WESTERN UNION COMPANY, THE

2015-04-14

Wayland, MI

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-14

Mem, TN

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-14

Merry Point, VA

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-14

Orlando, FL

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-12

Fairfax, VA

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-11

Wilkes Barre, PA

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: I was convinced to transfer money to someone in return for products but have not heard from this person since. I believe it was a scam.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-09

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-09

Chelsea, MA

Other service issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-09

Hornell, NY

Adding money

Prepaid card: ID prepaid card

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-09

NJ

Money was not available when promised

Money transfers: International money transfer

Complaint: I transferred money on XXXX/XXXX/15 by Western Union 's " Money in Minutes '' method, which was not made available to the receiver for almost XXXX weeks. I only got a message from Western Union XXXX WU XXXX today XXXX XXXX/XXXX/15 XXXX that the funds are ready for pickup after several complaints to them ( but it is too late as the matter has been overtaken by events ). I have been using WU for over 15 years and have a Gold card ( # XXXX ). I sent {$300.00} on XXXX/XXXX/15 to a high school friend XXXX XXXX, XXXX for an urgent medical matter ; the transfer was done via telephone with my debit card, which I have used many times in the past. I provided my information, set up a test question and my information was verified. At the end of the call, I was given the Money Control Transfer Number ( MTCN ) XXXX and informed that the funds were immediately available for pick up. Surprisingly, my friend contacted me on XXXX/XXXX/15, informing me that he was not given the funds at a participating WU bank at the pick up location. I spent about XXXX minutes on the phone on XXXX/XXXX/15 trying to understand why the service I paid for was not rendered and got no sensible answers or any resolution. I spoke with a few reps at WU including, XXXX ( rep id XXXX ), XXXX ( a supervisor ) and XXXX ( in the XXXX Support department ), but my efforts proved futile and circular. Amidst the rudeness, impatience and XXXX customer service, what I could decipher from the incoherent explanations from the WU staff was that for some reason further verification was needed and that my phone number was inconsistent/incorrect/unverifiable. This is troubling on many levels : XXXX, verification was already done on XXXX/XXXX/15 when I was provided the MTCN ; XXXX, if it was n't, why was it not done and why wait 5 days until I call to report non performance on their part before they bring that up ; XXXX, I provided my phone number on XXXX/XXXX/15 and they already have it on their system as it is my main number and what I used to make the call on the said date ; XXXX, WU has already debited my account and are in possession of the funds, while refusing to honor the agreement by remitting it to the receiver ; lastly, there was no urgency exhibited by WU 's staff to right a wrong/error as chronicled here. As I was on the phone to WU, the line was " conveniently '' cutoff a XXXX of times and I was passed from XXXX rep to another until I was jaded and moved on to do other important things like my job. Even after I reported this matter to WU 's corporate office on XXXX/XXXX/15, there still was no urgency to perform the service that I paid for and for which they were already delinquent. I had to gather another {$300.00} to send through a different money transmitter, while WU dilly-dallied. In the mean time because WU held on to my money illicitly, I incurred bank charges for bounced checks and the supposed receiver incurred late fees ( and immense troubles ) on his end because he was unable to pay the medical bills in a timely manner due to WU 's non performance. At the time of writing, WU is still to return my money ; they claim that they delayed my transaction for compliance reasons. If this is not an egregious breach of trust and contract, I do n't know what is. The purpose of sending the funds via WU has been defeated and instead they have given me more pain than gain in the transaction. Please assist in helping me obtain some accountability.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-08

Glendale, CA

Other service issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Jacksonville, FL

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Augusta, GA

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

Lansdowne, VA

Incorrect/missing disclosures or info

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-01

Phila, PA

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-01

Clarkesville, GA

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Untimely Response

2015-04-01

Natrona Hts, PA

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-31

Modesto, CA

Other service issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-31

MA

Money was not available when promised

Money transfers: Domestic (US) money transfer

Complaint: On Saturday XX/XX/XXXX I went to XXXX at XXXX XXXX XXXX, XXXX, XXXX to send my brother in XXXX money through Western Union. I sent {$1000.00} in cash they charged me {$86.00} fee for an Immediate transfer, so the money would be available to my brother immediately. My brother went to pick up the money in XXXX with the transaction number that I provided him with and his picture XXXX driver 's license. He was told that " the money was on hold '' to come back at a later time. He went back with his US passport as ID and was told that the money was still on hold. On Sunday XXXX/XXXX/2015 he called me to inform me of this problem and I went to The Stop and Shop that I had originally sent the money from and was told that they " had nothing to do with it '' that I had to call Western Union. I called Western Union and spoke to XXXX different representatives they kept on reciting some verbage about government sanctions and I asked to please tell me what the problem was. All the lady, XXXX told me was have your brother Fax or email a picture ID to us and " our legal department will notify you. I explained to her that this money I had sent so that my brother could have quick access for the care of my dad who is XXXX years old and has XXXX and lives alone in XXXX, XXXX. She told me that Western Union would contact me. My brother emailed Western Union right away a copy of his US Passport on Sunday " XXXX '' I waited and waited an heard nothing from Western Union. Today I called their customer service number and was told that they had not received any emails from my brother. I asked my brother to please send me the email which he did right away and I emailed it to them I also faxed it to make sure they receive. Again I asked Western Union when could I expect to get my {$1000.00} back plus the fee of {$86.00} since they had failed their fiduciary responsibility to the paying customer of make the transaction as agreed. A few minutes ago I receive a short email from Western Union reading that this case had been escalated to higher department and that they would notify me when the " investigation '' is completed. No time frame when the money would be return to me. To say the least I am very upset about this issue. I am a XXXX XXXX with the highest credentials and clearance working for the XXXX and a law abiding citizen and for this company to hold my hard earned money which my dad needs is inexcusable. I feel that Western Union has racially profiled my brother and I and this not acceptable. We were born in XXXX and have resided in the US since XX/XX/XXXX and are American citizens we are being treated as criminals by Western Union and that is very frustrating. I want this embarrasing incident to be put behind us and I want justice for my brother and I. I also want my money to be returned to me by Western Union as soon as possible. Thank you for taking the time to read this complaint. Respectfully submitted, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXcell number XXXXhome number XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-30

Kendall, FL

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-27

Long Beach, CA

Incorrect/missing disclosures or info

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-27

Shulerville, SC

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-27

Lb, CA

Other transaction issues

Money transfers: International money transfer

Complaint: I sent 200 dollars to XXXX for my mohter using Western Union on XXXX, after XXXX attempts to collect i called Western Union XXXX XXXX who indicated it was best to cancel the transfer. It was canceled over the phone but i never got a refund, after XXXX calls to their customer support, today being XXXX, i have ran out of options, so i 'm filing a complaint here. The money transfer was charged to my bank account despite the cancelation, and Western Union has n't been able or willing to provide a refund for a service it never rendered.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-25

Clovis, CA

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-03-24

San Francisco, CA

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response