WESTERN UNION COMPANY, THE

2015-03-24

Vicksburg, MI

Money was not available when promised

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-21

Bel Alton, MD

Wrong amount charged or received

Money transfers: International money transfer

Complaint: 1. Money transfers to the XXXX of XXXX has only XXXX option for collecting - XXXX $ $ $ currency only. 2. The rate of exchange has been discounted therefore the recipients are not receiving the correct amount in local cureency based on the current exchange rate3. Western union is collecting earned income based on gain received from the discounted rate paid to recipients vs. exchange rates set by XXXX XXXX XXXX4. western Union charges a fee for each transfers in addition to discounting the exchange rate. 5. Case in point : Today XX/XX/2015, Western Union rate of exchange for transfers sent to XXXX from local outlets ( In Person ) is XXXX {$110.00} to XXXX vs. rate set by the XXXX XXXX XXXX - XXXX {$110.00}. Hence a gain of XXXX {$4.00} 0n each US $ sent.In addition to the base fee of US {$9.00}.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-20

New York, NY

Fees

Prepaid card: General purpose card

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-19

Greenwood, SC

Lost or stolen money order

Other financial service: Money order

Company Response: Closed with explanation

Disputed: No Untimely Response

2015-03-19

Houston, TX

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Untimely Response

2015-03-18

Casa Grande, AZ

Incorrect/missing disclosures or info

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-18

W Springfield, MA

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-18

Pawtucket, RI

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-03-16

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-16

Waco, TX

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-16

San Francisco, CA

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-13

Reynolds Station, KY

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Untimely Response

2015-03-12

Boulevard, NY

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-12

Kansas City, MO

Money was not available when promised

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-12

Council, NC

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-12

Lansing, MI

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-12

San Antonio, TX

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-11

Chicago, IL

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-11

Phoenix, AZ

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-11

Bremen, GA

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-10

Lk Buena Vis, FL

Other service issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-10

Dallas, TX

Wrong amount charged or received

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-10

Long Beach, CA

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-10

Lindon, UT

Advertising and marketing

Other financial service: Money order

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-09

Itasca, IL

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Untimely Response