WESTERN UNION COMPANY, THE

2015-10-29

Damascus, PA

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-29

Lockport, IL

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-28

Colo Spgs, CO

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-28

Silver Spring, MD

Money was not available when promised

Money transfers: International money transfer

Complaint: This is about Western Union money transfer to another country. I sent a money transfer in XXXX XXXX, 2015 to a relative who is not very mobile and is easily tired. My relative went to the Western Union agent in that country and was told that there was an error. I called up Western Union and was told to cancel the transaction and that the money will be refunded to my bank account and to make another WU transfer. I cancelled the first transaction and made another transfer. For this XXXX transaction dated XXXX XXXX, 2015, my relative was told that there was an error but the agent can not tell what the error was. I verified with the Western Union here in the USA and was told that the money was ready for pickup and there was no error. I was told that my sister can go to the agent again XXXX! ) and to call the customer service in that country if my relative is not able to get the money. The service I used was the transfer in minutes using my debit card. Knowing the condition of my relative, I thought it is best not to use Western Union anymore. So, I cancel this XXXX transaction just now and ask for a refund. I am writing so that consumers know about this experience and that Western Union improves the services of their agents in other countries. Meanwhile, my relative and I faced inconvenience, wasted our time and agitated us.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-28

WI

Money was not available when promised

Money transfers: International money transfer

Complaint: Money has been sent by Western Union to private party in XXXX. I received information that money can be received in XXXX XXXX WU reps. XXXX women walk for XXXX miles to get it but in XXXX reps told her that is WU system doesnt work. She has to walk back by rough road w/o pavement.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-28

Chicago, IL

Other transaction issues

Money transfers: Domestic (US) money transfer

Complaint: I was wired money by my sister across the country. I went to the nearest western union licensed against. There were probably XXXX or XXXX other customers in the store. I go to grab a slip that I 'm supposed to write my private information on including : my password, phone number, address, and that same information about my sister the sender of money. When I ask for a form to fill out he says do n't worry about just tell me the information. So I provide him with the information but because it is not written down I believe he put the password in wrong. He says " The passwords wrong I can help you '' and go 's to another person. As I 'm on the phone with customer service I hear him making derogatory and discriminating remarks about XXXX and refusing to answer customer clients. He seemed to have XXXX friends hanging out with him and was only interested in getting the rest of us out. When I reached customer service via phone I explained to the guy on the phone that I am attempting to receive money but the agent claims he 's locked out of the system, so the phone guy told me to tell the agent to call a certain number. The Agent say " No, I do n't feel like it right now, maybe if you come tomorrow. '' I relay this to the guy on the phone who I then attempt to get the agent to talk to. the againt says " No, You should go. '' So then I tell the guy on the phone I 'd like to file a complaint about this again. The guy on the phone says he needs his name and agent license number. I have neither so I ask the agent and his reply is Get out. Ultimately I never got his name or license number, but I did get the store address and name, and he is the only guy behind the counter during the day time. He also Never gave me the money I came in for although now he and all of his friends in the store had the private information for withdrawing the transfer.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-27

Chestnut, NJ

Other service issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-26

Paducah, KY

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-26

Chester, VA

Money was not available when promised

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-26

New Britain, CT

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-10-26

Peabody, MA

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-26

Main Office, VA

Other transaction issues

Money transfers: International money transfer

Complaint: I have tried to transfer money to a bank in XXXX and WU wrote, on XXXX XXXX, 2015, that the transaction went through : XXXX XXXX, Thank you. The payment for your money transfer has been received. It will be available in XXXX XXXX XXXX XXXX XXXX account by XXXX XXXX, 2015. If you have any questions, contact us anytime. Thanks for using Western Union. XXXXThis is your proof of payment for the money transfer below. XXXXYour tracking number ( MTCN ) is : XXXXTransaction Date : XXXX XXXX, 2015 XXXX ETHowever, on the same day ( XXXX/XXXX/2015 ), I received this email : Dear XXXX XXXX , Money Transfer Control Number ( MTCN ) : XXXXWe have received your order, however, we regret we are unable to process your transaction at this time. If you feel this action is in error or have further questions as to why your transaction was declined, please contact us online or by phone at XXXX. We regret any inconvenience this action has caused. As an alternative, you may send money using cash from a Western Union Agent location. You can find an Agent location on our Web site. For additional information, visit us at www.westernunion.com. Thank you for using Western Union! then, on XXXX XXXX, I receive this email : Dear XXXX XXXX, Your tracking number ( MTCN ) is : XXXXWe received your request to cancel your money transfer. If your account has been debited, we 'll refund the money transfer amount and fee to you. Send money at one of our agent locations. Find your nearest agent location now. Thank you for using Western UnionNow, I have never sent a request to cancel the money transfer ; this is a lie. I have received the refund, however I was charged for the transaction! It 's a matter of principle that the business should not charge for their botched service. Even if the fee is just {$5.00}, it is outrageous. I have filed complaint with WU on XX/XX/XXXX but I am yet to hear from them and my call to WU today was as if I was talking to a wall. The customer service assistant could not help me. " Money Sent from XXXX to XXXX XXXXThank you for submitting your question, we will be getting back to you in 1 business dayReference Number : XXXX ''
Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-22

Harrisburg, VA

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-21

Lb, CA

Other service issues

Money transfers: International money transfer

Complaint: I did an online money transfer to Western Union in the amount of {$500.00} ; which was paid through my bank and funded onXXXX/XXXX/15. One day after, I called just to make sure that they receive he money I wired and I was told that I can go ahead and tell the receiver in the XXXX that the money can be picked already. My aunt who is senior citizen had been back and forth to the pick up location in XXXX and was told that the money is " held " by the sender. I had made XXXX other calls to Western Union and each time they told me to be rest assured that the money can be picked up already. I called again today and low and behold I was told that it 's till in progress! This is ridiculous and very dishonest not counting the hassle it caused to my family.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-21

MD

Other transaction issues

Money transfers: International money transfer

Complaint: I sent money using Western Union to my stepson in XXXX. ( My tracking number ( XXXX ) is : XXXX Transaction Date : XXXX XXXX, 2015 XXXX ET ) The money was a direct transfer from my bank account to my stepsons bank at XXXX. After calling Western Union on XXXX the lied an told me that my bank will not release the funds for 5 days but in fact the money was Debited on XXXX and posted on XXXX/XXXXMy stepson is not able to get the money even after calling western union as instructed when I did the transfer. They told him that I needed to call western union before he could get the money. When I called thats when the lied about my bank holding the money for 5 days. This is clearly a kiting scheme by Western union to hold all money transfer funds so they can make more money using customers xash
Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-19

Washington, DC

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: I am writing because Western Union is not taking sufficient steps to prevent fraud or identity theft against consumers. I received a letter in the mail stating that I had transferred funds on a specific date and that these funds had not yet been retrieved. As I had never transferred funds through Western Union, I contacted their Consumer Fraud Hotline. After explaining the situation and citing the specific letter I had received, the representative was able to tell me the location of the transaction and that cash had been sent using my name, address, and date of birth. I explained that I had not made that transaction and that I did not know the person to whom the funds had been transferred. Even after explaining this, the representative failed to even apprehend that I was trying to report a fraud. He simply offered to refund me money. I explained that I had not actually lost any money, as someone else had sent their own cash using my name, and that I simply wanted to report fraudulent activity. He stated that all Western Union could do was to block any use of Western Union under my name ( such that, even if I myself wished to use Western Union in the future I could not do so ). I asked if there was any way to notify me if someone tried to use my name in the future. He stated that there was not. I then asked if he could send me some confirmation that any use of my name would be blocked in the future. He stated that they did not have the capacity to do so. I asked to speak to a supervisor and he also refused to either send me written confirmation that use of my name to transfer funds would be blocked in the future and also stated that they could not notify me in the future if someone attempted to use my information to transfer money. I expressed concern that this was inadequately protective of consumers and the supervisor still stated that there was nothing more that he could do. He did not offer to open an investigation into the individual who had made the transaction ( even though the name of the recipient of the fund was listed on the letter I received and provided to Western Union by me ). This supervisor 's name was XXXX and his identification number was XXXX, a supervisor in the Consumer Protection Unit. The conversation took place on XXXX/XXXX/15 at about XXXX XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-19

VT

Fraud or scam

Money transfers: International money transfer

Complaint: I sent money by western union to a person XXXX to adopt a XXXX XXXX puppy then got hit up for insurance, a new crate, then the deliverey person got robbed and needed even more money. I was scammed bad. I want other people to be aware of this. I sent XXXX of my hard earned money for nothing.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-17

Other transaction issues

Money transfers: International money transfer

Complaint: My employer transfered my salary through western union on XXXX XXXX has yet to credit my account. After many calls and lies ranging from the money was stolen by the bank and is in my account I find out that the western union in America still has not transfered the money and it with them. A second payment made a week later turned up in my account this week. Wu who denied having the payment now admit that it was their mistake. How can I make a complaint and ensure that western union are made accountable for this?
Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-15

Deltona, FL

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-15

Great Neck, NY

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-14

Boise, ID

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-14

Bremen, GA

Other transaction issues

Money transfers: Domestic (US) money transfer

Complaint: I went to a Western Union provider and filled out the order to send {$470.00} but added a " test question '' because the recipient had his wallet stolen and did not have an ID. The transaction went thru and printed me a receipt. The charge for the service was {$40.00} When my friend went to pick up the money he could not because the " test question '' was not listed on the transaction. The reason is that Western Union has a rule that you can not send amounts over {$290.00} with a " test question ''. So he could not get the money. I called and they told me to go back and get a refund. So I did but they said they would not refund the {$40.00} fee for sending the money. I do n't understand how they can charge me for this when I was not informed that this transaction would not be deliverable. I was printed a receipt. Their system should have not let this " undeliverable '' transaction to complete. I think their software should have kicked this back and should have not allowed this transaction to complete. I want my {$40.00} back
Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-10-13

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-13

Fort Worth, TX

Fraud or scam

Other financial service: Check cashing

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-13

Foy, CA

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response