WESTERN UNION COMPANY, THE

2015-08-24

IA

Money was not available when promised

Money transfers: Domestic (US) money transfer

Complaint: Western Union claimed my friend would get the money in minutes. I did the entire process correctly and even called to verify everything and speed u the process. The lady on the line told me everything was set and the money was available for pick up. My friend waited hours then was told it was still on hold. I had tried to cancel my transaction XXXX just to be told my money would n't refund to me for 3-5 days even though it never even went anywhere to begin with! This was my first time ever using this service and my last!
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-23

MO

Other transaction issues

Money transfers: International money transfer

Complaint: never received first cardss : XXXX : XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-23

Alexandria, VA

Fraud or scam

Money transfers: International money transfer

Complaint: For whom it may concern, I did a money transfer from United States to XXXX, bank account to bank account transfer ( XXXX XXXX XXXX to XXXX ) on XXXX XXXX, 2015. I contacted the receiver in XXXX on XXXX XXXX, 2015, he still have n't received it yet. I contacted Western Union, and provide them my receipt and transaction tracking number which is XXXX, ask them to help me to tracking the transaction. However the custom services in WU told me, they do n't know where does this money went to, and this transaction is not in the system at all, they need to renew the transaction in XXXX to XXXX hrs. I waited until XXXX XXXX, 2015, nothing happened, I called WU again, after being transferred XXXX to XXXX times, they told me they have to renew the transaction again in XXXX to XXXX hrs. again. Since WU lost my money in the transaction for a month and without notifying me, and when I contact them they just have no reaction at all, which made me think WU has some fraud or scam issue, I lost confidence and patience with WU. I had to make a transfer through XXXX XXXX XXXX, which spend another {$300.00} along with {$35.00} transaction fee, in order to make it on time.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-22

NY

Other service issues

Money transfers: International money transfer

Complaint: i have been dealing with western union, XXXX on line for years and all hae sudden they have banned my name so I can not use the and refuse to tell me the reasonreason why
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-21

Niverville, NY

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-20

Buechel, KY

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-20

Gloucester City, NJ

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-20

San Angelo, TX

Other service issues

Money transfers: Domestic (US) money transfer

Complaint: I tried to track and change a pass code or test question from one of my employees to western union at their toll free #. They stated that I needed to call from the phone # of the purchaser. That 's stupid for a receiver but for a sender? My complaint is. I asked for a telephone # or email for a supervisor and was told they did not have the contact information. I told him that I knew he was lying and to get the information for me. Then he said " I do not have direct contact with my company. '' As you can plainly see this is a bald face lie and borders on the sanctimonious bull that scammers and politician use. I get company policy but I do not accept and will not be lied to without complaint. XXXX was the person I spoke with at the XXXX #.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-20

Walthill, NE

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-18

Wash, PA

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-18

San Antonio, TX

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-17

Lexington, NC

Other service issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-17

KY

Fraud or scam

Money transfers: International money transfer

Complaint: I was recently scammed. I sent a wire transfer to a person named XXXX XXXX, delivered to XXXX on Monday XXXX XXXX, 2015 at XXXX. The transaction took place at XXXX in XXXX Ky, and the MTCN tracking number was XXXX. Someone was supposed to be meeting me with a package with a stamp to win a prize. I realize now how foolish this was. I have called Western Union automated line and the funds have already been dispersed. Do I have any recourse? I have reported this fraud to my financial institution XXXX XXXX XXXX XXXX in XXXX, Ky.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-17

N San Juan, CA

Incorrect/missing disclosures or info

Money transfers: International money transfer

Complaint: To whom this may concern, For my records, I would like to obtain all documents related to XXXX. This should include signature cards, paperwork, etc. I would like this information because I believe there may be an Electronic Funds Transfer error in relation to XXXX and as a consumer I have the right to dispute and review transfers such as these. All right reserved.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-13

