WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 74
2015-07-16
Other service issues
Money transfers: International money transfer
Complaint: I 've been trying without success to talk to Western Union About my inconsistent attempts to send money by using their website. I 've been a customer of theirs for many years. Over the years I 've probably sent XXXX of dollars in money transfers over the Internet. The website will not handle my information. I get error messages it wo n't allow me to even complete the transfer. Transfer is not declined the website simply will not work to let me place it.
Company Response: Closed with explanation
2015-07-16
Glendale, CO
Wrong amount charged or received
Money transfers: International money transfer
Complaint: On XXXX XXXX 2015, I made a money transfer ofr {$100.00} through Western Union to XXXX. Western Union gave me an exchange rate of XXXX XXXX to the dollar. I later found out that the exchange rate at the time of this transfer, was XXXX XXXX to the dollar. This means I was ripped off to the tune of XXXX XXXX at the point of exchange.
Millions of XXXX immigrants, remit money to families to the tune of millions in a day and Western Union charges fees for these services. To shortchange customers in addition to these fees, is unconscionable and a fraud.
1. I am requesting an investigation of this transfer and countless others transmitted by Western Union.
2. I am demanding a refund or transfer of the balance unpaid. XXXX XXXX.
3. Western Union to be compelled to remit funds in XXXX dollars or at exactly the exchange rate in the country where money was transferred to.
4. Western Union is to be made to pay restitution to everyone cheated in this manner.
Transfer completed at XXXX XXXX XXXX XXXX XXXX XXXX Co XXXXTracking Number XXXX
Company Response: Closed with explanation
2015-07-16
Sacramento, CA
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2015-07-16
Brandenburg, KY
Deposits and withdrawals
Bank account or service: Other bank product/service
Complaint: Received a Western Union money order that I ca n't deposit for XXXX days. Says I have to wait XXXX hours. I was under the impression that money orders are prepaid and available right away. I 've searched the internet high and low for anyone else encountering the same thing. Found nothing about this, nothing on Western Unions website ether. Everything I did find read like it should be available right away.
Company Response: Closed with explanation
2015-07-15
FL
Other transaction issues
Money transfers: Domestic (US) money transfer
Complaint: ON XXXX/XXXX/2015 I SENT XXXX TO WESTERN UNION VIA ELECTRONIC BILL PAY IN RELATION TO MTCN XXXX AND STILL HAVE NOT RECEIVED THE FUNDS OR A REFUND. A REFUNDED CAN NOT BE RETURNED TO THE ACCOUNT BECAUSE THAT ACCOUNT HAS BEEN CLOSED AS A RESULT OF THIS MATTER. ON XXXX/XXXX/2015 I SENT XXXX TO WESTERN UNION VIA ELECTRONIC BILL PAY IN RELATION TO MTCN XXXX AND STILL HAVE NOT RECEIVED THE FUNDS OR A REFUND THIS ALSO CAN NOT BE RETURNED TO MY NOW CLOSED CHECKING ACCOUNT AND WU HAS BEEN TOLD THIS OVER AND OVER. I RECIEVE NEW LIES FROM THEM DAILY ABOUT WHERE MY MONEY IS AND THE REFUSE TO FOLLOW THROUGH WITH THE TRANSFER OR HAVE MY FUNDS READY AT A LOCATION FOR PU IN CASH. I AM BEING EVICTED FROM MY HOME AS A RESULT, MY XXXX HEALTH AS WELL AS XXXX HEALTH HAS BEEN DRAMATICALLY EFFECTED ( I AM XXXX ) THERE SEEMS TO BE NO END IN SIGHT AND I AM NOW ON THE STREETS.
Company Response: Closed with explanation
2015-07-15
Griffin, GA
Managing, opening, or closing account
Prepaid card: General purpose card
Company Response: Closed with explanation
2015-07-14
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2015-07-13
Ocean City, MD
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2015-07-13
Bellaire, TX
Money was not available when promised
Money transfers: International money transfer
Complaint: I sent money through Western Union. It has been over XXXX weeks and money is n't there. WU has simply not helped track the money and keep saying that money has been transferred to the bank, which bank denies. I have now spent number of hours trying to solve this and WU has not offered any resolution and keeps delaying the matter.
Company Response: Closed with explanation
2015-07-13
Grand Forks, ND
Incorrect/missing disclosures or info
Money transfers: International money transfer
Company Response: Closed with explanation
2015-07-12
Bellaire, TX
Deposits and withdrawals
Bank account or service: Other bank product/service
Complaint: I sent a western union ebill ( WU Pay ) for the amount of {$260.00} to Western Union which was withdrawn from my account on XXXX/XXXX/15. The should have been available in 1- 3 days. After 3 days, I did n't receive a email confirmation of the funds being available in my western union account. I called XXXX XXXX, XXXX XXXX and XXXX XXXX and was told my funds were not available because my bank did not release the funds. Each day I called I was told they were escalating my issue to the WU department and will be notified in 24 hours ( I never was notified ) .On XXXX XXXX, a representative of my credit union on I conference called Western Union. My credit union representative spoke with a Western Union representative and confirmed the funds were released on XXXX/XXXX/15. The Western Union representative stated he will escalate the issue. However, i have not received a refund of my money. I 'm concerned that Western Union is using this " lost funds '' tactic to keep funds that are somehow lost in cyberspace. How many people has this happened to?
Company Response: Closed with explanation
2015-07-10
Santa Barbara, CA
Other transaction issues
Money transfers: International money transfer
Complaint: I make a Money Transfer by Western Union from XXXX to XXXX XXXX. I receive a MTCN number for the transaction, but when I went to take the money the western union agent do not have all the money necessary to pay me ( total amount of {$180000.00} - american dollars ). So I receive two checks : one of {$100000.00} and other of {$80000.00}.
The problem is that when I deposit these checks in my bank accounts XXXX XXXX Bank XXXX the bank refused the check of {$100000.00}, saying that the check does not have founds and close my account and hold this check for many days. When I receive the checks back I try to talk with the Western Union, but I do not receive any answers or help even trying to talk with different agents. The XXXX XXXX Bank refused the check too.
I would like to take my money in cash as soon as possible. I am waiting for a solution for about 3 weeks and I can not wait anymore.
Company Response: Closed with explanation
2015-07-09
Richmond, VA
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2015-07-09
Dublin, OH
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2015-07-08
DE
Other transaction issues
Money transfers: International money transfer
Complaint: {$3.00} REFUND REFUSED FROM A FAILED WESTERN UNION XXXX XXXXI MADE A MONEY TRANSFER THROUGH WESTERN UNION AT THE XXXX STORE XXXX XXXX XXXX XXXX, DE ( XXXX ) XXXX MANAGER XXXX. THE TRANSACTION NUMBER SHOWED AS VALID THROUGH WESTERN UNION TRACKING ONLINE. ' '' SEE ATTACHMENT ''. HOWEVER THE RECIPIENT WAS TOLD THE XXXX NUMBER WAS INVALID. AND THEREAFTER IT WAS NO LONGER VALID WITH ONLINE TRACKING. XXXX MANAGER XXXX SAID WESTERN UNION HAS TOLD HER IT HAS CREDITED BACK THIS AMOUNT TO THE XXXX STORE BUT SHE SAYS IT WAS NOT. AND IF IT WAS THE MAXIMUM REFUND I COULD RECEIVE IS {$990.00} ACCORDING TO CORPORATE POLICY AFTER SPEAKING WITH THEM. COULD YOU KINDLY ADVISE ME WITH THIS MATTER.
MY NAME IS XXXX XXXX PHONE # XXXX.
XXXXXXXXXXXX I THOUGHT I SHOULD ADD THAT WESTERN UNION TOLD ME OVER THE PHONE THEY COULD MAIL ME A REFUND CHECK BUT IT WOULD TAKE TWO WEEKS OR I COULD DRIVE XXXX ABOUT XXXX MILES AWAY TO RECEIVE A CASH REFUND. I DO N'T BELIEVE THAT AND NEITHER DOES THE XXXX MANAGER XXXX XXXX, DELAWARE.XXXX ) XXXX
Company Response: Closed with explanation
2015-07-07
Boloxi, MS
Unexpected/Other fees
Other financial service: Money order
Complaint: When I deposited a Western Union money order into my checking account, it was not honored by Western Union. As a result I incurred {$10.00} in fees from my bank. Further, Western Union stopped payment on the money order. When I called Western Union to correct this, the person I spoke to told me to send them a copy of the money order and the money order receipt. The person I spoke to specifically told me I would not be charged any fees since the money order was valid and the problem was not my fault.
Even though I followed their requirements, They sent me a check for {$480.00}, and not the value of the original money order - {$500.00}.
Company Response: Closed with monetary relief
2015-07-07
Bridgetown, OH
Other service issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2015-07-07
South Florida, FL
Incorrect/missing disclosures or info
Money transfers: International money transfer
Complaint: 1. Wester Union have money transfer program from a Bank account to Bank Account for no charge but it never works.
2. Alternatively you will pay {$5.00} for money to be picked up at Western Union. Once I did that it put money on hold, and is asking for receiver scanned photo ID, which if I knew before committing to transaction would have canceled it. Now Western Union will not cancel the transaction without a written letter of explanation.
Company Response: Closed with explanation
2015-07-07
San Diego, CA
Fraud or scam
Money transfers: Domestic (US) money transfer
Complaint: I found a XXXX Bulldog for sale on XXXX after finding thepuppy I thought was right for me I contacted the individual whichwas through his email listed on his XXXX. After initial email at ( XXXXPDT ) on XXXX XXXX the individual responded back with a lengthy emailat ( XXXX PDT ) with pictures of puppies for sale. He inquired aboutwhat type of living conditions would the puppy be in have we everowned a puppy of this breed, etc. After XXXX emails on the XX/XX/XXXXI sent an initial {$300.00} via Western Union tracking number at ( XXXX PDT ) to XXXX XXXX at XXXX XXXX XXXX XXXX the XXXX Bulldog was said to be dropped off and ready for shipping. Later at ( XXXX GMT ) I recieved an email from XXXX XXXX stating I needed to provide a temperature controlledcrate for the bulldog that the crate provided could not be used fortravel. At XXXX PDT I sent via Western Union {$900.00} to XXXX XXXX XXXX XXXX XXXX. I then received and email with shippingdetails and arrival times of the XXXX Bulldog. On XXXX XXXX Ireceived an email at ( XXXX PDT ) stating I needed to send {$2500.00} splitup into two payments. One payment of {$1500.00} to be sent to XXXX then a following payment of {$1000.00} to be sent to XXXX XXXX.
After receiving this email my wife and I called and said we will notsend this amount and we want a full refund of all money sent and wegot hung up on.
Company Response: Closed with explanation
2015-07-07
N Brunswick, NJ
Other transaction issues
Money transfers: International money transfer
Complaint: I made a payment of {$1200.00} via Western Union. I was charged a fee of {$93.00} to make a payment from the XXXX to XXXX. {$1300.00} was the total, including the transfer fee that Western Union charges. This was on XX/XX/XXXX. I am writing this on XX/XX/XXXX. Almost a year later.
The person I was making the payment to could not pick up the funds that day, and we decided it was best to cancel and complete via another avenue given that my client was traveling and would not be in that XXXX for long and Western Unions tend to be closed early over there. Honestly, it just did not work out that day.
Since I made the payment in CASH, and I have dealt with Western Union before ( long time customer ), I thought getting a refund on the same day, back from the agent where I had made my CASH payment, would have been a trivial thing. For I have done exactly the same before.
The first thing I am told is that the {$93.00} would not be refunded to me. Which I found ridiculous in itself. Then I was told I would be given a check, because that the agent location did not have {$1200.00}. Even at this point, I reasoned and tried to look at it positively. I was given XXXX checks, signed by western union. XXXX of them was for {$1000.00} and the XXXX one was for {$270.00}. XXXX checks, I was told, because the largest they can write checks for is $ XXXXAfter speaking with the cash agent location, having them call WU, and WU kept saying to call back between 24-48hrs because there check department was independent from their customer service. Which makes no sense. the agent location by my house called them weekly and weekly they said they would call us back with a resolution.
