated consumer To Bad So Sad you should have done your homework?
Here is link to advertisement from dealer prior to sale with pictures.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Downloaded THANKS XXXX XXXX Powered by XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-24
Stout, OH
Incorrect information on your report
Vehicle loan or lease: Loan
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-24
OH
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Complaint: Credit Acceptance Corp. has violated 15 USC 1692 by continuing collection activity after a cease and desist and 15 USC 1681 by failing to report complete and accurate information to credit reporting bureaus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-23
Augusta, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-23
Chicago, IL
Attempts to collect debt not owed
Debt collection: Other debt
Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-23
Phila, PA
Threatened to contact someone or share information improperly
Debt collection: Medical debt
Talked to a third-party about your debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-23
Mem, TN
Getting a loan or lease
Vehicle loan or lease: Loan
Fraudulent loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-21
Chester, VA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-20
Brock, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Reporting company used your report improperly
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-19
Jupiter, FL
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with additional products or services purchased with the loan
Complaint: This is a counter response to Credit Acceptance Corp made onXX/XX/XXXX Complaint ID XXXX 1 ) Credit Acceptance was aware of issues with car based on XX/XX/XXXX email from dealer, XX/XX/XXXX and XX/XX/XXXX diagnostic done by XXXX and finally a denial from warranty company.
2 ) Failed to disclose car was for rental use while discussing XXXX XXXX ran XXXX but left detail of rental use history. Is why I believe possible salvaged title.
3 ) Refused to acknowledge car sold way above market value and why only bank that would approve such a price. Terms were can only use Credit Acceptance with that dealer.
4 ) Dearler owned dates, sold to me dates and prior history owners not reflective on Title.
XXXX XXXX ran not provided only verbal.
All of XX/XX/XXXX my complaint was ignored despite several emails requesting complaint status. Only thing told was they are trying to get dealer to pay for repair cost. Was asked to provide car Diagnostics only a few days ago not giving me time to send. Instead stating I wouldn't send them. They are aware that I only have a few hours between work and that I would provide. Again only asked 4 days ago gave me 4 business days to send on an investigation that began XX/XX/XXXX.
Credit Acceptance is falsely putting words in my mouth omitting an email onXX/XX/XXXX to dealer and dealers response ( They have had since XX/XX/XXXX ) which clearly shows I had no knowledge of issues with car other than what was described by dealer as wind roof rack noise.. wasn't until after sale and driving on the highway was it apparent something is seriously wrong.
And it was!! Wheel Bearings. Wheel bearing noises are mostly heard when driving car at high speeds not the 35 MPH test drive speed.
Email from dealer, XXXX Diagnostics all sent via email to Credit Acceptance Corp and despite all of that wants to blame me.
Credit Acceptance Corp also attempted to convince me that a wheel Hub bearing and Hub Assembly is Normal wear and tear??? Should last the life of the car per XXXX. Is another reason I strongly feel their is more history to car not being disclosed and possibly salvaged.
Warranty controled solely by Credit Acceptance and I have no rights to a denial, appeal or even cancelation of such a bogus warranty.
I filed directly with FTC requesting to pick up complaint.
All knew they sold me an Unsafe, overpriced vehicle with a interest rate not allowed in Michigan?????? Or Is it Florida???
Company has implied they are investigating in actuality they are only passing the buck.
Attached Diagnostic of wheel Bearing failure XX/XX/XXXX from XXXX with Mileage well below the 1513 miles Credit Acceptance stated I drove before discovering.
Clearly was discovered the evening of sale and on XX/XX/XXXX.
Attached is the additional diagnostic done on XX/XX/XXXX, email to and from dealer, copy of warranty contract with no pre exsisting clause implied, picture of car still for sale by dealer on carguns website and that was way above value,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-04-19
Jupiter, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: 1 ) Credit Acceptance Keeps Increasing, decreasing and a third time increasing loan balance 2 ) Credit Acceptace is reporting that I've made 3 payments on loan when I never made 1 payment on loan due to a ongoing dispute. Loan date is XX/XX/XXXX, 1st payment was due on XX/XX/XXXX bunt never made payment due to dispute, yet they keep moving numbers around by saying I made payments or missed a payment Also disputed status not reported either.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation