WELLS FARGO COMPANY

2017-03-24

Grand Prairie, TX

Other

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-24

Centropolis, KS

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Untimely Response

2017-03-24

Wildomar, CA

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-24

Ledgewood, NJ

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-24

Bedford, TX

Loan modification,collection,foreclosure

Mortgage: VA mortgage

Complaint: Please consider this correspondence to be formal notice that our mutual client is hereby appealing the denial of loan modification because your company failed to evaluate this borrower for all loss mitigation options available in violation of Regulation X, 12 C.F.R. 1024.41 ( c ) ( 1 ) ( i ). The denial letter that you provided indicates that your company failed to evaluate this borrower for HAMP Tier II or an equivalent program that should have been available as an option. Please re-evaluate this borrower for all mandated and in-house loss mitigation options. In addition we request that you suspend foreclosure during this appeal in accordance with Regulation X, 12 C.F.R. 1024.41 ( g ). They did not do their diligence in obtaining the approval to complete a additional loan modification to assist the client in obtaining their loan with the VA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-24

Blackwood, NJ

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-24

NC

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: If you XXXX the " homeowners protection Act '' it 's described as 'Homeowners Protection Act ' A law designed to reduce the unnecessary payment of private mortgage insurance ( PMI ) by homeowners who are no longer required to pay it. The Homeowners Protection Act mandates that lenders disclose certain information about PMI. In my situation I am not being protected from Paying PMI unfairly ... ..but rather unfairly being required to carry it through XX/XX/XXXX. Let me explain : my property 's appraised value at closing of my loan in XX/XX/XXXX using by bank 's preferred Appraiser was $ XXXX, my current principal balance is {$260000.00} making my Loan to Value : 76.19 % under the 80 % requirement needed to " drop PMI ''. However my lender is not using the appraised value to calculate my LTV but rather my purchase price of : {$310000.00}. They present my " LTV '' on their website as : 84.9 %. At first I struggled with their own representatives to be able to explain what was happening and why my Loan to Value was being calculate with a number that was not my value. Only after running the ranks did management explain that they were following the law laid out in the " Homeowners Protection Act ''. Imagine my dismay, learning that the law that is named to protect me is cheating me out of {$35000.00} of my homes equity??? Even better yet their website tells me that the approx. date I will reach 80 % Loan to Value is XX/XX/XXXX ( rough math tells me I am looking at approximately 30 more months/payments of PMI in the amount of {$170.00} or {$5200.00} over that period ) That 's a real kick in the teeth. Can you please help change this act to protect Homeowners from paying Private Mortgage Insurance unfairly?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-24

Jacksonville, AL

Incorrect information on credit report

Credit reporting:

Information is not mine
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Untimely Response

2017-03-24

Struthers, OH

Incorrect information on credit report

Credit reporting:

Account status
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-24

VA

Credit decision / Underwriting

Mortgage: Conventional fixed mortgage

Complaint: In the winter of XX/XX/XXXX I went to Wells Fargo for a Pre-Approval letter to purchase a duplex investment property. The loan person XXXX spoke about what good investments rental properties are and said I would need to put up 20 % as a down payment as oppose to VA loans. She gave me a letter stating just that on Wells Fargo letterhead. I negotiated the sell price based on this information, went under contract and submitted it to the bank. Well after ratifying the contract, I got a email from XXXX listing addition items needed to proceed. The last bullet was a note saying " by the way, it 's not 20 % but 25 %. Needlessness to say, I was neither happy about the content, the mis-information or the manner in which it was now being made known. I complained to every level of Wells Fargo and told that nothing could be done but as a token appeasement for this multi XXXX dollar error, the bank would refund me the cost of the appraisal at closing. That did n't happen either. It toke about XXXX weeks. Flash forward to XX/XX/XXXX. I get a escrow shortage letter like none I 've ever seen before for this property. First of all, I have only had the mortgage a year. Secondly, the letter states that even if I pay the lump sum of nearly {$700.00}, my mortgage will still go up about {$70.00} a month and if I do nothing over {$100.00} increase! So I called for an explanation. First I was told that the shortage was caused by tax and insurance increases. I challenged that and the story changed. I have been told that the real reason is that at closing I paid for my flood insurance up front as I was directed to do. Wells Fargo was to escrow for the following year over XX/XX/XXXX and did n't. This is again a bank error and I should n't have to pay for it with a substantial monthly rate increase. I have again complained and have had communication with Wells Fargo 's corporate office. This process has been going on for some time and XXXX of deadlines for resolution have been extended. The last XXXX was XX/XX/XXXX. Got the the call. New date XX/XX/XXXX. It did n't take long to make these mistakes. I have been with this bank for 20 years and deserve better. Please Help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2017-03-24

