WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 836
2017-05-24
San Francisco, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: I filed claim XXXX identifying the principal and interest amount used in my appeal for the denial of a home loan modification was incorrect. The response that Well Fargo provided still listed the incorrect information. I am attaching documents which will confirm my original complaint. Attached you will find : 1 ) Denial letter from Wells Fargo dated XXXX XXXX, 2017 ( 4 pages ) ; 2 ) Appeal request form dated XXXX XXXX, 2017 ( 1 page ) and related attachments, [ description of reason for appeal ; Net Present Value Input Data Values -- please note # 16 that describes the product as " Fixed-Rate '', which this is a " Pick-A-Payment '' loan, and # 22 which list the Principal and Interest amounts incorrectly ; and remaining pages are Mortgage statements that I have received from Wells Fargo that verifies that the amount of {$3900.00} does not include principal ]. As I have continued to state, and is verifiable by the statements that I have received from Wells Fargo, the Principal and Interest amount at the time I filed for a Loan Modification was : {$5200.00} ( Principal amount : {$1000.00} ; Interest amount : {$3900.00} ) NOT {$3900.00}. This has been an ongoing issue for the past 5 months. Hopefully with the attached documents, Wells Fargo will be able to recalculate the NPV using the correct information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-24
Birmingham, AL
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-24
Los Nietos, CA
Getting a loan or lease
Vehicle loan or lease: Loan
Changes in terms mid-deal or after closing
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-24
Douglasville, GA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-24
Warrenton, VA
Getting a loan or lease
Vehicle loan or lease: Loan
Credit denial
Complaint: I applied XXXX / XXXX / 17 which I was declined due to incorrect information on my credit file. I then applied again on XXXX / XXXX / 17 . I contacted Wells Fargo explaining the information on my credit file was not correct. I challenged the information on my file which was removed, contacted Wells Fargo Executive Office, and was told to re-apply thus they would pull the corrected credit report. I did so XXXX / XXXX / 17 , I explained this to the agent on the phone and assured me that this would happen. Upon calling back, I was informed that I was declined for the same reason as the original with the incorrect information which had been removed and verified that Wells Fargo had not pulled my updated credit report. I called back and spoke with a manager. He th en escalated the issue to underwriting who refused to pull the corrected information. Thus, in violation of the FCRA, I was placed in contact with XXXX from the Executive Office at this time. I did inform Wells Fargo that this would be escalated to t his office.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-24
East Rockaway, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-24
Scottsdale, AZ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-24
Three Bridges, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-24
Masonville, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-24
New Bedford, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-24
Walnut Creek, CA
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-23
Lower Makefield, PA
Managing an account
Checking or savings account: Other banking product or service
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-23
Staten Island, NY
Getting a loan
Student loan: Private student loan
Fraudulent loan
Complaint: In XX/XX/XXXX XXXX XXXX applied for a student loan with XXXX XXXX to attend XXXX XXXX XXXX XXXX XXXX in XXXX, XXXX. She started school, continued her education at the XXXX location, and then began her 800 hour XXXX XXXX in XXXX, XXXX, at XXXX XXXX XXXX XXXX. Where she performed her XXXX with no pay while at the sametime paying her monthly payment of {$25.00} per month to XXXX XXXX. In XX/XX/XXXX, she consolidated her loan with Wells Fargo, the amount of the loan is for {$20000.00} for a 15 year loan. She began her Wells Fargo payments XX/XX/XXXX. She completed her education and XXXX XX/XX/XXXX. XXXX XXXX XXXX XXXX notified XXXX XXXX of their closing XX/XX/XXXX. XXXX was not notified. XXXX XXXX disbursed her loan to the XXXX XXXX XXXX XXXX XXXX, XXXX XXXX location shortly after her application was approved. The loan was disbursed to a school that she DID NOT ATTEND. Upon recent research we have been notified by both XXXX XXXX and XXXX Department of Education that the XXXX school was not a Title XXXX XXXX. The Wells Fargo loan was consolidated in XX/XX/XXXX without any knowledge of the school closing. XXXX never received any certificate or transcript from her 18 month education at the XXXX location. Without proper documentation to her attendance and graduation and required hours of XXXX XXXX is unable to sit for her registry to obtain XXXX XXXX XXXX XXXX. Both XXXX XXXX XXXX XXXX XXXX and XXXX XXXX proceeded with a loan that was fraudulent. XXXX XXXX did not do their due diligence in confirming where funds were disbursed and to the schools authenticity. There are no records of any of the graduates from the school preventing all students who paid the tuition unable to peruse their career.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-23
Henderson, NV
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I am 'continually ' being harrassed by the following phone no. : XXXX XXXX , 2017 pho ne no. : XXXX time : XXXX am XXXX XXXX , 2017 pho ne no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 ph one no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 ph one no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 phone no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 pho ne no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 ph one no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 p hone no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 ph one no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 ph one no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 p hone no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 ph one no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 ph one no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 phone no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 ph one no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 ph one no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 ph one no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 ph one no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 phon e no : XXXX time : XXXX XXXX XXXX XXXX , 2017 phon e no : XXXX time : XXXX XXXX XXXX XXXX , 2017 pho ne no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 ph one no. : XXXX time : XXXX XXXX XXXX XXXX , 2017 phone no. : XXXX time : XXXX XXXX There are more dates & times, but in the begining I just deleted them. Now that they are 'again ' harassing me, I kept the above in my cell phone because that 's where the calls are placed. I did call back once, and the recording sa id Wells Fargo. Not hing about any collection? I found that odd. Anyway, I pay my mortgage monthly, and my Home Eq. Cr. Li ne mortgage and the last bill that I received fro m Wells Fargo for the Eq. C r. line for {$600.00} + I paid. So I do n't know why I keep getting these calls, BUT I WANT IT TO STOP! IF THIS IS N'T HARASSMENT, THEN I DO N'T KNOW WHAT IS!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-23
