WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 77
2015-05-21
Hollywood, FL
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2015-05-20
Knickerbocker, NY
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2015-05-20
CA
Other transaction issues
Money transfers: International money transfer
Complaint: I received a phone call telling me that a Western Union transfer I had made in XXXX 2013 had not been collected and requesting personal information for ID verification to initiate a refund. I refused to give any personal information and contacted Western Union via their web site to see if this was genuine or a scam. Western Union confirmed it was genuine and said a refund would be made within XXXX hours.
After XXXX online chat sessions and XXXX written communications over a XXXX week period each XXXX promising a resolution in between XXXX hours and XXXX week, I have still not received a refund.
Company Response: Closed with explanation
2015-05-19
Laredo, TX
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2015-05-19
Atlanta, GA
Money was not available when promised
Money transfers: International money transfer
Complaint: on XXXX/XXXX/2015 i went to store # XXXX XXXX GA XXXX XXXX XXXX to put on my prepaid card and i was told to pick up the western union phone an i did and the lady proceeded to ask me for my account # an i told her it was a prepaid card i wanted the money to be available the same day she still ask me for acct # ok so when the money wasnt available within a couple of hours i call the western union back an told them that she did n't conduct the transaction correctly an i needed a refund an they told me i had to wait XXXX hr an i been doing that since this happened an still waiting for my money they told me it would be in my bank on Monday it Tuesday its still not there i call again they told me to wait XXXX more hours please help so angry they have terrible customer service
Company Response: Closed with explanation
2015-05-19
LA
Fraud or scam
Money transfers: International money transfer
Complaint: I was sent a check in the mail to get cashed to pay bills for someone. The check was accepted through my bank til 3 days later it came back as a fraud check. I did not realized that the check was a fraud check until after I withdrawal the money and sent it off.
Company Response: Closed with explanation
2015-05-19
Oxford, GA
Fraud or scam
Money transfers: International money transfer
Complaint: I own a small business and made a purchase with a manufacturer in XXXX. I made the payment through Western Union and the funds were deposited into the Bank of XXXX, the recipient 's companies bank account. Since the funds were released I have not heard from the company and or their representative. Communication was done via email. I sent several emails with no response. I was purchasing ditial pictures frames and memory cards with plastic case.
Company Response: Closed with explanation
2015-05-16
Loma Linda, CA
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2015-05-14
Albuquerque, NM
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2015-05-14
Westmont, IL
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2015-05-14
Phila, PA
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2015-05-14
Wilmington, DE
Lost or stolen money order
Other financial service: Money order
Complaint: Purchased a money order to pay my rent. Landlord returned money order stamped " REFER TO MAKER ''. Contacted Western Union who stated that money order was cashed. I sent paperwork to Western Union to have money order traced on XXXX/XXXX/2015. Have not heard anything from them.
Company Response: Closed with explanation
2015-05-13
Edgemont, NY
Wrong amount charged or received
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2015-05-12
Tampa Palms, FL
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2015-05-12
Shelby Township, MI
Making/receiving payments, sending money
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2015-05-12
Norcross, GA
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2015-05-12
Tampa, FL
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2015-05-11
Houston, TX
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2015-05-08
Palm Harbor, FL
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2015-05-08
Ridley Park, PA
Other transaction issues
Money transfers: International money transfer
Complaint: Set up a online money transfer with western union to be sent to an account in XXXX. Western union had my authorization to take money out of my checking account electronically which they did right away. However, the account number at the receiving bank in XXXX was incorrect due to which the bank in XXXX declined to accept the money. I received an email right back from western union on XXXX XXXX 2015 that the money would be refunded to my checking account due to the aforementioned reason. Its XXXX XXXX 2015 and the money has still not been returned to my account. My bank in the XXXX has been notified about this issue. I have called up western union 4 times. Each time there was a different response. XXXX representative even told me that the bank in XXXX is delaying the transfer. I do not understand how this is possible if the receiving bank declined to accept the money transfer. I feel it is pretty irresponsible on their part to dis regard my enquiries and also not return my money. The transaction is tracked with western union by the XXXX number XXXX.
Company Response: Closed with monetary relief
2015-05-08
GA
Fraud or scam
Other financial service: Money order
Complaint: i have purchased MoneyOrders from western union they have dishonoured those for their negligence and have been making several stories to defend their negligence. its been over 3 weeks they are still holding my money. it has hurt my credit as i used those MoneyOrders to pay XXXX XXXX their resons 1. they suspected fraud, 2. some named karina stopped them 3.agent called to stop them. all of the above are not true. they did not call agent to verify the transaction nor has the agent called them for any reason as they claim they should provide the letter to stop payment or a recorded phone call or if they suspected fraud they should have called the agent to verify my identity before returning the money orders
Company Response: Closed with explanation
2015-05-07
Liverpool, TX
Fraud or scam
Money transfers: Domestic (US) money transfer
Complaint: On XXXX, I was speaking to a young lady by the name ofXXXX XXXX about a business venture where I would pay her {$50.00} to get started and she would " run '' some numbers and send the profit back to me. This conversation happened Thursday XXXX and I ended up sending {$50.00} to her by Western Union on XXXX/XXXX/2015. Then I got several calls and texts from someone name XXXX XXXX and when i tried to call XXXX back, no answer. Every since then this XXXX XXXX has taken over stating that XXXX did n't complete the transaction correctly. Yesterday I ended up having to send anther {$50.00} to XXXX XXXX by XXXX and still no profit. I called last night and today asking and demanding my money and his response was " these NUTS. " I just want my {$110.00} ( Money sent plus fees ) Even though the money was sent to XXXX XXXX, the person receiving the money is XXXX XXXX.
Company Response: Closed with explanation
2015-05-07
Archers Lodge, NC
Lost or stolen money order
Other financial service: Money order
Company Response: Closed with explanation
2015-05-06
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2015-05-06
Knickerbocker, NY
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation