CARRINGTON MORTGAGE SERVICES, LLC

2016-06-28

Riverside, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-28

Long Grove, IL

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-25

Dayton, OH

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Complaint: We have been trying to close on our home, but our mortgage company ( Carrigton Mortgage ) constantly fails to provide an accurate payout amount to the title company or to us. Moreover, the company charges a late fee to all customers closing on their mortgage, regardless if a late fee has occurred. They inform us that they do this because they assume we are going to be late on our payment. Is this practice legal? In addition, they are not being clear on the current status of our escrow balance.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-24

Bixby, OK

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-23

Tucson, AZ

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-23

Athens, GA

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-23

Saint Petersburg, FL

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-21

Greenwood, SC

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-17

Creston, MT

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: We closed on our house XXXX XXXX, 2016 and the XXXX house was paid off. Our last statement from Carrington mortgage stated that we had an escrow balance of {$1300.00}. We just received our escrow release check for {$770.00}. We called Carrington to see why we did n't receive our full escrow amount and they stated that they paid the property taxes on XXXX XXXX. Our taxes were {$1000.00} so that does n't make any sense if you do the math. I called the county to confirm and they said they only received one payment for the taxes, which was from XXXX at closing, so Carrington mortgage did not pay our taxes. There was nothing else due in XXXX to come out of our escrow, only the taxes. I have attached the receipt from the county to prove that only XXXX paid, our last mortgage statement showing the last escrow balance before paying off the loan, our refund check, and the annual escrow disclosure statement to show that nothing else was due from our escrow account. When I contacted them to get a resolution they said that I would have to reach out to the Carrington research department. I did fax them over all the same info. We want the remaining balance of our escrow back of {$550.00} and were depending on that full amount of the escrow money. Please help us!
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-17

Atl, GA

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

Rochester, NH

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

Juniper Hills, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

Beyersville, TX

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

Natrona Hts, PA

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

Belleville, NJ

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

Brooklyn, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

Baldwin, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

Chicago, IL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I have attempted to get a mortgage refinance due to unemployment and medical issues that have caused financial hardship. However the refinancing application was denied by Carrington Mortgage Services. This happended approx 2months ago. I then contacted the company and spoke with XXXX in loss mitigation about a forbearance plan because my stated intention is to save the home. XXXX stated that she would email the final figures on legal fees, late charges and court costs so that I could begin the forebearance payment plan for XXXX XXXX 2016 However, it is the middle of XXXX and no emails have been received. I have called Carrington weekly ( most recently XXXX XXXX, 2016 ) seeking the final numbers needed to begin the repayment plan.. However, one full month has passed and Carrington Mortgage Services has not submitted any calculations and the fees and charges continue to pile up. I would like to know what the delay is in getting me the information? XXXX Carrington Mortgage .the refinan
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

East Freehold, NJ

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-14

Abilene, TX

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-14

Oxford, GA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: On XXXX XXXX, XXXX, I incurred a financial obligation when I purchased my home located at XXXX XXXX XXXX XXXX, XXXX, GA XXXX for the amount of {$230000.00}. The loan was evidenced by a Mortgage ( Security Deed ), '' naming XXXX., as the " Lender '' and Mortgage XXXX XXXX XXXX XXXX XXXX XXXX " XXXX '' ) as the " grantee, '' or beneficiary, of record acting solely as nominee for same. On or about XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX, Successor by merger to XXXX XXXX allegedly acquired title to the property via Assignment of the Security Deed. Sometimes thereafter, XXXX XXXX XXXX, XXXX, declared Plaintiff to be in default. Plaintiff, however, alleges that XXXX XXXX XXXX, XXXX is responsible for her default because XXXX XXXX XXXX XXXX XXXX failed to properly credit Plaintiff 's loan account for money I have paid and also took fees from my monthly payments that I did not owe and refused to credit or return those fees. XXXX XXXX XXXX, XXXX. transferred the loan account to Carrington Mortgage Services, LLC., who continues to improperly credit account and refuses to return unauthorized fees that were taken. While Plaintiff and XXXX XXXX XXXX, XXXX. was in the midst of resolving the alleged default issue, XXXX XXXX XXXX, XXXX. passed title to Plaintiff 's home via a second and subsequent Assignment of the Security Deed to Carrington Mortgage Services, LLC., as Servicer and Attorney in Fact for XXXX XXXX XXXX XXXX XXXX Over the course of my loan I has made multiple efforts in the hope of securing an affordable loan modification and, ultimately, to retain the home, including extensive correspondence and conversations with various XXXX XXXX XXXX and Carrington Mortgage Services XXXX LLC., personnel, I requests for an affordable loan modification or other reasonable workout options were denied. To date of this complaint, I still have not been provided a true accounting of my loan account. On or about XXXX XXXX, XXXX, I forwarded to XXXX a Qualified Written Request ( QWR ) requesting that XXXX provide, XXXX XXXX, me with ( XXXX ) A complete audit history from alleged loan origination, showing the dates payments were applied, and to what internal accounts ( i.e. principal, interest, suspense, escrow, etc. ) payments were applied ; ( XXXX ) A complete and itemized statement of all advances or charges against this account ; and XXXX XXXX ) A complete and itemized statement of the escrow for Plaintiff 's account, if any, from the date of the note origination, to the date of Carrington 's response to my QWR. Carrington still have not provided me with the requested information. Currently, Carrington Mortgage Services, LLC., has initiated foreclosure proceeding against my property and is due to auction my home within the next 60 days. My loan was insured by HUD and our FHA loan contract mandates that if Carrington Mortgage Services , LLC . has a XXXX office within XXXX XXXX miles of the property, they are supposed to give me a face to face meeting at the property and give me a workout option before initiating foreclosure proceedings against me. This has not been done. Carrington Mortgage Services, LLC., claims that XXXX XXXX XXXX gave me a face to face meeting already but that is not the truth. XXXX C.F.R. XXXX XXXX b ). In this instance, as mentioned above, Carrington maintains branch offices less than XXXX miles of the Property, far below the XXXX mile limit and therefore is not excepted from the face-to-face obligation under XXXX XXXX b ). Carrington did not comply with these regulations, as it did not have a face-to-face interview with me or make any effort whatsoever to arrange such a meeting prior to commencing foreclosure proceedings against my home.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-13

Rialto, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-11

NJ

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: My mortgage used to be XXXX before it was sold to Carrington by XXXX XXXX XXXX. My mortgage went up to {$1200.00} claiming low escrow fund.. 6 months later, went up to {$1200.00} no explanation, I found that my insurance increased, so that was understandable. I am current, I went to pay my {$1200.00} XXXX XXXX payment, as per my statement.. Went online and says Mortgage due is {$1600.00}. A {$400.00} increase with no explanation.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-10

Menifee, CA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-10

Grover Hill, OH

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response