AMERICAN EXPRESS COMPANY

2019-09-25

Encino, CA

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Closed with explanation

Timely Response

2019-09-25

Fountainville, PA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: Bluebird American Express refuses to refund my stolen money {$500.00} in unauthorised transactions to XXXX companies
Company Response: Closed with explanation

Timely Response

2019-09-24

Ionia, IA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with non-monetary relief

Timely Response

2019-09-24

San Antonio, TX

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2019-09-24

Atlanta, GA

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with explanation

Timely Response

2019-09-24

Bakersfield, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: I have had an account with American Express Bluebird for several years with no issues. then on XX/XX/2019 at XXXX XXXX I received an email that my account was suspended. I wasn't sure if It was a spam mail or not so I called the number on back of my card and it was confirmed by a recorded message to be suspended. I then called the number given in the emails and asked why this happened and the representative I spoke with said he was not allowed to tell me then promptly hung up on me. I am on SSI XXXX and have it setup direct deposit. It looks like I will not be getting my check for XXXX because of this, I need that to pay my rent, electric, groceries, and to travel for several medical appointments coming up. I also had a remaining balance on the card I would like to get back.
Company Response: Closed with non-monetary relief

Timely Response

2019-09-24

AR

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Charged for a purchase or transfer you did not make with the card
Complaint: On XX/XX/XXXX I returned some tools to XXXX and they was paid for with my Bluebird card so XXXX put the money back on my card so next morning XX/XX/XXXX when I seen money wasn't on my card I called the and here what Bluebird is telling us is that XXXX made a mistake or a error when they tried to put money back on my card they didn't and only to take out the same amount again and Bluebird even told me that might not get money at all and there isn '' t nothing they can do but when I called XXXX and ask them they called Bluebird on the phone with me and Blue bird tried to lie again but the lady from XXXX let them know she been listening to mine and their call and thats when they bluebird finally told me for first time was that the whole mistake was there mistake and said it could take 8 days for the money to return to my account ... .. But wait this isn '' t the first time they have done this to me last month the same thing happen the whole thing until XXXX call Bluebird on phone with m e on line with them I believe that this company is just holding up our money just to draw interest on it and another is try and call bluebird 1 number don '' t work and the other hangs up ( by itself on their cardholder ) and last times it took 3 days for me to get my money and thats what I been told this times until today now they said didnt know when
Company Response: Closed with explanation

Timely Response

2019-09-24

Las Vegas, NV

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Confusing or misleading advertising about the credit card
Company Response: Closed with explanation

Timely Response

2019-09-24

Bellmore, NY

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with non-monetary relief

Timely Response

2019-09-24

Huntingtn Bch, CA

Communication tactics

Debt collection: Credit card debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2019-09-24

Bellaire, TX

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Card opened as result of identity theft or fraud
Company Response: Closed with explanation

Timely Response

2019-09-23

Atlanta, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: American Express # XXXX is reporting lates in XX/XX/19 and XX/XX/19. I was never late. What happened was that I had paid them online and did not realize that the payment had not gone through until they sent me a notice about it after the two months, the first thing I did was pay it. This is not my fault and I did not know about the payment not going through until it was too late.
Company Response: Closed with explanation

Timely Response

2019-09-23

Patterson, MD

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Complaint: On XX/XX/2019, I submitted an application for a credit card with American Express XXXX XXXX. After purchasing a air ticket on XXXX with the new credit card account XXXX temporary account ), the publicity said that I should receive {$200.00} credit back on my statement after 2 or 3 billing cycles ( due XX/XX/XXXX ). Since then, I called the company multiple times and had a few chat conversations with Amex to ask I did not receive the credit. For my surprise, today, after 4 months, the company refused to give me the credit back, alleging that my credit history with AMEX was not satisfactory based on introductory offers and other products. I asked for a detailed explanation and the agent said that this was all for the moment. I felt completely misled by this bad publicity. I opened the account to get the credit back, and for some unknown reason, I did not get anything at all.
Company Response: Closed with explanation

Timely Response

2019-09-23

Euclid, OH

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Complaint: American Express mailed me a solicitation to apply for the American Express Delta SkyMiles Card. The solicitation promised XXXX bonus miles if I was approved for the card and spent {$2000.00} on the card. I responded to the solicitation, applied for and was approved for the card. Then, as induced by the solicitation, I made a financial transaction in excess of {$2000.00}. I was then granted XXXX bonus miles, instead of the XXXX promised. I contacted the company and they said, Oh, your offer was only XXXX. I still have the original offer in my possession. I have provided a copy of it to American Express but to no avail. I believe American Express used a bait and switch scheme to fraudulently induce me to make a financial transaction in excess of {$2000.00}.
Company Response: Closed with explanation

Timely Response

2019-09-23

Atlanta, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: American Express # XXXX is reporting lates in XX/XX/XXXX and XX/XX/XXXX. I was never late. What happened was that I had paid them online and did not realize that the payment had not gone through until they sent me a notice about it after the two months, the first thing I did was pay it. This is not my fault and I did not know about the payment not going through until it was too late.
Company Response: Closed with explanation

Timely Response

2019-09-23

New Bedford, MA

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Confusing or misleading advertising about the credit card
Company Response: Closed with monetary relief