PA

Money was not available when promised

Money transfers: Domestic (US) money transfer

Complaint: I went to a Western Union agent and sent money to my wife, I am in XXXX she is in XXXX After completing the transaction on my end my wife showed up presented her valid Photo Drivers license and they have refused to give her the money because they say they cant issue it because of her name is to common based on regulations issued by the XXXX, when I contacted them this is what they say we have to provide I am not comfortable sending ID information through XXXX XXXX & how can they guarantee it will remain secure. And how would the agent at the mom & pops store even know if I send it to WU and they do not have a computer or a screen on their register to even verify it is my wife.. here is what they have said on XXXX ... ... ... ... ... .To complete this transaction, Western Union will need to obtain and review a copy of the receiver 's government-issued photo ID, for example, a passport, driver 's license, or any other national ID and additional verbal details. The copy needs to include both sides of the ID, and any government-issued photo ID, from any country, is acceptable. The customer should also include their place of birth XXXX city and country XXXX if not listed on the ID, occupation and residential address. Please also make sure the following information for the receiver is filled out in XXXX in the message to Western Union : Full legal name of the receiver : City and Country of BirthDate of BirthID NumberID TypeIssuing country : ID Expiration DateResidential addressOccupation ( please specify position, or business area ) .... for me to get a refund They want this ... ... ... if the receiver is not able to provide the required ID, a Letter of Explanation ( " XXXX '' ) is needed to let us know why the customer is unable to provide ID. If the customer must pursue this option, the following information must be provided in the LOE by the sender : Content of Sender Letter of Explanation : o MTCNo Full legal name of the receivero Date Of Birth of the XXXX City and Country Of Birth of the receivero Relationship between sender and receivero Purpose of the XXXX Explanation why ID copy can not be providedo Occupation of the XXXX Address of the receivero Sender 's signatureproblem is she has a valid photo id, I explained to them that I am not comfortable sending this info to them after having problems with my Identity being used or taken ... .As a disable/retired U.S. Veteran I understand being secure but they are asking me to give information my bank does n't even have, nor do I provide anyone ..How is some of this relevant to a simple money transfer??? and also what does our birth information and occupation having anything to do with it..That information would n't be on her Photo driver 's license anyhow
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-12

Mount Pleasant, SC

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-12

Doral, FL

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-11

Greentown, PA

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-10

Shirleysburg, PA

Fraud or scam

Money transfers: International money transfer

Complaint: On XXXX XXXX, 2013 I sent {$100.00} through Western Union located inside XXXX to XXXX XXXX XXXX in XXXX. XXXX XXXX never received the money. Upon filing a claim with Western Union I was informed by their customer service that the money was sent to XXXX by mistake and some one by the name of XXXX XXXX received the money. I was told that Western Union will launch a investigation and will refund the money back to me. In XXXX I received a letter from Western Union I was told that transfer was paid correctly. I was shocked because it clearly says on Western Union receipt that money was suppose to be sent to XXXX XXXX in XXXX. I have made numerous calls over the span of 2 years and every time I was told that mistake was made on the part of Western Union but there is no resolution. Everytime I was told that someone will get back to me. No one has called me back. Attached please see the following items. 1 ) Receipt from XXXX for {$110.00}, copy of hand written form that I completed with the name of receiver and country, receipt from western union with the name of receiver and country, letter from Western Union.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-10

Fort Lauderdale, FL

Wrong amount charged or received

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-09

San Gabriel, CA

Other transaction issues

Money transfers: International money transfer

Complaint: I sent {$200.00} to my brother in law XXXX XXXX XXXX in XXXX XXXX on XXXX XXXX. Western Union XXXX WU XXXX placed a hold on funds requesting further information for the reason that XXXX XXXX name is on the sanction list. I provided copy of XXXX XXXX 's Passport, ID, Address, DOB, Employer, Employment, Place of Birth information. I call 7 times to check the status of this money transfer. But each time, Western Union would give me run around. Following are the different responses I received from WU:1. Stating that hold is being worked on by a certain Government Agency and there is nothing WU can do about it. 2. Oh, we never received your email and documents3. Please provide us information about his employer4. Resend us documents5. We will call you ( they never did ) At this time, I just want my money back. And I will be very upset if they keep their {$10.00} fee
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-08

Atl, GA

Lost or stolen money order

Other financial service: Money order

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-08

Atl, GA

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-08

Fairfax, VA

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-07

Discovery Bay, CA

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: I went to Western Union to send money to my son in XXXX, CA on XXXX XXXX. XXXX XXXX at XXXX I sent my son the tracking number. XXXX XXXX my son went to pick up the money. He was given a conformation number by Western Union to give to a cashier to pick up the money. When he gave the conformation number to the cashier he was told that the transfer was declined. He called me, I called Western Union and was told the money was picked up on XXXX XXXX at XXXX. I called back on XXXX XXXX to make a report because my son did not receive the money. I was told that it would take XXXX days for them to investigate. I feel this is a practice that is ridiculous and disrespectful to the consumer, me. I sent the money because my son needed money next day. Why do I have to wait XXXX days!!!! Someone has my money and I want to know who!!!!!
Company Response: Closed with monetary relief

Disputed: No Timely Response