Ocklawaha, FL

Account opening, closing, or management

Bank account or service: Cashing a check without an account

Complaint: I have a mortgage account with Wells Fargo Bank. I had a overage in my escrow account which they sent me a check for. I do not have any other accounts with Wells Fargo Bank. I went into a branch to cash the check and was told I did not have an account with the bank and would need to pay a {$16.00} fee to cash the check which was made out to me and my wife drawn on Wells Fargo Bank. The branch manager got involved when I asked why a fee when I have an account and she told me the mortgage account did not count as an account for cashing a check. She suggested I could deposit it into my mortgage as a principal payment but would not cash it for cash. My wife has also signed the check but after discussing waiving the fee she refused to process the check without my wife present.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-24

Norris, GA

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-24

Tampa, FL

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-24

Andover, NJ

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2017-03-24

Jasper, FL

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-24

Houston, TX

Managing the loan or lease

Consumer Loan: Vehicle loan

Complaint: On XXXX XXXX, 2017, last date to pay vehicle note before penalty, I received call from Wells Fargo Dealer Services. XXXX ID XXXX informed me of late fee due today. I reminded her that the XXXX day was today and no late fee should be applied. She continued with the amount of the late fee : {$100.00} ; and said that the late fee is added the XXXX day. Why should it even exist when the consumer ( me ) is paying on the XXXX day? I refused to pay her total {$450.00} that includes the said late fee, but paid the monthly {$350.00} ( {$350.00} ) over the phone. Each time I have had difficulty with Wells Fargo Dealership and presented my concerns to CFPB, it was resolved with justice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-24

Discovery Bay, CA

Fraud or scam

Money transfers: International money transfer

Complaint: On XX/XX/2017 I went into the Wells Fargo XXXX, CA branch. The banker XXXX XXXX XXXX initiated a wire transfer of {$2500.00} that needed to go to my fianc in XXXX XXXX. On XX/XX/2017 the funds were released from my account. I showed my fianc the information on XX/XX/2017 and he brought to my attention that the banker did everything incorrect because XXXX did not include my fiance 's account number or his name. On XX/XX/2017 I went to the bank and spoke with XXXX about the issue, he then called the wire transference to have it amended ( corrected ). I asked if he could print me out of a paper of the correction so that I could make sure everything was correct but he was very rude and refused to do so. Then I was told it would be there the following Monday. The next day, XX/XX/2017 I called the wire transference to make sure everything was accurate, their phone number XXXX and spoke to a representative. I found out that when the banker did the amendment he input the incorrect account number. So I had to have the account number corrected. That same day I rushed to the bank because my fianc showed the original document to his bank and his bank told him that transfer is missing information.The missing information was for the intermediate bank. Once again, XXXX and another banker XXXX XXXX had to do an amendment. Again he refused to print me out the corrections. I asked how I will get my money back if it is not there on XX/XX/2017 because he was always making mistakes and now I do n't know where my money is. He told me that they could credit my account for {$2500.00} by the time I leave in XX/XX/XXXX. On XX/XX/2017 I went into the branch to speak with a branch manager because the money was still not available to my finance even after XXXX guaranteed me that it would be available on XX/XX/2017, I wanted them to credit my account just like XXXX promised they would. I asked for a branch manager and instead another banker came, XXXX XXXX. He called the wire transference team to locate my money. No one knew where my money was, which is completely crazy and suspicious. XXXX then brought over the servicing manager, XXXX XXXX. She was was very rude and dismissive. She spoke with the wire transference team and they put a trace on my money. She also kept avoiding my questions about crediting my account, even though XXXX said that they had did that become and XXXX promised they would also. XXXX said it would take 2 days for them to track my money and said she would update me. I received XXXX phone from her when she said she would call me frequently with an update. On XX/XX/2017 I spoke with a supervisor at the wire transference, XXXX who refused to give me her last name so that I could follow up with her directly about my transfer. She told me that the information from the latest amendment did not have my fiance 's name or account number. So ANOTHER amendment had to be done because everything was incorrect AGAIN. I then called the corporate branch in XXXX XXXX, CA. I spoke to a representative who was VERY rude and offered no help to my solution. She would n't even let me speak to her supervisor. I then spoke to someone at the executive branch and they flat out told me they could not help me and that I would need to speak with the regional manager for my area. I asked for his contact information and the lady said his name was XXXX XXXX and his phone number was XXXX. When I called the number it was wrong and for a completely different company!! It was for XXXX XXXX and XXXX XXXX. I have been getting the run around for nearly three weeks now. I am aware of Wells Fargo fraud scandals. I am concerned that this may be another act of fraud from Wells Fargo. It is concerning that no one in Wells Fargo knows where my money is and will not offer any help at all. This is the worst bank ever
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Untimely Response

2017-03-24

Portland, OR

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt resulted from identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Untimely Response

2017-03-23

Kragnes, MN

Using a debit or ATM card

Bank account or service: Savings account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Untimely Response

2017-03-23

SD

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: Wells Fargo has charged me excessive overdraft fees in relation to a already posted debit card purchase for {$7.00} and charged me a overdraft fee for withdrawing {$40.00} from my checking account and I knew I was overdrawn by {$33.00} by my own fault. I spoke to customer service and they reduced the fees somewhat to a lesser value {$48.00} vs {$100.00}. But I believe in the past history of wells Fargo charging excessive fees, all overdraft fees should be erased and a apology should be issued.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Untimely Response

2017-03-23

East Barre, VT

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-23

Warrenton, VA

Advertising and marketing

Credit card:

Complaint: My main bank had always been Wells Fargo. I called asking if they offered a better rewards credit card than the 1 % Wells Fargo reward card that I had, because I kept getting better offers. The wells fargo representative told me they did indeed have a better offer and that I could go online to sign up for it. I went online and sure enough it stated in big bold colors and words. ( 1 ) {$150.00} rewards bonus if {$1000.00} was spent in the first 3 months ( 2 ) 0 % interest for 12 months. Online it said to see if you qualify for the introductory offer fill out the forms, which I did. I clicked through and online it said I qualified for it, I also got an email congratulating me for qualifying for it and that my card would be sent in so many business days. The card arrived and no where in that paperwork did it say I did not qualify for the introductory deal. So I proceeded and put $ XXXX in charges on in with in the first 3 months. But then they started charging me interest on the card, before the 12 months was up. They also refuse to honor the {$150.00} rewards introductory bonus. They are saying if I had read the fine print it would have said if I have another wells fargo credit card I would not qualify for intro bonus. But that is hogwash, no where did it say I did not qualify, It said fill out this form to see if you qualify for the introductory offer, and no where did it ever say I did not qualify for intro offer, nor did I receive an email denying offer, nor via USPS. So this is clearly another Wells Fargo credit card scam they are pulling on unsuspecting people. I will be closing all my accounts with Wells Fargo in the coming weeks after I work out details of another bank, but this is a clear case of them committing internet fraud on people. Please help in stopping this big bank from continuing to commit fraud on American Citizens. Many Thanks, XXXX ( XXXX )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2017-03-23

Five Points, NC

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Offer for short sale of property was submitted. Previous ATP had expired and we were working toward another ATP. No offer during the 1st ATP was close enough to bank value of home. Wells Fargo refused to review the offer until the " financial review '' was completed. Then Welles Fargo delayed ( intentionally ) by continually waiting long stretches of not returning messages, constantly changing " processors '', as many as 8 processors, underwriters have been on this file, each with a period of no communication. The worst was " XXXX '', who throughout this process failed to either return a phone call or email, in a timely manner, but mostly not at all. We sent an OTP and related paperwork to WF to continue with a short sale process on XX/XX/XXXX. We continued to work on this short sale, up until it was rejected in XX/XX/XXXX, for missing a document. Someone from WF Home Preservation Department called XXXX, on XX/XX/XXXX.and XXXX responded and faxed the documents. Since XXXX did not receive these documents, and I was unaware that the WF Team was calling the borrower, the file was rejected. I recent the same documents, by fax, on XX/XX/XXXX. After I found out what had happened, XXXX helped, and put in the request to be reactivated, on XX/XX/XXXX. Wells Fargo proceeded to change processors, and micro-examine all accounts, effectively delaying the review within days of the foreclosure sale. They even took two weeks, examining and rejecting a settlement statement from the HOA, finally at last stating that the standard settlement email, with letterhead, management company, and all parties copied, must now be a " formal '' letter on letterhead, and signed, ( note that offer has not been looked at ). Nothing had materially changed in the Borrower 's financial condition, and Wells Fargo knew it. We tried for weeks by emails and calls, to expedite the review, stating each time the impending foreclosure. WE WERE IGNORED, and when we were communicated, it was " on script '' nonsense. In XXXX, we took the fight to anyone who might listen. Suddenly, on XX/XX/XXXX ( sale date XX/XX/XXXX ), the offer was " reviewed '', and quickly rejected. We were told on Monday the news, and told to " get a higher offer '' WE were told " an ATP could NOT be issued, due to the " LOW OFFER '' and " TOO CLOSE TO FC SALE DATE. We were also told there is nothing anyone can do. Either Wells Fargo intentionally delayed this review, either to force it to foreclosure, or ( and also likely, considering their inability to assign and complete an easy review ) their lack of direction in this department.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-03-23

Bedford, TX

Making/receiving payments, sending money

Bank account or service: Checking account

Complaint: Today I was attempting to transfer money through my Wells Fargo bank account, using the XXXX feature. In the process, I was prompted to call Wells Fargo customer service to add my phone number to the account to obtain an XXXX. The representative stated that she would need to ask me some questions derived from public information. She made no mention of obtaining my credit report and stated made sure to indicate that all of the questions would be based on public information. She proceeding to ask me the following questions : 1. In XX/XX/XXXX, did you open an auto loan account with one of the following lenders? ( she proceeded to list XXXX lenders ) and my response was " no '' 2. In XX/XX/XXXX, did you open a mortgage account with one of the following banks ( she listed XXXX options ) and my response was " no '' She then asked me to verify a current or previous address and a current or previous phone number. ( I understand that these two questions could be in the public domain ). In the midst of this conversation with the representative I was sent an email by XXXX stating that my personal information had just been used by Wells Fargo to pull my credit report. I pay for a credit monitoring service each month to be notified if my personal information has been used to open new credit accounts without my permission. I proceeded to ask the representative if she had just pulled my credit report and let her know that I had just received a notification of the same from XXXX. The representative stated that Wells Fargo does not check a credit report for verification and all the questions she asked she were based on public information ( information available in the public domain ). This was very surprising because I know this is not true ( when it pertains to auto loan and mortgage info ). In order to obtain this information, my credit report/information would have to be checked. I asked her why Wells Fargo is using deceptive practices and checking customers ' credit without their knowledge and misleading them by telling them they are getting the information for the questions from public information. The representative then asked irrelevant questions ( " did you open a Wells Fargo credit card today? ) I was then transferred to another customer service agent in the " executive '' office. Who proceeded to ask more irrelevant questions. I asked where the public information they are using to create the questions is coming from and he stated that they gather the information from government agencies. I then asked why my credit report had been pulled, as XXXX is not a government agency, and he advised me to contact XXXX. I am fully aware that a lender may check my credit report from time to time to ascertain my financial situation or to verify my identity. However, it is deceptive and misleading to inform a customer that they will be asked questions derived from public information, when indeed, they are pulling a credit report and forming the questions based on personal information. I also do n't necessarily have a problem with Wells Fargo asking questions derived from personal information contained in a credit report. However, they MUST not mislead/flat out lie to their customers when doing so. In addition, there are ramifications to the consumer when their credit is checked. I am certain that Wells Fargo has been using this deceptive and misleading practice widely throughout their operations and perhaps it has n't bothered anyone else. But I rely on the banks, companies and organizations I conduct business with to be upfront and honest. I do not expect them to lie to me or mislead me in any way. This practice is unacceptable to me and my fellow consumers. I want to see it resolved and I will make sure that pursue this matter, until this practice has been changed. Thank you for your time and attention. XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Untimely Response

2017-03-23

Bohemia, NY

Settlement process and costs

Mortgage: Home equity loan or line of credit

Complaint: I received a dispute summary report from XXXX and I see Wells Fargo closed my home Equity loan account # XXXX on XX/XX/XXXX with a XXXX balance then opened a new loan Account # XXXX under a loan type of a '' line of credit '' on XX/XX/XXXX with a balance of {$27000.00}. I never agreed or have any knowledge of this new loan, payment terms, repayment obligations or its association to my once home equity mortgage account. It 's my belief that Wells Fargo has no legal right to open a new loan in my behalf by prepackaging a previous home equity loan that should have been closed out due to the home being foreclosed on ... Additionally within the remarks it states '' foreclosure initiated, '' when in fact the foreclosure has concluded and was closed once the home was sold back in XX/XX/XXXX? Wells Fargo has acted unethically in the past and has been found guilty by our court system of falsely opening illegal accounts without permission or knowledge of its customers and has been ordered to reform their company 's business practices and pay a stiff penalty for their illegal actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response