Timely Response

2019-09-23

Charbonneau, OR

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Company Response: Closed with explanation

Timely Response

2019-09-23

Finksburg, MD

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I had opened a dispute with the company because of an item I received defective, I opened a dispute with American Express. I provided to them all the detail on the damaged goods and the tracking number to return the item back to the seller and they still couldn't resolve the dispute in my favor. For some XXXX reason, I have no ideas why my case would be denied. Inquiry number : XXXX
Company Response: Closed with explanation

Timely Response

2019-09-23

Valrico, FL

Trouble using your card

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company won't increase or decrease your credit limit
Company Response: Closed with explanation

Timely Response

2019-09-23

Groton, MA

Threatened to contact someone or share information improperly

Debt collection: Credit card debt

Talked to a third-party about your debt
Complaint: American Express Credit card has in throughout the year called multiple family and friends explaining the need to get a hold of me about my debt and asking the person for a number or information on me this is repeatedly at least once a month from the end of XXXX and now increasing from XXXX they call the same family or friends with the same question. The account under my knowledge is being placed or already has with collection agency from my understanding but, the other day I had my mother tell me they called twice America express its embarrassing and harassing. I feel intruded on how did they get my friends number it's not on anything I have and others as well? Why call to give personal info? And why so many times?
Company Response: Closed with non-monetary relief

Timely Response

2019-09-23

IL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: I have been a bluebird customer for over 5 years. When I started my account I was able to withdraw money from a XXXX ATM near in my area I live and not be charged. I recently noticed I have Avery high amount on my yearly atm withdrawal fees. For the fact when I opened my account I was able to withdraw my money without a fee. Now I have to pay the fee for the atm I use plus I have to pay the fee through bluebird. I'm simply asking for a one time reimbursement of some kind. I have {$250.00} in fees this year. Why is there no longer a XXXX XXXX atm in my area? why am I having to pay all the fees when there was one when I started my account? Ive used this card for years. I don't even want to know the total amount of this fee alone. But I'm not asking to be refunded all of it. I am asking to be refunded the last 365 days. 6 months atleast. On the future I will be aware of the fees and I will make myself accountable.
Company Response: Closed with explanation

Timely Response

2019-09-23

AZ

Problem getting a card or closing an account

Credit card or prepaid card: General-purpose prepaid card

Trouble closing card
Complaint: On XX/XX/19 I received an email from American Express stating that your account had been permanently suspended, that the account has been locked. So I called American Express to find out whats going on, they told me there was suspicious activity on my account and they locked my account, if there was any money on the card that it was gone. My husband just got paid through direct deposit and they closed the account and our money was gone. They sent me three more emails stating the same information and gave me an address to write to them these emails were received on XX/XX/XXXX.
Company Response: Closed with explanation

Timely Response

2019-09-22

Bayway, NJ

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was result of identity theft
Complaint: I was a victim of identity theft. an American express credit card was open under my name. when I called AMEX to resolve this issue, or try to have it removed from my credit history, they told me that I wouldn't be able to dispute this issue because there were payments made to this credit card from a XXXX XXXX bank acct, which I do not have. the person who opened this credit card probably made payments from his/her personal account various times which is their reasoning for why I can not dispute this issue anymore although these payments were made years ago.
Company Response: Closed with non-monetary relief

Timely Response

2019-09-22

Lewisville, TX

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: Inquiry date- XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, tx XXXX RE : Unauthorized Credit Inquiry Dear XXXX XXXX, I have recently reviewed a copy of my credit report. I am concerned because there was an inquiry by your company that I do NOT recall authorizing. It is my understanding that you can only make an inquiry to see my credit report if I authorize it. I would like for you to remove this unauthorized inquiry for it is negatively affecting my credit score. Please send me confirmation that this has been done. Otherwise, in the unlikely event that I am remiss then please send me documentation showing me so, and I will review it for its authenticity. Respectfully, - Inquiry date- XX/XX/XXXX XXXX card XXXX XXXX XXXX XXXX , de XXXX RE : Unauthorized Credit Inquiry Dear XXXX cards, I have recently reviewed a copy of my credit report. I am concerned because there was an inquiry by your company that I do NOT recall authorizing. It is my understanding that you can only make an inquiry to see my credit report if I authorize it. I would like for you to remove this unauthorized inquiry for it is negatively affecting my credit score. Please send me confirmation that this has been done. Otherwise, in the unlikely event that I am remiss then please send me documentation showing me so, and I will review it for its authenticity. Respectfully, Inquiry date- XX/XX/XXXX Amex XXXX XXXX XXXX XXXX XXXX , tx XXXX XXXX : Unauthorized Credit Inquiry Dear XXXX XXXX, I have recently reviewed a copy of my credit report. I am concerned because there was an inquiry by your company that I do NOT recall authorizing. It is my understanding that you can only make an inquiry to see my credit report if I authorize it. I would like for you to remove this unauthorized inquiry for it is negatively affecting my credit score. Please send me confirmation that this has been done. Otherwise, in the unlikely event that I am remiss then please send me documentation showing me so, and I will review it for its authenticity. Respectfully,
Company Response: Closed with explanation

Timely Response

2019-09-22

Warrenton, VA

Struggling to pay your bill

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company won't work with you while you're going through financial hardship
Company Response: Closed with explanation

Timely Response