Reno, NV
Opening an account
Checking or savings account: Checking account
Confusing or missing disclosures
Complaint: Wells fargo p romoted a {$250.00} cash bonus for opening a new account. I heard of scams about new accounts with them before, but this blatant one was alarming. After repeated calls as to why my bonus hasnt posted, I was told it was because they are waiting for a XXXX from me. They sent it to me in beginning of XXXX . I sent it right back. I was also promised over the phone alternate information : All i needed to do is make 10 purchase with check card by XXXX XXXX ( no mention of XXXX form needed at all! ). For good measure, I decided to mail them back the XXXX regardlless. It was not until the XXXX XXXX XXXX th at they confirmed they received the XXXX . After writing to them about where the cash bonus is, I received a reply on the XXXX XXXX XXXX fr om " XXXX '' that they finally " received '' the XXXX form and the bonus should post in 3-5 bu siness days! I followed up on the XXXX XXXX XXXX a s to the whereabouts of the bonus, in which I was told that, sorry, I will not be getting it and I was lied to by their reps!! I am outraged. I feel I was lured into opening a new account and the {$250.00} requirements were purposely miscommunicated as part of their scheme. A bank as big as big as Wells Fargo can not mislead their customers repeatedly ( over messages and over the phone ) as part of their game to have people open accounts with them. I demand the {$250.00} bonus at once.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-23
Philadelphia, PA
Closing an account
Checking or savings account: Checking account
Company closed your account
Complaint: Today I received a email notification that my account was closed .... My account was negative for almost two months because wells fargo reversed a disputed charge .... I contacted them and explained the payment was paid by insurance company and was told that they would undue the charges again and to date I have received no notification of such changes ... ... They have also charged me fees that should n't be accessed on my account, I 'm tired of this bank stealing money from us ... .. they never sent me a letter stating the were denying the claim or reason as to why if the claim was denied .... very unprofessional of them .... with them the last 7 months ov er 10k has been deposited into this account and ever over drafted or negative balance I have gotten in the past has been paid ... .. I had the opportunity account and was told that after year it would roll of to a regular checking and savings account ... ...
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-23
Warrenton, VA
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Complaint: Wells Fargo Dealer Services " confirms that the retail installment contract/loan number XXXX was paid in full or was satisfied on XXXX / XXXX / 2017 . '' After 69 days I am still waiting for my refund of {$640.00}. WFDS sa id it issued payment at the end of XXXX - but I never received payment. Thereafter WFDS claims that I have to file a notarized affidavit ( at my own expense ) with them to receive my refund. Why is the burden put on me to receive the refund of my money? References : WFDS : C ase 1 - XXXX Case 2 - XXXX CFPB : Complain t 1 - XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-23
Santa Ysabel, CA
Getting a credit card
Credit card or prepaid card: Store credit card
Card opened as result of identity theft or fraud
Complaint: Credit cards/store cards were opened in my name and birth date with a social security number that is not mine. These accounts have been reported to XXXX XXXX XXXX in which are harming my credit. I have disputed these account 8 times and XXXX a long with these companies have yet to do the right thing and remove these fraudulent accounts off my credit file.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-23
Plattekill, NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My mortgage comp any, America Servicing Company, merged with Wells Fargo. M y mortgage is now held at Wells Fargo Bank. This incident recently happened on XXXX XXXX , XXXX , this has happened twice in the past. I submited a monthly payment and the bank duplicate the paymen t and overcharged my account. My mortgage statement showed two ( 2 ) payments deducted on the same day for the same amount. Wells Fargo char ged my account a lump sum payment in the amount of {$870.00} as oppose to two individual payments in the amounts noted below. Example of the duplicate payment in the following amounts : XXXX - {$430.00} - applied to principal and interest XXXX - {$430.00} - applied only to principal ( suspicious activity as I have never submitted a principal only payment in the history of the loan payments ) I called the bank and the representative could not assist as she claimed there was a confirmation of payment sent to me of the full dollar amount. She could not confirm the confirmation number or advised where I could locate the payment confirmation number. I only submitte d one payment ; however, we can not find the proof of the confirmation of the customer submission of two ( 2 ) payments. This has happened in the past in XXXX , on my second mortgage in the amount of {$1400.00}. They went into my account and process duplicate payments in the amount. Again, my account went into overdraft, which alerted me to investigate further. ASC/Wells Fargo a dmitted error but did not do anything to prevent future occurrence. This recently happened again in XXXX XXXX . The only notification was my account went into overdraft for the payment that was submitte d three times by Wells Fargo and that is how I realized there was suspicious activity on my account. I would appreciate the CFPB investigating further of this practice that most customers are unaware of Wells Fargo submittin g payments on their behalf of which the customer did not initiate. I appreciate your help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-23
Glenarden, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-23
Carmel, NJ
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-23
Cheshire, OR
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX I filed a complaint XXXX about Wells Fargo. I sold my home on XX/XX/XXXX and was not provided with any breakdown regarding the payoff. On XXXX XXXX XXXX Wells Fargo provid ed me with a breakdown for the mortgage payments starting in XX/XX/XXXX . The is a column called " Unpaid Advance Balance ''. In XX/XX/XXXX the amount started at XXXX , at time of sale the amount was {$700.00}. They are deducting this amount from my payoff, however, they have given no explanation what this amount was for or why they would add this amount to my mortgage? I called XXXX XXXX at Wells Fargo to get an explanation to the charge, but they did not return my call. I called on Friday, XX/XX/XXXX at XXXX XXXX . Thank you, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-23
Alden Manor, NY
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-23
Santa Ana, CA
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-23
Jurupa Valley, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation