WESTERN UNION COMPANY, THE
Consumer Complaints
There are over 2645 complaints on file for WESTERN UNION COMPANY, THE. Dated between 2019-12-05 and 2013-04-04.
Complaints Page 67
2015-12-14
San Antonio, TX
Other service issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2015-12-10
La Porte, TX
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2015-12-10
Clementon, NJ
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2015-12-10
Westland, MI
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2015-12-10
State College, PA
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2015-12-08
Beckley, WV
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2015-12-07
La Crosse, IN
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2015-12-07
Queens, NY
Wrong amount charged or received
Money transfers: International money transfer
Complaint: western union advertise on they side real-time currency ratesthis rate much different from actual rate you receiveagent from kiosk try to blame western union about this spared and western union supervisor blame agent. on they site on the moment I send the money rate was XXXX and I receive XXXX Today on forex USD to XXXX is XXXX
Company Response: Closed with explanation
2015-12-03
Biggersville, MS
Fraud or scam
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2015-12-03
Kansas City, MO
Fraud or scam
Money transfers: Domestic (US) money transfer
Complaint: Sent money to person by Western Union XXXX and the person money sent to did not pass it on to the person that it was suppose to go to
Company Response: Closed with explanation
2015-12-03
Moapa, NV
Money was not available when promised
Money transfers: International money transfer
Complaint: Hello, I used Western Union ( WU PAY ) service to send money to XXXX for emergency on XX/XX/XXXX. I call WU on XX/XX/XXXX to see if they got money from my bank yet and they said due to technical issue so they have not received the money yet. I called my bank company to check if my money has been sent to WU and I was told that money has sent to WU. I called WU pay back and explained to them and was told to call back in 24 to 48 hours to check the status of the money. I called them back daily after the XXXX and until the XXXX I got an email like this : " Your payment was received on XXXX. We sought the assistance of our escalations team to allocate your payment to the order. We had a technical issue that was identified and in the process of fixing it. We will notify you once response is receive. We do apologize for the inconvenience. " I called them right after the email on the XXXX and was told my transaction has been cancelled and I will receive the refund within 3-5 busniness days. I questioned them why did not they notify me about the cancellation and the answer was : " you did not receive an email from us yet? I am so sorry if you did not " Today is XX/XX/XXXX and after spent 5 hours of talking, waiting from dept to dept I still have not received my refund yet.
Company Response: Closed with explanation
2015-12-02
Brooklyn, NY
Other service issues
Money transfers: International money transfer
Company Response: Closed with explanation
2015-12-01
Hialeah, FL
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2015-12-01
Oxford, GA
Other transaction issues
Money transfers: International money transfer
Complaint: This complaint is against Western Union Money transfer servicesI initiated a transfer on XXXX XXXX 2015 for the amount of {$180.00} to be collected at an agent location in XXXX. XXXX # XXXX.
After waiting 2 weeks without the receiver getting the money I called WU on Fri XXXX XXXX XXXX was told that there was a system issue with Western Union and the transfer would be escalated. I was told to wait for 24 to 48 hrs to receive a confirmation and was assured that the supervisor would call me back within this time frame with any updates.
I did not get any form of confirmation or communication from Western Union.
I called back again on Sunday XXXX 2015 and spoke to supervisor whose first name was XXXX and operator number XXXX. She again claimed that she will escalate the issue and call me back with a resolution. I also requested the transaction to be cancelled during this phone call which she assured will happen.
Again I receive no communication.
Called back for the third time on XXXX XXXX 2015, was repeated the same scripted dialogue. I have not yet received any updates from Western Union regarding my transaction.
Prior to my first phone call I was never informed of any issues and the " transfer tracker '' on the website still shows the transaction on progress.
I would like to cancel the transaction and receive my money back at the earliest.
