WELLS FARGO COMPANY
Consumer Complaints
There are over 75348 complaints on file for WELLS FARGO COMPANY. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 832
2017-05-30
Hillsdale, NJ
Incorrect information on your report
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
Moncks Corner, SC
Incorrect information on your report
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
Oakridge, OR
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
Balmville, NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
Houston, TX
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Reverse mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-30
Piedmont, WY
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-29
WI
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: This is t he 3rd compl aint I have filed with CFPB. I called on Friday to speak with someone in reference to the prev ious two com plaints and was told by the lady that answered the phone that the CFPB is only there to get an answer from the company, they do nothing else. Be that as it may, this complaint is being filed as the previo us two co mplaints were not handled correctly by the business and that business has now added more incorrect information to our account. This is an 11 month journey to be no farther along than when we started so we are filing the third complaint to be very explicit in the information we seek. The previous two complaints/company response verifies that Wells Fargo admits to sending me a let ter to my correct address. However, that was not what our complaint was about. The letter contains information t hat WF s ent to an individual that is NOT us, we do not know him, assume he is an account holder as well. They gave him all of our information, original documents, etc. This document was sent in the mail intending to be received by us AFTER all the loan paperwork and check was deposited. When this error was discovered by us with the receipt or the letter they admit to sending to me stating that they gave away our information, we filed a complaint with them. They continue to close the complaints with no resolution to the acts committed against us. They refuse to discuss him, they refuse to discuss what they did, they refuse to come to a resolution that everyone agrees to. They have made statements and added that to our file that is outright lies. They are currently using threats to try to intimidate us to not pursue this farther and they have made several grave errors on our account. We believe that we are being discriminated against, we have asked weekly for 11 months for some type of clarification, notification, identity theft, etc., and they respond to complaints stating that they sent the letter to the correct address, yes, mine, but, they refuse to acknowledge what the letter says and the requirements of the law to act on that. Their continued fabrications, lies, delays, truth in lending, company policies, ethics policies etc., are not just fractured, they are broken beyond repair. Many instances of these fabrications are put through the mail system, which constitutes mail fraud, from the time they mailed the document to me and did not notify us until after. The blame was put on the Wisconsin DMV, w ho have stepped forward and dispute the statement of Wells Fargo. Their records do not match anything that WF has stated. WF knew they had sent our information out before the paperwork processed and they are still trying to remain silent. We have attempted to contact all offices with in WFC and WFDS. We are in contact with other account holders who have had less issues with their account and WF gladly sup plied identity theft protection. Because this has gone on for 11 months and they stated they would request a hearing with a judge. When I asked them to proceed, they made more threats. We are suffering from an extended period of stress, anxiety, physical ailments, etc., at the ha nds of WF, their em ployees and the immoral, illegal, unethical and unlawful acts they have committed against our persons and account and continue to do so - not just with us but other agencies as well - CFPB to name j ust one. Th e responses you receive are worded to read as though we are at fault for something when each task has been at the hands of a WF or WFDS employee. We have only been able to try to do something that fixes what they have done.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-05-29
Hillsdale, NJ
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: On XXXX XXXX , XXXX , I owned a property located at XXXX XXXX XXXX XXXX , NJ XXXX . Wells Fargo claimed they completed a sheriff sale in XXXX of XXXX , while I was still living in the home and while I was on a modification arrangement with the m. Wells Fargo used dual tracking to foreclose on the home through an Attorney XXXX , XXXX and XXXX whom I sent payments to that were cashed by the law firm tha t Wells Fargo had hired. XXXX XXXX and XXXX were admonished in XXXX , however they still collected payments from me through XXXX , while i was still the owner of the property. Wells Fargo never confirmed a sherriff sale. On XXXX XXXX , XXXX I contacte d Wells Fargo who confirmed that I am eligible to do a short sale, the short sale documents were sent to Wells Fargo and were excepted by them. On XXXX XXXX , XXXX , the deed was filed 3 years later by the firm of XXXX XXXX XXXX who were NOT the original attorneys on the file. Also the Indenture date of the Sherriffs Sale is 5 days before the actual sale. Wells Fargo h as clearly committed several frauds. I am requesting a full investigation into this matter prior to me hiring outside counsel.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-29