Every single time I 've called, i 've had to first give my MTCN number, which then the customer service rep says is not in the system..I then have to explain to them it was a refund that was given and withdrawn from my account, after maybe XXXX minutes of them trying to help, I get transferred, exactly the same thing happens, they have NO CLUE where to find the transaction, then I get transferred to someone else. which at this point they find the transaction, and open a new investigation and am told that I would be called back in XXXX hrs. I always tell them I already had an investigation and nobody has called. At which point they go on to open a new XXXX anyway because they have no way of helping me either. so every time I call, I spend XXXX mins if i 'm lucky .... just to get to someone who finds the case on their computer, and reopens an " investigation ''. Nobody ever called me back. I 've been given other refunds for other transactions, but I 've never been contacted by western union regarding this XXXX particular refund. Over XXXX calls7 months ago I thought the amount of time I was spending trying to resolve this matter was reaching the total amount I was owed anyway. And I reasoned that Western Union, with due time.. actually complete their " investigation '' and refund me my money. However almost a year later, and I have lost all hope. I will now take the appropriate steps to recovering my money, even if that means bringing Western Union to a small claims court because a XXXX later. this is just complete wreck of their moral compass for conducting business.
So at this point, I 've lost the {$93.00} ( wu fee ) + the {$24.00} ( bank fee ) + {$1200.00} ( attempted money transfer which I never saw again ), a grand total of {$1300.00}. That number is still not even correct because it fails to factor in a year of un-accounted accumulated compounded interest because this whole time Western Union has held on to my funds, has invested, and paid to investor time and time again, but has failed to address the money it owes to me. Western Union has the ability to make a payment from XXXX part of world to another in a few seconds, I still do n't understand why it has taken this long for money to be refunded.
Company Response: Closed with explanation
2015-07-07
Cheverly, MD
Other transaction issues
Money transfers: International money transfer
Complaint: My wife used to send money to XXXX. she died XXXX 2015. I continued to send money but did not delete her name or add mine. requested refund of XXXX due to non contact of recipient. Faxed copy of death cert, XXXX forms of gov id and notarized signature. WU req Letter of Probate. Assets devolved to me and probate not necessary and did not occur. My wife died in XXXX and could not have sent money in XXXX. Common sense should prevail.
Company Response: Closed with explanation
2015-07-06
VT
Fraud or scam
Money transfers: International money transfer
Complaint: I was hoaxed out of money for a dog that i never got.
Company Response: Closed with explanation
2015-07-06
Ashburn, VA
Customer service/Customer relations
Other financial service: Money order
Company Response: Closed with explanation
2015-07-01
Atl, GA
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2015-07-01
Euclid, OH
Fraud or scam
Other financial service: Money order
Complaint: I purchased a money order from XXXX on XXXX XXXX 2015. When I got home I mobile deposited the money order from my phone. When I did so the bank gave me a message reading, " the funds will be put on hold for 5 days '' well I could not wait 5 days so I took the money order back to the store I purchased it from and got my my money back. I knew that the bank was going to charge me for that but after the 5 days they did not charge me. A week or so later I got a letter in the mail from XXXX stating " I cashed a check at XXXX and the check was stamped altered and fictitious '' I called XXXX and talked to XXXX XXXX and she stated I cashed a fictitious check mat XXXX and I need to bring them XXXX. I told XXXX XXXX I never cashed a check there but I bought a money order there, brought it back and cashed it cause I bought it from shop and go. She insisted I cashed a bad check. I told her a check and a money order is XXXX different tools and I gave you the money to get the money order and came back and got my money back so the store did not loose out on Money they never had. The conversation got heated and XXXX XXXX called XXXX XXXX XXXX told him I passed a bad check and I got a call from detective XXXX stating I need to pay XXXX XXXX dollars or I 'm going to get arrested and charged with passing fictitious check. I told XXXX that I did n't cash a check I cashed a money order that I bought with my money how is that a check and how is a money order I purchased with my money that I took back to the same store I purchased it from and got my money back XXXX stated " cause western union took the money out of XXXX account and would not pay them '' I said pay them for what that was a money order not a check. I ended up taking XXXX dollars more of my money to pay XXXX and I had to call western union money order to get my funds back from them. I sent certified receipt money request for to western union money order to get my money back on XXXX XXXX and someone from Western union signed for the mail on XXXX XXXX. When I called western union they stated they do n't have the forms I said someone signed for it on the XXXX. The lady XXXX at Western union told me to fax to her and I said I do n't know what is going on but you all have the paper work and I should n't have to be resending anything you already have it. To make a long story short the money order had a stop payment on it and I did n't put it there and they did n't pay XXXX I did so now I need my XXXX dollars from Western union and they giving me the run around.
Company Response: Closed with explanation