Company Response: Closed with explanation
2015-11-27
Ridley Park, PA
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2015-11-25
Shulerville, SC
Incorrect/missing disclosures or info
Money transfers: International money transfer
Company Response: Closed with explanation
2015-11-23
Greensboro, NC
Other transaction issues
Money transfers: Domestic (US) money transfer
Company Response: Closed with explanation
2015-11-23
Copper Center, AK
Money was not available when promised
Money transfers: Domestic (US) money transfer
Complaint: On Friday, XXXX XXXX, I scheduled a money transfer of {$450.00} through Western Union ( WU ) to my son in Oregon through the Wupay ( billpay ). On Monday, XXXX XXXX, money was sent by ACH from my bank account to WU. The money as advertised should arrive in 3 days on Wednesday, XXXX XXXX. The money did not arrive so I called WU. They said that they had n't received the money and to wait a few days but in the meantime they would escalate the transfer to research. I called at XXXX Friday, XXXX XXXX about the status and they said it was still not funded but it had been escalated and should just be a couple of hours. They left me a voice mail to provide them a confirmation number from my bank. I called back at XXXX, Friday, XXXX XXXX gave them the confirmation number and heard that the money still was not received but they assured me that it would be resolved because they resolve these within XXXX hours. I called them again on Saturday, XXXX XXXX because they said the money was still not received. The customer service supervisor launched a XXXX way call with my bank and got the ACH transfer code. I was on the phone with them for over 2 hours. As of today, Monday, XXXX XXXX, it appears they did receive the money on Monday, XXXX XXXX but my son still does not have access to the money. Here is the recent email : Dear XXXX, I hope all is well.
Your payment was received on XXXX. We sought the assistance of our escalations team to allocate your payment to the order. We had a technical issue that was identified and in the process of fixing it. We will notify you once response is receive. We do apologize for the inconvenience.
Should you require further assistance please do not hesitate to contact us.
Best Regards, XXXX XXXX, Customer Care OperationsXXXX Regional Operations Center -- -Basically, they have had my money for over a week. It is ridiculous that they kept putting me off like it was not their responsibility to figure out and should be paying me interest on that money.
Company Response: Closed with explanation
2015-11-22
New Bedford, MA
Other transaction issues
Money transfers: International money transfer
Complaint: I sent a friend {$100.00} via Western Union. On two occasions the recipient has attempted to pick up the money and on both occasions has been denied payment. I called Western Union customer service where I was told by the person I spoke to and then that person 's supervisor that Western Union has no control over it 's agents and whether or not they pay recipients. When I tried to cancel the transaction Western Union 's customer service refused without reason they simply said that they are not authorized to cancel a transaction which I do not believe. First their agents do n't have to pay funds contracted by Western Union to pay and then Western Union will do nothing to remedy the problem, and their agents rather than the intended recipient end up with the money? There has to be consumer fraud going on and being perpetrated by Western Union in my opinion.
Company Response: Closed with explanation
2015-11-22
TX
Other transaction issues
Money transfers: Domestic (US) money transfer
Complaint: On XXXX/XXXX/15 I initiated a money transfer via Western Union at XXXX store # XXXX to my bank which is out of state. I needed the cash there for payment of bills, and usual household expenses.
On XXXX/XXXX/15 I received a text message from Western Union stating the deposit was delivered to my bank.
On XXXX/XXXX/15 I called my bank, XXXX Bank, who stated they did not have any record of a deposit in the amount I sent.
XXXX/XXXX/15 I called Western union. In a recorded phone conversation, I was told that the money was rejected by my bank, as they do not accept western union transfers and I could return to the agent immediately to pick up my cash.
Arrived at the agent location and western union denied my refund stating it was delivered to XXXX Bank.
I called XXXX Bank again. The money is still not showing in my account.
At this point, I have lost {$1000.00}. I have receipt to prove the money was given to the teller, and neither XXXX or Western Union will account for the location of my money.
Company Response: Closed with explanation
2015-11-20
SC
Lost or stolen money order
Other financial service: Money order
Complaint: Western Union is refusing to release funds of a money transfer and has given no good explanation other than " needs further validation ''. We, sender and receiver, contacted customer support repeatedly, even provided a letter from bank attesting that funds were released to WU on schedule - but not to avail. I attach the email from the money sender to WU with relevant details.
Company Response: Closed with explanation
2015-11-19
San Antonio, TX
Money was not available when promised
Money transfers: International money transfer
Company Response: Closed with explanation
2015-11-19
Colver, PA
Fraud or scam
Money transfers: International money transfer
Company Response: Closed with explanation
2015-11-18
Other transaction issues
Money transfers: International money transfer
Company Response: Closed with explanation
2015-11-18
Manhattan, NY
Wrong amount charged or received
Money transfers: International money transfer
Company Response: Closed with explanation