Jacksonville, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: i do owe for the current month of mortgage wi th Wells Fargo. With a payment scheduled on 2nd mortgage to come out today. However. I am being calle d 10 times a day. With a message of Hello & hang up on voicemail. Here is 1 day of calls XXXX XXXX ,2017 ca lls at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-29
Ehrhardt, SC
Closing your account
Credit card or prepaid card: Store credit card
Company closed your account
Complaint: I have been a XXXX 's Cardholder for 5 yea rs and in that time have always paid my bills on time. I was hospitalized twice and have been out of work for approximately 4 months now due to illness. XXXX 's used to be managed by XXXX XXXX which XXXX XXXX did offer card security in case of being unemployed, illness, death, etc. I tried calli ng Wells Fargo to exp lain to them my situation and informed them that I was willing to work out a hardship payment plan if possible. The problem that I have with this whole scenario is when I opened this account, I had XXXX insurance on the card XXXX XXXX and for Wells Fargo t o take over accounts and not offer the identical coverage and not inform the customer that they no longer have the coverage is unfair. This is information that a customer needs to know. Until I became ill, I always made sure that my bills were paid on time and m y credit score was good. I thought that I had coverage and when I was told that I did n't I asked did they have a hardship program of some sort and their response was no and we can do nothing to help you. This is crazy!!!! I tried to explain that even though I 've been a good customer does that no account for anything? The response no sorry ma'am. This is unfair.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-29
Alexandria, VA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Money was taken from your account on the wrong day or for the wrong amount
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-29
Murray, UT
Trouble during payment process
Mortgage: VA mortgage
Complaint: PLEASE PUT A COPY OF THIS EMAIL IN CEO, WELLS FARGO , XXXX XXXX XXXX reading file : Dear XXXX XXXX : Maybe you would like to explain to me why your in " VIOLATION '' of not issuing my " ESCROW CHECK '' for XXXX under the provisions of 12 CFR 1024.17 ( b ). If the escrow account analysis discloses a surplus, the servicer shall, within 30 days from the date of the analysis, refund the surplus to the borrower if the surplus is greater than or equal to {$50.00}. If the surplus is less than {$50.00}, the servicer may refund such amount to the borrower or credit such amount against the next years escrow payments. These provisions apply as long as the borrowers mortgage payment is current at the time of the escrow account analysis. <P/> I have talk to your mortgage company at least three times on this and they assured me the check was cut on XXXX XXXX , 2 017 and mailed to XXXX XXXX XXXX XXXX , XXXX XXXX XXXX , UT XXXX . Well guess what it has never arrived, so therefore I WOULD HIGHLY RECOMMEND XXXX XXXX A STOP PAYMENT ON THE FIRST CHECK ISSUED AND ANOTHER CHECK BE SENT OVERNIGHT MAIL TO THE ADDRESS AS INDICATED. <P/> Know if I were late on my mortgage payment the shoe be on a different foot, because your staff would call without hestitation, where is the payment, but being it on your side of the house, there will probably be a 1000 excuses as to why it has n't arrived. We do receive mail on a regular basis at my address so let 's rule out the mail excuse. <P/> This is just another example of WELLS FARGO NOT PUTTING THE CUSTOMER FIRST. <P/> Just for your information a complaint has been filed with the Consumer Protection Bureau for not ensuring that my check arrived within 30 days of closing and paying off this mortgage, Being you are the CEO of Wells Fargo , I want you to DIRECT THE MORTGAGE DIVISION TO TAKE AND PUT THE XXXX INTO MY WELLS FARGO C HECKING ACCT as an exception to policy because we both know " YOU '' can do that if directed XXXX XXXX XXXX . Of couse we also know there is a 1000 excu ses as to why not. Or you can have your local office in XXXX XXXX XXXX print the check and I will pick it up, of couse I am sure your staff will fine a 1000 excuses on that request also. <P/> I had better receive the check by no later than " THURSDAY '' XX/XX/XXXX or I will request a Congressional Inquiry as to why your staff ca n't comply with the provisions of 12 CFR 1024.17 ( b ) or whose in box is that check laying in and has not been dispatched yet? <P/> If your staff calls me they are going to have to leave a message, because where I work I ca n't take a cell phone in the building. Also I am an hour behind Iowa in time, we are o n Mountain Time, vs Central. I close on the refinance on X/XX/2017 . <P/> I look forward to an expeditious reply. <P/><P/><P/> Very respectfully, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , UT XXXX XXXX Cc : Consumer Protection Bureau
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-29
Montevallo, AL
Incorrect information on your report
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-28
Arlington, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-28
Concord, CA
Struggling to repay your loan
Student loan: Private student loan
Problem lowering your monthly payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-28
Cypress, TX
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Problem related to refinancing
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-28
Gateway National Recreation, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: This is a follow-up to complaint # XXXX Since my first complaint on this matter related to cancelling PMI, I have had communication with Wells Fargo. Apparently the original BPO prepared never made it to the Bank. As a result, a second real estate professional was scheduled to prepare a brokers price opinion. The broker came on XXXX XXXX, XXXX to perform the property inspection. I followed up with a call to the Bank a few days later to determine if the valuation report had been received and to inquire if the value opinion reached was sufficient to permit the cancellation of PMI. During our call on XXXX XXXX, XXXX XXXX at Wells Fargo advised that XXXX XXXX now required a full appraisal instead of just a value opinion derived from a BPO. Though I am a XXXX XXXX, I researched the servicing rules established by XXXX XXXX as they are a matter of public record. The servicing guidelines advise in no uncertain terms that the servicer, not XXXX XXXX determines the appropriate approach to establish the current value of the subject property. Why would XXXX XXXX blame XXXX XXXX when this is n't true? She further advised that she would have an appraiser contact me to set up an appointment for an inspection. As of today, I have not received a call from anyone attempting to perform an appraisal on the property.
As a reminder, the check for the {$200.00} fee was negotiated by Wells Fargo on XXXX XXXX XXXX, and still here we are no closer to resolution. I ca n't imagine that I am the only mortgage borrower being subjected to these games by Wells Fargo. I strongly recommend that your agency take a closer look at the PMI cancellation practices at Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-28
Confusing or missing disclosures
Money transfer, virtual currency, or money service: International money transfer
Complaint: Sir , Wells Fargo Bank in XXXX recieved until XXXX from XXXX XXXX . ( XXXX XXXX ) I asked Wells Fargo Bank via Email for acces to my Money. XXXX XXXX from Wells Fargo Bank gave me not any Information how i can get acces to my Money.please note i have not account wit h Wells Fargo Bank but they have taken over Money yet. XXXX . Wells Fargo Bank XXXX XXXX XXXX Ga XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-27
San Gabriel, CA
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: On XXXX / XXXX / 2017 my cell phone company, XXXX , withdrew {$70.00} an automatic payment from my checking account ending in # XXXX . There was a remaining balance of I believe {$1.00}. Then the following d ay Wells Fargo returned th at payment and posted those funds back into our checking account. Now having {$71.00}. I withdrew {$25.00} and purchased a couple of items from a local supermarket on XXXX / XXXX /2017. Then Wells Fargo B ank reposted the amount charged by XXXX in the amount of {$70.00}, which therefore now left me in the negative balance. Then the following day on XXXX / XXXX /2017 Wells Fargo Bank c harged our account for an overdraft fee of {$35.00}. This overdraft fee I believe is not a just fee, since the bank was the one who withdrew the funds without advising that these funds were going to be withdrawn. We had the amount in the account for these fee 's and were able to cover the payment had they not removed it. If they had advised us these fees were going to be withdrawn then reinstated then the following day we would of not withdrawn the {$25.00}, nor done the purchase at the local supermarket. If you see I made another payment of {$50.00} on a different account fro m Wells Fargo B ank with XXXX and these funds were not withdrawn the following day. I spoke with XXXX and they had told me they received the funds on XXXX / XXXX / 2017 and never reposted the funds back into my account to withdraw it the following day. The confirmation number they gave me if you need it is the following confirmation # XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-27
Kingstree, SC
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Sent card you never applied for
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-05-27
Rockville, MD
Problem with the payoff process at the end of the loan
Payday loan, title loan, or personal loan: Installment loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-27
Houston, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-27
SC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Our household has been plagued with financial difficulties for a few years. We 've been faced with XXXX , reduced income, XXXX and XXXX XXXX XXXX XXXX . My mom, my family & I share a home. Wells Fargo Home Mortgage is the loan servicer. My mom is on the more alone, but she, my husband & I are all on the security instrument which is recorded with the county . <P/> We 've been trying to work with Wells Fargo Home Mortgage for years. They have modified this loan XXXX XXXX XXXX XXXX previously because of XXXX . Even then, my mom & I did n't realize the underlying problem. XXXX was the reason my husband could n't keep a job. He made excuses which caused me to make excuses. <P/> I suffered a XXXX XXXX XXXX in XXXX XXXX . I returned to work after XXXX months of extensive XXXX XXXX . At that time my income was reduced and later my entire job changed which meant a permanent pay cut. <P/> Each time my husband got XXXX XXXX , it reeked havoc on our household. Because of him, my mother 's mortgage payments are in arrears. The last time XXXX XXXX agreed to a temporary payment of {$1800.00} for XXXX months. If I 'm not mistaken, the XXXX payment was due XXXX XXXX , XXXX . I made the payment at the end of XXXX because I 'm only paid XXXX XXXX XXXX . Before we could make the next payment my husband was XXXX XXXX again. He is a XXXX XXXX and his XXXX XXXX XXXX is his livelihood. I spent all my energy trying to keep the home together. It never crossed my mind that we could lose our home. <P/> I 've been begging Wells Fargo Home Mortgage since that time to work with us again. My mother was forced to file bankruptcy to keep our home from being sold. We 've continued to plead with Wells Fargo Home Mortgage, but they wo n't allow re-entry to another plan. The reason they have is that underwriting had modified previously AND the arrearage is XXXX years old. Yes, it 's modified previously, BUT I 've been begging for XXXX years for help. It was n't XXXX years behind when I started requesting assistance. <P/> The only reason my mom filed bankruptcy was to save our home. The intention was to continue working with Wells Fargo Home Mortgage for help. We 're begging for another chance. Our finances are stable again, and XXXX is no longer an issue. We 're just begging for a fresh start without all the previous baggage and disappointments. <P/> All we want is to remain in our home with an affordable monthly payment. Right now, we 're paying {$2500.00} to Wells Fargo Home Mortgage and the bankruptcy trustee. The payment is too much. We do not have any extra money. If an emergency arises, we will not be able to take care of business. Wells Fargo Home Mortgage 's only XXXX resolves are short sale and deed in lieu of foreclosure. We DO NOT want to leave our home. All we 're asking for is one more chance. We can afford up to {$2000.00} a month for however long Wells Fargo Home Mortgage desires. I wish they would consider our case again with compassion. My mom nor I could control my husband and his XXXX . We 're begging for another chance to comfortably and affordably stay in our home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-27
Five Points, NC
Managing an account
Checking or savings account: Checking account
Cashing a check
Complaint: What happen was that I received a check in mail which from my job. I took the check to the bank to get it cash. The bank told me that we can only give me XXXX dollars of the money. I said fine, they said they had to make sure the check was ok. It took five ( 5 ) to 6 ( 6 ) day before I could get the rest of the money. I notice a week later that my account was in the overdue in the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-27
Cherry Brook, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: This is a new compl aint of bad faith and fraudulent banking activities by Wells Fargo Bank Home Mortgage relating to a Wells Fargo Mortgage Backed Security. Despite this circumstance I had tried to act in good faith to pursue a short sale resolution. I have been acting in good faith to complete a short sale with Wells Fargo bank and during that effort they scheduled a foreclosure sale date while we were making significant progress toward resolution. They are and have been acting in bad faith in response to my good faith efforts. I had fully engaged in the short sale process and had secured a qualified buyer of the property. We were in the process of negotiating a purchase, they responded by stalling the process, through an unnecessary three we ek delay in responding to our counter offer, and then saying sorry your house is being auctioned and now we have no time to process a new offer. They said you can try but we can not change the sale date from XXXX XXXX at XXXX . My question is if they are interested in changing their abusive, near predatory, internal policies WHY can they not extend the sale date for at least a few weeks to see if I can respond with an acceptable offer. At this point we are in full agreement that the price would need to {>= $1,000,000}. Why ca n't they work with their customers and do the right thing instead of continuing their inappropriate business tactics. CHANGE THE SCHEDULED SALE DATE!! This has been going on for over 10 years which began with my investigation and confirmation of fraudulent mortgage lending p ractices. ( T he report from XXXX XXXX XXXX has been submitted to them with full supportive detail ). I would resubmit that contention as part of this complaint and will be reaching back out to XXXX XXXX to update that analysis.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation